Overview

Overall Rating 4.43/5Overall Rating 4.43/5Overall Rating 4.43/5Overall Rating 4.43/5rating 4.43

1237 Reviews

ReScore Reviews™ (27)

ReScore
Overall Rating 3.5925922/5Overall Rating 3.5925922/5Overall Rating 3.5925922/5rating 3.5925922rating 3.5925922
Original
Overall Rating 2.22222/5Overall Rating 2.22222/5rating 2.22222rating 2.22222rating 2.22222
88% Would Recommend
100% Business Response
Latest Review about 14 hours ago

Reviews


Verified Customer
Norwalk, CA
2018 Hyundai Tucson
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
10/10/2018 Category: Service
Free oil change voucher
Drove to WINN Hyundai Carson for free oil change I was offered at time of purchase for filling out survey and giving a good review. When it was time for my free oil change I was told they couldn’t do it for free because I didn’t have a voucher (first time I heard of a voucher) I was told they don’t give free oil change vouchers anymore and I had to pay. Had I known I could have gone to a place closer to home. Make sure if they offer something to get it in writing.
MICHAEL J U. from Win Hyundai Carson responded on 10/10/2018

Thank you for taking the time to complete the survey, I want to apologize for the miscommunication between the sales department and the service department, please contact me direct and I'll be happy to resolve this for you.Mike Uribe Service director mikeu@winhyundaicarson.com


KH
Kayla H.
Long Beach, CA
2013 Hyundai Elantra
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
10/06/2018 Category: Service
Go to Garden Gove instead
Garden Grove has much better customer support & drop-off / pick-up services. Carson has overcharged me, dinged my car door, "fixed my tail light" by moving one working bulb to the non-working bulb location, and didn't go over the results of anything I reported. Their customer service is: how fast can we get this customer to leave.

I'll never return to WIn Hyundai Carson and I will surely never purchase Hyundai again.
MICHAEL J U. from Win Hyundai Carson responded on 10/08/2018

Hi Kayla, I'm sorry you had a poor experience with our service department, I see you mention we overcharged you, after reviewing the invoice I noticed we didn't charge you at all and about the light bulb we installed the bulb you provided us with and didn't charge you for the installation either. We performed a $500.00 major service at no charge to you and provided you with a rental vehicle at no charge. If you like me to I'll be happy to go over the paperwork with you and answer any questions. Mike Uribe Service manager mikeu@winhyundaicarson.com


Verified Customer
Lynwood, CA
2018 Hyundai Sonata
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
10/04/2018 Category: Service
Unhappy
Service manager is unprofessional and rude
MICHAEL J U. from Win Hyundai Carson responded on 10/05/2018

Thank you for the feedback, I will fix this Monday and will resend you the survey. Mike Uribe Service manager


AS
Arzalia S.
Los Angeles, CA
2013 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/26/2018 Category: Service
Great!
Mike was able to fix the problem with my car quickly.

Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
09/26/2018 Category: Service
Sometimes good sometimes bad.
The customer service is excellent but sometimes you'll leave with more problems with your car than before you come in.
MICHAEL J U. from Win Hyundai Carson responded on 09/27/2018

Arzalia, Thank you for taking the time to complete the survey, I would like to talk to you about your concern, I left you a voicemail with my number or you can email me mikeu@winhyundaicarson.comMike Uribe Service manager


Verified Customer
Los Angeles, CA
2018 Hyundai Santa Fe S
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/18/2018 Category: Service
Professional
Needs to be professionsl at all times
MICHAEL J U. from Win Hyundai Carson responded on 09/19/2018

Hello, Thank you so much for taking the time to complete the survey and letting us know about your experience, our goal is to give every customer a 5 star experience, please let us know next time what we can do for you to achieve our goal. Thank you, Mike Uribe Service director mikeu@winhyundaicarson.com


