Overview

Overall Rating 4.61/5Overall Rating 4.61/5Overall Rating 4.61/5Overall Rating 4.61/5rating 4.61

990 Reviews

ReScore Reviews™ (30)

ReScore
Overall Rating 4.800003/5Overall Rating 4.800003/5Overall Rating 4.800003/5Overall Rating 4.800003/5rating 4.800003
Original
Overall Rating 2.2/5Overall Rating 2.2/5rating 2.2rating 2.2rating 2.2
90% Would Recommend
100% Business Response
Latest Review about 5 hours ago

Reviews


CB
Clayton B.
Pittsburg, CA
2018 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/16/2019 Category: Service
great service
Great service very professional.
Natalia G., Customer Relations Manager from All Star Hyundai responded on 08/16/2019

Hi there:)

Thank you for the awesome review!! We truly appreciate your feedback:) We look forward to seeing you on your next visit!

Sincerely,

Natalia Grijalva
Customer Relations Manager
All Star Hyundai

Verified Customer
Antioch, CA
2013 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/25/2019 Category: Service
Good service shop but hyundai are cheap cars and expensive work
Hyundai are very cheap cars and service shops charge alot of money just to work on those cheap cars ..
Natalia G., Customer Relations Manager from All Star Hyundai responded on 07/25/2019

Hello:)

Thank you so much for your review! I hope your next service
visit with All Star Hyundai is nothing less than 5-Stars!

Sincerely,

Natalia Grijalva
Customer Relations Manager
All Star Hyundai

Verified Customer
Brentwood, CA
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/24/2019 Category: Service
Service
Service assistant was able to help resolve our vehicles issues through communication via a mechanic. Thank yy

Overall Rating 1/5rating 1rating 1rating 1rating 1
07/24/2019 Category: Service
inadequate service
Vehicle is running perfectly fine but needed a 15,000 mile service. Day after the service check engine light came on. Two days after service vehicle began to shake while accelerating. Service said they could not get vehicle back in to be checked out for a week because they’re busy.
Natalia G., Customer Relations Manager from All Star Hyundai responded on 07/24/2019

Your 1 star review really concerns me.  I would like to discuss your experience here at our service department.
Please contact me at your earliest convenience, I can be reached at 925-350-6787 or email me at customer.relations@allstarhyundai.net

Sincerely,

Natalia Grijalva
Customer Relations Manager
All Star Hyundai
Natalia G., Customer Relations Manager from All Star Hyundai responded on 07/29/2019

Good morningf:)

Thank you for allowing us to correct the issue with your vehicle, we here at All Star Hyundai appreciate and value you as our customer.  Thank you again and please  reach out to me if I can be of any assistance to you:)

Sincerely,

Natalia Grijalva
Customer Relations Manager
All Star Hyundai

FR
Floyd R.
Bay Point, CA
2019 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/13/2019 Category: Service
greeting by staff
great work fast service
Natalia G., Customer Relations Manager from All Star Hyundai responded on 06/17/2019

Hi!
Thank you for the excellent review!!.  Your positive feedback allows me to know our efforts are appreciated and that our customer’s needs have been met, and are a priority here at All Star Hyundai.

Sincerely,

Natalia Grijalva
Customer Relations Manager
All Star Hyundai

Verified Customer
Antioch, CA
2017 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/15/2019 Category: Service
The staff was fast and efficient of addressing the issue of my concerns.
I was very happy to see and feel that your team was very considerate and helpful will assisting with my concerns.

Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
05/15/2019 Category: Service
Quality of service less than expected.
My vehicle had the same issue of malfunction after being repaired at this location for 3 days.
Natalia G., Customer Relations Manager from All Star Hyundai responded on 05/16/2019

Hello,

I'm sorry to hear that your experience at our service department was not resolved.  I would like to speak with you regarding this issue.  Please feel free to reach out to me so we can discuss this in further detail I can be reached at 925-350-6787 or email me at customer.relations@allstarhyundai.com

Sincerely,

Natalia Grijalva
Customer Relations Manager
All Star Hyundai

Verified Customer
Brentwood, CA
2016 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/25/2019 Category: Service
Great service!
Great service department. They kept me in the loop the entire time they had my car. They even detailed it before delivery.
Natalia G., Customer Relations Manager from All Star Hyundai responded on 04/25/2019

Thank you for sending such kind, enthusiastic complements!! Our service technicians and advisors work hard and do an excellent job keeping our customers updateabout their vehicles.  Your positive feedback allows us to know our efforts are appreciated:)  Making sure that we’ve met our customer’s needs is a priority at All Star Hyundai.

