Overview

Overall Rating 4.67/5Overall Rating 4.67/5Overall Rating 4.67/5Overall Rating 4.67/5rating 4.67

1225 Reviews

ReScore Reviews™ (44)

ReScore
Overall Rating 4.4772736/5Overall Rating 4.4772736/5Overall Rating 4.4772736/5Overall Rating 4.4772736/5rating 4.4772736
Original
Overall Rating 2.33333/5Overall Rating 2.33333/5rating 2.33333rating 2.33333rating 2.33333
94% Would Recommend
100% Business Response
Latest Review 1 day ago

Reviews


Verified Customer
Westport, CT
2010 Hyundai Elantra
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/31/2019 Category: Service
well.....has been better
would prefer to discuss via phone or face to face

CD
Carmelo D.
Bridgeport, CT
2015 Hyundai Veloster
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/28/2019 Category: Service
Awesome place
Professional people
This Dealer is PRICELESS..
MICHAEL W. from Balise Hyundai of Fairfield responded on 05/31/2019

Thank you very much for allowig us the opportuity to service your vehicle. We look forward to seeing you in the future for your next service.
If you need assistance before then please contact us.

Than you,


MD
Melissa D.
Ridgefield, CT
2017 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/27/2019 Category: Service
The service all around.
Very accommodating, friendly and helpful. I was skeptical about using the new lift service and it worked out very well. It was seamless. Thank you.
MICHAEL W. from Balise Hyundai of Fairfield responded on 05/31/2019

Thank you for your feedback. I am happy to hear that your experience was positive. We look forward to seeing you in the future.

Thankyou,


GF
Geogene F.
Stratford, CT
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/25/2019
Very Pleased
I am very pleased with the service and the staff overall.
I am waiting for the 2020's to come out and I will be in. I do get my service done there and am pleased with that. 7 people in my family all own Hyundai, new, used and leased. Guess you can say we are a Hyundai family. And I started it all!
G Fasanella

TW
Tom W.
Massachusetts
2019 Hyundai Ioniq Plug
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/24/2019 Category: Service
Great service
Great job from the beginning,professional and service done in a timely manner- definitely recommended
JOSE A Z. from Balise Hyundai of Fairfield responded on 05/25/2019

Thank you for providing us with your feedback from your recent visit to our dealership and your kind words.


Verified Customer
Norwalk, CT
2016 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/22/2019 Category: Service
Great staff
The young gentlemen welcomed me politely & kept me informed of all my issues with my car. Also recommending services I should have do at what mileage.
JOSE A Z. from Balise Hyundai of Fairfield responded on 05/22/2019

Thank you for providing us with your feedback from your recent visit to our dealership and your kind words!


Verified Customer
Trumbull, CT
2013 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/21/2019 Category: Service
Customer service
Blaise Hyundai of Fairfield has a great service department.
JOSE A Z. from Balise Hyundai of Fairfield responded on 05/22/2019

Thank you for providing us with your feedback from your recent visit to our dealership and your kind words!


Verified Customer
Westport, CT
2007 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/21/2019 Category: Service
Fair dealership
Customer friendly; fair prices
JOSE A Z. from Balise Hyundai of Fairfield responded on 05/22/2019

Thank you for providing us with your feedback from your recent visit to our dealership and your kind words!


LM
Lydia M.
Fairfield, CT
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/20/2019 Category: Service
Good service
Work done in timely manner. No complaints.
JOSE A Z. from Balise Hyundai of Fairfield responded on 05/21/2019

Thank you for providing us with your feedback from your recent visit to our dealership and your kind words.


Verified Customer
Weston, CT
2012 Hyundai Santa Fe
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/16/2019 Category: Service
Westkohl
Great job !
JOSE A Z. from Balise Hyundai of Fairfield responded on 05/17/2019

Thank you for providing us with your feedback from your recent visit to our dealership, we will keep in mind your feedback on your next visit and hope we can get us up to a 5 start review.


KR
Kaushik R.
Norwalk, CT
2017 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/15/2019 Category: Service
Ambience
Very good service in quick time
MICHAEL W. from Balise Hyundai of Fairfield responded on 05/16/2019

Thank you for providing us with your feedback. If there is anything we may assist you before your next service please let us know.


Verified Customer
Milford, CT
2014 Hyundai Santa Fe
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
05/14/2019 Category: Service
Nice Representative - Just took way too long and was a little pricey
The representative was pleasant. Just disappointed that it took almost 2 hours for an oil change and the service was almost double the cost of the prior visit.
MICHAEL W. from Balise Hyundai of Fairfield responded on 05/16/2019

Thank you for providing us with your feedback on your recent service visit. our number one goal is to provide our guest with an excellent experience. based upon your feed back we feel short of that and I apologies.

