Overview

Overall Rating 4.67/5Overall Rating 4.67/5Overall Rating 4.67/5Overall Rating 4.67/5rating 4.67

1225 Reviews

ReScore Reviews™ (44)

ReScore
Overall Rating 4.4772736/5Overall Rating 4.4772736/5Overall Rating 4.4772736/5Overall Rating 4.4772736/5rating 4.4772736
Original
Overall Rating 2.33333/5Overall Rating 2.33333/5rating 2.33333rating 2.33333rating 2.33333
94% Would Recommend
100% Business Response
Latest Review 1 day ago

Reviews


DM
Daniel M.
Sandy Hook, CT
2014 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/02/2019 Category: Service
Always on time
Balise service always meets their commitment on completing any service repairs they have done for me. If time is important to you when servicing your car they are the one to go to.
RAYMOND M L., SERVICE MANAGER from Balise Hyundai of Fairfield responded on 04/02/2019

Thank you for the awesome comments and 5 star review.

Ray Lattman
Service Manager
203.659.5242

VR
Vera R.
Norwalk, CT
2012 Hyundai Accent
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/02/2019 Category: Service
Good job
Came for routine service. It was quick, professional and friendly. Thank you
RAYMOND M L., SERVICE MANAGER from Balise Hyundai of Fairfield responded on 04/02/2019

Thank you for the kind words and 5 star review.

Ray Lattman
Service Manager
203.659.5242

RC
Ryan C.
Trumbull, CT
2014 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/29/2019 Category: Service
Thanks Ray!
Very helpful. Thank you!
RAYMOND M L., SERVICE MANAGER from Balise Hyundai of Fairfield responded on 03/30/2019

You are welcome.

 Thank you for the kind words and 5 star review.

Ray Lattman
Service Manager
203.659.5242

AH
Alvia H.
Norwalk, CT
2016 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/29/2019 Category: Service
Service personnel were great
Angel was great on checking me in and was pleasant to speak to. So friendly
RAYMOND M L., SERVICE MANAGER from Balise Hyundai of Fairfield responded on 03/29/2019

Thank you for the kind words and 5 star review.

Ray Lattman
Service Manager
203.659.5242

JM
Judith M.
Milford, CT
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/28/2019 Category: Service
Staff is courteous and helpful right when you enter for service.
My service person answered all inquiries quickly and courteously. I have been very happy with the service I receive since I purchased my first car at this dealership
RAYMOND M L., SERVICE MANAGER from Balise Hyundai of Fairfield responded on 03/29/2019

Thank you for the kind words and 5 star review.

Ray Lattman
Service Manager
203.659.5242

CM
Charles M.
Bridgeport, CT
2017 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/25/2019 Category: Service
Very Good Service
chuck m
RAYMOND M L., SERVICE MANAGER from Balise Hyundai of Fairfield responded on 03/28/2019

Thank you for the kind words and 5 star review.

Ray Lattman
Service Manager
203.659.5242

DE
Debra E.
Weston, CT
2018 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/23/2019 Category: Service
First servicing
What a pleasure it was to come to Balise! Everything went perfectly - I was helped immediately by Angel, who was kind and responsive. The servicing took exactly as long as I expected. There was absolutely nothing to complain about! I look forward to using them going forward.
RAYMOND M L., SERVICE MANAGER from Balise Hyundai of Fairfield responded on 03/23/2019

Thank you for the 5 star review.

Ray Lattman
Service Manager
203.659.5242

Verified Customer
Trumbull, CT
2015 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/22/2019 Category: Service
Front staff friendly and they aim to please.
Have more parts in stock. This is only the second time I’ve needed a repair, but both times have necessitated a second visit. That is less than ideal for me.
RAYMOND M L., SERVICE MANAGER from Balise Hyundai of Fairfield responded on 03/23/2019

Thank you for the review. Hopefully we can get 5 stars next time.

Ray Lattman
Service Manager
203.659.5242

HB
Hilliard B.
Trumbull, CT
2018 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/22/2019 Category: Service
Helpful staff, fast service
Helpful staff
RAYMOND M L., SERVICE MANAGER from Balise Hyundai of Fairfield responded on 03/23/2019

Thank you for the kind words and 5 star review.

