Overview

Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5rating 4.8

717 Reviews

ReScore Reviews™ (19)

ReScore
Overall Rating 4.8421084/5Overall Rating 4.8421084/5Overall Rating 4.8421084/5Overall Rating 4.8421084/5rating 4.8421084
Original
Overall Rating 2.73684/5Overall Rating 2.73684/5rating 2.73684rating 2.73684rating 2.73684
98% Would Recommend
100% Business Response
Latest Review 6 days ago

Reviews


Verified Customer
Willimantic, CT
2010 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/25/2017 Category: Service
Now I Regret My Negative Review because...
the dealership owner, Andy Wile, was extraordinarily gracious and patient in his explanation of the misunderstanding between me & the service manager. The fault was not all with the service dept. but also my failure to communicate the details of the needed repairs on my 130K miled Elantra. I am glad that the dispute was so easily handled and that I can continue my 15-yr. long relationship with Wile. It's really the best dealership I have ever dealt with -- competent, congenial personnel and an easygoing atmosphere!

Overall Rating 1/5rating 1rating 1rating 1rating 1
04/25/2017 Category: Service
Wile replaced Ron with a dishonest, fast-talking new service tech. What a shame.
This new tech failed to completely discuss all the work to be done on my car, failed to provide written or verbal estimates on the cost of repairs & service, and he performed work that was unnecessary. Inexcusable.
RICHARD T H. from Wile Hyundai responded on 04/26/2017

I would like the oppurtunity to review with you , the invoice from your recent service visit. I understand you are upset with repairs that were done and I would like the oppurtunity to try to come to a peaceful resolve. Please, either email me or call me at the dealership. Thank you


SS
Susan S.
Coventry, CT
2011 Hyundai Sonata
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
08/04/2016 Category: Service
Totally Disgussed
Poor

Verified Customer
Ashford, CT
2012 Hyundai Accent
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
07/18/2016 Category: Service
not good
See previous comments. Enough said.
Leanne S., Service and Parts Director from Wile Hyundai responded on 07/20/2016

Thank you for taking the time to talk with Todd today. If you have any other questions or comments please feel free to call or email.

Lee Shea
Service and Parts Director
Wile Hyundai
860-228-2300
lshea@wilemotorsinc.com

DC
DEBRA C.
Ashford, CT
2012 Hyundai Elantra
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
09/26/2015 Category: Service
It's okay
Had a hard time to get to dealership to honor the warranty on my vehicle

KH
Karen H.
Moodus, CT
2018 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/09/2019 Category: Service
Made it right
Marc called and explained why it took so long for oil change and apologized. I really appreciate it

Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
03/09/2019 Category: Service
Long wait
Appt for 1030 oil change car did not get serviced until 1230 no explanation
Marc C. from Wile Hyundai responded on 03/12/2019

Spoke with customer to apologize for the Service they recieved. We value the customers time, explained why service was not prompt, made offer to Customer thanking them for their business. asking for a rescore.


ET
Elizabeth T.
Oakdale, CT
2011 Hyundai Sonata
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
04/02/2018 Category: Service
Brakes and Steering work
Please see previous comments
RICHARD T H. from Wile Hyundai responded on 04/03/2018

I respectively apologize for your last service visit. Apparently, I have no idea what I'm doing.If you choose to return, and hopefully you will. You are more tna welcome to have Marc as your consultant and Manny as your technician. Again, I apologize.

ROBERT L G. from Wile Hyundai responded on 04/12/2018

Elizabeth
I am very sorry for your unsatisfactory previous service experience I assure you this is not how our service department conducts business.
 I assure you this will not happed again. You are a valuable customer that cannot be replaced I am the new Service Manager and would like to keep your business . I would like to offer you a free oil change at you next visit , any time you come in Marc and Manny will be glad to assist you or myself.

Thank You 
Bob Guevara
Service Manager


RD
Robert D.
Chaplin, CT
2010 Hyundai Elantra
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
06/03/2016 Category: Service
Car horn is possessed and goes off at will
The problem wasn't fixed. That is disappointing.
Leanne S., Service and Parts Director from Wile Hyundai responded on 06/06/2016

Thank you for taking the time to talk with Todd this morning. We are sorry to know the repair procedure did not fix your vehicle. We will reevaluate the problem when you are able to get back in and involve the Hyundai technical service hot line if necessary. Again thank you for your patience in this matter.

Lee Shea
Service and Parts Director
Wile Hyundai
860-228-2300
lshea@wilemotorsinc.com

Verified Customer
Coventry, CT
2011 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/02/2019 Category: Service
Outstanding
Contacted me about a service taking to long and resolved the issue. Will definitely be going back!

Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
07/02/2019 Category: Service
Took way too long
The service took way longer than it should have
Marc C. from Wile Hyundai responded on 07/10/2019

Called Customer and apologized to customer and explained  that here at Wile Hyundai We value Our customers time. We made The Customer A Service Dept. offer, conversation very positive. Thanked the Customer for Their business.


Verified Customer
Coventry, CT
2018 Hyundai Santa Fe S
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
07/24/2018 Category: Service
Seriously?
Average
Marc C. from Wile Hyundai responded on 08/07/2018

Thank You for choosing Wile Hyundai for your Service Needs. We Value You as our Customer and strive to give the best service experience. If You Have a suggestion or an Idea on how We can provide a better experience, please contact Me Marc C. again Thank You for Your business. 


CB
Carol B.
Hebron, CT
2015 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/15/2018 Category: Service
service is excellent
see previous reviews

Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
07/15/2018 Category: Service
honest and eliable
Check the previous notes on the mileage
ROBERT L G. from Wile Hyundai responded on 07/17/2018

Carol 
Thank you very much for your survey we try ery hard to keep our customers completly satisfied 
Thank You 
Bob Guevara
Service Manager

ROBERT L G. from Wile Hyundai responded on 07/23/2018

Carol 
We really try had to insure all our customers are completely satisfied we would like to address your fuel mileage issues at your next service visit

Thank You
Robert Guevara
Service Manager


JS
Janice S.
Coventry, CT
2013 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/31/2018 Category: Service
Squeaky passenger door.
Wile always takes care of any problems which they did in this case. Great crew!

Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
05/31/2018 Category: Service
Overview
Not sure why door has not been fixed properly. I have been in for this before. Other than that everyone is very nice and helpful.
ROBERT L G. from Wile Hyundai responded on 06/05/2018

Janice

I apologize for the inconvenience I would like too have you bring your vehicle in to have this problem fixed at your earliest convenience I will also contact you about this issue as we strive to keep all our customers completely satisfied

Thank You
Robert Guevara
service Manager


BD
Bruce D.
Ashford, CT
2015 Hyundai Sonata
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
04/03/2018 Category: Service
Courteous and Prefessional
It was not the dealers fault for the less then timely manner it took to repair. They had no access to the needed part which totally confuses me ! Hyundai should be working on quicker turn around times for sure !
ROBERT L G. from Wile Hyundai responded on 04/16/2018

Bruce 
I am the new service manager her at Wile Hyundai I just reviewed your survey on our service department and i under stand your frustration as far as the availability and how long it took the part , I would like to offer you a free oil change and tire rotation for your inconvenience

Thank You 
Bob Guevara
Service Manager 
 


Verified Customer
Colchester, CT
2017 Hyundai Tucson
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
03/20/2018 Category: Service
Small town dealer
Have had a transmission problem from day 1 and the dealer seems too small to understand or deal with it. Been back several times and the problem persist and is now growing in severity. Very discouraging for a new vehicle and they seem to be guessing as to how to fix it.
RICHARD T H. from Wile Hyundai responded on 03/20/2018

The Wile service team would like to thank you for your response to the survey from your recent service visit. It appears that we fell short in our efforts to provide you 5 star service. The Wile service team would like to the oppurtunity to speak with you and make a peaceful resolve


GM
Gale M.
Coventry, CT
2018 Hyundai Santa Fe S
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
03/18/2018 Category: Service
response
my visit to the Wile service dept. was solely for the inspection of my Santa Fe per a possible recall issue with the steering wheel. They checked, no issue found. Beyond doing an acceptable job what else is expected?
P.S. I dislike these questionnaires from any source where the expectation is always for "excellent" or "outstanding"......I never got an A in anything for just showing up. When it comes about that some exceptional service is indeed received I will say so with enthusiasm.
RICHARD T H. from Wile Hyundai responded on 03/19/2018

The Wile service team would like to thank you for your response to the survey from your recent service visit. It appears that we fell short in our efforts to provide you 5 star service. The Wile service team would like to the oppurtunity to speak with you and make a peaceful resolve


CM
Christopher M.
Windham, CT
2015 Hyundai Sonata
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
01/30/2018 Category: Service
Moisture and ice on inside windows
Dealership check my car overnight found out there was moisture on the inside of my windows the next day they cracked the windows a little bit and said it helped a problem. It never fix the problem but they recommended me to buy ring guards and crack my windows so I don't have moisture on the windows I think the dealership if that was a recommendation they should be paying for that not me because they couldn't find out the problem
RICHARD T H. from Wile Hyundai responded on 01/30/2018

The Wile service team would like to thank you for your response to the survey from your recent service visit. It appears that we fell short in our efforts to provide you 5 star service. The Wile service team would like to the oppurtunity to speak with you and make a peaceful resolve.


