Overview

Overall Rating 4.46/5Overall Rating 4.46/5Overall Rating 4.46/5Overall Rating 4.46/5rating 4.46

1552 Reviews

ReScore Reviews™ (39)

ReScore
Overall Rating 3.9230805/5Overall Rating 3.9230805/5Overall Rating 3.9230805/5rating 3.9230805rating 3.9230805
Original
Overall Rating 2.1538456/5Overall Rating 2.1538456/5rating 2.1538456rating 2.1538456rating 2.1538456
88% Would Recommend
100% Business Response
Latest Review about 14 hours ago

Reviews


AB
Alvin B.
Carson, CA
2013 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/28/2019 Category: Service
Close to home.
Good coffe!
Sarkis A., Service Director from Win Hyundai Carson responded on 08/31/2019

We always appreciate positive feedback from our customers.
Please let us know how we can improve. Our goal is to give 5 star service.

Sam Ashteokenyan
Service Director
(310)971-2114 ext. 8701
sashteokenyan@winhyundaicarson.com

Verified Customer
San Pedro, CA
2018 Hyundai Tucson
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/14/2019 Category: Service
Solid service
The young lady that helped me was courteous and pleasant throughout my visit. She made me feel comfortable and explained everything thoroughly.

Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
08/14/2019 Category: Service
Poor check-in process
This place needs to revamp their check-in process. I waited 20 minutes to be acknowledged even though I had an appointment scheduled. On top of that, someone that came after me was helped before me. When i asked the employee why was the customer being helped before me and they just arrived, he said because the customer had an appointment. I told him I had an appointment as well and had he came to acknowledge me he would have known that. Another customer service rep came to help me at that point.
Sarkis A., Service Director from Win Hyundai Carson responded on 08/14/2019

Thank you for taking the time to fill out our survey.
My name is Sam. I am the Service Manager. Please allow me to investigate your visit and get back to you as soon as possible.
Your feedback is very important for us. It helps us improve in the future.

Sam Ashteokenyan
Service Director
(310)971-2114 ext. 8701
sashteokenyan@winhyundaicarson.com

RP
Rudolph P.
South Gate, CA
2014 Hyundai Tucson
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
08/13/2019 Category: Service
My experience was very difficult
Very upset and dissapointing
Sarkis A., Service Director from Win Hyundai Carson responded on 08/13/2019

Thank you for taking the time to fill out our survey. My name is Sam, I am the Service Manager. Please allow me to review your visit with my staff and get back to you soon as possible.

Sam Ashteokenyan
Service Director
(310)971-2114 ext. 8701
sashteokenyan@winhyundaicarson.com

CG
Christian G.
Compton, CA
2017 Hyundai Elantra
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/30/2019 Category: Service
Poor mechanic initiative
Mechanics will not take Initiative to benefit customers.
Sarkis A., Service Director from Win Hyundai Carson responded on 08/02/2019

Thank you for taking the time to fill out our survey. Your feedback will help us improve in the future.

Sam Ashteokenyan
Service Director
(310)971-2114 ext. 8701
sashteokenyan@winhyundaicarson.com

DS
Danny S.
Long Beach, CA
2018 Hyundai Elantra
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
07/30/2019 Category: Service
Car was left in the check in area and forgotten about
Most of the time I have decent service from this dealer. However this time I had an appt at 7:30AM and arrived at 7:15AM. I just so happened to go outside looking at cars at 9:00AM and noticed my car still sitting in the check in location where I left it at. I went inside to inquire what the status was on my car and was advised it was in service and waiting to go into the 27 point inspection. So I then asked about a rough guess on the time it would be done and was told about 30 minutes. So I said well that seems odd as my car is still sitting in the check in area where I left it 2 hours ago, so how can that be. Needless to say my car was moved to the back for service within 5 minutes. However it wasn't completed which was just a oil change and tire rotation until 11:30AM, 4 hours after I had my APPT.
Sarkis A., Service Director from Win Hyundai Carson responded on 07/30/2019

Thank you for taking the time to fill out our survey.
My name is Sam. I am the Service Manager. Please accept my apology and allow me to investigate your visit, to find out why we failed to expedite the service on your vehicle. Please note, your feedback is very important. It will help us improve in the future.

