Overview

Overall Rating 4.64/5Overall Rating 4.64/5Overall Rating 4.64/5Overall Rating 4.64/5rating 4.64

3221 Reviews

ReScore Reviews™ (70)

ReScore
Overall Rating 4.128575/5Overall Rating 4.128575/5Overall Rating 4.128575/5Overall Rating 4.128575/5rating 4.128575
Original
Overall Rating 2.04286/5Overall Rating 2.04286/5rating 2.04286rating 2.04286rating 2.04286
93% Would Recommend
100% Business Response
Latest Review about 6 hours ago

Reviews


GO
Gail O.
Alpine, CA
2012 Hyundai Accent
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/19/2019 Category: Service
Friendly, helpfu people. Knowledgable re product.
I actually look forward to bringing my car in and spendong time there. They've made it a welcoming experience rather than " one more thing to check off my list."

Verified Customer
San Diego, CA
2007 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/18/2019 Category: Service
Maintenance
Very helpful
EILEEN M L., Service and Parts Director from Penske Hyundai responded on 05/18/2019

Hello,

Thank you for choosing Penske Hyundai! I'll be sure to thank our team for providing you with such excellent service. Thanks again for sharing your experience!

Thank you,

Eileen Lorentz
Service and Parts Director
Penske Hyundai

PS
Pat S.
El Cajon, CA
2010 Hyundai Accent
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
05/17/2019 Category: Service
Service not done completely-
Service not done completely-still hear grinding, screeching noise when slowing for a stop
EILEEN M L., Service and Parts Director from Penske Hyundai responded on 05/18/2019

Pat,

I'm sorry to hear that any troubles with your vehicle have led to a less than perfect impression of our dealership. I take your feedback seriously and would like the opportunity to learn more about your experience. Please contact me at elorentz@socalpenske.com with your preferred contact information. I look forward to hearing from you soon.

Thank you,

Eileen Lorentz
Service and Parts Director
Penske Hyundai

EG
Eric G.
Lakeside, CA
2017 Hyundai Veloster
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/16/2019 Category: Service
Fast and efficient service
Everytime I come the staff and employees are very nice the waiting facilities are nice so I don't mind waiting i grab a little coffee and watch a little tv then I receive a text message telling me my vehicle is ready i walk out and pay and on my way with my day thanks
EILEEN M L., Service and Parts Director from Penske Hyundai responded on 05/16/2019

Eric,

Thank you for choosing Penske Hyundai! I'll be sure to thank our team for providing you with such excellent service. Thanks again for sharing your experience!

Thank you,

Eileen Lorentz
Service and Parts Director
Penske Hyundai

PN
Pamela N.
San Diego, CA
2005 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/16/2019 Category: Service
Great service
Everything went smoothly.
EILEEN M L., Service and Parts Director from Penske Hyundai responded on 05/16/2019

Pamela,

I'm thrilled to hear that you had such a pleasant experience with our team! Thank you for choosing Penske Hyundai, we truly appreciate your business and look forward to working with you again.

Thank you,

Eileen Lorentz
Service and Parts Director
Penske Hyundai

Verified Customer
Spring Valley, CA
2018 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/15/2019 Category: Service
Tomgege3@gmail.com
Great service as always.. thank you Kaitlyn...
EILEEN M L., Service and Parts Director from Penske Hyundai responded on 05/16/2019

Hello,

Thank you so much for sharing your experience! I'm happy to hear that my team provided you with excellent service. I'll be sure to share your feedback with Kaitlyn and thank them for making your visit so pleasant!

Thank you,

Eileen Lorentz
Service and Parts Director
Penske Hyundai

EG
Edward G.
El Cajon, CA
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/14/2019 Category: Service
Recall
Work completed on time and other things on vehicle were checked...washed my dirty car too...thank you....E. Green
EILEEN M L., Service and Parts Director from Penske Hyundai responded on 05/16/2019

Edward,

Thank you for choosing Penske Hyundai! I'll be sure to thank our team for providing you with such excellent service. Thanks again for sharing your experience!

