Overview

Overall Rating 4.42/5Overall Rating 4.42/5Overall Rating 4.42/5Overall Rating 4.42/5rating 4.42

1178 Reviews

ReScore Reviews™ (26)

ReScore
Overall Rating 3.5384588/5Overall Rating 3.5384588/5Overall Rating 3.5384588/5rating 3.5384588rating 3.5384588
Original
Overall Rating 2.19231/5Overall Rating 2.19231/5rating 2.19231rating 2.19231rating 2.19231
88% Would Recommend
100% Business Response
Latest Review about 20 hours ago

Reviews


SK
Savannah K.
Carson, CA
2011 Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/15/2018 Category: Service
Excellent service
Thank you Barry for taking such good care of me and my car
MICHAEL J U. from Win Hyundai Carson responded on 08/15/2018

Savannah, Thank you so much for taking the time to fill out the survey and giving Win Hyundai a great rating! Mike Uribe Service director


LM
Lanese M.
Carson, CA
2017 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/15/2018 Category: Service
Customer service
Fast Service
MICHAEL J U. from Win Hyundai Carson responded on 08/15/2018

Lanese, Thank you so much for taking the time to respond to the survey! We appreciate you giving us a great rating!! Look forward to your next service visit. Mike Uribe Service director


NK
Nancy K.
Long Beach, CA
2013 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/15/2018 Category: Service
always excellent service
Many people just assume taking your car for maintenance and repair to a Dealer is more $$ than an independent auto mechanic but I've found that NOT to be true with Win Carson Hyundai. They have great coupons that I've taken advantage of for the past 5 yrs and they've repaired things that showed up on the diagnostic check, still on warranty that possibly would have been missed had I not gone to Win Carson. Everyone is always professional and courteous ...always excellent service.
MICHAEL J U. from Win Hyundai Carson responded on 08/15/2018

Nancy, thank you so much for your response, I wish more customer would see this response as we are trying to change customers perspective about Win Hyundai Carson as we are very price competitive and have Hyundai trained technicians. Thank you again for the great response and for taking the time to fill out this survey! Mike Uribe Service director


TB
Timothy B.
Los Angeles, CA
2017 Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/10/2018 Category: Service
Friendly customer service and work was on time very good service.
Service Rep was friendly service tech's were very good.
MICHAEL J U. from Win Hyundai Carson responded on 08/10/2018

Timothy, Thank you so much for the great rating and feedback! We appreciate your business and look forward to your next service visit. Mike Uribe


AH
Amy H.
Los Angeles, CA
2016 Hyundai Elantra Gt
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/10/2018 Category: Service
Best service hands down!
Barry and Mike were phenomenal. They provided with me an amazing discount, because I needed a full maintenance on my car. Not only were they great representatives, they also went above and beyond! They also assisted me with the Bluetooth audio issues I've been having, and now it works perfectly!
MICHAEL J U. from Win Hyundai Carson responded on 08/10/2018

Amy, Thank you so much for the great survey response and rating!! We appreciate your business and look forward to serving you on your next visit.Mike Uribe Service directormikeu@winhyundaicarson.com


Verified Customer
Carson, CA
2013 Hyundai Accent
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/09/2018 Category: Service
I appreciate their service
Great staff at this location, everyone from reception to sales staff and service reps. Always super friendly, explain what needs to be done without high pressure add on sales.
MICHAEL J U. from Win Hyundai Carson responded on 08/10/2018

Thank you so much for the great feedback and rating!


MM
Monica M.
Compton, CA
2012 Hyundai Accent
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/09/2018 Category: Service
Satisfied
Excellent service
MICHAEL J U. from Win Hyundai Carson responded on 08/09/2018

Hi Monica, Thank you so much for the great rating! Look forward to your next service visit.Mike Uribe


PL
Patrick L.
Carson, CA
2015 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/09/2018 Category: Service
Take care of my vehicle
Mr Barry D service advisor is the best he takes good care of my vehicle Every time I bring it in for service he checks all areas inside and outside my vehicle
MICHAEL J U. from Win Hyundai Carson responded on 08/09/2018

