Overview

Overall Rating 4.76/5Overall Rating 4.76/5Overall Rating 4.76/5Overall Rating 4.76/5rating 4.76

3860 Reviews

ReScore Reviews™ (105)

ReScore
Overall Rating 4.619046/5Overall Rating 4.619046/5Overall Rating 4.619046/5Overall Rating 4.619046/5rating 4.619046
Original
Overall Rating 2.199999/5Overall Rating 2.199999/5rating 2.199999rating 2.199999rating 2.199999
96% Would Recommend
100% Business Response
Latest Review 15 minutes ago

Reviews


JE
John E.
Meridianville, AL
2018 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/12/2019 Category: Service
Service
The service and courtesy was very good. The customer service representative was very good at his job.
CARY F., Service Manager from Bentley Hyundai responded on 09/12/2019

Hi John,

Thank you for taking the time to give us a 5 Star review. Customer service should be easy. Just treat everyone the way you would want to be treated. We appreciate your business and value your time.

Thanks Again,

Cary


KM
Keith M.
Huntsville, AL
2019 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/12/2019 Category: Service
The customer service in EVER department and I mean EVER department is wonderful and inviting.
My daughter bought a vehicle,then my husband and I and now my eldest daughter is in the process of buying a vehicle.
CARY F., Service Manager from Bentley Hyundai responded on 09/12/2019

Hi Keith,

Thank you for taking the time to give us such a wonderful review. Customer service should be easy. Just treat everyone the way you want to be treated. That is our motto. Enjoy your Hyundai. We look forward to seeing you for your next service interval.

Thanks Again,

Cary

 


KY
Kathy Y.
Harvest, AL
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/11/2019 Category: Service
Always friendly, prompt and professional
They are professional, prompt and friendly
CARY F., Service Manager from Bentley Hyundai responded on 09/11/2019

Hi Kathy,

Thank you for taking the time to give us a 5 Star review. Customer service should be easy. Just treat everyone the way you would want to be treated. We appreciate your business and value your time.

Thanks Again,

Cary


MB
Megan B.
Huntsville, AL
2019 Hyundai Veloster N
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
09/11/2019 Category: Service
Takes Too Long
It takes far to long for them to take care of services. They had my car for 4 hours for an oil change and tire rotation.
CARY F., Service Manager from Bentley Hyundai responded on 09/11/2019

Hi Megan,

We have been trying to call you to talk you about your other survey you sent.  We apologize that we didn’t meet or exceed your expectations.  Thank you for taking your time to let us know. Hopefully you will give us another opportunity to earn your business.

Cary

 

 

 


Verified Customer
Huntsville, AL
2013 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/11/2019 Category: Service
Great for a dealership
Decent pricing for a dealership service staff is friendly.
CARY F., Service Manager from Bentley Hyundai responded on 09/11/2019

Hi Kimberly,

Thank you for taking the time to give us this review. We are truly sorry we did not provide a 5 Star experience. We will work harder to earn that next time! Thank you for your business!

Cary

 


TB
Tiffany B.
Gurley, AL
2016 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/10/2019 Category: Service
Quick and Easy !
I use my Hyundai as a commuter car and service regularly - seems like I am at Bentley every other month. From the guys that greets you outside to the service people at desk: the attitudes and sense of urgency is always a 5 star. On every visit, I get an oil change, and tires rotated quickly with no wasted time!
CARY F., Service Manager from Bentley Hyundai responded on 09/10/2019

Hi Tiffany,

Thank you for taking the time to give us such a wonderful review. Customer service should be easy. Just treat everyone the way you want to be treated. That is our motto. Enjoy your Hyundai. We look forward to seeing you for your next service interval.

Thanks Again,

Cary


JB
Jimmy B.
Madison, AL
2011 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/10/2019 Category: Service
Communication was great.
They didn’t try to up sell me (which is a good thing) they simply told me what was wrong and fixed it. Which, in turn I will have no problem going back if something else needs to be fixed or I need a new car. Great work!
CARY F., Service Manager from Bentley Hyundai responded on 09/10/2019

Hi Jimmy,

Thank you for taking the time to give us this review. We are truly sorry we did not provide a 5 Star experience. We will work harder to earn that next time! Thank you for your business!

Cary

 


SH
Susan H.
Huntsville, AL
2005 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/09/2019 Category: Service
My 100,000 mile service and oil change on my 2005 Tuscon
Everyone is always very nice and efficient. I never have a problem with being pressured into any service or parts. I think they do a great job on my Tuscon. Thanks and I'll be back for my next service time.
CARY F., Service Manager from Bentley Hyundai responded on 09/09/2019

Hi Susan,

Thank you for taking the time to give us a 5 Star review. Customer service should be easy. Just treat everyone the way you would want to be treated. We appreciate your business and value your time.

Thanks Again,

Cary


SC
Shannon C.
Huntsville, AL
2017 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/09/2019 Category: Service
Great service!
Always have a great experience with Bentley Hyundai! They are timely with the car service, clear, concise, and always have my vehicle in wonderful shape after the appointment. I am very happy with the service provided!
CARY F., Service Manager from Bentley Hyundai responded on 09/09/2019

Hi Shannon,

Thank you for taking the time to give us a 5 Star review. Customer service should be easy. Just treat everyone the way you would want to be treated. We appreciate your business and value your time.

