Overview

Overall Rating 4.61/5Overall Rating 4.61/5Overall Rating 4.61/5Overall Rating 4.61/5rating 4.61

1709 Reviews

ReScore Reviews™ (27)

ReScore
Overall Rating 4.48148/5Overall Rating 4.48148/5Overall Rating 4.48148/5Overall Rating 4.48148/5rating 4.48148
Original
Overall Rating 2.33333/5Overall Rating 2.33333/5rating 2.33333rating 2.33333rating 2.33333
94% Would Recommend
100% Business Response
Latest Review 2 days ago

Reviews


RG
Robert G.
Crestline, CA
2018 Hyundai Sonata
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
05/13/2019 Category: Service
Need better communicate and not make the customer feel like they are a bother.
Nothing.
Kris C., Service Manager from Hyundai Inland Empire responded on 05/13/2019

Thank you for taking my call today.

Kris Cranfill
Service Manager
909-643-2013


Verified Customer
Colton, CA
2011 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/30/2019 Category: Service
they got me in on time.
The last two visits..your guy..told me we should consider getting new tires...and this last time..he said we really should replace our front brakes..We took the car to our tire man..whose sole business is tires and brakes..and he laughed and said we have many miles on both products.
We do not care for salesman informing us we need replacement...I expect this from a low life business...
When he told me about the tires...he was telling everyone that was picking up their car..that they need new tires...I just don't appreciate making sales this way..

MW
Miranda W.
Beaumont, CA
2016 Hyundai Sonata Hyb
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
04/07/2019 Category: Service
Not great.
Changed my gas cap, but now I can’t pump gas easily anymore because the gas pump doesn’t fit regularly into my car and stops as soon as I stop holding it. Also received a large scratch on my window tint I noticed while picking up my car.
Kris C., Service Manager from Hyundai Inland Empire responded on 04/10/2019

Miranda, Verey sorry to hear about the problem you are having now. Can i call you to set up a time to look at your car and see what is going on.

Kris Cranfill
Service Manager
909-643-2013


KC
Kathryn C.
Redlands, CA
2013 Hyundai Genesis
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
03/26/2019 Category: Service
Scheduled maintenance
Service was acceptable. Timeliness was better than my previous experience (1 hour and a half) for an oil change, still seems a bot long for only anoil change.
Kris C., Service Manager from Hyundai Inland Empire responded on 03/27/2019

Kathryn, Thank you for letting us know your experiance was better then the last time. But our goal is to provide you with a 5 star visit every time. Would it be ok to call you to talk about your last visit to see what we can do better.

Kris Cranfill
Service Manager
909-643-2013


Verified Customer
San Bernardino, CA
2013 Hyundai Sonata
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
03/11/2019 Category: Service
recall issues
I came to the dealership to have recall items resolved which hopefully was performed , had another issue with the vehicle in which I figured to have them resolved while the vehicle was there , but the amount that was quoted just to identify the problem was ridiculously high so I choose not to have it done , if they would of been reasonable with their pricing they could have earned my business , so greed never prevails .

WB
Wanda B.
Beaumont, CA
2013 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/11/2019 Category: Service
I used to be happy
I do not use this dealership for my regular care because they were not responsive to a previous concern. I took my car to them because noise when I was driving was very alarming. After riding with a mechanic it was determined the noise came from my tires wearing unevenly. The dealership would not rotate my tires because it was not time to do so.

I took my car elsewhere; they rotated my tires immediately, problem solved.
Kris C., Service Manager from Hyundai Inland Empire responded on 03/22/2019

Thank you for the great review.

Kris Cranfill
Service Manager
909-643-2013


KV
Kristelle V.
Redlands, CA
2017 Hyundai Santa Fe
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
02/25/2019 Category: Service
Lack of communication
The service team needs to communicate any changes that will cause an increase to cost to the customer before the service is done.
Kris C., Service Manager from Hyundai Inland Empire responded on 02/25/2019

Kristelle, Thank you so much for talking to me and letting me explain what we have changed. Going to attach a rescore for Scott if you feel we have taken care of your concern.

