Overview

Overall Rating 4.76/5Overall Rating 4.76/5Overall Rating 4.76/5Overall Rating 4.76/5rating 4.76

3851 Reviews

ReScore Reviews™ (105)

ReScore
Overall Rating 4.619046/5Overall Rating 4.619046/5Overall Rating 4.619046/5Overall Rating 4.619046/5rating 4.619046
Original
Overall Rating 2.2115344/5Overall Rating 2.2115344/5rating 2.2115344rating 2.2115344rating 2.2115344
96% Would Recommend
100% Business Response
Latest Review 1 day ago

Reviews


MW
Michele W.
Arab, AL
2017 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/15/2019 Category: Service
Staff is friendly, and efficient.
This service department has always been great.
CARY F., Service Manager from Bentley Hyundai responded on 08/16/2019

Hi Michele,

Thank you for taking the time to give us a 5 Star review. Customer service should be easy. Just treat everyone the way you would want to be treated. We appreciate your business and value your time.

Thanks Again,

Cary

 


GS
Glenda S.
Madison, AL
2016 Hyundai Sonata Hybrid
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/14/2019 Category: Service
Friendly and professional
Great service.
CARY F., Service Manager from Bentley Hyundai responded on 08/15/2019

Hi Glenda,

Thank you for taking the time to give us a 5 Star review. Customer service should be easy. Just treat everyone the way you would want to be treated. We appreciate your business and value your time.

Thanks Again,

Cary

 


Verified Customer
Huntsville, AL
2019 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/14/2019 Category: Service
Clean and helpful
Everyone I came in contact with was very helpful. The facility was clean inside and out.
CARY F., Service Manager from Bentley Hyundai responded on 08/14/2019

Hi,

Thank you for taking the time to give us a 5 Star review. Customer service should be easy. Just treat everyone the way you would want to be treated. We appreciate your business and value your time.

Thanks Again,

Cary


KS
Kim S.
Athens, AL
2015 Hyundai Veloster
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/13/2019 Category: Service
Best service in Huntsville
I am always greeted by name and with a smile. Service is great!
CARY F., Service Manager from Bentley Hyundai responded on 08/14/2019

Hi Kim,

Thank you for taking the time to give us a 5 Star review. Customer service should be easy. Just treat everyone the way you would want to be treated. We appreciate your business and value your time.

Thanks Again,

Cary

 


VB
Vernon B.
Huntsville, AL
2015 Hyundai Accent
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/13/2019 Category: Service
Great Service
I took my wife's car in for an oil and filter change and it was completed in record time. The service personnel were very friendly and professional.
CARY F., Service Manager from Bentley Hyundai responded on 08/14/2019

Hi Vermon,

Thank you for taking the time to give us this 5 Star review. We value your time and appreciate your business. We will always do our best to live up to the Bentley motto,

 “We Make It Happen”.

Thanks Again,

Cary


CH
Cynthia H.
Madison, AL
2018 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/13/2019 Category: Service
Great customer service
Greeted right away. Was walked inside and made sure someone would get with me as soon as possible. I would recommend It to anyone.
CARY F., Service Manager from Bentley Hyundai responded on 08/14/2019

Hi Cynthia,

Thank you for taking the time to give us a 5 Star review. Customer service should be easy. Just treat everyone the way you would want to be treated. We appreciate your business and value your time.

Thanks Again,

Cary


MB
Michael B.
Huntsville, AL
2019 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/13/2019 Category: Service
Great Service
Great service, friendly staff
CARY F., Service Manager from Bentley Hyundai responded on 08/14/2019

Hi Michael,

Thank you for allowing us the opportunity to earn your business. We appreciate your time and loyalty. Enjoy your Hyundai and we’ll see you for your next service.

Thanks Again,

Cary


Verified Customer
Harvest, AL
2019 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/13/2019 Category: Service
Problem fixed
Identified the problem and fixed it. Brakes work great now. Thank You !!!
CARY F., Service Manager from Bentley Hyundai responded on 08/13/2019

Hi,

Thank you for taking the time to give us this 5 Star review. We value your time and appreciate your business. We will always do our best to live up to the Bentley motto,

 “We Make It Happen”.

Thanks Again,

Cary


Verified Customer
Madison, AL
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/13/2019 Category: Service
Great service!
Outstanding service!
CARY F., Service Manager from Bentley Hyundai responded on 08/13/2019

Hi,

Thank you for taking the time to give us a 5 Star review. Customer service should be easy. Just treat everyone the way you would want to be treated. We appreciate your business and value your time.

Thanks Again,

Cary

 


Verified Customer
Meridianville, AL
2019 Hyundai Kona
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/13/2019 Category: Service
7500 Mile check-up
Great experience
CARY F., Service Manager from Bentley Hyundai responded on 08/13/2019

Hi,

Thank you for taking the time to give us this 5 Star review. We value your time and appreciate your business. We will always do our best to live up to the Bentley motto,

 “We Make It Happen”.

