Overview

Overall Rating 4.66/5Overall Rating 4.66/5Overall Rating 4.66/5Overall Rating 4.66/5rating 4.66

1586 Reviews

ReScore Reviews™ (14)

ReScore
Overall Rating 4.1428571/5Overall Rating 4.1428571/5Overall Rating 4.1428571/5Overall Rating 4.1428571/5rating 4.1428571
Original
Overall Rating 1.85714/5rating 1.85714rating 1.85714rating 1.85714rating 1.85714
95% Would Recommend
100% Business Response
Latest Review about 14 hours ago

Reviews


TL
Thomas L.
Pawcatuck, CT
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/09/2018 Category: Service
Great place to do business with !
Thanks for the explanation on my blank inspection sheet

Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
11/09/2018 Category: Service
first time I got a blank inspection sheet returned to me after service. in the past it was always filledout ??
been doing business with MJ Sullivan for years
HUGHIE S. from M. J. Sullivan Hyundai responded on 11/10/2018

Hello Mr long, I'm sorry about the multi point inspection sheet, we started using electronic multi point work sheets. We've been given the customer both sheets attach so they can see the difference. I will email you the new work sheet. 

Hugh Stevens
Service Director


GF
Gerard F.
New London, CT
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/19/2018 Category: Service
best service anywhere
the service reps get the fact that great service is the guts of a company.

Overall Rating 1/5rating 1rating 1rating 1rating 1
10/19/2018 Category: Service
awful service
awful place for service
HUGHIE S. from M. J. Sullivan Hyundai responded on 10/19/2018

Thank you Gerard for taking the time to speak to me. Per our conversation I understand your concern. I've been trying to rectify this problem for years. I did speak to the people involved. I do apologize and hope to do business in the future.I would appreciate if you could re score the survey with a 5 for my service advisor shawn. Thank you.

Hugh Stevens
Service Director

HUGHIE S. from M. J. Sullivan Hyundai responded on 10/23/2018

Hello Gerry, thank you for the rescore, Shawn your service advisor on the last repair wanted me to thank you.

Hugh Stevens
Service Director


Verified Customer
Waterford, CT
2003 Hyundai Santa Fe
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
12/13/2017 Category: Service
Talk is cheap.
Had this same issue before and had calls from Hughie, same result...empty promise.

Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
12/13/2017 Category: Service
Car dealer don't care how long it takes, just keep waiting
Over 2 hours for an oil change is ridiculous. Enough said.
HUGHIE S. from M. J. Sullivan Hyundai responded on 12/14/2017

I'm sorry about your recent service visit. We are striving to reduce wait time for all our services. I do apologize for any inconvenience and hope to have this issue taken care of in the future.

Hugh Stevens
Service Director
 


JE
James E.
Groton, CT
2009 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/26/2017 Category: Service
Service
I was surprised by the call from Mr. Stevens apologizing for the service I received and his offer to correct and repair my problem. This was done the next day in a highly professional manner

Overall Rating 1/5rating 1rating 1rating 1rating 1
06/26/2017 Category: Service
Service
Did not do a complete check as requested
HUGHIE S. from M. J. Sullivan Hyundai responded on 06/27/2017

I want to thank you for given us the opportunity to repair your vehicle. I do apologized for any inconvenience we may have caused. If there is anything more we can do for you, please do not hesitate to contact me.

Hugh Stevens
Service Director


Verified Customer
2015 Hyundai Sonata
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
06/08/2017 Category: Service
worst service in the area
Don't take your car here unless you want the "filters are dirty, wipers are bad, etc....." high pressure maintenance slime job. We can replace those for you for just a little money. Reply was " so sorry we check all cars" I bet you do. How many uninformed people just say yes. Never going here again.

Overall Rating 1/5rating 1rating 1rating 1rating 1
06/08/2017 Category: Service
Ah, the old "your fuilters are very dirty" flim flam.
Replaced filters with dealer parts at 30k miles told filters are very dirty at 38k miles. I wasn't aware i drove in the baja 1000. What a buch of clowns.
HUGHIE S. from M. J. Sullivan Hyundai responded on 06/09/2017


I'm sorry about your recent service visit. We are required to check over the vehicle on every service. I do apologize for and inconvenience.

Hugh Stevens
Service Director

LR
Lauren R.
Oakdale, CT
2014 Hyundai Elantra Gt
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/06/2017 Category: Service
Fast response to resolve the problem
The device manager was Very professional and understood my complaint and solved the problem so I'm very satisfied and will return. Customerservice is number 1 in my book and he showed that to me thank you

Overall Rating 1/5rating 1rating 1rating 1rating 1
06/06/2017 Category: Service
Appointments not Completed on time many people were complaining
Completed on time many people were complaining
HUGHIE S. from M. J. Sullivan Hyundai responded on 06/06/2017

Hello Lauren, thank you for taking my call, I do apologize for any inconvenience we may have cause you. Because of this I would like to give you a complimentary oil change and tire rotation for your next service visit.

Thank you
Hugh Stevens
Service Director 


Verified Customer
East Lyme, CT
2011 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/29/2017 Category: Service
Follow up call
The dealership called and apologized for the service and explained some things about the weekend service services that are and are not available. They were very helpful.

Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
03/29/2017 Category: Service
Bad weekend service
Felt over charged and taken advantage of
HUGHIE S. from M. J. Sullivan Hyundai responded on 03/30/2017

I'm sorry about your recent service visit. I understand your frustration. Per our phone conversation I would like to give you a complimentary oil change at your next service.

