Overview

Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5rating 4.7

4210 Reviews

ReScore Reviews™ (65)

ReScore
Overall Rating 4.8307672/5Overall Rating 4.8307672/5Overall Rating 4.8307672/5Overall Rating 4.8307672/5rating 4.8307672
Original
Overall Rating 2.26154/5Overall Rating 2.26154/5rating 2.26154rating 2.26154rating 2.26154
94% Would Recommend
100% Business Response
Latest Review about 9 hours ago

Reviews


JL
Juan L.
La Habra, CA
2014 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
07/07/2019 Category: Service
Worse dealership experience ever!!!!
Their service is terrible. They returned my car back in a condition that was unsafe to drive. My daughter was almost involved in a collision because of it and when I asked them to fix the issue they told me they were either responsible or liable. Unacceptable.
SEAN K., Service Director from Puente Hills Hyundai responded on 07/08/2019

Thank you for feeling out the survey. 

Like I explained it to you, your car has salvage-branded title. Which means your car was involved in near total loss accident and is not warrant-able...We can perform the recalls IF the car has all factory installed parts.  Your car has a lot of part missing in front....  It was impossible for us to perform recall.  We told you that put all the factory parts in front then we will be gladly perform the recall...

You told me you knew the fact when you bought the vehicle. You bought the branded title car at your own risk.  I know some people do that to have a good deal.....  
 
Regardless, if you feel the experience at our department was unpleasant, it is our fault.
Please call me if i can help you in the future. My direct line is 626-581-5353.

Sean Kim
Service Director
626-581-5353
seank@phhyundai.com

IY
Irene Y.
Industry, CA
2018 Hyundai Accent
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
05/26/2019 Category: Service
incorrectly charged
got charged for maintenance when we had the maintenance package. over 2 weeks later and still waiting on refund.
SEAN K., Service Director from Puente Hills Hyundai responded on 05/29/2019

It’s unfortunate the service did not meet your expectations. 

As I explained to you, it was delayed posting in web DCS for us to see that you have pre paid maintenance. I put special note on your VIN so everybody will see that you have HPP. And...since it was not Joel's fault, considering to re score will be greatly appreciated.  Please call us if we can help you in the future.
Thank you for filling out the survey.

Sean Kim
Service Manager
626-581-5353
seank@phhyundai.com

MZ
Melissa Z.
Paramount, CA
2015 Hyundai Accent
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
05/22/2019 Category: Service
Horrible
I took my car in for service because my airbag service light was on. Once the inspection of the problem was finished, you guys told me that I need to replace two components that's under the passenger seat. You said it would cost above $1,400. There are some water marks on the drivers seat, so your mechanic came to the easiest conclusion that would benefit you guy and said that thee components might be water damaged but he is not 100% sure. Therefor you guys told me that it's no longer under warranty and that I have to pay full price. I went to a private mechanic shop and they told me a complete different story. There were no sign of water damage and they showed me. You guys lied. You tried to steal $1,400 from me. I have been a loyal Hyundai customer since day one and always brought my car to a Hyundai dealership for service. I will never again set my foot in one of your stores. You guys are thieves.
SEAN K., Service Director from Puente Hills Hyundai responded on 05/24/2019

It’s unfortunate the service did not meet your expectations. 
I tried to call you but it was not successful. But I am glad to hear that you have fixed your car someplace else. I hope not but the light probably came back on. I spoke with the technician who checked your car.  He said he tried to reset the light many times but it kept coming back on.  He said the only way to repair it for good is replacement. That particular part is under warranty for 5 year/60,000 miles. So regardless of water damage or not, you have to pay for the part and labor to fix it. 

 Please bring me the receipt and repair details from the local shop. I will review it for possible money back. Of course if it is proven to be our mistake….

   I can feel that you are very upset but please do not treat our department like unethical cheaters. We do not run business like that here. Customer satisfaction is the #1 goal and we all are proud of serving our sincere and truly loyal Hyundai customer.

   Regardless, if you feel the experience at our department was unpleasant, it is our fault. Please call me directly if we can help you in the future.
Thank you for filling out the survey.

