Overview

Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5rating 4.7

4209 Reviews

ReScore Reviews™ (65)

ReScore
Overall Rating 4.8307672/5Overall Rating 4.8307672/5Overall Rating 4.8307672/5Overall Rating 4.8307672/5rating 4.8307672
Original
Overall Rating 2.26154/5Overall Rating 2.26154/5rating 2.26154rating 2.26154rating 2.26154
94% Would Recommend
100% Business Response
Latest Review 1 day ago

Reviews


GG
Gresy G.
Chino, CA
2015 Hyundai Accent
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
07/19/2019 Category: Service
ammeneties, waiting area and snacks
none
SEAN K., Service Director from Puente Hills Hyundai responded on 07/19/2019

 It’s unfortunate the service did not meet your expectations.  We will contact you.  Please call us if we can help you in the future.
Thank you for filling out the survey.

Sean Kim
Service Director
626-581-5353
seank@phhyundai.com

SA
Sr A.
Downey, CA
2012 Hyundai Genesis
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/18/2019 Category: Service
Good personnel and good service. Brake components very expensive
My Genesis 2012 has 26 K original miles. The brake components(cptr) went out expensive. I need to replace the passenger rear view mirror. Motor burned out at 26K expensive. I did not replace it.
SEAN K., Service Director from Puente Hills Hyundai responded on 07/18/2019

Thank you for feeling out the survey.  We will try harder next time to get 5 stars from you.    Maybe starting with less expensive parts?    Please see me next time you come.  I will personally take care of you.


                                     

Sean Kim
Service Director
626-581-5353
seank@phhyundai.com

KS
Karen S.
Whittier, CA
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/15/2019 Category: Service
Service vs Sales
Ao happy with service dept but sale staff waisted my time and they were rude.

JL
Juan L.
La Habra, CA
2014 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
07/07/2019 Category: Service
Worse dealership experience ever!!!!
Their service is terrible. They returned my car back in a condition that was unsafe to drive. My daughter was almost involved in a collision because of it and when I asked them to fix the issue they told me they were either responsible or liable. Unacceptable.
SEAN K., Service Director from Puente Hills Hyundai responded on 07/08/2019

Thank you for feeling out the survey. 

Like I explained it to you, your car has salvage-branded title. Which means your car was involved in near total loss accident and is not warrant-able...We can perform the recalls IF the car has all factory installed parts.  Your car has a lot of part missing in front....  It was impossible for us to perform recall.  We told you that put all the factory parts in front then we will be gladly perform the recall...

You told me you knew the fact when you bought the vehicle. You bought the branded title car at your own risk.  I know some people do that to have a good deal.....  
 
Regardless, if you feel the experience at our department was unpleasant, it is our fault.
Please call me if i can help you in the future. My direct line is 626-581-5353.

Sean Kim
Service Director
626-581-5353
seank@phhyundai.com

Verified Customer
Hacienda Heights, CA
2017 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/01/2019 Category: Service
Service dept.
Your questions were regarding the dealership NOT just the Service dept.
I am happy with my service advisor, Tino
Lozano. THE SERVICE DEPT IS VERY
RESPONSIVE.

Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
07/01/2019 Category: Service
The service people are very helpful.
When I bought the car I was supposed to have bluelink. Free for 1 year ,but it was never connected to it. I went back and they did give me 5 months. I found that the salesman was very nice, but the closers were inpatient and very pushy. And I didnt expect to have problems so soon!
SEAN K., Service Director from Puente Hills Hyundai responded on 07/02/2019

 It’s unfortunate the service did not meet your expectations.  Please call us if we can help you in the future.
Thank you for agreeing to re score.

Sean Kim
Service Manager
626-581-5353
seank@phhyundai.com
SEAN K., Service Director from Puente Hills Hyundai responded on 07/05/2019

Thank you for feeling out the survey, again.  We will try harder next time to get 5 stars from you.

Sean Kim
Service Director
626-581-5353
seank@phhyundai.com

Verified Customer
Ontario, CA
2013 Hyundai Elantra
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
06/25/2019 Category: Service
Oil change
Took forever to do oil change
SEAN K., Service Director from Puente Hills Hyundai responded on 06/25/2019

 

  It’s unfortunate the service did not meet your expectations.  Please call me directly if I can help you in the future.
   We also appreciate your feedback and look forward to making your experience with us to be much better, improved one next time.

