Overview

Overall Rating 4.66/5Overall Rating 4.66/5Overall Rating 4.66/5Overall Rating 4.66/5rating 4.66

1641 Reviews

ReScore Reviews™ (14)

ReScore
Overall Rating 4.1428571/5Overall Rating 4.1428571/5Overall Rating 4.1428571/5Overall Rating 4.1428571/5rating 4.1428571
Original
Overall Rating 1.85714/5rating 1.85714rating 1.85714rating 1.85714rating 1.85714
95% Would Recommend
100% Business Response
Latest Review about 13 hours ago

Reviews


WS
WILLIAM S.
2014 Hyundai Equus
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/26/2016 Category: Service
Convenient
Service was done quickly and thoroughly.
HUGHIE S. from M. J. Sullivan Hyundai responded on 06/26/2016

Hello William
Thanks so much for the 5 star rating. We really appreciate you letting us service your vehicle.

Thanks Again,
Hugh Stevens
Service Director


JV
JOHN V.
2014 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/25/2016 Category: Service
Polite, thorough, comfortable wait, pretty accurate wait time, no surprises as far as price, etc.
I have yet to do business here that I haven't been happy with the results. Love my Hyundai Santa Fe. Get maintenance appointments generally when request them. The people behind the counter are always very polite & prompt. Seems like a bunch of really nice people, though I'm sure that's not the type of review you requested!
HUGHIE S. from M. J. Sullivan Hyundai responded on 06/26/2016

Hello John
Thanks so much for the 5 star rating. We really appreciate you letting us service your vehicle.

Thanks Again,
Hugh Stevens
Service Director


RS
Richard S.
New London, CT
2012 Hyundai Accent
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/25/2016 Category: Service
Great Service, I'm unlucky!
I wound up needing a new battery as well as an oil change.
HUGHIE S. from M. J. Sullivan Hyundai responded on 06/26/2016

Hello Richard
Thanks so much for the 5 star rating. We really appreciate you letting us service your vehicle.

Thanks Again,
Hugh Stevens
Service Director


SG
Stephen G.
Mystic, CT
2010 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/25/2016 Category: Service
Caring, capable people
Great place to head with our car.
Reviewer is Maureen Gilardi
HUGHIE S. from M. J. Sullivan Hyundai responded on 06/26/2016

Hello Stephen
Thanks so much for the 5 star rating. We really appreciate you letting us service your vehicle.

Thanks Again,
Hugh Stevens
Service Director


TM
Tim M.
Norwich, CT
2013 Hyundai Santa Fe S
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/25/2016 Category: Service
Customer service
Very accomidating
HUGHIE S. from M. J. Sullivan Hyundai responded on 06/26/2016

Thank you for your business and we really appreciate it.

Hugh Stevens
Service Director


CM
Cheryl M.
Voluntown, CT
2013 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/25/2016 Category: Service
.
.
HUGHIE S. from M. J. Sullivan Hyundai responded on 06/26/2016

Hello Cheryl
Thanks so much for the 5 star rating. We really appreciate you letting us service your vehicle.

Thanks Again,
Hugh Stevens
Service Director


Verified Customer
New London, CT
2013 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/25/2016 Category: Service
Great Customer Service
Excellent
HUGHIE S. from M. J. Sullivan Hyundai responded on 06/26/2016

Thanks so much for the 5 star rating. We really appreciate you letting us service your vehicle.

Thanks Again,
Hugh Stevens
Service Director

DG
Deborah G.
New London, CT
2013 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/25/2016 Category: Service
M.J. Sullivan staff
The staff is always so helpful.
HUGHIE S. from M. J. Sullivan Hyundai responded on 06/26/2016

Hello Deborah
Thanks so much for the 5 star rating. We really appreciate you letting us service your vehicle.

Thanks Again,
Hugh Stevens
Service Director


MF
Mary F.
New London, CT
2016 Hyundai Sonata Plu
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/24/2016 Category: Service
Service Department was very responsive
I had an 8:00 appointment and my car was looked at right away. They called when my car was ready which was much appreciated.
HUGHIE S. from M. J. Sullivan Hyundai responded on 06/24/2016

Hello Mary
Thanks so much for the 5 star rating. We really appreciate you letting us service your vehicle.

