Overview

Overall Rating 4.66/5Overall Rating 4.66/5Overall Rating 4.66/5Overall Rating 4.66/5rating 4.66

1641 Reviews

ReScore Reviews™ (14)

ReScore
Overall Rating 4.1428571/5Overall Rating 4.1428571/5Overall Rating 4.1428571/5Overall Rating 4.1428571/5rating 4.1428571
Original
Overall Rating 1.85714/5rating 1.85714rating 1.85714rating 1.85714rating 1.85714
95% Would Recommend
100% Business Response
Latest Review about 19 hours ago

Reviews


JC
Jack C.
Niantic, CT
2016 Hyundai Azera
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/03/2019 Category: Service
the staff
always friendly
HUGHIE S. from M. J. Sullivan Hyundai responded on 08/05/2019

Thank you for the survey, we really appreciate your business!

Hugh Stevens
Service Director


JD
John D.
Westerly, RI
2018 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/02/2019 Category: Service
xxxxxxx
xxxxxx
HUGHIE S. from M. J. Sullivan Hyundai responded on 08/03/2019

Thank you for the survey, we really appreciate your business!

Hugh Stevens
Service Director


CC
Craig C.
Waterford, CT
2019 Hyundai Santa Fe Xl
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/02/2019 Category: Service
Fixed like it never happened!
We purchased a new Santa Fe XL at the end of May, and while on vacation in July, a large rock or piece of asphalt was kicked up by a car in front of us on the highway and substantially dented the front end of the hood. I brought it in to get fixed, and was given a free loaner car. Picked up my car today and it's repaired so well that it's like it never happened. The cost was fair, IMO, and they cleaned and polished the entire exterior of my car. It looks brand new!
HUGHIE S. from M. J. Sullivan Hyundai responded on 08/03/2019

Thank you for the survey, we really appreciate your business!

Hugh Stevens
Service Director


Verified Customer
Groton, CT
2018 Hyundai Tucson
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
08/02/2019 Category: Service
H
Tyh
HUGHIE S. from M. J. Sullivan Hyundai responded on 08/09/2019

Hello, you sent this survey anonymous so I couldn't give you a call. The problem could be that the vehicles not set in the right driving mode. On page 5-48 of the Tucson Owners Manual it explains how to set vehicle to the different modes. If you would like, please give me a call or drop by, see myself or the salesman you purchase the vehicle from. We would be glad to check what mode the vehicle is in.

Hugh Stevens 
Service Director 


BW
Bernard W.
West Hartford, CT
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/01/2019 Category: Service
Very Accommodating
I have been in the position of having to have a car towed to M.J. Sullivan for service and both times they have keep me updated and effectively repaired my cars.
HUGHIE S. from M. J. Sullivan Hyundai responded on 08/03/2019

Thank you for the survey, we really appreciate your business!

Hugh Stevens
Service Director


JP
James P.
Groton, CT
2016 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/01/2019 Category: Service
Excellent Service
Took my 2016 Santa Fee Sport in for a service package that included an oil change, tire rotation, multi point inspection and a recall for some software update.
As I was informed that the work could require a few hours to complete, I took advantage of the free shuttle service. After I dropped off my car, I was driven home in a new vehicle with a very friendly driver. After the work was completed, my service adviser called to tell me that my shuttle driver would be back at my house within a few minutes to go pick up my car.
Not only did I receive excellent service, I was able spend my time at home instead of the waiting area.
HUGHIE S. from M. J. Sullivan Hyundai responded on 08/03/2019

Thank you for the survey, we really appreciate your business!

Hugh Stevens
Service Director


PL
Puikwok L.
East Lyme, CT
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/27/2019 Category: Service
Sonata
Excellent job and service.
HUGHIE S. from M. J. Sullivan Hyundai responded on 07/29/2019

Thank you for the survey, we really appreciate your business!

Hugh Stevens
Service Director


DM
Deborah M.
New London, CT
2009 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/27/2019 Category: Service
.
.
HUGHIE S. from M. J. Sullivan Hyundai responded on 07/29/2019

Thank you for the survey, we really appreciate your business!

