ReScore Reviews™ (23)

ReScore
Overall Rating 3.3913039/5Overall Rating 3.3913039/5Overall Rating 3.3913039/5rating 3.3913039rating 3.3913039
Original
Overall Rating 2.21739/5Overall Rating 2.21739/5rating 2.21739rating 2.21739rating 2.21739
87% Would Recommend
100% Business Response
Latest Review about 8 hours ago
Paul L. on 02/06/2018
Recommended badge inactive Recommended
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
"Lamotte"
First time service not the best
Vehicle: 2017 Hyundai Tucson
Category: Service
Service Date: 02/02/2018
Service Type: Maintenance
Review Created: 02/06/2018 02:22 PM
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RUDY D., Service Manager at Win Hyundai Carson responded on 02/06/2018

sorry for the inconveneince have a nice day!

Verified Customer on 02/06/2018
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Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
"Lacking communication "
Nice people but none of them seem on the same page about which services they provide for free and which ones are supposed to cost money.
Vehicle: 2017 Hyundai Sonata Hyb
Category: Service
Service Date: 02/03/2018
Service Type: Maintenance
Review Created: 02/06/2018 11:32 AM
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RUDY D., Service Manager at Win Hyundai Carson responded on 02/06/2018

Thank ou for your input we will strive to remedy these issues have a great day!

Verified Customer on 02/06/2018
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Chadwick "
Chadwick, I believe is the only reason I had a good experience. Not only was my car ready as he promised, it really blew my mind that he was in on his day off. He was professional and very courteous. He truly made this experience a good one.
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 02/01/2018
Service Type: Maintenance
Review Created: 02/06/2018 11:27 AM
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RUDY D., Service Manager at Win Hyundai Carson responded on 02/06/2018

Thank you for your wonderfull review I will pass it on to Chadwick have a great week!

Verified Customer on 01/31/2018
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Overall Rating 1/5rating 1rating 1rating 1rating 1
"Na"
Bad car wash
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 01/26/2018
Service Type: Maintenance
Review Created: 01/31/2018 09:50 AM
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RUDY D., Service Manager at Win Hyundai Carson responded on 01/31/2018

so sorry for the inconvenece have a great week 

Ryan H. on 01/30/2018
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Overall Rating 1/5rating 1rating 1rating 1rating 1
"Ryan"
a
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 01/23/2018
Service Type: Maintenance
Review Created: 01/30/2018 09:36 AM
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RUDY D., Service Manager at Win Hyundai Carson responded on 01/30/2018

So sorry for the inconvenience 

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RUDY D., Service Manager at Win Hyundai Carson responded on 01/30/2018

please rescore Chad on his attempt to remedy your concern he is affected directly by this low score 

Pamela P. on 01/27/2018
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Overall Rating 1/5rating 1rating 1rating 1rating 1
"Customer service "
Better offer
Vehicle: 2010 Hyundai Elantra
Category: Service
Service Date: 01/24/2018
Service Type: Repair
Review Created: 01/27/2018 06:51 PM
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RUDY D., Service Manager at Win Hyundai Carson responded on 01/27/2018

So sorry for the inconvenience we will work on giving our customers a more accurate time frame on repairing their vehicle have a great weekend

Christan B. on 01/25/2018
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Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
"Room for improvement"
The issue is the techs being sloopy.
These are customers who are already investing a lot. Be deligent enough to honor a customers car. It should leave better than it arrive. Respect and maintain interiors as if the car is going to be sold.
South Bay does an amazing job insuring that. So can you.
Vehicle: 2016 Hyundai Sonata
Category: Service
Service Date: 01/23/2018
Service Type: Maintenance
Review Created: 01/25/2018 05:02 PM
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RUDY D., Service Manager at Win Hyundai Carson responded on 01/25/2018

So sorry for the inconvenience please come back and see Barry and he will give you a complimantary service and a mini detail

Derrick B. ReScore Review on 01/08/2018
ReScore
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Original
Overall Rating 1/5rating 1rating 1rating 1rating 1
Recommended? Yes
Surecritic checkman logo Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"The work is done well. "
The team followed up and work hard to get the job done.
Vehicle: 2012 Hyundai Sonata
Category: Service
Service Date: 12/23/2017
Service Type: Repair
Review Created: 01/02/2018 09:11 PM

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Overall Rating 1/5rating 1rating 1rating 1rating 1
"Very disappointed"
I was told that I would receive a call after they checked on my warranty. It has been almost two weeks and have not received a call from anyone. I left two messages and no one has called me back. Very disappointed in the customer service and follow up.
Vehicle: 2012 Hyundai Sonata
Category: Service
Service Date: 12/23/2017
Service Type: Repair
Review Created: 01/02/2018 09:11 PM
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RUDY D., Service Manager at Win Hyundai Carson responded on 01/03/2018

So sorry for the inconveneince we are working hard on trying to arrange a inspection from Hyundai to inspect the unit please rescore Francisco he has been working hard on trying to get your vehicle repaired as quickly as possible

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RUDY D., Service Manager at Win Hyundai Carson responded on 01/19/2018

Thank you for your rescore have a awesome weekend and see you next time!