Thanks Again,
Hugh Stevens
Service Director


AC
Anthony C.
Westerly, RI
2013 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/23/2016 Category: Service
Courteous and Professional
I was called to go over the service and pricing before any work was performed.
HUGHIE S. from M. J. Sullivan Hyundai responded on 06/24/2016

Hello Anthony
Thanks so much for the 5 star rating. We really appreciate you letting us service your vehicle.

Thanks Again,
Hugh Stevens
Service Director


GF
Gerard F.
New London, CT
2015 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/23/2016 Category: Service
The service people
Fantastic service area
HUGHIE S. from M. J. Sullivan Hyundai responded on 06/23/2016

Hello Gerard
Thanks so much for the 5 star rating. We really appreciate you letting us service your vehicle.

Thanks Again,
Hugh Stevens
Service Director


JM
Jon M.
Niantic, CT
2010 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/22/2016 Category: Service
Service was excellent on all points
Service was excellent
HUGHIE S. from M. J. Sullivan Hyundai responded on 06/22/2016

Hello Jon
Thanks so much for the 5 star rating. We really appreciate you letting us service your vehicle.

Thanks Again,
Hugh Stevens
Service Director


EK
Edward K.
North Stonington, CT
2013 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/21/2016 Category: Service
Awesome service!
Bob, as my service advisor, is outstanding. I go to him for both of my Hyundai's. Very helpful and considerate.
HUGHIE S. from M. J. Sullivan Hyundai responded on 06/21/2016

Hello Edward
Thanks so much for the 5 star rating. We really appreciate you letting us service your vehicle.

Thanks Again,
Bill Sullivan


AV
Annette V.
Gales Ferry, CT
2014 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/21/2016 Category: Service
Customer courtesy
Excellent care and service
HUGHIE S. from M. J. Sullivan Hyundai responded on 06/21/2016

Hello Annette
Thanks so much for the 5 star rating. We really appreciate you letting us service your vehicle.

Thanks Again,
Bill Sullivan


SH
St H.
New London, CT
2014 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/20/2016 Category: Service
they know the cars that they work on and are customer friendly
excelnt
HUGHIE S. from M. J. Sullivan Hyundai responded on 06/20/2016

Thanks so much for the 5 star rating. We really appreciate you letting us service your vehicle.

Thanks Again,
Bill Sullivan

AH
Albert H.
East Lyme, CT
2015 Hyundai Elantra
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
06/18/2016 Category: Service
Waiting time
Waiting time needs improvement.
HUGHIE S. from M. J. Sullivan Hyundai responded on 06/20/2016

I'm very sorry about your recent service visit. We are always striving to improve customer satisfaction.

Hugh Stevens
Service Director


Verified Customer
Waterford, CT
2015 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/18/2016 Category: Service
Visit to service department at MJ Sulliivan
It was a good experience
HUGHIE S. from M. J. Sullivan Hyundai responded on 06/19/2016

Thank you for your business and we really appreciate it. Happy driving!!

Bill Sullivan


SS
Scott S.
Atlanta, GA
2011 Hyundai Sonata Hyb
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/17/2016 Category: Service
Customer service
Service desk rep. lady.
William M S. from M. J. Sullivan Hyundai responded on 06/17/2016

Hello Scott,
Thanks so much for the 5 star rating. We really appreciate you letting us service your vehicle.

Thanks Again,
Bill Sullivan


RC
Rahul C.
Gales Ferry, CT
2016 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/17/2016 Category: Service
great customer service!
The staff here are very friendly and helpful. My oil change/maintenance was completed in less than an hour. The prices are also very reasonable. No complaints!
William M S. from M. J. Sullivan Hyundai responded on 06/17/2016

Hello Rahul,
Thanks so much for the 5 star rating. We really appreciate you letting us service your vehicle.

Thanks Again,
Bill Sullivan


TG
Tina G.
Groton, CT
2011 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/17/2016 Category: Service
Efficient and Easy - no internet :(
efficiency, ease of making an appt., good waiting area but the internet was not working this time which was kind of a bummer as I planned on working while waiting
William M S. from M. J. Sullivan Hyundai responded on 06/17/2016

Hello Tina,
Thanks so much for the 5 star rating. We really appreciate you letting us service your vehicle. Also Sorry about the internet.

Thanks Again,
Bill Sullivan