Hugh Stevens
Service Director


RH
Ronald H.
Waterford, CT
2009 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/26/2019 Category: Service
Service and price
Salesperson was courtious and knowledgable
HUGHIE S. from M. J. Sullivan Hyundai responded on 07/27/2019

Thank you for the survey, we really appreciate your business!

Hugh Stevens
Service Director


MA
Martin A.
Groton, CT
2012 Hyundai Accent
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/25/2019 Category: Service
Service Crtiique
Another year and another servicing at Sullivan Hyundai. Very impressed with the service check sheet, so now I know what will be tended to in the future service appointments
HUGHIE S. from M. J. Sullivan Hyundai responded on 07/26/2019

Thank you for the survey, we really appreciate your business!

Hugh Stevens
Service Director


WA
William A.
Waterford, CT
2017 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/24/2019 Category: Service
Service
Fair
HUGHIE S. from M. J. Sullivan Hyundai responded on 07/25/2019

Thank you for the survey, we really appreciate your business!

Hugh Stevens
Service Director


SR
Samir R.
Groton, CT
2015 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/22/2019 Category: Service
Car repair
Overall good place for car service
HUGHIE S. from M. J. Sullivan Hyundai responded on 07/24/2019

Thank you for the survey, we really appreciate your business!

Hugh Stevens
Service Director


RM
Richard M.
Quaker Hill, CT
2017 Hyundai Tucson
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
07/19/2019 Category: Service
2017 Hyundai Tuscon
Service dept is out of sync with Sales.
HUGHIE S. from M. J. Sullivan Hyundai responded on 07/24/2019

I'm sorry about your recent service visit. I was able to check your history on your vehicle. The last time in for a brake noise was at 16500 miles, you now have over 100,000 miles. Please let me know if this is not correct.

Hugh Stevens
Service Director


TC
Thomas C.
Westbrook, CT
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/19/2019 Category: Service
Courteous and competent service
See above
HUGHIE S. from M. J. Sullivan Hyundai responded on 07/20/2019

Thank you for the survey, we really appreciate your business!

Hugh Stevens
Service Director


SF
Sandra F.
Norwich, CT
2007 Hyundai Azera
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/18/2019 Category: Service
Key program and call backs.
Prompt and efficient. Come right out and talk to you if needed.
HUGHIE S. from M. J. Sullivan Hyundai responded on 07/18/2019

Thank you for the survey, we really appreciate your business!

Hugh Stevens
Service Director


BA
Bernhard A.
Ledyard, CT
2013 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/17/2019 Category: Service
Large service staff.
Good service.
HUGHIE S. from M. J. Sullivan Hyundai responded on 07/17/2019

Thank you for the survey, we really appreciate your business!

Hugh Stevens
Service Director


JG
John G.
Uncasville, CT
2018 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/15/2019 Category: Service
Always friendly and prompt service
Calling to schedule an appointment is quick, easy and excellent customer service. Whether over the phone or in person, very friendly, polite and courteous. They take the time to listen and review what will be done. Repairs and maintenance are always done in a timely fashion.
HUGHIE S. from M. J. Sullivan Hyundai responded on 07/16/2019

Thank you for the survey, we really appreciate your business!

Hugh Stevens
Service Director


Verified Customer
Norwich, CT
2017 Hyundai Accent
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/11/2019 Category: Service
Local
Always courteous
HUGHIE S. from M. J. Sullivan Hyundai responded on 07/12/2019

Thank you for the survey, we really appreciate your business!

Hugh Stevens
Service Director


WS
William S.
Niantic, CT
2011 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/10/2019 Category: Service
service appt
Everything according to plan
HUGHIE S. from M. J. Sullivan Hyundai responded on 07/10/2019

Thank you for the survey, we really appreciate your business!

Hugh Stevens
Service Director


Verified Customer
Plainfield, CT
2017 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/09/2019 Category: Service
staff knowledge of product
sales staff also knowledgeable of product
HUGHIE S. from M. J. Sullivan Hyundai responded on 07/10/2019

Thank you for the survey, we really appreciate your business!

Hugh Stevens
Service Director