Sam Ashteokenyan
Service Director
(310)971-2114 ext. 8701
sashteokenyan@winhyundaicarson.com

MC
Michael C.
Rancho Palos Verdes, CA
2017 Hyundai Sonata Hybrid
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
07/18/2019 Category: Service
NVH
Not Very Happy...
Sarkis A., Service Director from Win Hyundai Carson responded on 07/19/2019

Thank you for taking the time to fill out our survey.
Your feedback is very important. It helps us make necessary changes to improve customer service in the future. 

Sam Ashteokenyan
Service Director
(310)971-2114 ext. 8701
sashteokenyan@winhyundaicarson.com

Verified Customer
San Pedro, CA
2018 Hyundai Ioniq Hybrid
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/11/2019 Category: Service
Great Visit as Always
Came in because my check engine light was on and they took care of it.
Sarkis A., Service Director from Win Hyundai Carson responded on 07/13/2019

Thank you for the 5 stars

Sam Ashteokenyan
Service Director
(310)971-2114 ext. 8701
sashteokenyan@winhyundaicarson.com

VR
Veronica R.
Hawthorne, CA
2016 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/08/2019 Category: Service
Outstanding Management!
After expressing my dismay with both the Hyundai brand and it’s dealership, Win Hyundai, I promptly received a phone call and email from its Service Director ,Sam Ashteokenyan. Sam said that he was regretful of my unpleasant experience with both the dealership and the brand, but ensured me that he would investigate the matter and put forth his best effort to resolve my grievances. He said he would call me back in a few days, and true to his word, I heard from him on the third day.

Much to my surprise, Sam reached out to Hyundai and its dealership’s upper management to bring about a happy-medium. Hyundai stood behind its product by providing the part at no cost to me, and Sam persisted to bring about this resolve.

While there was some out of the pocket expense to us for labor, I was very pleased with the end result given that the vehicle was slightly out of warranty.

Sam and Hyundai has restored my faith in the Hyundai brand and it dealership, Win Hyundai.

Overall Rating 1/5rating 1rating 1rating 1rating 1
07/08/2019 Category: Service
THEY SOLD US A LEMON
Bought a 2016 Hyundai Elantra from this dealer last
Year and only put under 10,000 miles on it to date. Now the transmission needs to be replaced. They charged us $145 to diagnose the problem and said it would cost $2100 for a refurbished transmission. I’m not sure if this problem stems from the brand Hyundai, the dealership, Win, or both. Very disappointed nonetheless. My son car broke down on him Sunday evening and I had to have towed to the house. Heartbroken- this was a graduation gift to him...
Sarkis A., Service Director from Win Hyundai Carson responded on 07/08/2019

Hello Veronica,
Thank you for taking the time to fill out our survey.
My name is Sam. I am the Service Manager of Win Hyundai. Please give me the opportunity to investigate your visit to our service department. I will call you soon after my investigation of your concern/visit is concluded. Thank you in advance for your patience.   

Sam Ashteokenyan
Service Director
(310)971-2114 ext. 8701
sashteokenyan@winhyundaicarson.com

Verified Customer
Hawthorne, CA
2019 Hyundai Kona
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
06/25/2019 Category: Service
ok
Took a little longer that expected but ok service
Sarkis A., Service Director from Win Hyundai Carson responded on 06/25/2019

Thank you for taking the time to fill out our survey.
Your feedback is very valuable to our dealership

Sam Ashteokenyan
Service Director
(310)971-2114 ext. 8701
sashteokenyan@winhyundaicarson.com

DS
Danial S.
Harbor City, CA
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/20/2019 Category: Service
Talked to Sam
Talked to Sam and he helped me much more than I expected. Thank you so much Sam

Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
06/20/2019 Category: Service
Changing spare tire
I had a full spare tire in the car. But it was replaced with a donut without notifying me. This is not acceptable at all.
Sarkis A., Service Director from Win Hyundai Carson responded on 06/20/2019

Thank you for taking the time to fill out our survey.
Your feedback is very important to us and our dealership.
My name is Sam, I am the Service Director. I would like to call you and discuss the spare tire concern. 