Guest with appointments for basic factory maintenance should expect to be in and out in 60 minutes or less. We perform competitive market studies several times a year to ensure that we are priced properly for our market. 

We hope that you will provide us with another change to show you that we can and do provide excellent service.

Thank you,
 


Verified Customer
Trumbull, CT
2017 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/13/2019 Category: Service
Oil change
The customer service during my visit was excellent. I was very disappointed about the tremendous rate increase of a basic oil change. Although I would recommend Balise Hyundai for their customer service, I would be hesitant to recommend without pointing out this out.
MICHAEL W. from Balise Hyundai of Fairfield responded on 05/14/2019

Thank you for your feedback. We strive to provide excellent service and competitive pricing.

Thank you,


Verified Customer
Westport, CT
2017 Hyundai Elantra
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
05/11/2019 Category: Service
please honor promises.
Hoping for better communication.
MICHAEL W. from Balise Hyundai of Fairfield responded on 05/14/2019

Thank you for providing us with your feedback from your recent visit to our dealership. I am sorry to hear that we didnt provide you the level of service you have become to expect.

We use your feedback to learn and train from. We would be happy to provide you with a wash. If you require a wash service befor your next service please contact us to arrange.

Thank you,


MW
Marcus W.
Stratford, CT
2018 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/10/2019 Category: Service
A recommendation:
I made a reservation via the call center which I learned wasn't even in the state I got my hyundai from; which is an important point, because I specifically mentioned on the call that I would be waiting with my vehicle for I had to commute to work after the servicing. The call center had no clue that the dealership was committing to alot of clients for certain time slots, creating a longer than usual wait. Nevertheless upon mentioning this to the service representative (Angel), he was very understanding of the situation. Regardless of the number of people there, I was able to have my car serviced and was returned quickly. Their garage does and has always done fine work on my car whenever I drop it off.
Hopefully the call center can be able to be more transparent about the reservations they make for the garages/car dealerships they work with in the future?
MICHAEL W. from Balise Hyundai of Fairfield responded on 05/14/2019

Thank you for taking the time to provide us with your feeback. We always strive to provide outstanding service to our guest. We do use a call center that is located at our corporate location. We do work with the stores and communicate daily as to whats going on. We clearly dropped the ball on your appointment and didnt communicate clearly. We take your valuable feedback and turn that into training and learning opportunites.

Thank you again for your feedback and we hope to see you for your next service.

Thank you,


Verified Customer
Trumbull, CT
2019 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/09/2019 Category: Service
Convenient and quality service
Always do a good job
MICHAEL W. from Balise Hyundai of Fairfield responded on 05/10/2019

Thank you for taking the time to provide us with your feedback on your recent visit to our dealership. we look foreard to seeing you on your next visit.


JC
Josue C.
Bridgeport, CT
2011 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/05/2019 Category: Service
That you have a Bilingual help that was great
I have no idea that you have a Bilingual help I was nerveous because my vocabulary in car repairs are not good but when I meet Jose I fewl confidence and ask more, I will back
JOSE A Z. from Balise Hyundai of Fairfield responded on 05/07/2019

THANK YOU FOR YOUR KIND WORDS AND FILLING OUT OUR REVIEW


Verified Customer
Fairfield, CT
2018 Hyundai Kona
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/01/2019 Category: Service
Owner
The service works for me, the people are respectful, haven't had any trouble with this dealership through three cars.
ANGEL M O. from Balise Hyundai of Fairfield responded on 05/08/2019

Thank you very much for your responce. Looking foward continued business.


MM
Muriel M.
Bridgeport, CT
2013 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/29/2019 Category: Service
Friendly Customer Service
Waiting time was an issue and during this time, there was no update.
RAYMOND M L., SERVICE MANAGER from Balise Hyundai of Fairfield responded on 04/29/2019

Thank you for the review. I apologize for the miscommunication. 

Ray Lattman
Service Manager
203.659.5242

S
S.
Rye, NY
2015 Hyundai Genesis
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/24/2019 Category: Service
Service Department
They get the job done quickly and correctly.
RAYMOND M L., SERVICE MANAGER from Balise Hyundai of Fairfield responded on 04/25/2019

Thank you for the kind words and 5 star review.

Ray Lattman
Service Manager
203.659.5242