Juana W. on 12/29/2017
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Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
"Needs better total quality experience"
They need to provide better customer service experience. Didn't seem like they are on top of their game.
Vehicle: 2017 Hyundai Santa Fe
Category: Service
Service Date: 12/27/2017
Service Type: Maintenance
Review Created: 12/29/2017 09:54 AM
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RUDY D., Service Manager at Win Hyundai Carson responded on 01/01/2018

Thank you for your visit and input we will make sure we work on these items Happy New Year!

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RUDY D., Service Manager at Win Hyundai Carson responded on 01/01/2018

Oh and please Rescore Barry a 5 for effort please this review directly affects him thanks again!

Verified Customer on 12/01/2017
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Overall Rating 1/5rating 1rating 1rating 1rating 1
"Terrible Service"
Takes a whole day to change a tire and the staff is unfriendly.
Vehicle: 2016 Hyundai Accent
Category: Service
Service Date: 11/29/2017
Service Type: Maintenance
Review Created: 12/01/2017 10:49 AM
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RUDY D., Service Manager at Win Hyundai Carson responded on 12/01/2017

Sorry for the inconvenience we strive to help our customers as best we can we hope to see you again!

Verified Customer on 11/27/2017
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Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
"UMMM"
I felt I was overcharged for what I needed done and then had to wait hours for completion when others I was before did not wait very long and beat me out of the dealership waiting area.
Vehicle: 2012 Hyundai Genesis
Category: Service
Service Date: 11/18/2017
Service Type: Maintenance
Review Created: 11/27/2017 11:07 AM
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RUDY D., Service Manager at Win Hyundai Carson responded on 11/27/2017

So sorry for the inconvenience I will look into the matter and contact you asap

BARBARA B. on 11/25/2017
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Owner of car, Barbara Bundage"
Service was provided in an efficient and timely manner as promised.
Vehicle: 2017 Hyundai Sonata
Category: Service
Service Date: 11/22/2017
Service Type: Repair
Review Created: 11/25/2017 10:56 AM
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RUDY D., Service Manager at Win Hyundai Carson responded on 11/25/2017

Thank you for you kind words have a awesome day!

James L. on 11/07/2017
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Overall Rating 1/5rating 1rating 1rating 1rating 1
"Repair Staff Has NO Knowledge to Repair Hybrid Vehicles and NO Ability to Work with BlueLInk"
My Sonata Plug-In Hybrid suffered a Software Failure at 1900 miles as I passed Wing Hyundai Carson. Details of the software failure: the engine shut itself off while on the 405. I managed to get off the interstate before the transmission locked itself in park and refused to change it's mind. Win Hyundai Carson was the nearest dealership so I had the car towed there. They installed a software patch and said the car was good to go. But a month later the BlueLink messages stated the original software errors are still present: 1) Anti-Lock Braking System 2) Lane Departure Warning System 3) Electronic Power Brake. It has now been 3 months with 3 visits to the dealership and I still do not know if the vehicle is working properly.
Vehicle: 2017 Hyundai Sonata Plu
Category: Service
Service Date: 10/31/2017
Service Type: Repair
Review Created: 11/07/2017 10:49 AM
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RUDY D., Service Manager at Win Hyundai Carson responded on 11/07/2017

So sorry for the inconvenience I will follow up with Blue link to see if they have recieved any information in regards to your notifications and to see what they tell me I will update you in the next couple of days

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RUDY D., Service Manager at Win Hyundai Carson responded on 11/23/2017

Hello Sir please give us a rescore of 5 when you get a second for our attempt to resolve your issues with your Bluelink I am happy that we finally figured it out have a great Thanksgiving!

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RUDY D., Service Manager at Win Hyundai Carson responded on 11/28/2017

BUMP

Christopher R. on 10/14/2017
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Overall Rating 1/5rating 1rating 1rating 1rating 1
"Unreliable services provided "
I had been taking my 2016 veloster in for service to this facility every 3k miles or 3months , only to find out that I had been done incorrectly all this time. My Engine went out due to metal shavings from engine running low on motor oil. I spoke with the mechanic in the back, he stated that it might have happened during the oil changes. Please note win hyundai’s mechanics are the only ones who have touched my vehicle. Currently look for an alternate dealer to take my car in for service.
Vehicle: 2016 Hyundai Veloster
Category: Service
Service Date: 10/06/2017
Service Type: Repair
Review Created: 10/14/2017 06:08 PM
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RUDY D., Service Manager at Win Hyundai Carson responded on 10/14/2017

Thank you for your visit and are very happy that our certifed technicians diagnosed and repaired your vehice in a timely matter a engine replacemant ordered and replaced within a week is very effecient and you would be hard pressed in  finding a service department that is accurate and great at what they do enjoy your vehicle and have a great weekend!

