ReScore Reviews™ (27)
Thank you for taking the time to complete the survey, I want to apologize for the miscommunication between the sales department and the service department, please contact me direct and I'll be happy to resolve this for you.Mike Uribe Service director firstname.lastname@example.org
I'll never return to WIn Hyundai Carson and I will surely never purchase Hyundai again.
Hi Kayla, I'm sorry you had a poor experience with our service department, I see you mention we overcharged you, after reviewing the invoice I noticed we didn't charge you at all and about the light bulb we installed the bulb you provided us with and didn't charge you for the installation either. We performed a $500.00 major service at no charge to you and provided you with a rental vehicle at no charge. If you like me to I'll be happy to go over the paperwork with you and answer any questions. Mike Uribe Service manager email@example.com
Thank you for the feedback, I will fix this Monday and will resend you the survey. Mike Uribe Service manager
Arzalia, Thank you for taking the time to complete the survey, I would like to talk to you about your concern, I left you a voicemail with my number or you can email me firstname.lastname@example.orgMike Uribe Service manager
Hello, Thank you so much for taking the time to complete the survey and letting us know about your experience, our goal is to give every customer a 5 star experience, please let us know next time what we can do for you to achieve our goal. Thank you, Mike Uribe Service director email@example.com
I needed a sensor on the transmission to make the engine light go away on my dash - they wanted almost $900 in just labor cost, plus the part which was over $200. WOW!! JUST WOW!!!! No thanks - I'll be checking elsewhere. And if it is that much, I'll be trading my car in for another brand. Guess I should have stuck with a Honda.
Hello, thank you for taking the time to fill out the survey, I would like to talk to you about this concern you have, My name is Mike Uribe, I'm the service manager and can be reached by email or phone, firstname.lastname@example.org ext 8701
Thank you for your feedback, I called the customer around 9 am but he refused to let me help him, he told me it was too early in the morning, I offered to call at a later time, his answer was "Am I going to be harassed for giving you a bad survey?" I just wanted to help him and answer any questions he had about his warranty or any other concern. You are welcome to call me any time and I'll be happy to assist you with any question you may have.
310-971-2114 ext 8701
I was very disappointing with the car sales person Christian Americano. When I found the Maintenance Log empty, I mentioned my concern and he stated, "a lot of people don't keep good records". I told him I did and thought it would effect the sales value. He told me that the car was being maintained there and he would get a copy of the records. I asked at least three times I wanted a copy so that I could update the Maintenance Log and I never got one. Once I saw it during the service i was shocked that only the 7,000 mile service was done and that it had a lot of repairs don. If I knew about the maintenance and repairs before hand, I would have bartered for a lower price. It cost me $461.64 to bring the car up to date. Maybe that is why i never got a copy of the past records.
Thank you for the great service review! I'll be showing this to the sales manager. If there's anything we can do to help you please let us know.
Hi Robert,Thank you for your feedback.I would be happy to speak with you and get this resolved, you can reach me by phone or email 310-971-2114 ext 8701 or email me email@example.com
Thank you for taking the time to talk to me and we appreciate you giving us a second chance to serve you.
Hello, as per our phone conversation, as soon as the part arrives I'll be giving you a call and getting this taken care of.
I appologize for the poor service you received on your last visit,
I'll be happy to look at your vehicle for the issue you are having with your mpg.
Mike Uribe Service director
product and their Customer Service acumen is excellent!!!
The Service Dept. is only thing that keeps me going back to Win Hyundai!!!
Thank you very much for your great feedback and rating! Look forward to your next visit.
Hi Benjamin, I just spoke to my service advisors about this, I apologize for the poor service you received, if you would like to bring your vehicle in just to have it wash and vacuum I'll be happy to have it done for you. Thank you very much for your feedback and look forward to serving you on your next service visit. Mike Uribe Service director firstname.lastname@example.org
Mr. Rodriguez, I apologize for the poor service experience you had, I would like to talk to you about it, I'll be calling you on 6/13 in the am to address your concern.Mike Uribe
Hi Ms. Saint, my name is Mike Uribe, I would like to talk to you about your last service visit as well as this rating, please contact me at 310-971-2114 ext 8701 or my email email@example.comI also left you a voicemail. Mike UribeService managerWin Hyundai Carson
thank you for your feedback we apologize for the long wait please give us a call anytime during our business hour to schedule your next service vist
Mr. Johnson, Thank you for your feedback, I understand your frustration with our last inspection on your vehicle. I would be happy to talk to you and come to a resolution. You are welcome to contact me directly my email firstname.lastname@example.org
To my surprise it was actually the engine which I had previously been aware of through the Hyundai engine recalls for my model year but I thought I was one of the lucky few who somehow avoided a faulty engine. Well it was recommended that I have my hoses and surpentine belt and a few other things replaced to ensure the new engine functions properly, no charge for labor just for the parts, $325. In hindsight, part of my maintenance that I had done previously checked for leaks, now I feel a little silly for just taking the recommendations at face value. I absolutely did not need my hoses replaced but I digress.
