Overview

Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5rating 4.8

719 Reviews

ReScore Reviews™ (19)

ReScore
Overall Rating 4.8421084/5Overall Rating 4.8421084/5Overall Rating 4.8421084/5Overall Rating 4.8421084/5rating 4.8421084
Original
Overall Rating 2.73684/5Overall Rating 2.73684/5rating 2.73684rating 2.73684rating 2.73684
98% Would Recommend
100% Business Response
Latest Review 1 day ago

Reviews


Verified Customer
Coventry, CT
2011 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/02/2019 Category: Service
Outstanding
Contacted me about a service taking to long and resolved the issue. Will definitely be going back!

Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
07/02/2019 Category: Service
Took way too long
The service took way longer than it should have
Marc C. from Wile Hyundai responded on 07/10/2019

Called Customer and apologized to customer and explained  that here at Wile Hyundai We value Our customers time. We made The Customer A Service Dept. offer, conversation very positive. Thanked the Customer for Their business.


KH
Karen H.
Moodus, CT
2018 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/09/2019 Category: Service
Made it right
Marc called and explained why it took so long for oil change and apologized. I really appreciate it

Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
03/09/2019 Category: Service
Long wait
Appt for 1030 oil change car did not get serviced until 1230 no explanation
Marc C. from Wile Hyundai responded on 03/12/2019

Spoke with customer to apologize for the Service they recieved. We value the customers time, explained why service was not prompt, made offer to Customer thanking them for their business. asking for a rescore.


Verified Customer
Coventry, CT
2016 Hyundai Accent
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/13/2018 Category: Service
Service is good
Car, itself....eh
ROBERT L G. from Wile Hyundai responded on 05/15/2018

Thank you very much for your 5 star review of our service department as always we like to see that our customers are completely satisfied.

Thank You
Robert Guevara
Service Manager


Verified Customer
Colchester, CT
2017 Hyundai Tucson
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
03/20/2018 Category: Service
Small town dealer
Have had a transmission problem from day 1 and the dealer seems too small to understand or deal with it. Been back several times and the problem persist and is now growing in severity. Very discouraging for a new vehicle and they seem to be guessing as to how to fix it.
RICHARD T H. from Wile Hyundai responded on 03/20/2018

The Wile service team would like to thank you for your response to the survey from your recent service visit. It appears that we fell short in our efforts to provide you 5 star service. The Wile service team would like to the oppurtunity to speak with you and make a peaceful resolve


Verified Customer
Colchester, CT
2013 Hyundai Elantra
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/04/2018 Category: Service
My experience
The warranty work done in the shop was quick as I was told it would be up to a half hour. Hopefully the work done will enhance my mileage that was quoted to be "better" than my older Elantra which has proved not to be the case. VERY disappointed as my older one got 30-33mph consistently and the newer one at best 26. I most likely would not return to Wile Hyundai to purchase another car.
RICHARD T H. from Wile Hyundai responded on 02/05/2018

Thank you for responding to the survey from your recent service visit. The feedback you provide us only makes us better. The Wile service team looks forward to continue providing you 5 star service for all of your future needs!!!


CM
Christopher M.
Windham, CT
2015 Hyundai Sonata
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
01/30/2018 Category: Service
Moisture and ice on inside windows
Dealership check my car overnight found out there was moisture on the inside of my windows the next day they cracked the windows a little bit and said it helped a problem. It never fix the problem but they recommended me to buy ring guards and crack my windows so I don't have moisture on the windows I think the dealership if that was a recommendation they should be paying for that not me because they couldn't find out the problem
RICHARD T H. from Wile Hyundai responded on 01/30/2018

The Wile service team would like to thank you for your response to the survey from your recent service visit. It appears that we fell short in our efforts to provide you 5 star service. The Wile service team would like to the oppurtunity to speak with you and make a peaceful resolve.


SJ
Shellie J.
Willimantic, CT
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/07/2017 Category: Service
Personal Service Issues Resolved!
Recently, I had service at Wile and while there were some issues with taking care of the repair....it was really out of the hands of anyone! We'll call it fate conspiring to keep me from getting my repair! Darn Fed Ex! But seriously...other than the lack of followup previously on my actual purchase and the unfortunate series of events (which was no one's fault), I have had excellent service here! I will be returning for my service as I do trust them to do a great job! Service department has always taken care of my cars and have always been pleased with the results.

Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
12/07/2017 Category: Service
Personal Service Could Be Better
While I believe they are very good at what they do, the service level could be better. I never received any calls from the dealership after my purchase (of a very expensive vehicle) to check up on my experience or if anything could be helped with. I did have a repair that needed to be completed and through a series of canceled appointments (no loaner available most times), it took nearly a year to get repaired. During the repair process, there were issues with the part and it took nearly three days to get the repair completed. I do feel that this particular repair situation could have been helped ages ago by simply having a loaner available during one of the multiple appts I had made and was canceled by the dealership. I will likely continue to get my service done at this location since I do feel they do good work regardless of the issues surrounding that. But I am still very disappointed in the lack of interest after my purchase in any experience I had by the dealership. I will be very much less likely to purchase another car at this location (and this is the second car I have purchased there) the next time. I am just saddened by the lack of response by this dealership. A simple, "hey, how is it going?" would have corrected my entire impression.
RICHARD T H. from Wile Hyundai responded on 12/07/2017

Shellie. The Wile Hyundai service team would like to thnak you for responding to the survey from your recent service visit. It looks like we fell short in our service process with your recent visit. Rest assured, your feedback and comments are greatly appreciated. It can only make us better for all of your future service needs!!!!!