Sincerely,

Natalia Grijalva
Customer Relations Manager
All Star Hyundai

Verified Customer
Brentwood, CA
2017 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/14/2019 Category: Service
Good job
They finally figured out the blower was faulty

Verified Customer
Chico, CA
2018 Hyundai Kona
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/21/2019 Category: Service
David is amazing!
After experiencing some miscommunications with my vehicle's first service, David worked very hard to resolve everything and ensure I was happy with my service. He has excellent customer communication and will make sure you are both happy and satisfied with the service of your vehicle. If you're bringing your car in to All Star Hyundai, I definitely would recommend having David as your service representative! Thank you!

Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
02/21/2019 Category: Service
Need Better Communication
The sales and service staff does not appear to have clear communication. When purchasing the vehicle, I was told it would include a free oil change, fluid check, tire rotation, etc. upon its first service. The service staff seemed to believe only the oil change was included, and tried to charge $20 for the rotation. I played phone tag with the sales department until the issue was finally resolved (I was right in what was included at the time of sale). I wish the sales department would practice better communication to make the job easier for its service staff, as this resulted in an hour longer wait time for the vehicle to be ready, and for the service team to have to take the car back a second time: inconvenient for all parties involve! Make promises you can deliver on, and communicate those to all team members!
Natalia G., Customer Relations Manager from All Star Hyundai responded on 02/21/2019

We're sorry to hear about your recent experience at our dealership. We do appreciate your feedback and we completely understand your frustrations and concerns. We are a dealership that prides themselves on making sure all of our customers have a truly exceptional experience and we apologize we were unable to deliver just that. If you change your mind please contact our Customer Relations Manager and give us an opportunity to make things right. 925-350-6787 or customer.relations@allstarhyundai.net

Sincerely,

Nayab Syed
Customer Relations Manager
All Star Hyundai

Verified Customer
Brentwood, CA
2017 Hyundai Sonata
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
02/13/2019 Category: Service
Not worth it
Stay out of service they are sad! They never finish the work
Natalia G., Customer Relations Manager from All Star Hyundai responded on 02/13/2019

Thank you for speaking to me about your experience with Kevin.  Here at All Star Hyundai we take our customer service very seriously. If you have any further questions, you can contact me at 925-350-6787 or at customer.relations@allstarhyundai.net at your convenience also.

 




Sincerely,

Nayab Syed
Customer Relations Manager
All Star Hyundai


SG
Simone G.
Brentwood, CA
2018 Hyundai Ioniq Hybr
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
02/09/2019 Category: Service
Service too too long without warning so I could decide whether to stay or go.
Service visit was too long.
Natalia G., Customer Relations Manager from All Star Hyundai responded on 02/11/2019

Thank you for taking the time to write us a review. I apologize your visit here with us was less than 5-Star. That is beneath the quality work we strive for here at All Star Hyundai. Please contact our Customer Relations manager at 925-350-6787 or customer.relations@allstarhyundai.net

Sincerely,

Nayab Syed
Customer Relations Manager
All Star Hyundai

AT
Alonzo T.
Antioch, CA
2013 Hyundai Genesis Co
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/08/2019 Category: Service
Service agents and quality of work is great.
Great quality of work and the service agents are very professional, answered any questions or concerns I had with the repairs. They kept me updated on the repair status as well and any additional work and didn't push unnecessary services. Only thing that can be improved is communication, mainly about not accepting mail at the actual repair facility before payments are sent, other than that service was good.

Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
02/08/2019 Category: Service
Great workmanship quality, professional employees, horrendous communication.
First off this review is for the service department ONLY, I cannot speak on the actual dealership. The employee agents and service mechanics were great, very professional and helpful, the quality of their work is excellent and the repair time itself was as expected. The COMMUNICATION however was absolutely terrible. I'm not sure whether both parties are at fault or no one bothered to verify but no one bothered to verify where the initial payment was supposed to be sent causing it to become lost for 2 weeks before anything was even said to me, and I only found out because I called to inquire about it. The supplemental request, according to one side was not sent over until a week after I called again to inquire on the status of my vehicle. Communication with me was lukewarm at best, as I was only updated on repair status once the repairs were completed and wasn't even notified at all bedded check had not been received despite being sent 2 weeks ago. After all was said and done because no payments were sent on time the car ended up sitting completed for 2 weeks while payments were being re-sent. If you don't mind waiting a month and a 1/2 to get your car back then this place has great quality worksmainship and you will be satisfied with the repairs, but if you need your car back in a hurry I would take it somewhere else.
Natalia G., Customer Relations Manager from All Star Hyundai responded on 02/08/2019

I am sorry to hear that your experience at our service department was a problem for you. I would like to speak with you regarding this issue. Please feel free to reach out to me so we can discuss this in further detail I can be reach at 925-350-6787 or email me at customer.relations@allstarhyundai.net

Sincerely,

Nayab Syed
Customer Relations Manager
All Star Hyundai

MS
Miguel S.
San Francisco, CA
2014 Hyundai Santa Fe S
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/22/2019 Category: Service
Some one stol my item !
I perfume was stolen !
Natalia G., Customer Relations Manager from All Star Hyundai responded on 01/22/2019

Thank you so much for the awesome 4-Star review! I will like to talk to you in regards to your concern, please call me at 925-350-6787.

Sincerely,

Nayab Syed
Customer Relations Manager
All Star Hyundai

Verified Customer
Discovery Bay, CA
2011 Hyundai Sonata
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
01/17/2019 Category: Service
Spent a lot and car wasn’t fixed right.
I brought the car in for a problem and it left with the same problem I reported and paid to fix.
Natalia G., Customer Relations Manager from All Star Hyundai responded on 01/18/2019

We regret to hear that you have not had a great experience with us. We always want to provide our customers with 5-star experiences and it is unfortunate that this was not your case. We have left you a message, I would like to hear more about your concerns. We invite you to contact us so we can learn more about your visit. Thank you for sharing your experience and bringing this to my attention. I look forward to hearing from you. 925-350-6787 or customer.relations@allstarhyundai.net

Sincerely,

Nayab Syed
Customer Relations Manager
All Star Hyundai

Verified Customer
Antioch, CA
2012 Hyundai Sonata
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
01/14/2019 Category: Service
Recall maintenance
Sloppy work in the interior. Things out of place and on the floor. Did not detail the car when finished.
Natalia G., Customer Relations Manager from All Star Hyundai responded on 01/15/2019

It was a pleasure talking with you today. We
do appreciate your feedback and we completely understand your frustrations and concerns. We are a dealership that prides themselves on making sure all of our customers have a truly exceptional experience and we apologize we were unable to deliver just that. If you decide to give us another chance please contact me at anytime.

Sincerely,

Nayab Syed
Customer Relations Manager
All Star Hyundai

Verified Customer
Pittsburg, CA
2013 Hyundai Elantra
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
12/20/2018 Category: Service
Not a Happy Customer
Took my car in to have engine issue fixed, on Wednesday evening and told car would be looked at on Thursday. It was, and determined that it needed a part, which was ordered. On Friday, I was told the incorrect part was delivered, and the correct part would not be delivered until Monday or Tuesday, because parts aren’t delivered on weekends. They ended up working/fixing my car on Tuesday. During the additional 4 day delay, I had to pay for my rental car ($40/day).
Natalia G., Customer Relations Manager from All Star Hyundai responded on 12/20/2018

