Overview

Overall Rating 4.44/5Overall Rating 4.44/5Overall Rating 4.44/5Overall Rating 4.44/5rating 4.44

1325 Reviews

ReScore Reviews™ (29)

ReScore
Overall Rating 3.6551693/5Overall Rating 3.6551693/5Overall Rating 3.6551693/5rating 3.6551693rating 3.6551693
Original
Overall Rating 2.2069/5Overall Rating 2.2069/5rating 2.2069rating 2.2069rating 2.2069
88% Would Recommend
100% Business Response
Latest Review 2 days ago

Reviews


DJ
David J.
Culver City, CA
2018 Hyundai Ioniq Hybr
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/02/2019 Category: Service
My Review
Nice amenities.
MICHAEL J U. from Win Hyundai Carson responded on 01/03/2019

David, Thank you for taking the time to complete the survey, I see we failed to provide you with a 5 star experience, please let us know what we can do next time to achieve our goal of providing you with a 5 star service. Mike Uribe Service director mikeu@winhyundaicarson.com


AV
Andrew V.
San Pedro, CA
2013 Hyundai Sonata
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
12/20/2018 Category: Service
5 months later..... dissapointment
see previous comments
MICHAEL J U. from Win Hyundai Carson responded on 12/21/2018

Andrew, Thank you for taking the time to complete the survey and your feedback, your tail lamps were not covered and I went to Hyundai to get them covered for you, they covered this repair as a goodwill for your satisfaction. Mike Uribe Service director mikeu@winhyundaicarson.com


Verified Customer
Torrance, CA
2007 Hyundai Elantra
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
12/19/2018 Category: Service
Needs better Quality Control upon returning car back to you
The Service department is friendly, but the diagnostic/quality control has been sloppy. Bringing in your car for even routine services at the Win Hyundai’s Carson location doesn’t guarantee your problem will be addressed upon receiving your car back—some examples of issues after service: the wheel alignment was off, the brake lights were not functioning, the gear box not shifting properly—all occurring after taking the car in for service. Double check there are no new issues after returning the vehicle back to customers!
MICHAEL J U. from Win Hyundai Carson responded on 12/21/2018

Thank you for taking the time to complete the survey and for the feedback, I would like to apologize for the poor service experience, I would like to speak with you directly about this. Mike Uribe Service director mikeu@winhyundaicarson.com


Verified Customer
Torrance, CA
2014 Hyundai Santa Fe S
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
12/19/2018 Category: Service
they should improve their communication skill.
not so happy after Hyundai service.
MICHAEL J U. from Win Hyundai Carson responded on 12/19/2018

Hello, Thank you for taking the time to complete the survey, I resent the survey as we told you on our phone conversation and hope you'll rescore us based on what we did. Mike Uribe Service director


Verified Customer
Long Beach, CA
2013 Hyundai Sonata
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
12/10/2018 Category: Service
Great Customer service
Thank you
MICHAEL J U. from Win Hyundai Carson responded on 12/12/2018

Hi, Thank you for taking the time to complete the survey, I would like to talk to you about this to get any issues resolved for you. Mike Uribe Service director mikeu@winhyundaicarson.com


TM
Troy M.
San Pedro, CA
2011 Hyundai Equus
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
11/27/2018 Category: Service
Poor integrity of service
I took my car to have the rear hydraulucs, right rear curtain and dashboard sensor fixed. It was the second time I requested the rear hydraulics and rear curtain to be repaired. I was told that the hydraulics were inspected and there “was nothing wrong” The dash sensor and rear curtain remained untouched. I drive the car for one hour and the rear hydraulics failed again. The staff has pior integrity. as well as horrible maintanence skills. They consumed 4 hours of my time and not one issue was adressed
MICHAEL J U. from Win Hyundai Carson responded on 11/27/2018

Hi Troy,Tahnk you for taking the time to complete the survey, I apologize for the poor communication from the service advisor, I do see on the invoice that we were not able to duplicate the concern you have with the rear hydraulics which the service advisor should've communicated to you also noticed the tech wrote on the invoice he needed more time to diagnose the rear curtain. I would be happy to talk to you and help you get the issues resolved. I can be reached by phone call, text or email.Mike Uribe Service director mikeu@winhyundaicarson.com 310-830-6400 ext 8701 office or 714-393-0902 personal cell for text.


