Overview

Overall Rating 4.61/5Overall Rating 4.61/5Overall Rating 4.61/5Overall Rating 4.61/5rating 4.61

1708 Reviews

ReScore Reviews™ (26)

ReScore
Overall Rating 4.5384631/5Overall Rating 4.5384631/5Overall Rating 4.5384631/5Overall Rating 4.5384631/5rating 4.5384631
Original
Overall Rating 2.30769/5Overall Rating 2.30769/5rating 2.30769rating 2.30769rating 2.30769
94% Would Recommend
100% Business Response
Latest Review about 14 hours ago

Reviews


DH
Diana H.
Yucaipa, CA
2014 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/20/2019 Category: Service
Wonderful Personnel
I feel that Matthew Bushey, Service Sales Advisor, can be relied on to ensure that my vehicle receives the necessary maintenance to keep my Sonata in good working condition. He is very professional and an excellent representative for Hyundai Inland Empire.

DR
Dennis R.
Redlands, CA
2017 Hyundai Ioniq Hybr
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/20/2019 Category: Service
great service
was very prompt and keeps you informed

MJ
Marlene J.
Redlands, CA
2012 Hyundai Genesis
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/20/2019 Category: Service
Professional staff
My car was ready in the time frame stated. The staff at the service desk was courteous, friendly and professional with no up-selling on what was already a pretty big service. The shuttle service was convenient and the driver was pleasant and practiced safe driving skills.

Verified Customer
Yucaipa, CA
2017 Hyundai Sonata Hyb
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/20/2019 Category: Service
Professional
Professional service with a smile!

DP
Doris P.
Highland, CA
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/19/2019 Category: Service
The Third TImes The Charm
Your service has greatly improved sense I bought my car, over one and half years ago. My first 2 experiences with your service department were very, very bad ! I was not planing to come back ! But I did. The third time was much better and this last time I was very pleased !
I’m glad I gave you a third try, it was the charm. Keep up the good work !

MN
Mary N.
San Bernardino, CA
2014 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/17/2019 Category: Service
70,000 service
I was greeted and checked in. They washed my car and completed the service while I waited. My service rep kept me informed throughout the service.

BS
Bruce S.
Loma Linda, CA
2016 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/15/2019 Category: Service
friendly service and nice people who take care of you
N/A

MB
Matthew B.
Riverside, CA
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/15/2019 Category: Service
Great place for service
I’ve been bringing my car here for 7 years, they always take great care of me.

Verified Customer
Rancho Cucamonga, CA
2014 Hyundai Elantra Gt
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/15/2019 Category: Service
Friendly staff
Work completed in a timely manner

JH
Joseph H.
Alta Loma, CA
2016 Hyundai Equus
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/14/2019 Category: Service
Joe H. review '19
Service matters, and Hyundai I E gets it!

CT
Cheryl T.
San Bernardino, CA
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/14/2019 Category: Service
Very happy.
Went for an oil change and it was fast. Was out of there within and hour. Great customer service.

MZ
Margaret Z.
Loma Linda, CA
2012 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/13/2019 Category: Service
Confidence
As a female I don't feel like they take advantage of me. I am confident when I go for service.

MC
Michael C.
San Bernardino, CA
2016 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/13/2019 Category: Service
Great customer service
The staff at Hyundai Inland Empire are friendly, courteous and efficient. Both Scott Duralia and Matthew Bushey have provided me outstanding service support by arranging scheduling to fit my calendar, keeping costs down by recognizing and performing only essential service on my vehicle, and always greeting me in a respectful and caring way.

RG
Robert G.
Crestline, CA
2018 Hyundai Sonata
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
05/13/2019 Category: Service
Need better communicate and not make the customer feel like they are a bother.
Nothing.
Kris C., Service Manager from Hyundai Inland Empire responded on 05/13/2019

Thank you for taking my call today.

Kris Cranfill
Service Manager
909-643-2013


Verified Customer
Loma Linda, CA
2006 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/12/2019 Category: Service
no title
no review

PJ
Paula J.
Fontana, CA
2018 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/12/2019 Category: Service
timely service
Car was ready sooner than expected

KW
Karl W.
San Bernardino, CA
2012 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/11/2019 Category: Service
Amazing Service
These guys are the best.

PR
Peter R.
Moreno Valley, CA
2014 Hyundai Azera
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/10/2019 Category: Service
Honest treatment. Continuous respect from all staff.
We own two 2014 Azera & Santa Fe. Made mistake & purchase from Riverside dealership. Had to watch every move the sales person made. Then took for routine maintenance and they would always try to charge me when vehicle had extra warranty I purchased. Moved on to now driving from Moreno Valley to San Bernardino Hyundai. Got excellent treatment. Now Moreno Valley just open new location. We took both cars there with problem needing attention. Moreno Valley made excuse for problem but then wanted to charge me $179.00 to re-charge air conditioner on my car that had only 18,000 miles. WRONG!. Took both cars back to San Bernardino to assign "Service Advisor" John Paffenroth. Once again John took care of it and no charge for service. I have to say that i also drive a Mercedes Benz and the service we always get from San Bernardino Hyundai & Service Advisor John Paffenroth are Equal to high end dealership. Peter R

DG
Dennis G.
Crestline, CA
2012 Hyundai Accent
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/09/2019 Category: Service
Best service ever!
As always, customer service is #1 there. We are very pleased with how they conduct business there. Thanks everyone at Inland Empire Hyundai; you're all awesome!!!
Kris C., Service Manager from Hyundai Inland Empire responded on 05/10/2019

Thank you for the great review.

Kris Cranfill
Service Manager
909-643-2013


MC
Manuel C.
San Bernardino, CA
2018 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/09/2019 Category: Service
Manuel C
Servicio rápido y eficiente, buena atención en la recepción del vehículo.
Kris C., Service Manager from Hyundai Inland Empire responded on 05/10/2019

Thank you for the great review.

Kris Cranfill
Service Manager
909-643-2013