Overview

Overall Rating 4.43/5Overall Rating 4.43/5Overall Rating 4.43/5Overall Rating 4.43/5rating 4.43

1235 Reviews

ReScore Reviews™ (27)

ReScore
Overall Rating 3.5925922/5Overall Rating 3.5925922/5Overall Rating 3.5925922/5rating 3.5925922rating 3.5925922
Original
Overall Rating 2.22222/5Overall Rating 2.22222/5rating 2.22222rating 2.22222rating 2.22222
88% Would Recommend
100% Business Response
Latest Review about 13 hours ago

Reviews


DH
Dwayne H.
Redondo Beach, CA
2015 Hyundai Equus
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/14/2018 Category: Service
Win Hyundai in Carson
Outstanding as usual

Verified Customer
Redondo Beach, CA
2007 Hyundai Accent
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/13/2018 Category: Service
Great service!
I brought my car in for general oil change with some concern about a noise it was making. Barry helped me and made sensible recommendations about what could be wrong with the car. He was helpful, prompt and I never felt pressured to purchase a service/product that would not be in my best interest. Thank you!

WD
William D.
Gardena, CA
2005 Hyundai Xg350
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/11/2018 Category: Service
Happy with my service
I had an urgent brake problem that needed quick service. The team fit me into the schedule, remained sensitive to my time constraints and repaired my car ahead of the estimated time. Thank so much
MICHAEL J U. from Win Hyundai Carson responded on 10/12/2018

William, Thank you so much for the great rating and response, we appreciate your business and look forward to your next visit. Mike Uribe Service director


AM
Antony M.
Los Angeles, CA
2015 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/11/2018 Category: Service
Great customer service
Dwayne & Miguel were very helpful.
MICHAEL J U. from Win Hyundai Carson responded on 10/11/2018

Thank you so much for the great rating! We appreciate your business and look forward to your next visit. Mike Uribe Service director


Verified Customer
Norwalk, CA
2018 Hyundai Tucson
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
10/10/2018 Category: Service
Free oil change voucher
Drove to WINN Hyundai Carson for free oil change I was offered at time of purchase for filling out survey and giving a good review. When it was time for my free oil change I was told they couldn’t do it for free because I didn’t have a voucher (first time I heard of a voucher) I was told they don’t give free oil change vouchers anymore and I had to pay. Had I known I could have gone to a place closer to home. Make sure if they offer something to get it in writing.
MICHAEL J U. from Win Hyundai Carson responded on 10/10/2018

Thank you for taking the time to complete the survey, I want to apologize for the miscommunication between the sales department and the service department, please contact me direct and I'll be happy to resolve this for you.Mike Uribe Service director mikeu@winhyundaicarson.com


AL
Albert L.
Alhambra, CA
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/08/2018
Win Hyundai Carson
With a bad credit, outstanding 2 car loans, repo, upside down and no downpayment, i made a great deal with recommending Sales Manager David Aguilar, hes very proffessional, honest and straight forward dealing with me, now, im enjoying my new Kia Sorento V6. Thanks David for everything and God bless!
MICHAEL J U. from Win Hyundai Carson responded on 10/10/2018

Thank you for the great rating and response! We appreciate your business and look forward to your next visit.


SC
Stephen C.
Carson, CA
2015 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/08/2018 Category: Service
Good crew
The team of people are very helpful and friendly.
MICHAEL J U. from Win Hyundai Carson responded on 10/08/2018

Stephen, Thank you so much for the great rating! We appreciate your business and look forward to serving you on your next visit. Mike Uribe Service manager


KH
Kayla H.
Long Beach, CA
2013 Hyundai Elantra
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
10/06/2018 Category: Service
Go to Garden Gove instead
Garden Grove has much better customer support & drop-off / pick-up services. Carson has overcharged me, dinged my car door, "fixed my tail light" by moving one working bulb to the non-working bulb location, and didn't go over the results of anything I reported. Their customer service is: how fast can we get this customer to leave.

I'll never return to WIn Hyundai Carson and I will surely never purchase Hyundai again.
MICHAEL J U. from Win Hyundai Carson responded on 10/08/2018

Hi Kayla, I'm sorry you had a poor experience with our service department, I see you mention we overcharged you, after reviewing the invoice I noticed we didn't charge you at all and about the light bulb we installed the bulb you provided us with and didn't charge you for the installation either. We performed a $500.00 major service at no charge to you and provided you with a rental vehicle at no charge. If you like me to I'll be happy to go over the paperwork with you and answer any questions. Mike Uribe Service manager mikeu@winhyundaicarson.com


GC
Gustavo C.
Los Angeles, CA
2013 Hyundai Elantra Gt
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/05/2018 Category: Service
Customer service
My car engine light came on. I made an appointment with Barry in the service department. Having Barry take care of my situation made all the difference. My car was repaired quickly at a fair price. I would definitely come back for my car service needs. I want to take this opportunity to thank Barry and everyone in the service department for exceeding my expectations. Again many thanks Gustavo
MICHAEL J U. from Win Hyundai Carson responded on 10/08/2018