Thanks Again,

Cary

 


Verified Customer
Huntsville, AL
2013 Hyundai Genesis
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/12/2019 Category: Service
Oil change & tire rotation
oil change and tire rotation service visit. Only comment is that it took a bit longer than I had expected. Other than that Bentley has a comfortable customer lounge with ample beverage & snack choices. Seating is comfortable and TV is available if interested.
CARY F., Service Manager from Bentley Hyundai responded on 08/12/2019

Hi,

Thank you for taking the time to give us this review. We are truly sorry we did not provide a 5 Star experience. We will work harder to earn that next time! Thank you for your business!

Cary


RS
Rhonda S.
Huntsville, AL
2017 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/12/2019 Category: Service
Great Customer Service
Excellent customer care and service.
CARY F., Service Manager from Bentley Hyundai responded on 08/12/2019

Hi Rhonda,

Thank you for taking the time to give us a 5 Star review. Customer service should be easy. Just treat everyone the way you would want to be treated. We appreciate your business and value your time.

Thanks Again,

Cary


LP
Lawrence P.
Huntsville, AL
2019 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/10/2019 Category: Service
Bentley is great
They are top-notch. Scheduling is easy and folks are well trained and very accommodating. Best dealership service I’ve seen.
CARY F., Service Manager from Bentley Hyundai responded on 08/11/2019

Hi Lawrence,

Thank you for taking the time to give us a 5 Star review. Customer service should be easy. Just treat everyone the way you would want to be treated. We appreciate your business and value your time.
 
Thanks Again,
 
Cary


DH
Darrell H.
Madison, AL
2015 Hyundai Genesis
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/10/2019 Category: Service
Herriges Feedback
Spectacular attention to detail, plus washed my car, and shined the tires. Did exactly what I asked, with prompt service and rides to and from work. Wow!
CARY F., Service Manager from Bentley Hyundai responded on 08/11/2019

Hi Darrell,

Thank you for taking the time to give us a 5 Star review. Customer service should be easy. Just treat everyone the way you would want to be treated. We appreciate your business and value your time.
 
Thanks Again,
 
Cary


GE
Gena E.
Harvest, AL
2017 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/10/2019 Category: Service
Great Customer Service
Thank you, Chris Erickson, for providing excellent customer service once again!
CARY F., Service Manager from Bentley Hyundai responded on 08/11/2019

Hi Gena,

Thank you for taking the time to give us this review. We value your time and appreciate your business. We will always do our best to live up to the Bentley motto,
 “We Make It Happen”.
 
Thanks Again,
 
Cary


JM
Justino M.
Huntsville, AL
2012 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/09/2019 Category: Service
Service and location
Excellent!
CARY F., Service Manager from Bentley Hyundai responded on 08/09/2019

Hi Justino,

Thank you for taking the time to give us a 5 Star review. Customer service should be easy. Just treat everyone the way you would want to be treated. We appreciate your business and value your time.

Thanks Again,

Cary


RS
Richard S.
Huntsville, AL
2014 Hyundai Azera
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/09/2019 Category: Service
Excellent service, Chris!!
Chris and your team took great care of our Azera. Not only was the oil change and fluids check done within an hour, he even arranged for the car to be washed and vacuumed. Nice!
Thanks, as always!!
CARY F., Service Manager from Bentley Hyundai responded on 08/09/2019

Hi Richard,

Thank you for taking the time to give us this 5 Star review. We value your time and appreciate your business. We will always do our best to live up to the Bentley motto,

 “We Make It Happen”.

Thanks Again,

Cary


Verified Customer
Toney, AL
2013 Hyundai Tucson
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
08/09/2019 Category: Service
Service Advisors need Improvement
Service Advisors need to own their customers by showing a little more interest in them and not just wave them off to someone else who in turn refers them back to the Service Advisor, which is just a waste of time not to mention very frustrating.
CARY F., Service Manager from Bentley Hyundai responded on 08/09/2019

Hi Jenny,

We apologize that we didn’t meet or exceed your expectations.  Thank you for taking your time to let us know. Hopefully you will give us another opportunity to earn your business.

Cary

 

 


SS
Susan S.
Meridianville, AL
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/09/2019 Category: Service
Wonderful dealership
The team is so friendly and efficient. I trust them to treat me and my car properly. I appreciate that in a company.
CARY F., Service Manager from Bentley Hyundai responded on 08/09/2019

Hi Susan,

Thank you for taking the time to give us a 5 Star review. Customer service should be easy. Just treat everyone the way you would want to be treated. We appreciate your business and value your time.

Thanks Again,

Cary


Verified Customer
Florence, AL
2019 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/08/2019 Category: Service
Professional service to customers
Professional service in a timely manner
CARY F., Service Manager from Bentley Hyundai responded on 08/09/2019

Hi,

Thank you for taking the time to give us this 5 Star review. We value your time and appreciate your business. We will always do our best to live up to the Bentley motto,

 “We Make It Happen”.

Thanks Again,

Cary