Sean Kim
Service Manager
626-581-5353
seank@phhyundai.com

Verified Customer
Walnut, CA
2016 Hyundai Elantra
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
06/18/2019 Category: Service
Dont admit to their faults
Upset that my car was scratched and they did nothing about it.
SEAN K., Service Director from Puente Hills Hyundai responded on 06/18/2019

  It’s unfortunate the service did not meet your expectations.  Please call me directly if I can help you in the future.
   We also appreciate your feedback and agreeing to re score. We look forward to making your experience with us to be much better, improved one next time.

Sean Kim
Service Manager
626-581-5353
seank@phhyundai.com

Verified Customer
Baldwin Park, CA
2016 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/18/2019 Category: Service
Hhmmm
Jay from Service Department is great! The repair/ maintenance techs need training. Sean is nice too, i greatly appreciate his sense of urgency and understanding.

Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
06/18/2019 Category: Service
Disappointing
Tired of this place but closest to my house. Service Dept needs improvement.
SEAN K., Service Director from Puente Hills Hyundai responded on 06/20/2019

It’s unfortunate the service did not meet your expectations.  Please call me if I can help you in the future.
Thank you for filling out the survey.

Sean Kim
Service Manager
626-581-5353
seank@phhyundai.com
SEAN K., Service Director from Puente Hills Hyundai responded on 06/20/2019

Thank you for agreeing to re score.  We totally understand your frustration... I mean problems...One after another..... 

You know myself and Puente Hills Hyundai service department are doing our best to keep you as a loyal Hyundai customer.  You have been very patient and polite to us despite of all those trouble. We appreciate that.

Please let me know if you need our attention(gosh~ hopefully not!) again.  Thank you again.

Sean Kim
Service Manager
626-581-5353
seank@phhyundai.com

Verified Customer
Whittier, CA
2013 Hyundai Elantra
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
06/12/2019 Category: Service
Sad
Not what it used to be.
SEAN K., Service Director from Puente Hills Hyundai responded on 06/13/2019

 It’s unfortunate the service did not meet your expectations. 

I called sunbit myself.  They do not have 90 day no interest program.  Sunbit is statewide program and every participating dealership has same program. You can have 30 day grace period like regular credit card.  if you pay off the balance in 30 days, there is no interest. I will make sure all advisors to explain this clearly to our customers.

Thank you for filling out the survey.

Sean Kim
Service Manager
626-581-5353
seank@phhyundai.com

JC
Jonathan C.
Rowland Heights, CA
2014 Hyundai Veloster
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
05/30/2019 Category: Service
🙁
Never had a complaint with service until I had to return my car because a spark plug had not been put in correctly. My car should've been checked before returned to me. Now this makes me uneasy about coming back.
SEAN K., Service Director from Puente Hills Hyundai responded on 06/01/2019

 It’s unfortunate the service did not meet your expectations.  Please call us if we can help you in the future.
Thank you for filling out the survey.

Sean Kim
Service Manager
626-581-5353
seank@phhyundai.com

DA
Dukgi A.
Brea, CA
2017 Hyundai Sonata
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
05/28/2019 Category: Service
Oil change was done causing the oil leak. Can anyone do better than this?
They suggested to do throttle body service for my Sonata with 23K miles.
What kind of engine Hyundai make if that is the job has to be done.

That service includes a free oil change and after having the service done, I found the oil leak is happening from the bottom of the engine.

What a great service it ts!

IY
Irene Y.
Industry, CA
2018 Hyundai Accent
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
05/26/2019 Category: Service
incorrectly charged
got charged for maintenance when we had the maintenance package. over 2 weeks later and still waiting on refund.
SEAN K., Service Director from Puente Hills Hyundai responded on 05/29/2019

It’s unfortunate the service did not meet your expectations. 

As I explained to you, it was delayed posting in web DCS for us to see that you have pre paid maintenance. I put special note on your VIN so everybody will see that you have HPP. And...since it was not Joel's fault, considering to re score will be greatly appreciated.  Please call us if we can help you in the future.
Thank you for filling out the survey.

Sean Kim
Service Manager
626-581-5353
seank@phhyundai.com

AR
Anthony R.
West Covina, CA
2018 Hyundai Sonata
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
05/23/2019 Category: Service
Long Wait Times
If you’re looking to have scheduled maintenance done on your vehicle you may want to consider having to pay a little bit more If you want better service. My vehicle was service. I was very satisfied with the work performed, however, four hours is too long to wait for a simple oil change, tire rotation, and wheel alignment.
SEAN K., Service Director from Puente Hills Hyundai responded on 05/23/2019

Thank you for your input.  Customer satisfaction is our #1 priority but as you experienced, it is not always successful.
For a long wait, Saturday is kind of unpredictable.  When we have too many cars, we have to limit diagnostic work so we can try to finish regular maintenance customers, like you, in time. 
We are trying to find better way to shorten the waiting time.