Hugh Stevens
Service Director


CJ
Christian J.
East Haddam, CT
2012 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/04/2016 Category: Service
Great customer concern follow up response
This shows me that MJ Sullivan is a quality shop that cares about their customers. Thank you

Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
09/04/2016 Category: Service
Oil leak in engine repair
They forgot my oil change request after service for a major oil leak.
HUGHIE S. from M. J. Sullivan Hyundai responded on 09/06/2016

I do apologize for the mistake of forgetting your oil change. On your next service your oil change is on us. Please see Bena and she will take care of the service.

Thank You
Hugh Stevens
Service Director


SH
Stephen H.
Pawcatuck, CT
2016 Hyundai Tucson
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/19/2019 Category: Service
M J Sullivan Hyundai
Purchased certified used car. Exactly 1 week later the check engine light came on. They took me in 1st thing Monday am, gave me a loaner thru Enterprise, and made the necessary repairs FOC. Granted, the car shouldn't have had to get repairs, but they certainly made good on it.

JB
James B.
Ledyard, CT
2017 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/16/2019 Category: Service
Awesome thanks
Thanks
HUGHIE S. from M. J. Sullivan Hyundai responded on 08/17/2019

Thank you for the survey, we really appreciate your business!

Hugh Stevens
Service Director


DC
Deborah C.
Quaker Hill, CT
2015 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/15/2019 Category: Service
The people
The people who work there are very friendly and helpful.
HUGHIE S. from M. J. Sullivan Hyundai responded on 08/16/2019

Thank you for the survey, we really appreciate your business!

Hugh Stevens
Service Director


Verified Customer
East Lyme, CT
2018 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/15/2019 Category: Service
maintenance service
professional
HUGHIE S. from M. J. Sullivan Hyundai responded on 08/16/2019

Thank you for the survey, we really appreciate your business!

Hugh Stevens
Service Director


MM
Michele M.
Norwich, CT
2019 Hyundai Kona
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/14/2019 Category: Service
Oil change
I have had nothing but great service from the staff at MJ Sullivan. I bought a Hyundai and have highly recommended people I know to go to MJs.
HUGHIE S. from M. J. Sullivan Hyundai responded on 08/15/2019

Thank you for the survey, we really appreciate your business!

Hugh Stevens
Service Director


Verified Customer
Niantic, CT
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/14/2019 Category: Service
Customer service
They were prompt, courteous, and helpful. They got the job done and in an efficient manner.
HUGHIE S. from M. J. Sullivan Hyundai responded on 08/15/2019

Thank you for the survey, we really appreciate your business!

Hugh Stevens
Service Director


Verified Customer
Niantic, CT
2013 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/13/2019 Category: Service
Service Appointment
Great service! Quick and easy! Customer service was so friendly and helpful.
HUGHIE S. from M. J. Sullivan Hyundai responded on 08/14/2019

Thank you for the survey, we really appreciate your business!

Hugh Stevens
Service Director


JC
Jason C.
Groton, CT
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/13/2019 Category: Service
Helpful had umderstading service
The person helping me out in parts and services was Shawn I believe, he was very helpful and understanding to my situation. Kept very professional as well.
HUGHIE S. from M. J. Sullivan Hyundai responded on 08/14/2019

Thank you for the survey, we really appreciate your business!

Hugh Stevens
Service Director


JG
Joan G.
New London, CT
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/10/2019 Category: Service
Great customer servuce and your asked before they do additional work on your car
Very happy with my experience. Quick and curtiious service. Yeam is knowledgeable. Comfortable waiting area.
HUGHIE S. from M. J. Sullivan Hyundai responded on 08/12/2019

Thank you for the survey, we really appreciate your business!

Hugh Stevens
Service Director


JK
Judith K.
Old Lyme, CT
2019 Hyundai Santa Fe
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
08/09/2019 Category: Service
Professional Staff and good service.
The overall service experience was good. The staff was professional and service was as expected. I previously have owned a Lexus and due to circumstances I needed a more cost effective vehicle. Whereas I did not accept a high level of customer service with the purchase of this vehicle I did experience great customer service with my first 3000 mile service appointment.
HUGHIE S. from M. J. Sullivan Hyundai responded on 08/14/2019

I'm sorry about our parking situation. In the future please let your service advisor know and we will bring the vehicle to the door for you. Thank you for the survey, we really appreciate your business!

Hugh Stevens
Service Director


CM
Chip M.
Waterford, CT
2016 Hyundai Genesis
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/09/2019 Category: Service
Bob is the man
I have been in the area for 40 years and never stopped by. I didn’t by my care from mjsullivan but I will definitely get my car worked on there.
HUGHIE S. from M. J. Sullivan Hyundai responded on 08/14/2019

Thank you for the survey, we really appreciate your business!

Hugh Stevens
Service Director


DM
Deborah M.
Niantic, CT
2015 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/09/2019 Category: Service
very kind amd helpful
wish my locks work
HUGHIE S. from M. J. Sullivan Hyundai responded on 08/14/2019

I'm sorry about your door locks, I have spoken to the tech and he said you maybe plugging accessories into the vehicle that might short the fuse. If this is not the case give me a call and I will set you up for another appointment. Thank you.

Hugh Stevens
Service Director
860-442-4371