Thank you,

Eileen Lorentz
Service and Parts Director
Penske Hyundai

DF
David F.
Alpine, CA
2014 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/14/2019 Category: Service
Chris
Chris alwayshelpful.
EILEEN M L., Service and Parts Director from Penske Hyundai responded on 05/16/2019

David,

I'm thrilled to hear that you had such a pleasant experience with Chris! Thank you for choosing Penske Hyundai, we truly appreciate your business and look forward to working with you again.

Thank you,

Eileen Lorentz
Service and Parts Director
Penske Hyundai

Verified Customer
San Diego, CA
2010 Hyundai Elantra
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/14/2019 Category: Service
.
.
EILEEN M L., Service and Parts Director from Penske Hyundai responded on 05/16/2019

Hello,

I'm thrilled to hear that you had such a pleasant experience with our team! Thank you for choosing Penske Hyundai, we truly appreciate your business and look forward to working with you again.

Thank you,

Eileen Lorentz
Service and Parts Director
Penske Hyundai

Verified Customer
San Diego, CA
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/14/2019 Category: Service
Spectacular service
Very courteous and friendly
EILEEN M L., Service and Parts Director from Penske Hyundai responded on 05/16/2019

Hello,

Thank you so much for sharing your experience! I'm happy to hear that my team provided you with excellent service. I'll be sure to share your feedback with our team and thank them for making your visit so pleasant!

Thank you,

Eileen Lorentz
Service and Parts Director
Penske Hyundai

Verified Customer
El Cajon, CA
2018 Hyundai Kona
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
05/14/2019 Category: Service
No Thank you
My comments are included in the survey. I do not wish to write a review.
EILEEN M L., Service and Parts Director from Penske Hyundai responded on 05/16/2019

Hello,
I am sorry you were unhappy with the service you received. I would be happy to go over any questions or concerns you might have. Please email me at elorentz@socalpenske with a good way to contact you.

Thank you,

Eileen Lorentz
Service and Parts Director
Penske Hyundai

Verified Customer
Spring Valley, CA
2017 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/14/2019 Category: Service
Very happy!
It is quick and easy. Everyone is very nice and helpful. I know the car wash is complementary and I shouldn't complain, but they didn't do a very good job this time. Otherwise, all was great!
EILEEN M L., Service and Parts Director from Penske Hyundai responded on 05/16/2019

Hello,

I'm thrilled to hear that you had such a pleasant experience with our team! Thank you for choosing Penske Hyundai, we truly appreciate your business and look forward to working with you again.

Thank you,

Eileen Lorentz
Service and Parts Director
Penske Hyundai

AL
Aqeel L.
El Cajon, CA
2019 Hyundai Ioniq Hybr
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
05/12/2019 Category: Service
I will be happy if they provide a cargo cover for my car
I hope to get more caring
EILEEN M L., Service and Parts Director from Penske Hyundai responded on 05/13/2019

Hello Aqeel,
Thank you for taking the time to speak to me. I will be happy to set up an appointment for you to come in about your radio/navigation concerns. I did get a price for a cargo cover for you and it is 882.00. It would have to be ordered. I hope I answered all your questions today.

Thank you,

Eileen Lorentz
Service and Parts Director
Penske Hyundai

MN
Marcel N.
Spring Valley, CA
2014 Hyundai Elantra
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/11/2019 Category: Service
Keep on schedule time
I love this place and what it offers. I would just like to see some consistancy on keeping the time that is promised up front.
EILEEN M L., Service and Parts Director from Penske Hyundai responded on 05/12/2019

Marcel,

Thank you for choosing Penske Hyundai! I'll be sure to thank our team for providing you with such excellent service. Thanks again for sharing your experience!

Thank you,

Eileen Lorentz
Service and Parts Director
Penske Hyundai

Verified Customer
San Diego, CA
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/10/2019 Category: Service
Great place to take your car
I like taking my car to Penske Hyundai. Staff are consistently friendly and knowledgeable. The waiting room has free coffee and water (unlike another Hyundai dealership that claimed to have free coffee but did not). More importantly, their convenient online reservation system consistently works (unlike another Hyundai dealership). Go to Penske Hyundai. You won't regret it.
EILEEN M L., Service and Parts Director from Penske Hyundai responded on 05/12/2019

Hello,

Thank you for choosing Penske Hyundai! I'll be sure to thank our team for providing you with such excellent service. Thanks again for sharing your experience!

