Overview

Overall Rating 4.41/5Overall Rating 4.41/5Overall Rating 4.41/5Overall Rating 4.41/5rating 4.41

1089 Reviews

ReScore Reviews™ (23)

ReScore
Overall Rating 3.3913039/5Overall Rating 3.3913039/5Overall Rating 3.3913039/5rating 3.3913039rating 3.3913039
Original
Overall Rating 2.21739/5Overall Rating 2.21739/5rating 2.21739rating 2.21739rating 2.21739
87% Would Recommend
100% Business Response
Latest Review 1 day ago

Reviews


Anonymous avatar
Verified Customer
Corona, CA
2013 Hyundai Sonata Hyb
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Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
05/11/2018 Category: Service
N/A
Taking too long for waiting .
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MICHAEL J U. from Win Hyundai Carson responded on 05/14/2018

thank you for your feedback we apologize for the long wait please give us a call anytime during our business hour to schedule your next service vist




mike uribe
service director


LJ
Louie J.
Los Angeles, CA
2007 Hyundai Azera
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Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
05/07/2018 Category: Service
service advisors are always excellent, not satisified with service outcome
work on my auto has always been by authorized Hyundai win or cormier dealer. I had leakage repaired timing cover sealed in Feb., 90,000 mile service done in april. . Brought vehicle in for recall, timing cover leakage , and brakes needed repair not noticed on 90,000 service . Not satisfied with multi-point inspection
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MICHAEL J U. from Win Hyundai Carson responded on 05/07/2018

Mr. Johnson, Thank you for your feedback, I understand your frustration with our last inspection on your vehicle. I would be happy to talk to you and come to a resolution. You are welcome to contact me directly my email mikeu@winhyundaicarson.com


DW
Deandre W.
Los Angeles, CA
2011 Hyundai Sonata
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/20/2018 Category: Service
Not my best experience
The staff is courteous. My ordeal was probably not the typical case, so I'll start with that. I came to this dealership a few years back due to the "scammy" practices at the LAX service department. All in all, I've had my car serviced here at Win at least five times. In all of my interactions, everything had been great. I never felt like I was being persuaded to get this, when I came in for that. Well things were a little different this time around. I took my car in for what I thought was a general maintenance oil change. I pointed out that my car had felt like it wanted to stall when I turn the ignition. So they checked it out and didn't find anything wrong but they did notice an unusual amount of sludge build up in my oil. So they told me to take it home and return in a few days, that way they could see what was causing the issue.

To my surprise it was actually the engine which I had previously been aware of through the Hyundai engine recalls for my model year but I thought I was one of the lucky few who somehow avoided a faulty engine. Well it was recommended that I have my hoses and surpentine belt and a few other things replaced to ensure the new engine functions properly, no charge for labor just for the parts, $325. In hindsight, part of my maintenance that I had done previously checked for leaks, now I feel a little silly for just taking the recommendations at face value. I absolutely did not need my hoses replaced but I digress.

Well after waiting over a month for the engine to be replaced, it failed on me no more than two days after getting it back. When I somehow made it back to the dealership, they discovered that the engine was faulty, mind you this is a brand new engine, not refurbished. This started the whole ordeal over again. While I do appreciate that a courtesy car was provided after putting a hold on my credit card, I have been accustomed to being comped the same car class, which I was approved for but Enterprise didn't have any available. After asking, I was told that I could go to another location to swap out, piece of cake. Well none of that was the case. I went to my local Enterprise only to be turned away because they too, didn't have any full size cars available but they recommended that I go to the LAX location, even boasting how it's the largest Enterprise in the world. After arriving I was told by the clerk that only cars with mechanical issues could be swapped out because they were instructed by their district manager to have cars available only for "new" clients. Now by this point I only had the car for little over an hour traveling from one location to the next. I had a planned weekend trip with the family and the Elantra simply was not large enough. Trip cancelled. Not satisfied I called their corporate service number and was assured after giving my name and number that the district manager would give me a call. As you can figure that never happened. What's even sadder is that I'm writing this review well over a monthly now approaching two months, still no call.

Once I finally get my car back from the dealership, I'm pulled over by the CHP that night only to be informed that my tail lights were out. I told the officer that I literally just got my car back from the dealership earlier in the day. It sounded like a lie someone would try to use to get out of a ticket. Through the grace of God they let me go and I assured them that I'd be back at the dealership first thing the nextmorning. After making it back to the dealership the next morning, they discovered that the brake tail light harnesses had to be replaced because the bulbs had completely melted into the harness. It would cost another $450!!! Well as you can imagine I am completely surprised but also pissed because the car had been fine when I bought it in. It was the classic complaint that many people have about service departments, you come in for one thing and find ten more things that need attention. I had been there a few months back because my tail lights would stay on even when the car was turned off, so I can see what would've caused this issue but what I couldn't understand is how in the hell did they not see that issue when they replaced my brake light stopper, seems that there should be some type of quality check on the tail lights being that they are so connected to each other. My AC unit also wouldn't working properly because another clamp had to be ordered, which I suspect was broken when they replaced the engine so I'm waiting for that to be taken care of. It took all of the grace in me to be polite and professional while dealing with my service rep Miguel. I just couldn't shake the feeling that he would've been completely happy with charging me if I hadn't been persistent. Only because of me pressing the issue he was able to submit the work request for Hyundai to repair the issue at their cost. In the end, Hyundai did repair the $450 job on them.