Please call me if i can help you in the future. My direct line is 626-581-5353.
Thank you for filling out the survey and allowing re scoring





Sean Kim
Service Manager
626-581-5353
seank@phhyundai.com

MZ
Melissa Z.
Paramount, CA
2015 Hyundai Accent
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
05/22/2019 Category: Service
Horrible
I took my car in for service because my airbag service light was on. Once the inspection of the problem was finished, you guys told me that I need to replace two components that's under the passenger seat. You said it would cost above $1,400. There are some water marks on the drivers seat, so your mechanic came to the easiest conclusion that would benefit you guy and said that thee components might be water damaged but he is not 100% sure. Therefor you guys told me that it's no longer under warranty and that I have to pay full price. I went to a private mechanic shop and they told me a complete different story. There were no sign of water damage and they showed me. You guys lied. You tried to steal $1,400 from me. I have been a loyal Hyundai customer since day one and always brought my car to a Hyundai dealership for service. I will never again set my foot in one of your stores. You guys are thieves.
SEAN K., Service Director from Puente Hills Hyundai responded on 05/24/2019

It’s unfortunate the service did not meet your expectations. 
I tried to call you but it was not successful. But I am glad to hear that you have fixed your car someplace else. I hope not but the light probably came back on. I spoke with the technician who checked your car.  He said he tried to reset the light many times but it kept coming back on.  He said the only way to repair it for good is replacement. That particular part is under warranty for 5 year/60,000 miles. So regardless of water damage or not, you have to pay for the part and labor to fix it. 

 Please bring me the receipt and repair details from the local shop. I will review it for possible money back. Of course if it is proven to be our mistake….

   I can feel that you are very upset but please do not treat our department like unethical cheaters. We do not run business like that here. Customer satisfaction is the #1 goal and we all are proud of serving our sincere and truly loyal Hyundai customer.

   Regardless, if you feel the experience at our department was unpleasant, it is our fault. Please call me directly if we can help you in the future.
Thank you for filling out the survey.

Sean Kim
Service Manager
626-581-5353
seank@phhyundai.com

Verified Customer
Whittier, CA
2012 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/17/2019 Category: Service
No
No

CM
Christy M.
Walnut, CA
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/16/2019 Category: Service
Service visit
Courteous service and competitive prices.
SEAN K., Service Director from Puente Hills Hyundai responded on 05/22/2019

We are happy to hear you had a great experience.
Our #1 priority is to make each and every customer happy.
Please come back soon.

Sean Kim
Service Manager
626-581-5353
seank@phhyundai.com

Verified Customer
Hacienda Heights, CA
2016 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/14/2019 Category: Service
good
Good

IR
Irma R.
La Habra, CA
2016 Hyundai Veloster
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
05/13/2019 Category: Service
Communication is horrible
Previously expressed my horrible experience in my survey. That explanation says it all
SEAN K., Service Director from Puente Hills Hyundai responded on 05/15/2019

It’s unfortunate the service did not meet your expectations.  I think I remember you.  I was the one answered the call at the end of that day.  I appreciate your raw, unfiltered opinion.  This will help us a lot to improve our service. Thank you for the rather generous 1 star.

 

Sean Kim
Service Manager
626-581-5353
seank@phhyundai.com

Verified Customer
Walnut, CA
2016 Hyundai Tucson
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
04/26/2019 Category: Service
Adequate service and workmanship
Service and quality of work was only adequate
SEAN K., Service Director from Puente Hills Hyundai responded on 04/26/2019

 It’s unfortunate the service did not meet your expectations.  Please call us if we can help you in the future.
Thank you for filling out the survey.

Sean Kim
Service Manager
626-581-5353
seank@phhyundai.com

VR
Victor R.
La Puente, CA
2018 Hyundai Elantra
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
04/23/2019 Category: Service
Jasmine J
Taken my car with this last visit 5 times. They can’t figure out what’s wrong with it. I took it In to fix something else and left it over night and it got hit. They said there going to look into it. Beyond annoyed with this location. Will not be going back. I’ve taken this higher up to see what can be done.
SEAN K., Service Director from Puente Hills Hyundai responded on 04/23/2019

Thank you for filling out the survey.

Sean Kim
Service Manager
626-581-5353
seank@phhyundai.com