Gustavo, Thank you so much for the great rating and feedback! We appreciate your business and look forward to your next visit. Mike Uribe Service manager


Verified Customer
Lynwood, CA
2018 Hyundai Sonata
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
10/04/2018 Category: Service
Unhappy
Service manager is unprofessional and rude
MICHAEL J U. from Win Hyundai Carson responded on 10/05/2018

Thank you for the feedback, I will fix this Monday and will resend you the survey. Mike Uribe Service manager


Verified Customer
Carson, CA
2017 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/03/2018 Category: Service
Thank you so much
My appointment for the very first oil change lived up to my expectations. I will return for a second oil change and free washing in the future. Done deal.
MICHAEL J U. from Win Hyundai Carson responded on 10/03/2018

Thank you so much for the great rating! Mike Uribe Service manager


JK
Jackolyn K.
Carson, CA
2015 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/02/2018 Category: Service
Great customer Service.
Great customer service
MICHAEL J U. from Win Hyundai Carson responded on 10/03/2018

Jackolyn, Thank you so much for the great rating! We appreciate your business and look forward to your next visit. Mike Uribe Service manager


ND
Nicholas D.
Chula Vista, CA
2011 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/02/2018 Category: Service
Good people, great service
All the staff friendly and professional!! Delicious coffee!!
MICHAEL J U. from Win Hyundai Carson responded on 10/03/2018

Nicholas, Thank you for the great rating!! Looking forward to your next visit. Mike Uribe Service manager


MP
Maria P.
Carson, CA
2012 Hyundai Accent
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/02/2018 Category: Service
Customer
Feels good to take care of my car and free coffee and donuts is so sweet. Plus they check my tire pressure and free car wash. Barry was great and informative
MICHAEL J U. from Win Hyundai Carson responded on 10/03/2018

Maria, Thank you so much for the great response and rating! We appreciate your business and look forward to your next visit. Mike Uribe Service manager


RS
Raymond S.
Santa Ana, CA
2017 Hyundai Sonata Plu
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/02/2018 Category: Service
Great service
Miguel was super friendly and very personable. He took good care of me when I dropped my car off. Dwayne was awesome over the phone when I called to make the appointment. He was patient and professional and answered all my questions. I normally go to a different Hyundai but because of Dwayne I decided to come to WIN Carson.
MICHAEL J U. from Win Hyundai Carson responded on 10/03/2018

Raymond, Thank you for taking the time to complete the survey, our goal is to provide every customer a 5 star service. Please let us know what we can do next time to achieve our goal. Mike Uribe Service manager


CC
Charnisha C.
Los Angeles, CA
2018 Hyundai Santa Fe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/01/2018 Category: Service
Great service
Besides the wait service was great and they gave me a car wash.
MICHAEL J U. from Win Hyundai Carson responded on 10/01/2018

Charnisha, Thank you for taking the time to complete the survey and giving us a great rating! We appreciate your business and look forward to your next visit. Mike Uribe Service manager


PT
Pamela T.
Compton, CA
2018 Hyundai Elantra Gt
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/27/2018 Category: Service
a simple oil change
I had the pleasure of being assisted by Barry Albino, Service Advisor, and he was very kind and professional. The wait was long, but he atmosphere was so positive. This is my dealership for maintenance and purchasing.
MICHAEL J U. from Win Hyundai Carson responded on 09/27/2018

Pamela, Thank you so much for the great survey and rating! We appreciate your business and look forward to your next visit. Mike Uribe Service manager


AS
Arzalia S.
Los Angeles, CA
2013 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/26/2018 Category: Service
Great!
Mike was able to fix the problem with my car quickly.

Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
09/26/2018 Category: Service
Sometimes good sometimes bad.
The customer service is excellent but sometimes you'll leave with more problems with your car than before you come in.
MICHAEL J U. from Win Hyundai Carson responded on 09/27/2018

Arzalia, Thank you for taking the time to complete the survey, I would like to talk to you about your concern, I left you a voicemail with my number or you can email me mikeu@winhyundaicarson.comMike Uribe Service manager


Verified Customer
Torrance, CA
2018 Hyundai Kona
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/26/2018 Category: Service
great customer service
Miguel provides great customer service. Was very quick in responding via text during my service.
MICHAEL J U. from Win Hyundai Carson responded on 09/27/2018

Thank you so much for the great survey and rating!! Mike Uribe Service manager


DM
Debra M.
Carson, CA
2012 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/26/2018 Category: Service
Awesome service
The professional, friendly reliable personnel in the service department. Barry is beyond awesome with the service, professionality, and caring.
MICHAEL J U. from Win Hyundai Carson responded on 09/27/2018

Debra, Thank you so much for the great survey! We appreciate your business and look forward to your next visit. Mike Uribe Service manager