Verified Customer
San Pedro, CA
2013 Hyundai Elantra
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
08/27/2018 Category: Service
Nice People - Ridiculous price
The regular transmission flush was a lot more cost than expected, but another service provider would not touch it due to location, etc. Stated Hyundai is making it so the dealer has to provide service - of course, because it's a lot costlier!!!
I needed a sensor on the transmission to make the engine light go away on my dash - they wanted almost $900 in just labor cost, plus the part which was over $200. WOW!! JUST WOW!!!! No thanks - I'll be checking elsewhere. And if it is that much, I'll be trading my car in for another brand. Guess I should have stuck with a Honda.
MICHAEL J U. from Win Hyundai Carson responded on 08/28/2018

Hello, thank you for taking the time to fill out the survey, I would like to talk to you about this concern you have, My name is Mike Uribe, I'm the service manager and can be reached by email or phone, mikeu@winhyundaicarson.com310-971-2114 ext 8701


Verified Customer
Rancho Palos Verdes, CA
2018 Hyundai Elantra
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
08/02/2018 Category: Service
Lazy employes - Priority is to do as little as possible while being as vague as possible at all questions
very disappointed with all the interactions I had here, apparently trying to understand what your warranty actually covers makes you some jerk whos up to no good!
MICHAEL J U. from Win Hyundai Carson responded on 08/02/2018

Thank you for your feedback, I called the customer around 9 am but he refused to let me help him, he told me it was too early in the morning, I offered to call at a later time, his answer was "Am I going to be harassed for giving you a bad survey?" I just wanted to help him and answer any questions he had about his warranty or any other concern. You are welcome to call me any time and I'll be happy to assist you with any question you may have.
Mike Uribe
Service director
310-971-2114 ext 8701


FM
Francisco M.
Los Angeles, CA
2016 Hyundai Sonata Hyb
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/30/2018 Category: Service
Excellent working with the service department. Disappointed with the sales department.
Barry Albino of the Service department was excellent. Barry is very knowledgeable on the Hyundai. He understood about my concerns on the Maintenance Record Book being empty. He looked up the history found that the 7,000 mile service was the only one done. Because I was at the 33,500 mile service he recommended I do a major inspection to bring things up to date. He answered all of my questions and took good car of me.
I was very disappointing with the car sales person Christian Americano. When I found the Maintenance Log empty, I mentioned my concern and he stated, "a lot of people don't keep good records". I told him I did and thought it would effect the sales value. He told me that the car was being maintained there and he would get a copy of the records. I asked at least three times I wanted a copy so that I could update the Maintenance Log and I never got one. Once I saw it during the service i was shocked that only the 7,000 mile service was done and that it had a lot of repairs don. If I knew about the maintenance and repairs before hand, I would have bartered for a lower price. It cost me $461.64 to bring the car up to date. Maybe that is why i never got a copy of the past records.
MICHAEL J U. from Win Hyundai Carson responded on 07/31/2018

Francisco,
Thank you for the great service review! I'll be showing this to the sales manager. If there's anything we can do to help you please let us know.
Mike Uribe
Service director
mikeu@winhyundaicarson.com


RB
Robert B.
Carson, CA
2016 Hyundai Sonata
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/30/2018 Category: Service
A pleasant surprise = to be contacted by management after reading my previous negative review
I spent some time thinking about and writing my comments about my recent experience with WIN Hyundai service. I knew it was negative, but I felt it important for management to know what had happened. Customer service is a challenging thing to teach young employees, or any employees these days, for that matter. So, I was surprised (pleasantly) when the service manager, Mr. Michael J U., both left me an e-mail message and called me to discuss my negative experience. He offered for me to come in and try to see a better experience with the service dept.; but that would not be possible as I do not need another oil change, nor any other work at this moment. So, instead, he offered me to come back in a few months for a free oil change and also to see if I would experience an improvement. He not only offered to over the cost of the oil change - but he assured me that I would see a different side of the WIN Hyundai customer service experience. I am pleased - not because of the free oil change, but rather that he took the time to show he cared about his dept. and more importantly, about his customers. I am going to give them the chance to show me.

Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
07/30/2018 Category: Service
Poor servicing experience
The individuals with whom I spoke were friendly and caring, but the time it took to change the oil and wash the car was ridiculous. I could have gone to a Jiffy Lube and a full car wash in less time. BUT ....................................but, when I saw greasy hand marks on the inside of the car, and inner door handle .............I almost lost my cool. Even then, the service tech person did not show any interest in getting off his behind to take a look at the marks left by the service worker................I was really disappointed. I went there with high hopes for a good experience since they are closer to home than other dealerships. Going to a dealership should be a special experience - - - the reason why you pay more for what you get, otherwise find a low cost oil change place and a hungry for business, trained mechanic somewhere and take your car to a car wash ..............................you might as well if you are not going to have a special experience with the dealership.
MICHAEL J U. from Win Hyundai Carson responded on 07/30/2018

Hi Robert,Thank you for your feedback.I would be happy to speak with you and get this resolved, you can reach me by phone or email 310-971-2114 ext 8701 or email me mikeu@winhyundaicarson.com

MICHAEL J U. from Win Hyundai Carson responded on 07/31/2018

Robert,
Thank you for taking the time to talk to me and we appreciate you giving us a second chance to serve you.
Mike Uribe


Verified Customer
El Segundo, CA
2016 Hyundai Sonata Plu
Verified
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
07/16/2018 Category: Service
Dissatisfied
Fix the car next time
MICHAEL J U. from Win Hyundai Carson responded on 07/18/2018

Hello, as per our phone conversation, as soon as the part arrives I'll be giving you a call and getting this taken care of.
Thank you,
Mike Uribe
Service Director
mikeu@winhyundaicarson.com


JR
James R.
Paramount, CA
2018 Hyundai Ioniq Hybr
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
07/08/2018 Category: Service
Look else where until improvements happen
I took my brand new 2018 ioniq for an oil change. 2 1/2 hours later i get my car. Offered a wash and wash. Poor car wash. No vacuum. Now my car get 10mph less. I got to find a place to fix it. Any ideas?
MICHAEL J U. from Win Hyundai Carson responded on 07/09/2018

Hi James,
I appologize for the poor service you received on your last visit, 
I'll be happy to look at your vehicle for the issue you are having with your mpg.
Mike Uribe Service director
mikeu@winhyundaicarson.com


Verified Customer
Torrance, CA
2017 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/02/2018 Category: Service
Win Hyundai Carson/ Service Center
All of the Service Dept. reps at Win Hyundai Carson, CA are very knowledgeable about
product and their Customer Service acumen is excellent!!!

The Service Dept. is only thing that keeps me going back to Win Hyundai!!!
MICHAEL J U. from Win Hyundai Carson responded on 07/03/2018

Thank you very much for your great feedback and rating! Look forward to your next visit.


BC
Benjamin C.
Lawndale, CA
2017 Hyundai Sonata Hyb
Verified
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
06/29/2018 Category: Service
Scheduling does nothing
Scheduled a oil change and checkup, and was told the person I scheduled with wasn’t at work and that I had to wait for 20-30 cars ahead of me... what’s the point of scheduling an appt? Had to wait 2 hours
MICHAEL J U. from Win Hyundai Carson responded on 06/29/2018

Hi Benjamin, I just spoke to my service advisors about this, I apologize for the poor service you received, if you would like to bring your vehicle in just to have it wash and vacuum I'll be happy to have it done for you. Thank you very much for your feedback and look forward to serving you on your next service visit. Mike Uribe Service director mikeu@winhyundaicarson.com


FR
Francisco R.
San Pedro, CA
2016 Hyundai Sonata
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
06/11/2018 Category: Service
OWNER
MANY PROBLEMS SINCE DAY ONE. WE TOOK TO WINN CARSON FOR A PROBLEM WITH CAR THEY SAID WE CANT HELP YOU TAKE IT TO WINN EL MONTE WERE YOU GOT IT. SALES MEN IN ELMONTE TOLD ME WINN IS OWNED BY SAME PEOPLE AND I COULD TAKE TO WINN CARSON I HAD TO CALL MY SALES MAN AND WINN CARSON TOLD HIM THE SAME. HE HAD TO CALL OWNER SO I COULD GET MY NEW CAR REPAIRED. TERRIBLE
MICHAEL J U. from Win Hyundai Carson responded on 06/12/2018