Kris Cranfill
Service Manager
909-643-2013


RH
Ronald H.
Yucaipa, CA
2015 Hyundai Tucson
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
01/31/2019 Category: Service
Good work/need to pay more attention to details.
Old parts left inside engine compartment. Work done well. It might have just been a bad day, but not the strongest customer service and never good to leave the repair area with a new sound that you didn’t have when you first brought your car in....that was the parts left inside engine compartment.
Kris C., Service Manager from Hyundai Inland Empire responded on 02/01/2019

Sorry about this service visit, I did talk to the tech who worked on your car and he said he is missing a socket and so i believe it was left in your car. I dont want you to feel like we just brushed it off we take are repiars verey seriously and i feel incredibly embarrassed about this. Would it be ok to call you to talk more about your visit.

Kris Cranfill
Service Manager
909-643-2013


JS
Joseph S.
San Bernardino, CA
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/11/2018 Category: Service
Excellent customer service
Hyundai of Redlands are always friendly courteous and professional no matter what service manager checks in my car for service I highly recommend them from purchasing a vehicle to servicing a vehicle.
Kris C., Service Manager from Hyundai Inland Empire responded on 12/14/2018

Thank you for the review, We appreciate your business

Kris Cranfill
Service Manager
909-643-2013


CC
Carolyn C.
Big Bear Lake, CA
2017 Hyundai Ioniq Hybr
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/30/2018 Category: Service
The service staff knows me and engages in conversation, I am not just another number
The oil change was done perfect. The roadside assistance program needs some work. I waited over 3 hours for the tow truck. When I called the tow company they told me the driver would arrive in 14 minutes. When the driver did not show after an hour I called again and was told again that the driver would be there in 14 minutes. Hmm. Then when I got to the dealership they did not have my tire size in stock and had to order it. So I was out of a vehicle until the next afternoon. If I would have been attended to in a timely manner (the service said I would be helped within the hour) I may have been able to get the repair done. But since I did not get to the dealership until almost closing time I could not be helped. I will not recommend the roadside assistance to my friends. I will recommend the Service team in general.

MF
Magdy F.
Rialto, CA
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/07/2018 Category: Service
Satisfied customer
Friendly people, excellent service and they make you feel important to their business.
Kris C., Service Manager from Hyundai Inland Empire responded on 11/09/2018

Thank you for the review, We appreciate your business

Kris Cranfill
Service Manager
909-643-2013


Verified Customer
Colton, CA
2010 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/26/2018 Category: Service
Good Customer Service
Management was eager to address why I was dissatisfied with my last visit and went out of their way to make it right. I really appreciate the time it took to reach out to me.

Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
10/26/2018 Category: Service
Not Bad but May Not Be Worth The Price
Other Hyundai dealerships have given me high expectations. I feel I could get the same or even better service at a different location and may not have to pay as much for routine maintenance.
Kris C., Service Manager from Hyundai Inland Empire responded on 10/29/2018

Thank you for taking the time to talk.

Kris Cranfill
Service Manager
909-643-2013


JC
John C.
Yucaipa, CA
2018 Hyundai Elantra
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
10/24/2018 Category: Service
Didn't wash the car
Got the complimentary wash...they only armoralled the tires
Kris C., Service Manager from Hyundai Inland Empire responded on 10/24/2018

John, I'm so sorry about your car wash they are supposed to wash vacuum and armoral the tires for each car. I would love if i could bring the car back in for a full detail as well as offer you your next service on us for the inconvenience of comming back to the dealership. We never want a customer to feel that they did not have a 5 star service with us. Please feel free to email me back or call to let me know if this would be ok with you.

Kris Cranfill
Service Manager
909-643-2013


RD
Richard D.
Redlands, CA
2017 Hyundai Sonata
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
10/17/2018 Category: Service
Kris to the Rescue
Just spoke with the service manager about a service issue I previously had, and he changed my mind about giving you my future business. He was calm, understanding and I felt as if he related to my problem. He went above and beyond to make things right , I appreciate that.. I’m happy I don’t have to now drive to helmet for future services.

Overall Rating 1/5rating 1rating 1rating 1rating 1
10/17/2018 Category: Service
Rude and Misleading
Not just saying the service sucks because I got stuck with a bill more than expected!
Kris C., Service Manager from Hyundai Inland Empire responded on 10/17/2018

I'am truly sorry about what happened to you on saturday may i please give you a call to find out more about what happened and see what i can do for you. 

Kris Cranfill
Service Manager
909-643-2013

Kris C., Service Manager from Hyundai Inland Empire responded on 10/17/2018

Also, If you were under the impression that the price was supposed to less then you paid i would like to reimburse you your money. 