Sam Ashteokenyan
Service Director
(310)971-2114 ext. 8701
sashteokenyan@winhyundaicarson.com

Verified Customer
Lynwood, CA
2018 Hyundai Sonata
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
06/09/2019 Category: Service
Not happy
I don’t want to look to redundant but the technicians should be more efficient and courteous
Sarkis A., Service Director from Win Hyundai Carson responded on 06/10/2019

Thank you for taking the time to fill out our survey. Your feedback is important to us. With your suggestions we can better serve our customers in the future.

Sam Ashteokenyan
Service Director
(310)971-2114 ext. 8701
sashteokenyan@winhyundaicarson.com

VF
Vincent F.
Los Angeles, CA
2016 Hyundai Elantra Gt
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/04/2019 Category: Service
Great follow up customer service...
My car was inspected by the mechanics and I was provided detailed information on the functionality of the engine in relation to errors in oil balances etc. Upon leaving the dealership, my car runs fantastic. No more sluggish performance at no charge. Really appreciate the effort to get my driving experience back to the optimum level expected of my Elantra.

Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
06/04/2019 Category: Service
Performance let down car lack power after oil change
Not sure what happened, but my 2016 Elantra now lacks low to mid range acceleration after getting an oil change and engine flush. Possibly an issue with fluids becoming mixed up perhaps over fill of oil, no idea but car is not running the same since the service.
Sarkis A., Service Director from Win Hyundai Carson responded on 06/05/2019

Hello Vincent, my name is Sam Ash. I am the Service Director here at Win Hyundai. I am sorry that you are having issues with the Elantra. I want you to know that we are here for you. Rather than guessing what could be the problem, I want to arrange an appointment with to you to bring the Elantra in and have our Shop Foreman test drive with you and perform a diagnostic scan at no charge. As I stated, we are here for you. Please accept my invitation to help resolve this concern for you.

Sam Ashteokenyan
Service Director
(310)971-2114 ext. 8701
sashteokenyan@winhyundaicarson.com

Verified Customer
Torrance, CA
2019 Hyundai Veloster
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
05/28/2019 Category: Service
Poor service
Overall poor service. The only reason why I return here is because they specialize in Hyundai’s. If they didn’t then I would easily outsource somewhere else due to lack of professionalism and service.
Sarkis A., Service Director from Win Hyundai Carson responded on 05/28/2019

Thank you for taking the time to fill out our survey.
You feed back will helps us improve our customer service. 

Sam Ashteokenyan
Service Director
(310)971-2114 ext. 8701
sashteokenyan@winhyundaicarson.com

GT
Gennady T.
Torrance, CA
2018 Hyundai Elantra
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
05/21/2019 Category: Service
Horrible Experience
Here is the summary of my complain that I outlined prior to this section:
- First service is not free when it is advertised by salesperson as such.
- Had to pay $400 disposition fee when salesperson ensures that there will be none.
Sarkis A., Service Director from Win Hyundai Carson responded on 05/23/2019

Hello Gennady, 
Thank you for taking the time to fill out our survey. My name is Sam,  I am the Service Department manager. I would like to speak with you via telephone and see if I can be of assistance in changing the negative experiance you had during your recent service visit. Please accept my call. Thank you.  

Sam Ashteokenyan
Service Director
(310)971-2114 ext. 8701
sashteokenyan@winhyundaicarson.com
Sarkis A., Service Director from Win Hyundai Carson responded on 05/23/2019

Hi Gennady, I called and left you a voice mail. I appreciate if you can call me at your earliest convenience. My contact information is bellow. Thank you

Sam Ashteokenyan
Service Director
(310)971-2114 ext. 8701
sashteokenyan@winhyundaicarson.com

MJ
Montae J.
Gardena, CA
2011 Hyundai Sonata
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
05/10/2019 Category: Service
Airbag light still on
3 recalls my airbag light is still on took the whole day and no courtesy ride home
Sarkis A., Service Director from Win Hyundai Carson responded on 05/15/2019

Thank you for taking the time to inform us regarding your recent service visit. Please allow me to review your file and contact you as soon as possible to further address your concerns.    

Sam Ashteokenyan
Service Director
(310)971-2114 ext. 8701
sashteokenyan@winhyundaicarson.com

CB
Claudia B.
Lynwood, CA
2018 Hyundai Sonata
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
04/26/2019 Category: Service
Complain
Improve your maintenance team
Sarkis A., Service Director from Win Hyundai Carson responded on 04/30/2019

Thank you for taking the time to fill out our survey. With your permission I would like to go over your entire service history with you and address all your concern. I also want to re-inspect the vehicle with our Shop Foreman. I hope you will give me the opportunity to provide you a better service.  