Ray Lattman
Service Manager
203.659.5242

AT
Avelina T.
Bridgeport, CT
2018 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/21/2019 Category: Service
Good service
Kind, considerate associate and helpful as we got both an oil change for one car and an inspection for the other. Simple stress free trip.
RAYMOND M L., SERVICE MANAGER from Balise Hyundai of Fairfield responded on 03/21/2019

Thank you for the kind words and 5 star review.

Ray Lattman
Service Manager
203.659.5242

GP
Gary P.
Fairfield, CT
2012 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/20/2019 Category: Service
Recalls
We were here for the two recalls on our 2012 Sonata.
RAYMOND M L., SERVICE MANAGER from Balise Hyundai of Fairfield responded on 03/20/2019

Thank you for the kind words and 5 star review.

Ray Lattman
Service Manager
203.659.5242

SR
Stephen R.
Stratford, CT
2018 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/20/2019 Category: Service
Service appointment
Fast service, was able to wait for about an hour for the car
RAYMOND M L., SERVICE MANAGER from Balise Hyundai of Fairfield responded on 03/20/2019

Thank you for the kind words and 5 star review.

Ray Lattman
Service Manager
203.659.5242

Verified Customer
Redding, CT
2011 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/19/2019 Category: Service
Vehicle recall service
Good job overall servicing the recall notices. A little too focused on upselling purported maintance issues that may or may not be really needed at a very high price tag to remediate. Would have been nice to know what work would be needed regarding the check engine light codes errors--service stated they didn't have time to research the check engine light error codes, but said there were a few problems related to them...
RAYMOND M L., SERVICE MANAGER from Balise Hyundai of Fairfield responded on 03/20/2019

Thank you for the review. hopefully we can earn 5 stars next time.

Ray Lattman
Service Manager
203.659.5242

MG
Meri G.
Bridgeport, CT
2013 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/19/2019 Category: Service
Scheduling Appointment
Quick and easy
RAYMOND M L., SERVICE MANAGER from Balise Hyundai of Fairfield responded on 03/19/2019

Thank you for the 5 star review.

Ray Lattman
Service Manager
203.659.5242

Verified Customer
Norwalk, CT
2018 Hyundai Santa Fe S
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/19/2019 Category: Service
Balise Service
Enjoyable experience for a car dealership service department. Everyone is friendly and courteous and the waiting room is clean and comfortable.
RAYMOND M L., SERVICE MANAGER from Balise Hyundai of Fairfield responded on 03/19/2019

Thank you for the review. Let us know how we can get 5 stars next time.

Ray Lattman
Service Manager
203.659.5242

Verified Customer
West Haven, CT
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/19/2019 Category: Service
Great Service
Every time they i come they get my car in and out in no time!!
RAYMOND M L., SERVICE MANAGER from Balise Hyundai of Fairfield responded on 03/19/2019

Thank you for the Great comments and 5 star review.

Ray Lattman
Service Manager
203.659.5242

JR
Joann R.
Trumbull, CT
2016 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/18/2019 Category: Service
Recall
I had to have this done, but I got an appointment quickly. Waiting room was comfortable. I wish it didn't take so long though (more than an hour).
RAYMOND M L., SERVICE MANAGER from Balise Hyundai of Fairfield responded on 03/18/2019

Thank you for the review and 5 stars. The recall that was done to your vehicle sometimes takes a little longer to complete but I'm glad you were comfortable.

Ray Lattman
Service Manager
203.659.5242

RD
Richard D.
Fairfield, CT
2011 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/18/2019 Category: Service
Clean
Exellent
RAYMOND M L., SERVICE MANAGER from Balise Hyundai of Fairfield responded on 03/18/2019

Thank you for the Excellent review and 5 star review.

Ray Lattman
Service Manager
203.659.5242

NL
Nahysha L.
Bridgeport, CT
2013 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/17/2019 Category: Service
Ms. L
My experience was beyond great, felt comfortable.
RAYMOND M L., SERVICE MANAGER from Balise Hyundai of Fairfield responded on 03/18/2019

Thank you for the Great comment and 5 star review.

Ray Lattman
Service Manager
203.659.5242

Verified Customer
Fairfield, CT
2017 Hyundai Santa Fe S
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/17/2019 Category: Service
Yay Hyundai
Friendly people
RAYMOND M L., SERVICE MANAGER from Balise Hyundai of Fairfield responded on 03/18/2019

Thank you for the review. Let us know how we can get 5 stars next time.

Ray Lattman
Service Manager
203.659.5242