Verified Customer on 09/22/2017
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Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
"Service could be better"
Speaking for my experience during my first factory scheduled service: Overall the service was typical of a factory scheduled maintenance. There are areas in which WIN Hyundai Carson could improve. Firstly, the service adviser should inform the customer, me, of what services would be done. Secondly, the service adviser should give an estimated time of completion. Third, the service adviser should inform the customer when maintenance is completed and the car is ready for pick up. Last and most importantly, the service adviser should go over once again the jobs that were done and what, if any, problems were found. The only thing that the service adviser did properly was to inform me of when the car was ready for pick up. I feel that customers need to know what is going on with their cars and should be informed of potential issues. For example, I would like to know what the tread depth of my tires are or maybe when I will need my cabin air filter cleaned. I understand that business can be very busy especially during the weekends but I think there needs to be some visibility to the customer.
Vehicle: 2017 Hyundai Tucson
Category: Service
Service Date: 09/16/2017
Service Type: Maintenance
Review Created: 09/22/2017 04:14 PM
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RUDY D., Service Manager at Win Hyundai Carson responded on 09/22/2017

Hello very well said thank for your visit and your input I apologize for the inconvenience  I will reinerate how important it is to fully implement our service process on each and  every customer that comes in for service  have an awesome weekend!

Ellynn Marie A. on 09/19/2017
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Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
"Just be honest about what you are doing and how long it takes"
See comments
Vehicle: 2013 Hyundai Elantra
Category: Service
Service Date: 09/15/2017
Service Type: Repair
Review Created: 09/19/2017 05:58 PM
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RUDY D., Service Manager at Win Hyundai Carson responded on 09/19/2017

So sorry for the inconvenience I will reach out to you to see if we can make it up to you some how we defenetly appreciate you visit and would like to see you back have a great week 

Madonna C. on 09/19/2017
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Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
"Unorganized"
Service needs to do a better job.
Vehicle: 2017 Hyundai Santa Fe S
Category: Service
Service Date: 09/16/2017
Service Type: Maintenance
Review Created: 09/19/2017 10:08 AM
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RUDY D., Service Manager at Win Hyundai Carson responded on 09/19/2017

So sorry for the inconvenience I will reach out to you today to resolve your concern

Felicitas C. ReScore Review on 09/20/2017
ReScore
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
Original
Overall Rating 1/5rating 1rating 1rating 1rating 1
Surecritic checkman logo Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"I have not been satisfied with the service the last 3 times I've been there. My car wasn't serviced."
Two times it was Audrey who helped me and she didn't help me. When I went up to her to ask a question she ignored me, picked up the phone and pretended to talk to the mechanic. Then she dashed out the office she never acknowledged me. She's very rude. Barry does his best to help me even though he has a lot of work orders he's working on. He does what he can but he's just one person. When I was in Las Vegas I had my car serviced there.
Vehicle: 2012 Hyundai Tucson
Category: Service
Service Date: 09/14/2017
Service Type: Repair
Review Created: 09/18/2017 10:37 AM

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Overall Rating 1/5rating 1rating 1rating 1rating 1
"Your female employees are not there to work, they play games. Get on the phone to not deal with the customer but they're not actually doing anything."
It's the closest Hyundai dealer to me and I wish I would never have to go there again.
Vehicle: 2012 Hyundai Tucson
Category: Service
Service Date: 09/14/2017
Service Type: Repair
Review Created: 09/18/2017 10:37 AM
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RUDY D., Service Manager at Win Hyundai Carson responded on 09/18/2017

Hi I am glad we were able to resolve our issues have a great day!

Deon P. on 08/31/2017
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Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
"Customer service"
I had a wonderful advisor but the I waited four hours for a simple service they said they would wash my car it came back with water spots and was still dirty. The floors weren't vacuumed and the other associates were walking around like hey we're upset with the world. This dealership needs to work on servicing their customers better.
Vehicle: 2016 Hyundai Elantra Gt
Category: Service
Service Date: 08/24/2017
Service Type: Maintenance
Review Created: 08/31/2017 07:22 PM
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RUDY D., Service Manager at Win Hyundai Carson responded on 08/31/2017

So sorry I will re evalute or process and find out why the service took so long please come back and visit us and I will comp your next sceduled service please see me please  rescore Your service advisor  a 5 star for this revue specifically affects his performance have a great day!

Robert R. on 08/19/2017
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Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
"bad 1st time experience "
car not done when promised and half sine
Vehicle: 2016 Hyundai Elantra Gt
Category: Service
Service Date: 08/12/2017
Service Type: Maintenance
Review Created: 08/19/2017 09:53 AM
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RUDY D., Service Manager at Win Hyundai Carson responded on 08/20/2017

So sorry for the inconvenience please reach out to me and  will make sure we correct issues with cleaning of your vehicle I will be there tommorw all day starting at 8am and again I apologize have a great day

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