Mr. Rodriguez, I apologize for the poor service experience you had, I would like to talk to you about it, I'll be calling you on 6/13 in the am to address your concern.Mike Uribe


SS
Susan S.
Long Beach, CA
2014 Hyundai Elantra Gt
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
06/05/2018 Category: Service
Please read carefully
see past comments
MICHAEL J U. from Win Hyundai Carson responded on 06/05/2018

Hi Ms. Saint, my name is Mike Uribe, I would like to talk to you about your last service visit as well as this rating, please contact me at 310-971-2114 ext 8701 or my email mikeu@winhyundaicarson.comI also left you a voicemail. Mike UribeService managerWin Hyundai Carson


Verified Customer
Corona, CA
2013 Hyundai Sonata Hyb
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
05/11/2018 Category: Service
N/A
Taking too long for waiting .
MICHAEL J U. from Win Hyundai Carson responded on 05/14/2018

thank you for your feedback we apologize for the long wait please give us a call anytime during our business hour to schedule your next service vist




mike uribe
service director


LJ
Louie J.
Los Angeles, CA
2007 Hyundai Azera
Verified
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
05/07/2018 Category: Service
service advisors are always excellent, not satisified with service outcome
work on my auto has always been by authorized Hyundai win or cormier dealer. I had leakage repaired timing cover sealed in Feb., 90,000 mile service done in april. . Brought vehicle in for recall, timing cover leakage , and brakes needed repair not noticed on 90,000 service . Not satisfied with multi-point inspection
MICHAEL J U. from Win Hyundai Carson responded on 05/07/2018

Mr. Johnson, Thank you for your feedback, I understand your frustration with our last inspection on your vehicle. I would be happy to talk to you and come to a resolution. You are welcome to contact me directly my email mikeu@winhyundaicarson.com


DW
Deandre W.
Los Angeles, CA
2011 Hyundai Sonata
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/20/2018 Category: Service
Not my best experience
The staff is courteous. My ordeal was probably not the typical case, so I'll start with that. I came to this dealership a few years back due to the "scammy" practices at the LAX service department. All in all, I've had my car serviced here at Win at least five times. In all of my interactions, everything had been great. I never felt like I was being persuaded to get this, when I came in for that. Well things were a little different this time around. I took my car in for what I thought was a general maintenance oil change. I pointed out that my car had felt like it wanted to stall when I turn the ignition. So they checked it out and didn't find anything wrong but they did notice an unusual amount of sludge build up in my oil. So they told me to take it home and return in a few days, that way they could see what was causing the issue.

To my surprise it was actually the engine which I had previously been aware of through the Hyundai engine recalls for my model year but I thought I was one of the lucky few who somehow avoided a faulty engine. Well it was recommended that I have my hoses and surpentine belt and a few other things replaced to ensure the new engine functions properly, no charge for labor just for the parts, $325. In hindsight, part of my maintenance that I had done previously checked for leaks, now I feel a little silly for just taking the recommendations at face value. I absolutely did not need my hoses replaced but I digress.

Well after waiting over a month for the engine to be replaced, it failed on me no more than two days after getting it back. When I somehow made it back to the dealership, they discovered that the engine was faulty, mind you this is a brand new engine, not refurbished. This started the whole ordeal over again. While I do appreciate that a courtesy car was provided after putting a hold on my credit card, I have been accustomed to being comped the same car class, which I was approved for but Enterprise didn't have any available. After asking, I was told that I could go to another location to swap out, piece of cake. Well none of that was the case. I went to my local Enterprise only to be turned away because they too, didn't have any full size cars available but they recommended that I go to the LAX location, even boasting how it's the largest Enterprise in the world. After arriving I was told by the clerk that only cars with mechanical issues could be swapped out because they were instructed by their district manager to have cars available only for "new" clients. Now by this point I only had the car for little over an hour traveling from one location to the next. I had a planned weekend trip with the family and the Elantra simply was not large enough. Trip cancelled. Not satisfied I called their corporate service number and was assured after giving my name and number that the district manager would give me a call. As you can figure that never happened. What's even sadder is that I'm writing this review well over a monthly now approaching two months, still no call.