KM
KIM M.
2016 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/17/2017 Category: Service
Consumer
Excellent service and the team was great.
RICHARD T H. from Wile Hyundai responded on 06/19/2017

Kim. Thank you for responding to the survey from your recent service visit. Your feedback is greatly appreciated. The Wile service team looks forward to continue providing 5 star service each time you come to Wile for service.


Verified Customer
Willimantic, CT
2010 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/25/2017 Category: Service
Now I Regret My Negative Review because...
the dealership owner, Andy Wile, was extraordinarily gracious and patient in his explanation of the misunderstanding between me & the service manager. The fault was not all with the service dept. but also my failure to communicate the details of the needed repairs on my 130K miled Elantra. I am glad that the dispute was so easily handled and that I can continue my 15-yr. long relationship with Wile. It's really the best dealership I have ever dealt with -- competent, congenial personnel and an easygoing atmosphere!

Overall Rating 1/5rating 1rating 1rating 1rating 1
04/25/2017 Category: Service
Wile replaced Ron with a dishonest, fast-talking new service tech. What a shame.
This new tech failed to completely discuss all the work to be done on my car, failed to provide written or verbal estimates on the cost of repairs & service, and he performed work that was unnecessary. Inexcusable.
RICHARD T H. from Wile Hyundai responded on 04/26/2017

I would like the oppurtunity to review with you , the invoice from your recent service visit. I understand you are upset with repairs that were done and I would like the oppurtunity to try to come to a peaceful resolve. Please, either email me or call me at the dealership. Thank you


CV
Carol V.
Colchester, CT
2014 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/04/2017 Category: Service
Service Manager is the best.
All's well that ends well. Thank you so much for your efforts. Well done.

Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
04/04/2017 Category: Service
Very Unhappy Customer
When I made my appointment, it was for 2 recalls and a repair to which they needed to order a part. I went to my scheduled appointment ; they did the 2 recalls BUT did not do the repair since they had to order ANOTHER part; REALLY??? Had to take time of f rom work a second time! Not happy st all! Makes me wonder why this was my 5TH HYUNDAI PURCHASE!!
RICHARD T H. from Wile Hyundai responded on 04/06/2017

Thank you for responding to the survey from your recent service visit. Per our conversation on this matter, I am working on resolve to this situation in an effort to retain you as a customer of Wile Hyundai. I will be following up with you very soon.


Verified Customer
Columbia, CT
2015 Hyundai Sonata
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
11/12/2016 Category: Service
Lack of confidence that honest customer service is being provided.
At times I have been very satisfied and at other times very disappointed which makes it difficult
To recommend. I would love to continue using Wilebecause of convenience of location. Suggestion don't push for things that do not need to be done. Example changing filters such as air or cabin filters that with a gentle tap are made nearly pristine. When I had my Azera a couple of years ago I was told I needed brakes. I had them independently evaluated only to find they
Were fine. Mileage wise I may have been do but based on how brakes were used they were still good..
In short at times very satisfied and at times not satisfied and confidence lacking. Thank you

Verified Customer
Danielson, CT
2011 Hyundai Elantra
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
08/16/2016 Category: Service
It took longer than I was told and the service was not completed. This is not the first time that I was given poor information. When I purchased the car I was told that the MPG would be about 40MPG. Even on highway driving I have not averaged over 30.
Not great but the people were friendly.
Leanne S., Service and Parts Director from Wile Hyundai responded on 08/18/2016

Thank you for speaking with Todd today. We appreciate your understanding of the time and parts ordering issues that can occur and we do hope to see you again soon.

Lee Shea
Service and Parts Director
Wile Hyundai
860-228-2300
lshea@wilemotorsinc.com

SS
Susan S.
Coventry, CT
2011 Hyundai Sonata
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
08/04/2016 Category: Service
Totally Disgussed
Poor

Verified Customer
Ashford, CT
2012 Hyundai Accent
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
07/18/2016 Category: Service
not good
See previous comments. Enough said.
Leanne S., Service and Parts Director from Wile Hyundai responded on 07/20/2016

Thank you for taking the time to talk with Todd today. If you have any other questions or comments please feel free to call or email.

Lee Shea
Service and Parts Director
Wile Hyundai
860-228-2300
lshea@wilemotorsinc.com

DC
DEBRA C.
Ashford, CT
2012 Hyundai Elantra
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
09/26/2015 Category: Service
It's okay
Had a hard time to get to dealership to honor the warranty on my vehicle

GM
GAIL M.
Amston, CT
2015 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/31/2015 Category: Service
Nice clean facility. Comfortable waiting area
Had oil change and tire rotation. Also asked that they re fasten Cabin air filter cover, as it was rattling. I was ther for an hour and 20 minutes. Way to long of a wait..

JS
Janice S.
Coventry, CT
2013 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/21/2019 Category: Service
Great service
Service is always great at Wile and this one was also. Mark and Chris are very good at what they do and nice and informative when I ask questions. Like it when they take that time with a customers concerns.

EC
Elaine C.
Lebanon, CT
2019 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/18/2019 Category: Service
Service
Prompt and friendly service personnel

DD
Deborah D.
East Hampton, CT
2012 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/11/2019 Category: Service
Service
Excellent service. Quick and efficient

KP
Kathie P.
Coventry, CT
2017 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/11/2019 Category: Service
Wile Hyundai
Prompt & courteous service