ReScore Reviews™ (29)
David, Thank you for taking the time to complete the survey, I see we failed to provide you with a 5 star experience, please let us know what we can do next time to achieve our goal of providing you with a 5 star service. Mike Uribe Service director firstname.lastname@example.org
Andrew, Thank you for taking the time to complete the survey and your feedback, your tail lamps were not covered and I went to Hyundai to get them covered for you, they covered this repair as a goodwill for your satisfaction. Mike Uribe Service director email@example.com
Thank you for taking the time to complete the survey and for the feedback, I would like to apologize for the poor service experience, I would like to speak with you directly about this. Mike Uribe Service director firstname.lastname@example.org
Hello, Thank you for taking the time to complete the survey, I resent the survey as we told you on our phone conversation and hope you'll rescore us based on what we did. Mike Uribe Service director
Hi, Thank you for taking the time to complete the survey, I would like to talk to you about this to get any issues resolved for you. Mike Uribe Service director email@example.com
Hi Troy,Tahnk you for taking the time to complete the survey, I apologize for the poor communication from the service advisor, I do see on the invoice that we were not able to duplicate the concern you have with the rear hydraulics which the service advisor should've communicated to you also noticed the tech wrote on the invoice he needed more time to diagnose the rear curtain. I would be happy to talk to you and help you get the issues resolved. I can be reached by phone call, text or email.Mike Uribe Service director firstname.lastname@example.org 310-830-6400 ext 8701 office or 714-393-0902 personal cell for text.
Hello, I left a voice message letting the customer know I would be happy to take care of the dent and would like to talk to him about his visit. Mike UribeService director email@example.com
Thank you so much for giving us the opportunity to resolve this issue. Mike Uribe
Thank you for taking the time to complete the survey, I want to apologize for the miscommunication between the sales department and the service department, please contact me direct and I'll be happy to resolve this for you.Mike Uribe Service director firstname.lastname@example.org
I'll never return to WIn Hyundai Carson and I will surely never purchase Hyundai again.
Hi Kayla, I'm sorry you had a poor experience with our service department, I see you mention we overcharged you, after reviewing the invoice I noticed we didn't charge you at all and about the light bulb we installed the bulb you provided us with and didn't charge you for the installation either. We performed a $500.00 major service at no charge to you and provided you with a rental vehicle at no charge. If you like me to I'll be happy to go over the paperwork with you and answer any questions. Mike Uribe Service manager email@example.com
Thank you for the feedback, I will fix this Monday and will resend you the survey. Mike Uribe Service manager
Arzalia, Thank you for taking the time to complete the survey, I would like to talk to you about your concern, I left you a voicemail with my number or you can email me firstname.lastname@example.orgMike Uribe Service manager
Hello, Thank you so much for taking the time to complete the survey and letting us know about your experience, our goal is to give every customer a 5 star experience, please let us know next time what we can do for you to achieve our goal. Thank you, Mike Uribe Service director email@example.com
I needed a sensor on the transmission to make the engine light go away on my dash - they wanted almost $900 in just labor cost, plus the part which was over $200. WOW!! JUST WOW!!!! No thanks - I'll be checking elsewhere. And if it is that much, I'll be trading my car in for another brand. Guess I should have stuck with a Honda.
Hello, thank you for taking the time to fill out the survey, I would like to talk to you about this concern you have, My name is Mike Uribe, I'm the service manager and can be reached by email or phone, firstname.lastname@example.org ext 8701
Thank you for your feedback, I called the customer around 9 am but he refused to let me help him, he told me it was too early in the morning, I offered to call at a later time, his answer was "Am I going to be harassed for giving you a bad survey?" I just wanted to help him and answer any questions he had about his warranty or any other concern. You are welcome to call me any time and I'll be happy to assist you with any question you may have.
310-971-2114 ext 8701
I was very disappointing with the car sales person Christian Americano. When I found the Maintenance Log empty, I mentioned my concern and he stated, "a lot of people don't keep good records". I told him I did and thought it would effect the sales value. He told me that the car was being maintained there and he would get a copy of the records. I asked at least three times I wanted a copy so that I could update the Maintenance Log and I never got one. Once I saw it during the service i was shocked that only the 7,000 mile service was done and that it had a lot of repairs don. If I knew about the maintenance and repairs before hand, I would have bartered for a lower price. It cost me $461.64 to bring the car up to date. Maybe that is why i never got a copy of the past records.
Thank you for the great service review! I'll be showing this to the sales manager. If there's anything we can do to help you please let us know.
Hi Robert,Thank you for your feedback.I would be happy to speak with you and get this resolved, you can reach me by phone or email 310-971-2114 ext 8701 or email me email@example.com
Thank you for taking the time to talk to me and we appreciate you giving us a second chance to serve you.
Hello, as per our phone conversation, as soon as the part arrives I'll be giving you a call and getting this taken care of.
I appologize for the poor service you received on your last visit,
I'll be happy to look at your vehicle for the issue you are having with your mpg.
Mike Uribe Service director
product and their Customer Service acumen is excellent!!!
The Service Dept. is only thing that keeps me going back to Win Hyundai!!!
Thank you very much for your great feedback and rating! Look forward to your next visit.
Hi Benjamin, I just spoke to my service advisors about this, I apologize for the poor service you received, if you would like to bring your vehicle in just to have it wash and vacuum I'll be happy to have it done for you. Thank you very much for your feedback and look forward to serving you on your next service visit. Mike Uribe Service director firstname.lastname@example.org