Experience is everything with me. This was not a very pleasant experience, and also a costly one! This isn't a review to dissuade you from having your car serviced at Win, again the staff is nice and prior to this ordeal everything has been fine. This is just my experience and overall impression that this experience has left on me. I think there needs to be a better sense of empathy on the customers part because I was left with very little of that.
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MICHAEL J U. from Win Hyundai Carson responded on 04/23/2018

Mr. Wilson,Thank you very much for your review, I'll be sure to let my staff know about your experience with us and Enterprise. I'm glad Miguel was able to wave the $450.00 brake light repair for you and I apologize for the tech missing that repair during the inspection and for Enterprise not providing you with the vehicle you wanted. Mike UribeService Directormikeu@winhyundaicarson.com


DL
Domingo L.
Lake Forest, CA
2017 Hyundai Sonata
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Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
04/17/2018 Category: Service
Quality of dealer experience overall went down
Good service, wanted to upsale without a solid statement, bathrooms are incredibly dirty as well as dealer floors. Lady at delivery desk once the car was ready aparently doesn’t know how to say hello, good morning and thank you! Pretty poor customer service not polite at all
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MICHAEL J U. from Win Hyundai Carson responded on 04/17/2018

Mr. Lorusso, Thank you very much for your feedback, I apologize for the poor service you received from our service department on your last visit. Please let me know if there's anything I can do you for you, you can reach me by email mikeu@winhyundaicarson.com


EB
Edward B.
Garden Grove, CA
2018 Hyundai Elantra
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Overall Rating 1/5rating 1rating 1rating 1rating 1
04/17/2018 Category: Service
Service department killed this dealership for me.
Had a great car buying experience here with Richard Kim. After 2 service visits I will not be returning. Car still has issue after both times and was told it was fixed when it clearly wasn't. Email from service about my experience was returned undeliverable. Website has wrong hours listed for service dept.
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MICHAEL J U. from Win Hyundai Carson responded on 04/17/2018

Mr. Baccus, I would like to apologize for the poor service you received, 1 star is the lowest of the lowest and I sure not going to allow this to happen with Win Hyundai customers, I can assure you this will not happen again to you or to any other customer. Thank you for your feedback and feel free to contact me direct at any time, you have my cell phone number or at my email mikeu@wincarsonhyundai.comMike UribeService Director

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MICHAEL J U. from Win Hyundai Carson responded on 04/18/2018

the email address it's incorrect. Correct email is mikeu@winhyundaicarson.com


Anonymous avatar
Verified Customer
Inglewood, CA
2011 Hyundai Sonata
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Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
03/22/2018 Category: Service
Service writers need to be better informed
Service writers need to be better informed
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MICHAEL J U. from Win Hyundai Carson responded on 03/22/2018

I would like to apologize for the poor experience you received on your last service visit to Win Hyundai Carson.You are welcome to contact me direct so we can schedule you back in to complete the work to your complete satisfaction.Mike UribeService Managermikeu@winhyundaicarson.comext. # 8701


HS
Humberto S.
Long Beach, CA
2014 Hyundai Veloster
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/09/2018 Category: Service
Change machine coffee not like taste
Coffee should back old one taste cappuccino
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MICHAEL J U. from Win Hyundai Carson responded on 03/09/2018

THANK YOU FOR YOUR FEEDBACK  PLEASE GIVE US A CALL ANYTIME TO SCHEDULE YOUR NEXT SERVICE VIST


MIKE URIBE
SERVICE DIRECTOR


SL
Sinaipua L.
Carson, CA
2008 Hyundai Veracruz
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/08/2018 Category: Service
great service
great service very fast
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MICHAEL J U. from Win Hyundai Carson responded on 03/09/2018

THANK YOU FOR YOUR FEEDBACK , PLEASE DONT HESITATE TO GIVE US A CALL ANYTIME DURING OUR BUSINESS HOUR TO SCHEDULE YOUR NEXT SERVICE  :)



MIKE URIBE
SERVICE DIRECTOR


Anonymous avatar
Verified Customer
Long Beach, CA
2015 Hyundai Tucson
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Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
02/13/2018 Category: Service
Think twice to come back
No comment.
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RUDY D., Service Manager from Win Hyundai Carson responded on 02/14/2018

Thank you for comments I will strive to improve our process ! have a great week!

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RUDY D., Service Manager from Win Hyundai Carson responded on 02/14/2018

please rescore Francisico
a 5 this afects him directly


PL
Paul L.
Inglewood, CA
2017 Hyundai Tucson
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Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
02/06/2018 Category: Service
Lamotte
First time service not the best
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RUDY D., Service Manager from Win Hyundai Carson responded on 02/06/2018

sorry for the inconveneince have a nice day!