Patrick, Thank you so much for the great rating and kind words! Look forward to your next service visit.Mike Uribe Service director


KH
Katherine H.
Wilmington, CA
2017 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/08/2018 Category: Service
Regular Service Visit
My regular service visit was great. The staff was friendly and kept me updated during the service process. Well Done, WIN!
MICHAEL J U. from Win Hyundai Carson responded on 08/08/2018

Katherine,
Thank you so much for the great rating and kind words! Look forward to your next visit to Win Hyundai Carson
Mike Uribe
Service director


DK
David K.
Carson, CA
2009 Hyundai Genesis
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/04/2018 Category: Service
Service report
Met and exceeded expectations
MICHAEL J U. from Win Hyundai Carson responded on 08/06/2018

Thank you so much for the great response and rating! Looking forward to your next service visit.
Mike Uribe
Service director
mikeu@winhyundaicarson.com


FJ
Francine J.
Los Angeles, CA
2016 Hyundai Accent
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/04/2018 Category: Service
Always a pleasure
Dwayne always takes care of me when I come get my car serviced. He's friendly and answers any questions that I may have and explains things to me in full detail and makes sure that I really understand what my car needs. Thanks for always taking care of me Dwayne!
MICHAEL J U. from Win Hyundai Carson responded on 08/06/2018

Francine,
Thank you so much for the great feedback and rating! I will be sharing this with Dwayne and the rest of the team!
Mike Uribe
Service director


Verified Customer
San Pedro, CA
2011 Hyundai Sonata
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
08/04/2018 Category: Service
3 Hour Oil Change
Great service rep, but 3 hours for an oil change should never happen.
MICHAEL J U. from Win Hyundai Carson responded on 08/06/2018

Hello, Thank you for taking the time to fill out the survey, I apologize for the time it took to get your service done, I 100% agree with you, I'll appreciate it if you contact me at 310-971-2114 ext 8701.
Mike Uribe
Service director
mikeu@winhyundaicarson.com


Verified Customer
Rancho Palos Verdes, CA
2018 Hyundai Elantra
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
08/02/2018 Category: Service
Lazy employes - Priority is to do as little as possible while being as vague as possible at all questions
very disappointed with all the interactions I had here, apparently trying to understand what your warranty actually covers makes you some jerk whos up to no good!
MICHAEL J U. from Win Hyundai Carson responded on 08/02/2018

Thank you for your feedback, I called the customer around 9 am but he refused to let me help him, he told me it was too early in the morning, I offered to call at a later time, his answer was "Am I going to be harassed for giving you a bad survey?" I just wanted to help him and answer any questions he had about his warranty or any other concern. You are welcome to call me any time and I'll be happy to assist you with any question you may have.
Mike Uribe
Service director
310-971-2114 ext 8701


Verified Customer
San Pedro, CA
2014 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/01/2018 Category: Service
Friendly and helpful staff!
Friendly and helpful staff!
MICHAEL J U. from Win Hyundai Carson responded on 08/02/2018

Thank you so much for the great rating! We appreciate your business.
Mike Uribe
Service director


CG
Charlotte G.
Los Angeles, CA
2013 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/01/2018 Category: Service
Friendly and helpful staff
Also, great service. This visit was the shortest wait time ever.
MICHAEL J U. from Win Hyundai Carson responded on 08/02/2018

Charlotte, Thank you very much for your great feedback and rating!! Look forward to your next visit.
Mike Uribe
Service director


DS
Danial S.
Harbor City, CA
2017 Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/01/2018 Category: Service
Responsive
Very responsive people. Specially Miguel. He did everything I asked in the quickest and reasonable timing fence.
MICHAEL J U. from Win Hyundai Carson responded on 08/01/2018

Hi Danial,
Thank you for taking the time to respond to our survey and for the great feedback and rating!! We appreciate your business and look forward to serve you on your next service visit.
Mike Uribe
Service director
mikeu@winhyundaicarson.com


Verified Customer
CA
2015 Hyundai Sonata Hyb
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/31/2018 Category: Service
Good
The services were well done except for the car wash and vacuum. Maybe because its just a complimentary to their customers but not satisfied. Other than that, its great!
MICHAEL J U. from Win Hyundai Carson responded on 08/01/2018