Thank you,

Eileen Lorentz
Service and Parts Director
Penske Hyundai

Verified Customer
San Diego, CA
2013 Hyundai Elantra
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
05/10/2019 Category: Service
Forgot tire rotation
First time having any negative experience here- always friendly and do a good job but was disappointed by last service- called and scheduled tire rotation and oil change. They forgot the rotate the tires and my wife had to go back in and have them do the service- doubled the wait time.
EILEEN M L., Service and Parts Director from Penske Hyundai responded on 05/10/2019

Hello,

I'm very sorry to hear that you and your wife were disappointed by your recent service experience at our dealership. I would appreciate the opportunity to connect with you and discuss what happened. Please email me at elorentz@socalpenske.com. I look forward to speaking with you.

Thank you,

Eileen Lorentz
Service and Parts Director
Penske Hyundai

Verified Customer
San Diego, CA
2017 Hyundai Santa Fe S
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/09/2019 Category: Service
Resolved last review issues
I was notified immediately about the review I had written and Penske Hyundai went out of there way to resolve the feeling I was having with my last review. They took the time to call me right away, listen to what I had to say, and were very helpful to restore the reason I had started going to them in the first place. They really do want every experience to be a good one. I am willing to keep coming back because they do strive to want results to keep me a happy customer. Thank you for making me feel I did pick the right place to service my car.

Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
05/09/2019 Category: Service
Service
I have always been told that Penske Hyundai is a great place to get service at, so I have always made the trip to have it done. Everyone does make it easy and accommodating, but I have had a few issues that I question, which is if the service was completely done or not? This is relating to my tires, which I have submitted in this survey. Would I recommend this place, yes, I suppose I would, will I be back, I will try it one more time in hopes that I don't feel like I have to question anything and feel like everything was done. The facility and the people are nice and they do help and I know we don't live in a perfect world and everyone can have a bad day.
EILEEN M L., Service and Parts Director from Penske Hyundai responded on 05/09/2019

Hello,

I take your feedback seriously, and I'm sorry to hear that you were let down by your recent visit. Please email me at elorentz@socalpenske.com so that we can talk about your experience one-on-one. I look forward to hearing from you.

Thank you,

Eileen Lorentz
Service and Parts Director
Penske Hyundai
EILEEN M L., Service and Parts Director from Penske Hyundai responded on 05/13/2019

Hello,
Thank you for taking the time to speak to me. I really appreciate your feed back and will make every effort to improve your next service experiance.

Thank you,

Eileen Lorentz
Service and Parts Director
Penske Hyundai

CS
Carol S.
Lemon Grove, CA
2018 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/09/2019 Category: Service
Regular oil change
I paid for all service when I purchased my Santa Fe to make sure I got my vehicle all needed service
EILEEN M L., Service and Parts Director from Penske Hyundai responded on 05/09/2019

Carol,

Thank you so much for sharing your experience! I'm happy to hear that my team provided you with excellent service. I'll be sure to share your feedback with our team and thank them for making your visit so pleasant!

Thank you,

Eileen Lorentz
Service and Parts Director
Penske Hyundai

Verified Customer
San Diego, CA
2016 Hyundai Tucson
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/09/2019 Category: Service
Convenience from work to drop off, knowing shuttle will take me back to work.
See above
EILEEN M L., Service and Parts Director from Penske Hyundai responded on 05/09/2019

Hello,

I'm thrilled to hear that you had such a pleasant experience with our team! Thank you for choosing Penske Hyundai, we truly appreciate your business and look forward to working with you again.

Thank you,

Eileen Lorentz
Service and Parts Director
Penske Hyundai

TK
Thomas K.
San Diego, CA
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/08/2019 Category: Service
service
I bought my car in for a oil change, tire rotation and 10,000 mile check. I received great service just like the other times I bring
my Sonata in for service. The service is always fast and efficent. I was done in about an hour.
EILEEN M L., Service and Parts Director from Penske Hyundai responded on 05/09/2019

Thomas,

Thank you for choosing Penske Hyundai! I'll be sure to thank our team for providing you with such excellent service. Thanks again for sharing your experience!

Thank you,

Eileen Lorentz
Service and Parts Director
Penske Hyundai