Thanks Again,

Cary

 


DT
David T.
Owens Cross Roads, AL
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/08/2019 Category: Service
Recent Service
Nathan and team do a fantastic job. Thanks for the quick and efficient service.
CARY F., Service Manager from Bentley Hyundai responded on 09/09/2019

Hi David,

Thank you for taking the time to give us this 5 Star review. We value your time and appreciate your business. We will always do our best to live up to the Bentley motto,

 “We Make It Happen”.

Thanks Again,

Cary

 


Verified Customer
Huntsville, AL
2019 Hyundai Veloster N
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
09/07/2019 Category: Service
Lack Luster service
They need better communication and more employees to relieve the pressure of volume.
CARY F., Service Manager from Bentley Hyundai responded on 09/08/2019

Hi Megan,

We apologize that we didn’t meet or exceed your expectations.  Thank you for taking your time to let us know. Hopefully you will give us another opportunity to earn your business.

Cary


PJ
Paul J.
Scottsboro, AL
2018 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/07/2019 Category: Service
Good Service
I really like the service I get at Bentley's, plus the complimentary car wash is nice.
CARY F., Service Manager from Bentley Hyundai responded on 09/08/2019

Hi Paul,

Thank you for taking the time to give us this review. We value your time and appreciate your business. We will always do our best to live up to the Bentley motto,
 “We Make It Happen”.
 
Thanks Again,
 
Cary
 


CM
Connie M.
Arab, AL
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/06/2019 Category: Service
Fast and friendly.
They are always friendly and fit me in if possible,when I forget to make an appointment, Fast , friendly and efficient.
CARY F., Service Manager from Bentley Hyundai responded on 09/08/2019

Hi Connie,

Thank you for taking the time to give us a 5 Star review. Customer service should be easy. Just treat everyone the way you would want to be treated. We appreciate your business and value your time.
 
Thanks Again,
 
Cary


KB
Kevin B.
Huntsville, AL
2019 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/06/2019 Category: Service
Good Service
They did an amazing job with my car!!!!
CARY F., Service Manager from Bentley Hyundai responded on 09/06/2019

Hi Kevin,

Thank you for taking the time to give us this 5 Star review. We value your time and appreciate your business. We will always do our best to live up to the Bentley motto,

 “We Make It Happen”.

Thanks Again,

Cary


CC
Chartease C.
Harvest, AL
2015 Hyundai Genesis
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/06/2019 Category: Service
Hyundai is exceptional!
Nathan and Chris are ALWAYS nice to me!
CARY F., Service Manager from Bentley Hyundai responded on 09/06/2019

Hi Chartease,

Thank you for taking the time to give us this 5 Star review. We value your time and appreciate your business. We will always do our best to live up to the Bentley motto,

 “We Make It Happen”.

Thanks Again,

Cary

 


KD
Krystal D.
Athens, AL
2011 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/06/2019 Category: Service
Service
Stephanie is the best!! I always trust her to let me know any issues with my car and refer anyone that needs to come to Hyundai service to work with Stephanie.
CARY F., Service Manager from Bentley Hyundai responded on 09/06/2019

Hi Krystal,

Thank you for taking the time to give us such a wonderful review. Customer service should be easy. Just treat everyone the way you want to be treated. That is our motto. Enjoy your Hyundai. We look forward to seeing you for your next service interval.

Thanks Again,

Cary

 


TP
Thomas P.
Madison, AL
2012 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/05/2019 Category: Service
Good job
Recalls and oil change where done in a timely manner.
CARY F., Service Manager from Bentley Hyundai responded on 09/06/2019

Hi Thomas,

Thank you for taking the time to give us this 5 Star review. We value your time and appreciate your business. We will always do our best to live up to the Bentley motto,

 “We Make It Happen”.

Thanks Again,

Cary


SS
Steve S.
Athens, AL
2016 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/04/2019 Category: Service
Service
I want to commend the service team for their professionalism and providing excellent service during my recent visit to have my vehicle serviced.

Thank you!
CARY F., Service Manager from Bentley Hyundai responded on 09/04/2019

Hi Steve,

Thank you for taking the time to give us a 5 Star review. Customer service should be easy. Just treat everyone the way you would want to be treated. We appreciate your business and value your time.

Thanks Again,

Cary


KR
Kevin R.
Huntsville, AL
2017 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/03/2019 Category: Service
Great and thorough detail fix
Great fix and the gentleman who took care of my paper work went into great detail of what was wrong with the car. (Not just oil leak) but actually told me where it was leaking how & why. And then he explained how he could fix it, with an estimated time, and price of fix. Which I was very pleased with, definitely a 10/10 on service
CARY F., Service Manager from Bentley Hyundai responded on 09/04/2019

Hi Kevin,

Thank you for taking the time to give us this 5 Star review. We value your time and appreciate your business. We will always do our best to live up to the Bentley motto,

 “We Make It Happen”.

Thanks Again,

Cary


JB
Julie B.
Owens Cross Roads, AL
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/03/2019
Exceptional follow-up service
I received exceptional follow up on a unique problem with my radio that I was having.
CARY F., Service Manager from Bentley Hyundai responded on 09/04/2019

Hi Julie,

Thank you for taking the time to give us a 5 Star review. Customer service should be easy. Just treat everyone the way you would want to be treated. We appreciate your business and value your time.

Thanks Again,

Cary