ReScore Reviews™ (51)
Thank you for our feedback about your visit. I just left you a message and I believe that you spoke with Dominic as well. Once again I am very sorry that this happened. Fortunately we did actually lose the keys to your vehicle, they were in the car locked in the technicians service bay for the weekend and not where they should have been when the car was completed. This is not an excuse, it is just what happened. I am sorry you had to feel this issue upon arrival to pick up the car. I will be putting a free oil change on the books for you if you would like to give us another chance to make this up to you. Thanks you.
Thank you for filling out our service review. We are always trying to improve our customer service so we really appreciate the feedback. I am sorry that you had a poor experience here at our dealership. Unfortunately we had no way to know that when changing our your wheel bearing that we would find that the hub was damaged as well. We understand that this was not a planned expense. I did look back in our records and saw that we tried to locate an after market part to lessen the cost but none of our suppliers had a listing for that part as being available. Thank you again for the feedback.
Thank you for taking the time to fill out our review. I am sorry that things went bad during your visit and now after the visit here. We alway try and top off all fluids anytime a service is done here. We do this as a no charge complimentary service. When I spoke to you on the phone after your service and you explained that the windshield washer fluid did not get topped off, I apologized and sent a technician to your work to top off this fluid. We made a mistake but I thought that by us going to your work and fixing our mistake that we would be all good. We were really trying to make things right with you. Now you are stating that your rear wiper is out of fluid after a couple of weeks. Well, on your vehicle both the front and rear share the same reservoir in which we did go to your work to top off. If your rear washer doesn't work but your fronts do, then there is a problem with the system that needs to be looked at by a Technician. I understand if you do not want to come back here, but I do think the system needs to be looked at. Once again I am very sorry for the inconvenience and please let me know if I can fix this.
Two days later chk engine light on. Dropped off Thursday picked up Friday. Saturday chk engine light came back on