ReScore Reviews™ (29)
Thank you for taking the time to complete the survey and for the feedback, I would like to apologize for the poor service experience, I would like to speak with you directly about this. Mike Uribe Service director firstname.lastname@example.org
Hi Troy,Tahnk you for taking the time to complete the survey, I apologize for the poor communication from the service advisor, I do see on the invoice that we were not able to duplicate the concern you have with the rear hydraulics which the service advisor should've communicated to you also noticed the tech wrote on the invoice he needed more time to diagnose the rear curtain. I would be happy to talk to you and help you get the issues resolved. I can be reached by phone call, text or email.Mike Uribe Service director email@example.com 310-830-6400 ext 8701 office or 714-393-0902 personal cell for text.
Hello, I left a voice message letting the customer know I would be happy to take care of the dent and would like to talk to him about his visit. Mike UribeService director firstname.lastname@example.org
Thank you so much for giving us the opportunity to resolve this issue. Mike Uribe
I'll never return to WIn Hyundai Carson and I will surely never purchase Hyundai again.
Hi Kayla, I'm sorry you had a poor experience with our service department, I see you mention we overcharged you, after reviewing the invoice I noticed we didn't charge you at all and about the light bulb we installed the bulb you provided us with and didn't charge you for the installation either. We performed a $500.00 major service at no charge to you and provided you with a rental vehicle at no charge. If you like me to I'll be happy to go over the paperwork with you and answer any questions. Mike Uribe Service manager email@example.com
Thank you for the feedback, I will fix this Monday and will resend you the survey. Mike Uribe Service manager
Thank you for your feedback, I called the customer around 9 am but he refused to let me help him, he told me it was too early in the morning, I offered to call at a later time, his answer was "Am I going to be harassed for giving you a bad survey?" I just wanted to help him and answer any questions he had about his warranty or any other concern. You are welcome to call me any time and I'll be happy to assist you with any question you may have.
310-971-2114 ext 8701
Hi Adrian, Thank you very much for speaking with me about this last service visit, as per our conversation I will be requesting a new survey for you. thank you again! Mike Uribe Service director firstname.lastname@example.org
Mr. Rodriguez, I apologize for the poor service experience you had, I would like to talk to you about it, I'll be calling you on 6/13 in the am to address your concern.Mike Uribe
Hi Ms. Saint, my name is Mike Uribe, I would like to talk to you about your last service visit as well as this rating, please contact me at 310-971-2114 ext 8701 or my email email@example.comI also left you a voicemail. Mike UribeService managerWin Hyundai Carson
Mr. Baccus, I would like to apologize for the poor service you received, 1 star is the lowest of the lowest and I sure not going to allow this to happen with Win Hyundai customers, I can assure you this will not happen again to you or to any other customer. Thank you for your feedback and feel free to contact me direct at any time, you have my cell phone number or at my email firstname.lastname@example.orgMike UribeService Director
the email address it's incorrect. Correct email is email@example.com
so sorry for the inconvenece have a great week
So sorry for the inconvenience
please rescore Chad on his attempt to remedy your concern he is affected directly by this low score
So sorry for the inconvenience we will work on giving our customers a more accurate time frame on repairing their vehicle have a great weekend
So sorry for the inconveneince we are working hard on trying to arrange a inspection from Hyundai to inspect the unit please rescore Francisco he has been working hard on trying to get your vehicle repaired as quickly as possible
Thank you for your rescore have a awesome weekend and see you next time!
Sorry for the inconvenience we strive to help our customers as best we can we hope to see you again!
So sorry for the inconvenience I will follow up with Blue link to see if they have recieved any information in regards to your notifications and to see what they tell me I will update you in the next couple of days
Hello Sir please give us a rescore of 5 when you get a second for our attempt to resolve your issues with your Bluelink I am happy that we finally figured it out have a great Thanksgiving!
Thank you for your visit and are very happy that our certifed technicians diagnosed and repaired your vehice in a timely matter a engine replacemant ordered and replaced within a week is very effecient and you would be hard pressed in finding a service department that is accurate and great at what they do enjoy your vehicle and have a great weekend!
Hi I am glad we were able to resolve our issues have a great day!
So sorry for the inconvenience I am the new Service manager as of the 5th of July I understand your frustration and again apologize for the lack of communication from our previous manager please reach out to me for any questions or concerns you may have and I will do my best to help you out
Hi I understand there was question about the windshield being cracked while you had vehicle in your position I will take care of replacemanet in the amount of 550 dollars for the inconvenience you experienced while we were waiting for your hybrid componenet repair please help us out with a rescore of 5 for our attempt to satisfy your repair visit that would be greatly appreciated
I apologize for your poor service experience. We strive to provide every customer with 5-star service. I will certainly investigate to see where we failed to meet your expectations .We know you have many options and appreciate your business. Feel free to contact me at your earliest convenience to discuss any further concerns, questions or help that is needed.