We're sorry to hear about your recent experience at our dealership. We do appreciate your feedback and we completely understand your frustrations and concerns. We are a dealership that prides themselves on making sure all of our customers have a truly exceptional experience and we apologize we were unable to deliver just that. I would love to talk to you personally about these issues and get an opportunity to make things right. I can be reached at  925-350-6787 customer.relations@allstarhyundai.net

Sincerely,

Nayab Syed
Customer Relations Manager
All Star Hyundai

RI
Robert I.
Brentwood, CA
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/11/2018 Category: Service
Great service for warranty work and overall professionalism.
Great service for warranty work and overall professionalism.30,000 mile check up is over $630, plus tax. I can get everything done without using aftermarket parts for $220. I get Hyundai brakes replaced for $350, which does not include aftermarket brake pads.
Natalia G., Customer Relations Manager from All Star Hyundai responded on 12/12/2018

Thank you for sharing your feedback. We are happy to hear you had an overall great experience. Happy Holidays!

Sincerely,

Nayab Syed
Customer Relations Manager
All Star Hyundai

MB
Marcus B.
Pittsburg, CA
2012 Hyundai Sonata
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
11/13/2018 Category: Service
Pros and Cons
Service Manager Rolando Vaquerano is great. Communicates well, understands your issues, and does all he can to get you back on the road.

The rest of the service I experienced left a lot to be desired. Replaced a failed engine with a new engine that was also faulty. Couldn't get the check engine light to go out so I was told to "just drive it and see if the light goes out on its own". It didn't, but I was still charged for the install portion of the replacement. Had to do a second engine replacement. Weeks without a car and now they don't want to refund me the money I have paid. Just a poor experience overall.
Natalia G., Customer Relations Manager from All Star Hyundai responded on 11/13/2018

Thank you so much for your review. We take both positive and constructive criticism seriously as it is the best way to improve your experiences with our dealership. Our Service Manager, Rolando, would like to speak with you further about your visits. Please reach out to him at 925-778-7878. We appreciate your business and look forward to assisting you with all of your car care needs for many years to come.

Sincerely,

Tabatha Barton
Customer Relations Manager
All Star Hyundai

Verified Customer
Oakley, CA
2014 Hyundai Elantra Co
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/15/2018 Category: Service
Double Check Required
this is the first time I've had problems at this dealership
Natalia G., Customer Relations Manager from All Star Hyundai responded on 10/15/2018

Thank you so much for your review! We take constructive criticism seriously as it is one of the best ways to improve our customer's satisfaction. We would like to invite you to contact our Customer Relations Manager at customer.relations@allstarhyundai.net so she may speak with you in more detail about how to make all of your visits nothing less than 5-Stars. We appreciate you and look forward to assisting you with all of your car care needs for many years to come!

Sincerely,

Tabatha Barton
Customer Relations Manager
All Star Hyundai

Verified Customer
Bay Point, CA
2017 Hyundai Santa Fe
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
10/09/2018 Category: Service
Slowest oil change ever
Need to respect customer time
Natalia G., Customer Relations Manager from All Star Hyundai responded on 10/09/2018

We are incredibly sorry to see that your visit was less than top notch. Our Customer Relations Manager would like to speak with you more personally about your experience. Please call her at 925-350-6787. Thank you so much for bringing this to our attention. We look forward to speaking with you.

Sincerely,

Tabatha Barton
Customer Relations Manager
All Star Hyundai

AM
Arthur M.
Brentwood, CA
2012 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/08/2018 Category: Service
Kevin the service Adviser
Kevin was outstanding. I have serious doubts about the competence and work ethic of the technicians. I'm struggling with making my next purchase a Hyundai, because All Star is the closest facility.

I suggest you find technicians as outstanding as your service adviser and office personnel.
Natalia G., Customer Relations Manager from All Star Hyundai responded on 10/08/2018

Thank you for your wonderful review! We try incredibly hard to provide all of our guests with excellent visits and it is exciting to see that our team did just that! We look forward to assisting you with all of your car care needs for many years to come! See you at your next visit!

Sincerely,

Tabatha Barton
Customer Relations Manager
All Star Hyundai