Kris Cranfill
Service Manager
909-643-2013


NR
Naomi R.
San Bernardino, CA
2013 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/10/2018 Category: Service
Good service
Matthew B. the sales rep.. was very attentive and listened to my concerns regarding my vehicle
Kris C., Service Manager from Hyundai Inland Empire responded on 10/17/2018

Thank you for the review, We appreciate your business

Kris Cranfill
Service Manager
909-643-2013


BD
Bob D.
Redlands, CA
2012 Hyundai Santa Fe
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
10/07/2018 Category: Service
Santa Fe - 2012
I took in the Santa Fe because of some "noise" when we opened or closed the electric windows. I explained this to Scott and he came back to let me know that they had found the problem. He then mentioned that I would have to pay for this service. I explained that this car was still under warranty. He left and came back with the good news that it would be covered. I thought that this service call was good; based on my past experiences with Service, I give Scott a good review. One slight concern for me was that Service had no Courtesy Car service available. This caused me considerable problems.

Thank you.
Kris C., Service Manager from Hyundai Inland Empire responded on 10/08/2018

Bob, I am so sorry we did not have a courtesy car available for you last week. We try very hard to make sure we can always accommodate are customers and unfortunately are driver was off that day. It does look like you had a good service with us other then the fact you could not get a ride, If so these surveys are really a report card for my service advisor and if Scott was good I would like to see if you would rescore him a little better for his report and i would be more then happy to make sure your next visit we have a car for you and i would take care of your oil change for your inconvenience on your last service. 

Kris Cranfill
Service Manager
909-643-2013


MF
Maria F.
Redlands, CA
2012 Hyundai Sonata
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
10/03/2018 Category: Service
NO SO GREAT
the TWO times that I have been to this dealership based on RECALLS not something on a user level, both times it seems that I was the inconvenience to their work establishment. They don't make you feel as welcomed. In fact, they make it seem that you should be thanking them for helping you out on a RECALL or fault of the company. I have never dealt with such unprofessionalism or car company who truly doesn't value the customers needs or time. Im beyond disappointment, and I dread fully when I hear anything wrong with my car because it results to coming back to Hyundai Inland Empire- where Ill have to wait and talked to as if I owe them a favor- for fixing the faults of the Car.
Kris C., Service Manager from Hyundai Inland Empire responded on 10/03/2018

Maria, I am so very sorry that the Engine in your car failed and you had to go threw this process of waiting for Hyundai to approve your engine So we could provide you with a rental car. I know its not fun anytime you have a problem with your car or anytime you have to come to the dealer for a repair let alone getting your engine replaced. Also i would like to apologize for the misunderstanding on the belts and i would be more then happy to have a rental car here for you when you come in. Please call or email me back so i can have a car ready for you.

Kris Cranfill
Service Manager
909-643-2013


Verified Customer
Banning, CA
2013 Hyundai Elantra
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
09/15/2018 Category: Service
Can’t seem to honor appointment times
I made an appointment for a simple oil change. My car sat in the service bay for over 45 mins before they took it back to be serviced. So it took almost two hours for just an oil change. If they weren’t able to honor my appointment time because they got behind or someone called off or something then they should let me know so I can decide whether I want to stay and wait the extra time or not.
Kris C., Service Manager from Hyundai Inland Empire responded on 09/15/2018

Sorry that you are not satisfied with the service you were provided. Was your car not worked on till 2:25 or was it being worked on till then. I would like to call you and talk about your service if that would be ok we try are best to not make customers Waite. Please let me know if it would be ok to reach out to you.

Kris Cranfill
Service Manager
909-643-2013


Verified Customer
Redlands, CA
2018 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/12/2018 Category: Service
Hyundai Service
Service Manager, Matt, was very polite and thorough.
He handled my additional service request, kept me posted on a timely completion,
and answered all questions courteously.
Kris C., Service Manager from Hyundai Inland Empire responded on 09/12/2018

Thank you for the review, We appreciate your business

Kris Cranfill
Service Manager
909-643-2013


AK
Anne K.
San Jacinto, CA
2016 Hyundai Veloster
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/28/2018 Category: Service
Service survey
N/A
Kris C., Service Manager from Hyundai Inland Empire responded on 08/29/2018

Thank you for the review, We appreciate your business

Kris Cranfill
Service Manager
909-643-2013