ET
Eileen T.
Hebron, CT
2011 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/19/2017 Category: Service
They made there wrong, right :)
Going to a dealership to get work done is always more expensive then if you were to go to a "jiffy lube" or Town Fair - THIS dealership is turning out to be worth the extra dollars... Going to Wile instead of the dealership I bought it from is turning out to be the best decision I made....like I said in the negative review... customer service is always kind and courteous and again they came through. Thank you for making me feel like a valued customer and not just a dollar sign.

Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
12/19/2017 Category: Service
2 hr Tire replacement with an appointment isn't acceptable
Tire replacement took WAY too long....
RICHARD T H. from Wile Hyundai responded on 12/20/2017

The Wile service team would like to thank you for responding to the survey you received from your recent service. Unfortunately, it looks like we fell short on this visit. I agree, two hours for 2 tires and alignment is WAY to long. I will be contacting you shortly to discuss your visit. Thank you. 


SJ
Shellie J.
Willimantic, CT
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/07/2017 Category: Service
Personal Service Issues Resolved!
Recently, I had service at Wile and while there were some issues with taking care of the repair....it was really out of the hands of anyone! We'll call it fate conspiring to keep me from getting my repair! Darn Fed Ex! But seriously...other than the lack of followup previously on my actual purchase and the unfortunate series of events (which was no one's fault), I have had excellent service here! I will be returning for my service as I do trust them to do a great job! Service department has always taken care of my cars and have always been pleased with the results.

Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
12/07/2017 Category: Service
Personal Service Could Be Better
While I believe they are very good at what they do, the service level could be better. I never received any calls from the dealership after my purchase (of a very expensive vehicle) to check up on my experience or if anything could be helped with. I did have a repair that needed to be completed and through a series of canceled appointments (no loaner available most times), it took nearly a year to get repaired. During the repair process, there were issues with the part and it took nearly three days to get the repair completed. I do feel that this particular repair situation could have been helped ages ago by simply having a loaner available during one of the multiple appts I had made and was canceled by the dealership. I will likely continue to get my service done at this location since I do feel they do good work regardless of the issues surrounding that. But I am still very disappointed in the lack of interest after my purchase in any experience I had by the dealership. I will be very much less likely to purchase another car at this location (and this is the second car I have purchased there) the next time. I am just saddened by the lack of response by this dealership. A simple, "hey, how is it going?" would have corrected my entire impression.
RICHARD T H. from Wile Hyundai responded on 12/07/2017

Shellie. The Wile Hyundai service team would like to thnak you for responding to the survey from your recent service visit. It looks like we fell short in our service process with your recent visit. Rest assured, your feedback and comments are greatly appreciated. It can only make us better for all of your future service needs!!!!!


TS
Timothy S.
Windham, CT
2014 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/16/2017 Category: Service
Update on service
Todd called me within a few minutes of my sent survey. He recalled my conversation at the previous service and apologized for the oversight of the free oil change. He said he would make up for the shortcoming and make notes on our service record to insure that this doesn't happen again. I appreciate his integrity and commitment to serving your customers.

Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
11/16/2017 Category: Service
Good service
Quality.
RICHARD T H. from Wile Hyundai responded on 11/16/2017

The Wile service department would like to thank you for your recent service visit. It appears that we fell short on providing you a 5 star service visit. I would like the oppurtunity to speak with you on this matter. Please, either email me at toddh@wilemotorsinc.com or call me at 860-228-7006 at your earliest convience.


Verified Customer
2016 Hyundai Elantra
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
10/25/2017 Category: Service
ok
Service was not completed as stated on the invoice
RICHARD T H. from Wile Hyundai responded on 10/26/2017

The Wile service department would like to thank you for your recent service visit. It appears that we fell short on providing you a 5 star service visit. I would like the oppurtunity to speak with you on this matter. Please, either email me at toddh@wilemotorsinc.com or call me at 860-228-7006 at your earliest convience.


RM
Robert M.
Lebanon, CT
2011 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/30/2017 Category: Service
change of new battery
They reached out to me as soon as they saw my last comment within a day, and made it right for me. I am very please on how they resolved the issue. I have always been pleased with the service, and the service men are very pleasant to deal with. I would recommend my friends to come here for a new or used vehicle, They have always treated me with respect.

Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
09/30/2017 Category: Service
change of new battry
I don't think it should take an hour to change a battery.
RICHARD T H. from Wile Hyundai responded on 09/30/2017

I agree. It should not take 45 minutes to put a battery in. I will personally find out what the circumstances that led to the delay in getting your battery installed. I will be contacting you on Monday as soon as I get to the bottom of what happened. My sincerest apologies on this matter. Will make this right for you.