Sean Kim
Service Manager
626-581-5353
seank@phhyundai.com

IR
Irma R.
La Habra, CA
2016 Hyundai Veloster
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
05/13/2019 Category: Service
Communication is horrible
Previously expressed my horrible experience in my survey. That explanation says it all
SEAN K., Service Director from Puente Hills Hyundai responded on 05/15/2019

It’s unfortunate the service did not meet your expectations.  I think I remember you.  I was the one answered the call at the end of that day.  I appreciate your raw, unfiltered opinion.  This will help us a lot to improve our service. Thank you for the rather generous 1 star.

 

Sean Kim
Service Manager
626-581-5353
seank@phhyundai.com

VR
Victor R.
La Puente, CA
2018 Hyundai Elantra
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
04/23/2019 Category: Service
Jasmine J
Taken my car with this last visit 5 times. They can’t figure out what’s wrong with it. I took it In to fix something else and left it over night and it got hit. They said there going to look into it. Beyond annoyed with this location. Will not be going back. I’ve taken this higher up to see what can be done.
SEAN K., Service Director from Puente Hills Hyundai responded on 04/23/2019

Thank you for filling out the survey.

Sean Kim
Service Manager
626-581-5353
seank@phhyundai.com

RV
Rafael V.
Los Angeles, CA
2013 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/21/2019 Category: Service
They do care
I was treated very well and they took care of my car problem . over all great job!

Overall Rating 1/5rating 1rating 1rating 1rating 1
03/21/2019 Category: Service
Didn't complete a good job
Took car in for a few services Cape Cod came out making noises not have to go back and take a day off to get it fixed again
SEAN K., Service Director from Puente Hills Hyundai responded on 03/22/2019

  It’s unfortunate the service did not meet your expectations.  Please call me directly if I can help you in the future.
   We also appreciate your feedback and look forward to making your experience with us to be much better, improved one next time.
Thank you for accepting re score.

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com
SEAN K., Service Director from Puente Hills Hyundai responded on 03/29/2019

Thank you for taking your time and fill out the survey, again.
We also appreciate the 5 stars!
We will serve you better next time so you don't have to deal with re scoring.  Thanks again.^^

Sean Kim
Service Manager
626-581-5353
seank@phhyundai.com

Verified Customer
Diamond Bar, CA
2013 Hyundai Accent
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/18/2019 Category: Service
Problem Solved
The brake cylinder was replaced. The brake and related parts are inspected. The vehicle is running fine now, without charges.

Overall Rating 1/5rating 1rating 1rating 1rating 1
03/18/2019 Category: Service
Fails to brake after oil fluid flush
The vehicle maintenance was made on 11th March, which contains only oil change and brake fluid flush.
However, the brake almost does not work and the vehicle can hardly slow down.
The vehicle was returned for further repair on 15th March. And the current expected date is 19th March.
I think the technician should be checked and reviewed by manger.
SEAN K., Service Director from Puente Hills Hyundai responded on 03/19/2019

Thank you for your input.  Customer satisfaction is our #1 priority but as you experienced, it is not always successful.  I believe we are currently working on your car...we will fix it for you but I have to point it out that it has nothing to do with brake flush.  It is your brake cylinder.  It won't hold the pressure.  Just part worn out.. Anyway.. things like this happen sometimes.  I hope you do not use this incident to determine the quality of our service.  Thank you again for being a loyal Puente Hills Hyundai customer.

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com
SEAN K., Service Director from Puente Hills Hyundai responded on 03/25/2019

Thank you for re scoring.  I am glad to hear we took care of your problem.