Thank you for your feedback! Please let me know if you would like to comeback and I'll be glad to have it rewash and vacuum for you.Mike Uribe Service director


FM
Francisco M.
Los Angeles, CA
2016 Hyundai Sonata Hyb
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/30/2018 Category: Service
Excellent working with the service department. Disappointed with the sales department.
Barry Albino of the Service department was excellent. Barry is very knowledgeable on the Hyundai. He understood about my concerns on the Maintenance Record Book being empty. He looked up the history found that the 7,000 mile service was the only one done. Because I was at the 33,500 mile service he recommended I do a major inspection to bring things up to date. He answered all of my questions and took good car of me.
I was very disappointing with the car sales person Christian Americano. When I found the Maintenance Log empty, I mentioned my concern and he stated, "a lot of people don't keep good records". I told him I did and thought it would effect the sales value. He told me that the car was being maintained there and he would get a copy of the records. I asked at least three times I wanted a copy so that I could update the Maintenance Log and I never got one. Once I saw it during the service i was shocked that only the 7,000 mile service was done and that it had a lot of repairs don. If I knew about the maintenance and repairs before hand, I would have bartered for a lower price. It cost me $461.64 to bring the car up to date. Maybe that is why i never got a copy of the past records.
MICHAEL J U. from Win Hyundai Carson responded on 07/31/2018

Francisco,
Thank you for the great service review! I'll be showing this to the sales manager. If there's anything we can do to help you please let us know.
Mike Uribe
Service director
mikeu@winhyundaicarson.com


DH
Denise H.
Long Beach, CA
2014 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/30/2018 Category: Service
Customer service
Miguel was very knowledgeable & helpful
MICHAEL J U. from Win Hyundai Carson responded on 07/31/2018

Hi Denise,
Thank you so much for the great feedback and rating. Look forward to serve you on your next visit.
Mike Uribe
Service director


RB
Robert B.
Carson, CA
2016 Hyundai Sonata
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/30/2018 Category: Service
A pleasant surprise = to be contacted by management after reading my previous negative review
I spent some time thinking about and writing my comments about my recent experience with WIN Hyundai service. I knew it was negative, but I felt it important for management to know what had happened. Customer service is a challenging thing to teach young employees, or any employees these days, for that matter. So, I was surprised (pleasantly) when the service manager, Mr. Michael J U., both left me an e-mail message and called me to discuss my negative experience. He offered for me to come in and try to see a better experience with the service dept.; but that would not be possible as I do not need another oil change, nor any other work at this moment. So, instead, he offered me to come back in a few months for a free oil change and also to see if I would experience an improvement. He not only offered to over the cost of the oil change - but he assured me that I would see a different side of the WIN Hyundai customer service experience. I am pleased - not because of the free oil change, but rather that he took the time to show he cared about his dept. and more importantly, about his customers. I am going to give them the chance to show me.

Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
07/30/2018 Category: Service
Poor servicing experience
The individuals with whom I spoke were friendly and caring, but the time it took to change the oil and wash the car was ridiculous. I could have gone to a Jiffy Lube and a full car wash in less time. BUT ....................................but, when I saw greasy hand marks on the inside of the car, and inner door handle .............I almost lost my cool. Even then, the service tech person did not show any interest in getting off his behind to take a look at the marks left by the service worker................I was really disappointed. I went there with high hopes for a good experience since they are closer to home than other dealerships. Going to a dealership should be a special experience - - - the reason why you pay more for what you get, otherwise find a low cost oil change place and a hungry for business, trained mechanic somewhere and take your car to a car wash ..............................you might as well if you are not going to have a special experience with the dealership.
MICHAEL J U. from Win Hyundai Carson responded on 07/30/2018

Hi Robert,Thank you for your feedback.I would be happy to speak with you and get this resolved, you can reach me by phone or email 310-971-2114 ext 8701 or email me mikeu@winhyundaicarson.com

MICHAEL J U. from Win Hyundai Carson responded on 07/31/2018

Robert,
Thank you for taking the time to talk to me and we appreciate you giving us a second chance to serve you.
Mike Uribe