ReScore Reviews™ (19)
Called Customer and apologized to customer and explained that here at Wile Hyundai We value Our customers time. We made The Customer A Service Dept. offer, conversation very positive. Thanked the Customer for Their business.
Spoke with customer to apologize for the Service they recieved. We value the customers time, explained why service was not prompt, made offer to Customer thanking them for their business. asking for a rescore.
Thank you very much for your survey we try ery hard to keep our customers completly satisfied
We really try had to insure all our customers are completely satisfied we would like to address your fuel mileage issues at your next service visit
I apologize for the inconvenience I would like too have you bring your vehicle in to have this problem fixed at your earliest convenience I will also contact you about this issue as we strive to keep all our customers completely satisfied
The Wile service team would like to thank you for responding to the survey you received from your recent service. Unfortunately, it looks like we fell short on this visit. I agree, two hours for 2 tires and alignment is WAY to long. I will be contacting you shortly to discuss your visit. Thank you.
Shellie. The Wile Hyundai service team would like to thnak you for responding to the survey from your recent service visit. It looks like we fell short in our service process with your recent visit. Rest assured, your feedback and comments are greatly appreciated. It can only make us better for all of your future service needs!!!!!
The Wile service department would like to thank you for your recent service visit. It appears that we fell short on providing you a 5 star service visit. I would like the oppurtunity to speak with you on this matter. Please, either email me at email@example.com or call me at 860-228-7006 at your earliest convience.
I agree. It should not take 45 minutes to put a battery in. I will personally find out what the circumstances that led to the delay in getting your battery installed. I will be contacting you on Monday as soon as I get to the bottom of what happened. My sincerest apologies on this matter. Will make this right for you.
Thank you for responding to the survey from your recent service visit. Your feedback is greatly appreciated. Unfortunately it looks like we over promised and under delivered on this vist. The Wile service team sincerely apologizes for the length of time your service took. As it was stated " the exception not the rule". However, that is not an excuse. I would like the opportunity to contact you for an opportunity to make this right. Please feel free to email me at firstname.lastname@example.org.
I would like the oppurtunity to review with you , the invoice from your recent service visit. I understand you are upset with repairs that were done and I would like the oppurtunity to try to come to a peaceful resolve. Please, either email me or call me at the dealership. Thank you
Thank you for responding to the survey from your recent service visit. Per our conversation on this matter, I am working on resolve to this situation in an effort to retain you as a customer of Wile Hyundai. I will be following up with you very soon.
Thank you for taking the time to talk with Ron this morning. I am sending you a re-score now that we have resolved the confusion with our survey. Thank you!!!Lee Shea
Service and Parts Director