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com

KD
Kevin D.
Chino Hills, CA
2017 Hyundai Ioniq Hybr
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
03/04/2019 Category: Service
Had to go to dealership three times for the same recall.
Had a recall on the car. Went the first time but service said they didn’t have the parts and we’d have to come back. Went back a second time and they told us the same thing. We asked if we can leave the car for a few days and receive a loaner car. They said no because it was not standard for that recall to give out loaners. We asked if they can order it so we can come another day and they agreed but never gave us a day. We went back the following week and they said they still did not receive the part. We asked if we can just leave the car to get it fixed because this was our third time there. They were hesitant and said no. I got upset and told him it was our THIRD TIME THERE. The guy finally said yes but that it’ll take a few days to order the part and fix it. At that point we were so fed up we agreed.
SEAN K., Service Director from Puente Hills Hyundai responded on 03/05/2019

 It’s unfortunate the service did not meet your expectations.  Please call us if we can help you in the future.
Thank you for filling out the survey.

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com

Verified Customer
West Covina, CA
2012 Hyundai Sonata
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
01/12/2019 Category: Service
Be aware
Recalls are recalls not excuses for supposed unrelated issues requiring payment.
SEAN K., Service Director from Puente Hills Hyundai responded on 01/14/2019

It’s unfortunate the service did not meet your expectations.  As for the repair recommendation, I am sorry that you felt that way.   I investigated and found that all he did was identified the necessary repairs and recommended it so you can keep your vehicle in best condition.  That is his job as the service the advisor.
   But regardless, if you felt pressured, or somehow it was unpleasant, it is our fault.
   Please call us back if we can help you in the future. We will do better next time.
Thank you for filling out the survey.

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com

MD
Miguel D.
La Puente, CA
2017 Hyundai Ioniq Hybr
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/27/2018 Category: Service
Good
Very good communication and excellent explanation about the problems on car..

Overall Rating 1/5rating 1rating 1rating 1rating 1
11/27/2018 Category: Service
Not bad
Service advisers are good..
SEAN K., Service Director from Puente Hills Hyundai responded on 11/27/2018

    It’s unfortunate the service did not meet your expectations.  Please call me directly if we can help you in the future.

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com
SEAN K., Service Director from Puente Hills Hyundai responded on 11/30/2018

Thank you for the re scoring.  We will continue to put more effort to improve our service.  Thanks again for being a loyal customer.

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com

PC
Peiwen C.
West Covina, CA
2011 Hyundai Sonata
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
11/03/2018 Category: Service
dangerous
They didn't do the four wheel alignment before give me the car.
SEAN K., Service Director from Puente Hills Hyundai responded on 11/05/2018

    It’s unfortunate the service did not meet your expectations.  Please call us if we can help you in the future.

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com

CS
Christopher S.
Fountain Valley, CA
2013 Hyundai Equus
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
10/02/2018 Category: Service
Warranty Promises, Less than honest.
Read the small print on your warranty. You are told one thing, and come to find out later, it is not the truth.
SEAN K., Service Director from Puente Hills Hyundai responded on 10/02/2018

It’s unfortunate the service did not meet your expectations.  Please call me directly if I can help you in the future. Thank you for taking your time to do a lengthy, honest comments.  We always appreciate your input regardless.

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com

Verified Customer
Upland, CA
2017 Hyundai Elantra
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
09/28/2018 Category: Service
Took car in 3 times
Now it’s going in for a 4th time and issue not resolved. The techs don’t seem to have the experience needed for any advance issue.
SEAN K., Service Director from Puente Hills Hyundai responded on 09/29/2018

We appreciate your feedback and look forward to making your experience with us a great next time if you do come back.

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com

Verified Customer
Los Angeles, CA
2017 Hyundai Sonata
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
08/16/2018 Category: Service
Communication
Lack of communication skills.
Sales crews are good.
But service crews are poor.
SEAN K., Service Director from Puente Hills Hyundai responded on 08/17/2018

I am sorry that the experience at our service was not exactly a pleasant one.  Please visit us again so we can serve you better.  Thank you for visiting us.

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com

Verified Customer
San Gabriel, CA
2016 Hyundai Accent
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
08/08/2018 Category: Service
Needs better service
Service staff is poorly trained.
Sean K. from Puente Hills Hyundai responded on 08/08/2018

Thank you for your input. It is unfortunate the service did not meet your need.  Please call us if we can help you in the future.