Once I finally get my car back from the dealership, I'm pulled over by the CHP that night only to be informed that my tail lights were out. I told the officer that I literally just got my car back from the dealership earlier in the day. It sounded like a lie someone would try to use to get out of a ticket. Through the grace of God they let me go and I assured them that I'd be back at the dealership first thing the nextmorning. After making it back to the dealership the next morning, they discovered that the brake tail light harnesses had to be replaced because the bulbs had completely melted into the harness. It would cost another $450!!! Well as you can imagine I am completely surprised but also pissed because the car had been fine when I bought it in. It was the classic complaint that many people have about service departments, you come in for one thing and find ten more things that need attention. I had been there a few months back because my tail lights would stay on even when the car was turned off, so I can see what would've caused this issue but what I couldn't understand is how in the hell did they not see that issue when they replaced my brake light stopper, seems that there should be some type of quality check on the tail lights being that they are so connected to each other. My AC unit also wouldn't working properly because another clamp had to be ordered, which I suspect was broken when they replaced the engine so I'm waiting for that to be taken care of. It took all of the grace in me to be polite and professional while dealing with my service rep Miguel. I just couldn't shake the feeling that he would've been completely happy with charging me if I hadn't been persistent. Only because of me pressing the issue he was able to submit the work request for Hyundai to repair the issue at their cost. In the end, Hyundai did repair the $450 job on them.

Experience is everything with me. This was not a very pleasant experience, and also a costly one! This isn't a review to dissuade you from having your car serviced at Win, again the staff is nice and prior to this ordeal everything has been fine. This is just my experience and overall impression that this experience has left on me. I think there needs to be a better sense of empathy on the customers part because I was left with very little of that.
MICHAEL J U. from Win Hyundai Carson responded on 04/23/2018

Mr. Wilson,Thank you very much for your review, I'll be sure to let my staff know about your experience with us and Enterprise. I'm glad Miguel was able to wave the $450.00 brake light repair for you and I apologize for the tech missing that repair during the inspection and for Enterprise not providing you with the vehicle you wanted. Mike UribeService Directormikeu@winhyundaicarson.com


DL
Domingo L.
Lake Forest, CA
2017 Hyundai Sonata
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
04/17/2018 Category: Service
Quality of dealer experience overall went down
Good service, wanted to upsale without a solid statement, bathrooms are incredibly dirty as well as dealer floors. Lady at delivery desk once the car was ready aparently doesn’t know how to say hello, good morning and thank you! Pretty poor customer service not polite at all
MICHAEL J U. from Win Hyundai Carson responded on 04/17/2018

Mr. Lorusso, Thank you very much for your feedback, I apologize for the poor service you received from our service department on your last visit. Please let me know if there's anything I can do you for you, you can reach me by email mikeu@winhyundaicarson.com


EB
Edward B.
Garden Grove, CA
2018 Hyundai Elantra
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
04/17/2018 Category: Service
Service department killed this dealership for me.
Had a great car buying experience here with Richard Kim. After 2 service visits I will not be returning. Car still has issue after both times and was told it was fixed when it clearly wasn't. Email from service about my experience was returned undeliverable. Website has wrong hours listed for service dept.
MICHAEL J U. from Win Hyundai Carson responded on 04/17/2018

Mr. Baccus, I would like to apologize for the poor service you received, 1 star is the lowest of the lowest and I sure not going to allow this to happen with Win Hyundai customers, I can assure you this will not happen again to you or to any other customer. Thank you for your feedback and feel free to contact me direct at any time, you have my cell phone number or at my email mikeu@wincarsonhyundai.comMike UribeService Director

MICHAEL J U. from Win Hyundai Carson responded on 04/18/2018

the email address it's incorrect. Correct email is mikeu@winhyundaicarson.com