Anonymous avatar
Verified Customer
Lawndale, CA
2017 Hyundai Sonata Hyb
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Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
02/06/2018 Category: Service
Lacking communication
Nice people but none of them seem on the same page about which services they provide for free and which ones are supposed to cost money.
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RUDY D., Service Manager from Win Hyundai Carson responded on 02/06/2018

Thank ou for your input we will strive to remedy these issues have a great day!


Anonymous avatar
Verified Customer
Gardena, CA
2017 Hyundai Elantra
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/06/2018 Category: Service
Chadwick
Chadwick, I believe is the only reason I had a good experience. Not only was my car ready as he promised, it really blew my mind that he was in on his day off. He was professional and very courteous. He truly made this experience a good one.
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RUDY D., Service Manager from Win Hyundai Carson responded on 02/06/2018

Thank you for your wonderfull review I will pass it on to Chadwick have a great week!


Anonymous avatar
Verified Customer
San Pedro, CA
2017 Hyundai Elantra
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Overall Rating 1/5rating 1rating 1rating 1rating 1
01/31/2018 Category: Service
Na
Bad car wash
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RUDY D., Service Manager from Win Hyundai Carson responded on 01/31/2018

so sorry for the inconvenece have a great week 


RH
Ryan H.
Lake Forest, CA
2015 Hyundai Sonata
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Overall Rating 1/5rating 1rating 1rating 1rating 1
01/30/2018 Category: Service
Ryan
a
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RUDY D., Service Manager from Win Hyundai Carson responded on 01/30/2018

So sorry for the inconvenience 

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RUDY D., Service Manager from Win Hyundai Carson responded on 01/30/2018

please rescore Chad on his attempt to remedy your concern he is affected directly by this low score 


PP
Pamela P.
Hawthorne, CA
2010 Hyundai Elantra
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Overall Rating 1/5rating 1rating 1rating 1rating 1
01/27/2018 Category: Service
Customer service
Better offer
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RUDY D., Service Manager from Win Hyundai Carson responded on 01/27/2018

So sorry for the inconvenience we will work on giving our customers a more accurate time frame on repairing their vehicle have a great weekend


CB
Christan B.
Long Beach, CA
2016 Hyundai Sonata
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Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
01/25/2018 Category: Service
Room for improvement
The issue is the techs being sloopy.
These are customers who are already investing a lot. Be deligent enough to honor a customers car. It should leave better than it arrive. Respect and maintain interiors as if the car is going to be sold.
South Bay does an amazing job insuring that. So can you.
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RUDY D., Service Manager from Win Hyundai Carson responded on 01/25/2018

So sorry for the inconvenience please come back and see Barry and he will give you a complimantary service and a mini detail


DB
Derrick B.
Los Angeles, CA
2012 Hyundai Sonata
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/02/2018 Category: Service
The work is done well.
The team followed up and work hard to get the job done.

Overall Rating 1/5rating 1rating 1rating 1rating 1
01/02/2018 Category: Service
Very disappointed
I was told that I would receive a call after they checked on my warranty. It has been almost two weeks and have not received a call from anyone. I left two messages and no one has called me back. Very disappointed in the customer service and follow up.
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RUDY D., Service Manager from Win Hyundai Carson responded on 01/03/2018

So sorry for the inconveneince we are working hard on trying to arrange a inspection from Hyundai to inspect the unit please rescore Francisco he has been working hard on trying to get your vehicle repaired as quickly as possible

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RUDY D., Service Manager from Win Hyundai Carson responded on 01/19/2018

Thank you for your rescore have a awesome weekend and see you next time!


JW
Juana W.
Gardena, CA
2017 Hyundai Santa Fe
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Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
12/29/2017 Category: Service
Needs better total quality experience
They need to provide better customer service experience. Didn't seem like they are on top of their game.
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RUDY D., Service Manager from Win Hyundai Carson responded on 01/01/2018

Thank you for your visit and input we will make sure we work on these items Happy New Year!

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RUDY D., Service Manager from Win Hyundai Carson responded on 01/01/2018

Oh and please Rescore Barry a 5 for effort please this review directly affects him thanks again!


Anonymous avatar
Verified Customer
Long Beach, CA
2016 Hyundai Accent
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Overall Rating 1/5rating 1rating 1rating 1rating 1
12/01/2017 Category: Service
Terrible Service
Takes a whole day to change a tire and the staff is unfriendly.
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RUDY D., Service Manager from Win Hyundai Carson responded on 12/01/2017

Sorry for the inconvenience we strive to help our customers as best we can we hope to see you again!


Anonymous avatar
Verified Customer
Torrance, CA
2012 Hyundai Genesis
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Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
11/27/2017 Category: Service
UMMM
I felt I was overcharged for what I needed done and then had to wait hours for completion when others I was before did not wait very long and beat me out of the dealership waiting area.
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RUDY D., Service Manager from Win Hyundai Carson responded on 11/27/2017

So sorry for the inconvenience I will look into the matter and contact you asap