Well after waiting over a month for the engine to be replaced, it failed on me no more than two days after getting it back. When I somehow made it back to the dealership, they discovered that the engine was faulty, mind you this is a brand new engine, not refurbished. This started the whole ordeal over again. While I do appreciate that a courtesy car was provided after putting a hold on my credit card, I have been accustomed to being comped the same car class, which I was approved for but Enterprise didn't have any available. After asking, I was told that I could go to another location to swap out, piece of cake. Well none of that was the case. I went to my local Enterprise only to be turned away because they too, didn't have any full size cars available but they recommended that I go to the LAX location, even boasting how it's the largest Enterprise in the world. After arriving I was told by the clerk that only cars with mechanical issues could be swapped out because they were instructed by their district manager to have cars available only for "new" clients. Now by this point I only had the car for little over an hour traveling from one location to the next. I had a planned weekend trip with the family and the Elantra simply was not large enough. Trip cancelled. Not satisfied I called their corporate service number and was assured after giving my name and number that the district manager would give me a call. As you can figure that never happened. What's even sadder is that I'm writing this review well over a monthly now approaching two months, still no call.
Once I finally get my car back from the dealership, I'm pulled over by the CHP that night only to be informed that my tail lights were out. I told the officer that I literally just got my car back from the dealership earlier in the day. It sounded like a lie someone would try to use to get out of a ticket. Through the grace of God they let me go and I assured them that I'd be back at the dealership first thing the nextmorning. After making it back to the dealership the next morning, they discovered that the brake tail light harnesses had to be replaced because the bulbs had completely melted into the harness. It would cost another $450!!! Well as you can imagine I am completely surprised but also pissed because the car had been fine when I bought it in. It was the classic complaint that many people have about service departments, you come in for one thing and find ten more things that need attention. I had been there a few months back because my tail lights would stay on even when the car was turned off, so I can see what would've caused this issue but what I couldn't understand is how in the hell did they not see that issue when they replaced my brake light stopper, seems that there should be some type of quality check on the tail lights being that they are so connected to each other. My AC unit also wouldn't working properly because another clamp had to be ordered, which I suspect was broken when they replaced the engine so I'm waiting for that to be taken care of. It took all of the grace in me to be polite and professional while dealing with my service rep Miguel. I just couldn't shake the feeling that he would've been completely happy with charging me if I hadn't been persistent. Only because of me pressing the issue he was able to submit the work request for Hyundai to repair the issue at their cost. In the end, Hyundai did repair the $450 job on them.
Experience is everything with me. This was not a very pleasant experience, and also a costly one! This isn't a review to dissuade you from having your car serviced at Win, again the staff is nice and prior to this ordeal everything has been fine. This is just my experience and overall impression that this experience has left on me. I think there needs to be a better sense of empathy on the customers part because I was left with very little of that.
Mr. Wilson,Thank you very much for your review, I'll be sure to let my staff know about your experience with us and Enterprise. I'm glad Miguel was able to wave the $450.00 brake light repair for you and I apologize for the tech missing that repair during the inspection and for Enterprise not providing you with the vehicle you wanted. Mike UribeService Directormikeu@winhyundaicarson.com
Mr. Lorusso, Thank you very much for your feedback, I apologize for the poor service you received from our service department on your last visit. Please let me know if there's anything I can do you for you, you can reach me by email email@example.com
Mr. Baccus, I would like to apologize for the poor service you received, 1 star is the lowest of the lowest and I sure not going to allow this to happen with Win Hyundai customers, I can assure you this will not happen again to you or to any other customer. Thank you for your feedback and feel free to contact me direct at any time, you have my cell phone number or at my email firstname.lastname@example.orgMike UribeService Director
the email address it's incorrect. Correct email is email@example.com