Thank you,

Sam Ashteokenyan
Service Director
(310)971-2114 ext. 8701
sashteokenyan@winhyundaicarson.com

TC
Terence C.
San Pedro, CA
2015 Hyundai Santa Fe
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
04/22/2019 Category: Service
Service department needs to be better.
We had no problem with customer service when we walked in looking for a car to purchase. Customer service in the Service/Repair Department needs to be improved.
Sarkis A., Service Director from Win Hyundai Carson responded on 04/22/2019

Hi Terence, thank you for taking the time to fill out our survey. I apologize for less than exemplary service you received during your recent service visit. I appreciate you bringing this to my attention. I would like to speak with you for further clarification.  
 

Sincerely,

Sam Ashteokenyan
Service Director
(310)971-2114 ext. 8701
sashteokenyan@winhyundaicarson.com

DH
Daryan H.
Compton, CA
2011 Hyundai Sonata
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
04/01/2019 Category: Service
Poor communication
I have brought my car in 3x during the month and the service is poor. The repairs take extremely long and the reps do a poor job of communicating status of repairs. I had to chase and call for almost 2 weeks before my Case was closed
Sarkis A., Service Director from Win Hyundai Carson responded on 04/01/2019

Thank you for the feedback. We understand your time is valuable and we must do a better job communicating to our customers. This is not an excuse, however it needs to be said- your service advisor who was helping you during your service visit was ill and missed several days of work. This caused poor communication on our behalf. For this I apologize. I am sorry. We appreciate your business and hope that you will continue to service vehicle with us. I assure you that we will do a better job in the future.   


Thank you,  

Sam Ashteokenyan
Service Director
(310)971-2114 ext. 8701
sashteokenyan@winhyundaicarson.com

DA
David A.
Carson, CA
2018 Hyundai Santa Fe
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
03/17/2019 Category: Service
Poor service
Takes forever
Sarkis A., Service Director from Win Hyundai Carson responded on 03/18/2019

Hello David,

Thank you for taking the time to fill out our survey. We understand your time is valuable. We appreciate your feedback. Your right we were severely understaffed that day and that got the best of us. We hope you will give us another chance. Help us improve in the future.

Sam Ashteokenyan
Service Director
(310)971-2114 ext. 8701
sashteokenyan@winhyundaicarson.com


RG
Ron G.
Carson, CA
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
03/15/2019
Repost
Thank you Sam for the phone call its good to know that someone is actually reading the reviews and activley calling customers to try and rectify any negative situations I appreciate you taking the time to reach out.

Overall Rating 1/5rating 1rating 1rating 1rating 1
03/15/2019
Not happy
Don’t want to write a long drawn out story about how terrible they are even though I could but long story short service department SUCKS! Big time more attention needs to be paid to management and treatment of customers I feel there needs to be more focus on training about the importance of the customer. People do not like to be lied to if you say your going to do something do it and try to at least pretend that you care.
Sarkis A., Service Director from Win Hyundai Carson responded on 03/18/2019

Hello Ron,

My name is Sam. I am the new Service Director here at Win Hyundai. I appreciate you taking the time to speak with me over the phone. I was concerned and puzzled with your comments regarding your service visit. However, after speaking with you and hearing how you felt, with recently purchasing this vehicle while in factory warranty and having purchased an extended warranty for a peace of mind, which none of them covered rodent damage, additionally, not having any assistance or guidance as to how to deal with this issue can be frustrating. This I agree with you. I am sorry, I believe we could have done a better job. On a positive note, I am glad that the selling dealer was able to pay for the repair and that the part arrived today, a day sooner than anticipated. Ron, thank you for sharing this with me. Your feedback will help us improve in the future.


Sincerely,
  

Sam Ashteokenyan
Service Director
(310)971-2114 ext. 8701
sashteokenyan@winhyundaicarson.com
Sarkis A., Service Director from Win Hyundai Carson responded on 03/19/2019

Thank you Ron, your feedback will help us improve in the future.

Sam Ashteokenyan
Service Director
(310)971-2114 ext. 8701
sashteokenyan@winhyundaicarson.com