Verified Customer
Carson, CA
2018 Hyundai Elantra
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/07/2018 Category: Service
Maintenance/Service experience
Michael made the effort to resolve the concern that I had with my vehicle after my recent visit at the service department. Thanks..

Overall Rating 1/5rating 1rating 1rating 1rating 1
11/07/2018 Category: Service
Maintenance/Service experience
Not happy with the way I receive my vehicle after the service.
MICHAEL J U. from Win Hyundai Carson responded on 11/08/2018

Hello, I left a voice message letting the customer know I would be happy to take care of the dent and would like to talk to him about his visit. Mike UribeService director mikeu@winhyundaicarson.com

MICHAEL J U. from Win Hyundai Carson responded on 11/16/2018

Thank you so much for giving us the opportunity to resolve this issue. Mike Uribe


Verified Customer
Norwalk, CA
2018 Hyundai Tucson
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
10/10/2018 Category: Service
Free oil change voucher
Drove to WINN Hyundai Carson for free oil change I was offered at time of purchase for filling out survey and giving a good review. When it was time for my free oil change I was told they couldn’t do it for free because I didn’t have a voucher (first time I heard of a voucher) I was told they don’t give free oil change vouchers anymore and I had to pay. Had I known I could have gone to a place closer to home. Make sure if they offer something to get it in writing.
MICHAEL J U. from Win Hyundai Carson responded on 10/10/2018

Thank you for taking the time to complete the survey, I want to apologize for the miscommunication between the sales department and the service department, please contact me direct and I'll be happy to resolve this for you.Mike Uribe Service director mikeu@winhyundaicarson.com


KH
Kayla H.
Long Beach, CA
2013 Hyundai Elantra
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
10/06/2018 Category: Service
Go to Garden Gove instead
Garden Grove has much better customer support & drop-off / pick-up services. Carson has overcharged me, dinged my car door, "fixed my tail light" by moving one working bulb to the non-working bulb location, and didn't go over the results of anything I reported. Their customer service is: how fast can we get this customer to leave.

I'll never return to WIn Hyundai Carson and I will surely never purchase Hyundai again.
MICHAEL J U. from Win Hyundai Carson responded on 10/08/2018

Hi Kayla, I'm sorry you had a poor experience with our service department, I see you mention we overcharged you, after reviewing the invoice I noticed we didn't charge you at all and about the light bulb we installed the bulb you provided us with and didn't charge you for the installation either. We performed a $500.00 major service at no charge to you and provided you with a rental vehicle at no charge. If you like me to I'll be happy to go over the paperwork with you and answer any questions. Mike Uribe Service manager mikeu@winhyundaicarson.com


Verified Customer
Lynwood, CA
2018 Hyundai Sonata
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
10/04/2018 Category: Service
Unhappy
Service manager is unprofessional and rude
MICHAEL J U. from Win Hyundai Carson responded on 10/05/2018

Thank you for the feedback, I will fix this Monday and will resend you the survey. Mike Uribe Service manager


AS
Arzalia S.
Los Angeles, CA
2013 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/26/2018 Category: Service
Great!
Mike was able to fix the problem with my car quickly.

Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
09/26/2018 Category: Service
Sometimes good sometimes bad.
The customer service is excellent but sometimes you'll leave with more problems with your car than before you come in.
MICHAEL J U. from Win Hyundai Carson responded on 09/27/2018

Arzalia, Thank you for taking the time to complete the survey, I would like to talk to you about your concern, I left you a voicemail with my number or you can email me mikeu@winhyundaicarson.comMike Uribe Service manager


Verified Customer
Los Angeles, CA
2018 Hyundai Santa Fe S
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/18/2018 Category: Service
Professional
Needs to be professionsl at all times
MICHAEL J U. from Win Hyundai Carson responded on 09/19/2018

Hello, Thank you so much for taking the time to complete the survey and letting us know about your experience, our goal is to give every customer a 5 star experience, please let us know next time what we can do for you to achieve our goal. Thank you, Mike Uribe Service director mikeu@winhyundaicarson.com


Verified Customer
San Pedro, CA
2013 Hyundai Elantra
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
08/27/2018 Category: Service
Nice People - Ridiculous price
The regular transmission flush was a lot more cost than expected, but another service provider would not touch it due to location, etc. Stated Hyundai is making it so the dealer has to provide service - of course, because it's a lot costlier!!!
I needed a sensor on the transmission to make the engine light go away on my dash - they wanted almost $900 in just labor cost, plus the part which was over $200. WOW!! JUST WOW!!!! No thanks - I'll be checking elsewhere. And if it is that much, I'll be trading my car in for another brand. Guess I should have stuck with a Honda.
MICHAEL J U. from Win Hyundai Carson responded on 08/28/2018

Hello, thank you for taking the time to fill out the survey, I would like to talk to you about this concern you have, My name is Mike Uribe, I'm the service manager and can be reached by email or phone, mikeu@winhyundaicarson.com310-971-2114 ext 8701


Verified Customer
Rancho Palos Verdes, CA
2018 Hyundai Elantra
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
08/02/2018 Category: Service
Lazy employes - Priority is to do as little as possible while being as vague as possible at all questions
very disappointed with all the interactions I had here, apparently trying to understand what your warranty actually covers makes you some jerk whos up to no good!
MICHAEL J U. from Win Hyundai Carson responded on 08/02/2018

Thank you for your feedback, I called the customer around 9 am but he refused to let me help him, he told me it was too early in the morning, I offered to call at a later time, his answer was "Am I going to be harassed for giving you a bad survey?" I just wanted to help him and answer any questions he had about his warranty or any other concern. You are welcome to call me any time and I'll be happy to assist you with any question you may have.
Mike Uribe
Service director
310-971-2114 ext 8701


FM
Francisco M.
Los Angeles, CA
2016 Hyundai Sonata Hyb
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/30/2018 Category: Service
Excellent working with the service department. Disappointed with the sales department.
Barry Albino of the Service department was excellent. Barry is very knowledgeable on the Hyundai. He understood about my concerns on the Maintenance Record Book being empty. He looked up the history found that the 7,000 mile service was the only one done. Because I was at the 33,500 mile service he recommended I do a major inspection to bring things up to date. He answered all of my questions and took good car of me.
I was very disappointing with the car sales person Christian Americano. When I found the Maintenance Log empty, I mentioned my concern and he stated, "a lot of people don't keep good records". I told him I did and thought it would effect the sales value. He told me that the car was being maintained there and he would get a copy of the records. I asked at least three times I wanted a copy so that I could update the Maintenance Log and I never got one. Once I saw it during the service i was shocked that only the 7,000 mile service was done and that it had a lot of repairs don. If I knew about the maintenance and repairs before hand, I would have bartered for a lower price. It cost me $461.64 to bring the car up to date. Maybe that is why i never got a copy of the past records.
MICHAEL J U. from Win Hyundai Carson responded on 07/31/2018

Francisco,
Thank you for the great service review! I'll be showing this to the sales manager. If there's anything we can do to help you please let us know.
Mike Uribe
Service director
mikeu@winhyundaicarson.com


RB
Robert B.
Carson, CA
2016 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/30/2018 Category: Service
A pleasant surprise = to be contacted by management after reading my previous negative review
I spent some time thinking about and writing my comments about my recent experience with WIN Hyundai service. I knew it was negative, but I felt it important for management to know what had happened. Customer service is a challenging thing to teach young employees, or any employees these days, for that matter. So, I was surprised (pleasantly) when the service manager, Mr. Michael J U., both left me an e-mail message and called me to discuss my negative experience. He offered for me to come in and try to see a better experience with the service dept.; but that would not be possible as I do not need another oil change, nor any other work at this moment. So, instead, he offered me to come back in a few months for a free oil change and also to see if I would experience an improvement. He not only offered to over the cost of the oil change - but he assured me that I would see a different side of the WIN Hyundai customer service experience. I am pleased - not because of the free oil change, but rather that he took the time to show he cared about his dept. and more importantly, about his customers. I am going to give them the chance to show me.

Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
07/30/2018 Category: Service
Poor servicing experience
The individuals with whom I spoke were friendly and caring, but the time it took to change the oil and wash the car was ridiculous. I could have gone to a Jiffy Lube and a full car wash in less time. BUT ....................................but, when I saw greasy hand marks on the inside of the car, and inner door handle .............I almost lost my cool. Even then, the service tech person did not show any interest in getting off his behind to take a look at the marks left by the service worker................I was really disappointed. I went there with high hopes for a good experience since they are closer to home than other dealerships. Going to a dealership should be a special experience - - - the reason why you pay more for what you get, otherwise find a low cost oil change place and a hungry for business, trained mechanic somewhere and take your car to a car wash ..............................you might as well if you are not going to have a special experience with the dealership.
MICHAEL J U. from Win Hyundai Carson responded on 07/30/2018

Hi Robert,Thank you for your feedback.I would be happy to speak with you and get this resolved, you can reach me by phone or email 310-971-2114 ext 8701 or email me mikeu@winhyundaicarson.com

MICHAEL J U. from Win Hyundai Carson responded on 07/31/2018

Robert,
Thank you for taking the time to talk to me and we appreciate you giving us a second chance to serve you.
Mike Uribe


Verified Customer
El Segundo, CA
2016 Hyundai Sonata Plu
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
07/16/2018 Category: Service
Dissatisfied
Fix the car next time
MICHAEL J U. from Win Hyundai Carson responded on 07/18/2018

Hello, as per our phone conversation, as soon as the part arrives I'll be giving you a call and getting this taken care of.
Thank you,
Mike Uribe
Service Director
mikeu@winhyundaicarson.com


JR
James R.
Paramount, CA
2018 Hyundai Ioniq Hybr
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
07/08/2018 Category: Service
Look else where until improvements happen
I took my brand new 2018 ioniq for an oil change. 2 1/2 hours later i get my car. Offered a wash and wash. Poor car wash. No vacuum. Now my car get 10mph less. I got to find a place to fix it. Any ideas?
MICHAEL J U. from Win Hyundai Carson responded on 07/09/2018

Hi James,
I appologize for the poor service you received on your last visit, 
I'll be happy to look at your vehicle for the issue you are having with your mpg.
Mike Uribe Service director
mikeu@winhyundaicarson.com


Verified Customer
Torrance, CA
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/02/2018 Category: Service
Win Hyundai Carson/ Service Center
All of the Service Dept. reps at Win Hyundai Carson, CA are very knowledgeable about
product and their Customer Service acumen is excellent!!!

The Service Dept. is only thing that keeps me going back to Win Hyundai!!!
MICHAEL J U. from Win Hyundai Carson responded on 07/03/2018

Thank you very much for your great feedback and rating! Look forward to your next visit.


BC
Benjamin C.
Lawndale, CA
2017 Hyundai Sonata Hyb
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
06/29/2018 Category: Service
Scheduling does nothing
Scheduled a oil change and checkup, and was told the person I scheduled with wasn’t at work and that I had to wait for 20-30 cars ahead of me... what’s the point of scheduling an appt? Had to wait 2 hours
MICHAEL J U. from Win Hyundai Carson responded on 06/29/2018

Hi Benjamin, I just spoke to my service advisors about this, I apologize for the poor service you received, if you would like to bring your vehicle in just to have it wash and vacuum I'll be happy to have it done for you. Thank you very much for your feedback and look forward to serving you on your next service visit. Mike Uribe Service director mikeu@winhyundaicarson.com