Verified Customer
Placentia, CA
2013 Hyundai Elantra
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
08/05/2018 Category: Service
Custoemt
PH used to value there customer services and deliver it with great satisfaction. However, that’s not the case anymore, they still prides them selfs on accolades and steps they took back in the early 00’s.
Sean K. from Puente Hills Hyundai responded on 08/08/2018

I am sorry that the service we provided did not meet your expectation.  Thank you for taking time to fill out survey


ND
Nick D.
Whittier, CA
Overall Rating 1/5rating 1rating 1rating 1rating 1
07/21/2018
Don't bother with the appointment
Let me start by saying this is a Saturday, so my expectations weren't high. I checked the website for an available appointment. One was available at 9:45 and I took it. This was for my second oil change on my new Santa Fe, but first visit here. I arrived 15 minutes early to the line of cars waiting for service. I walked inside to find a line of people waiting for a service advisor. There were two. No instructions that this was in fact the line. No greeting or acknowledgement, no separate place to go for appointments. A couple people were clearly unhappy waiting. The service advisors helped one person in the 20 minutes or so I waited, while another person came in and announced she had an appointment...she was pointed to the line. The advisors would make phone calls, walk away from the counter and leave no one servicing the intake of vehicles. It was very frustrating and not a good first impression for me. After clearly noting I was going to be waiting longer in this line than an oil change would take, I left without ever checking in. I see many great reviews so I don't want to disparage PH Hyundai, but someone there needs to know how this first timers experience went.

CW
Courtney W.
La Habra Heights, CA
2011 Hyundai Elantra
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
07/03/2018 Category: Service
Not great
not recommended this dealer to friends.
CHAN P., service manager from Puente Hills Hyundai responded on 07/04/2018

Hi Courtney,
Thank you for taking the time to give us your feedback. I am very sorry to hear of your recent experience.
I would like the opportunity to make it right and ask that you please contact me directly. You can reach me by phone or by the email to chanp@phhyundai.com. Thank you once again for taking the time to let me know about your experience


BP
Brian P.
Cerritos, CA
2018 Hyundai Elantra
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/19/2018 Category: Service
Communication is Key
The service department had good intentions to take care of my issue and provide good service.

Overall Rating 1/5rating 1rating 1rating 1rating 1
06/19/2018 Category: Service
bad communication system...FAIL
i am so upset. the service department i made an appointment with chan park to get a new tire put on my elantra. he then sent me an email appointment confirmation saying ‘we look forward to seeing you’. i drove 30 miles and was on time for my appointment. i arrived and spoke to alex in the service department who did a great job and was very helpful. alex told me there was no record of my appointment and that the tire i orders was NOT there. he re-scheduled and appointment to go back later in the week. what a waste of time, gas, energy and money (i took time off from work). too bad. so disappointed. i don’t think i’ll be going back to puente hills hyundai for service.
CHAN P., service manager from Puente Hills Hyundai responded on 06/19/2018

Hi Brian,
Thank you for taking the time to give us your feedback. I am very sorry to hear of your recent experience.
I would like the opportunity to make it right and ask that you please contact me directly. You can reach me by phone or by the email to chanp@phhyundai.com. Thank you once again for taking the time to let me know about your experience


CM
Cristian M.
La Puente, CA
2013 Hyundai Genesis Co
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
05/25/2018 Category: Service
My car is unsafe to drive after the service done to my car.
My car was brought in for an oil change and an alignment. The wait time was longer than promised and my car left in worse condition that when I came in. After the alignment was done, my car veers to right when the steering wheel is straight. To compensate for how much my car veers to the right I must turn the wheel an inch to the left in order to drive straight. This is completely unacceptable and has now made my car unsafe to drive. I will not be using this dealership for any service that my vehicle needs other that the maintenance warranty I regretfully purchased with the car.
CHAN P., service manager from Puente Hills Hyundai responded on 05/25/2018

Hi Cristian,
Thank you for taking the time to give us your feedback. I am very sorry to hear of your recent experience.
I would like the opportunity to make it right and ask that you please contact me directly. You can reach me by phone or by the email to chanp@phhyundai.com. Thank you once again for taking the time to let me know about your experience