Overview

Overall Rating 4.67/5Overall Rating 4.67/5Overall Rating 4.67/5Overall Rating 4.67/5rating 4.67

1225 Reviews

ReScore Reviews™ (44)

ReScore
Overall Rating 4.4772736/5Overall Rating 4.4772736/5Overall Rating 4.4772736/5Overall Rating 4.4772736/5rating 4.4772736
Original
Overall Rating 2.33333/5Overall Rating 2.33333/5rating 2.33333rating 2.33333rating 2.33333
94% Would Recommend
100% Business Response
Latest Review 1 day ago

Reviews


DM
Daniel M.
Sandy Hook, CT
2014 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/16/2019 Category: Service
Great service
I have had service done several times and have been very pleased with the overall experience in the service experience. I get in and out as promised and I get prompt notification calls when parts are in or the car is ready,
RAYMOND M L., SERVICE MANAGER from Balise Hyundai of Fairfield responded on 03/16/2019

Thank you for the Great comments and 5 star review.

Ray Lattman
Service Manager
203.659.5242

HP
Heather P.
Newtown, CT
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/15/2019 Category: Service
Great Service
The service department is quick and thorough.
RAYMOND M L., SERVICE MANAGER from Balise Hyundai of Fairfield responded on 03/16/2019

Thank you for the Great comment and 5 star review.

Ray Lattman
Service Manager
203.659.5242

Verified Customer
Norwalk, CT
2018 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/14/2019 Category: Service
Service Dept
I found the service Manager not so Friendly. Also another member of my family said the same. No personality!!! Didn’t seem friendly and never said good morning!!!!
RAYMOND M L., SERVICE MANAGER from Balise Hyundai of Fairfield responded on 03/15/2019

Thank you for the review. 

Ray Lattman
Service Manager
203.659.5242
RAYMOND M L., SERVICE MANAGER from Balise Hyundai of Fairfield responded on 03/15/2019

It was only his second day working here so I'm sure he will be beter next time.

Ray Lattman
Service Manager
203.659.5242

EP
Erin P.
Stratford, CT
2015 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/14/2019 Category: Service
Sales Advisor
Angel Ortiz made sure all my problems were resolved. He was truthful & honest, & also tried his best to make sure I was satisfied which I was.
RAYMOND M L., SERVICE MANAGER from Balise Hyundai of Fairfield responded on 03/15/2019

Thank you for the kind words and 5 star review.

Ray Lattman
Service Manager
203.659.5242

EH
Eva H.
Danbury, CT
2013 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/13/2019 Category: Service
Everything was done as promised.
Angel was fast, efficient and courteous. He explained everything to me.

I'm sorry that I don't use your service as much as I would like to, but at age 87 I need to use local service.

Keep up the good work.

Eve Hapis
RAYMOND M L., SERVICE MANAGER from Balise Hyundai of Fairfield responded on 03/15/2019

Thank you for the kind words and 5 star review. 

Ray Lattman
Service Manager
203.659.5242

RY
Rosa Y.
Stratford, CT
2013 Hyundai Santa Fe S
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/12/2019 Category: Service
Friendly staff
Friendly and Courteous always accommodating When a loaner vehicle is needed .
RAYMOND M L., SERVICE MANAGER from Balise Hyundai of Fairfield responded on 03/13/2019

Thank you for the review. Let us know how we can get 5 stars next time.

 

Ray Lattman
Service Manager
203.659.5242

LP
Louis P.
Westport, CT
2014 Hyundai Elantra Gt
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/11/2019 Category: Service
Simple & Efficient
Need to reschedule and everyone was considerate and met my requests willingly.
RAYMOND M L., SERVICE MANAGER from Balise Hyundai of Fairfield responded on 03/11/2019

Thank you for the kind words and 5 star review.

Ray Lattman
Service Manager
203.659.5242

NG
Nader G.
Fairfield, CT
2013 Hyundai Tucson
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/10/2019 Category: Service
phone calls never respond
I already recommend 3 people they always come there
RAYMOND M L., SERVICE MANAGER from Balise Hyundai of Fairfield responded on 03/11/2019

Thank you for the review. Let us know how we can get 5 stars next time.

Ray Lattman
Service Manager
203.659.5242

MZ
Michael Z.
Fairfield, CT
2013 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/09/2019 Category: Service
Always get you in and out promptly
Dealt with a new service person maybe was not familiar with everything, but took care of what had to be done and was happy with the outcome. Bought three cars here, and probably will by a fourth.

Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
03/09/2019 Category: Service
I emailed general manager was not that courteous to me
As I said I am not going to go through it again I talked to one of the managers and the service manager
RAYMOND M L., SERVICE MANAGER from Balise Hyundai of Fairfield responded on 03/11/2019

Thank you for the review. I thought we addressed your concerns. I will contact you today to discuss further.

Ray Lattman
Service Manager
203.659.5242
RAYMOND M L., SERVICE MANAGER from Balise Hyundai of Fairfield responded on 03/11/2019

Thank you very much for understanding. See you soon.

Ray Lattman
Service Manager
203.659.5242

BB
Bukurije B.
Derby, CT
2017 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/08/2019 Category: Service
Professional
Beautiful place professional people
RAYMOND M L., SERVICE MANAGER from Balise Hyundai of Fairfield responded on 03/08/2019

Thank you for the kind words and 5 star review.

Ray Lattman
Service Manager
203.659.5242

LM
Lisa M.
Stratford, CT
2007 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/08/2019 Category: Service
Perfect service
The staff is friendly, knowledgeable, and extremely helpful. I received a same day appointment. Angel worked with me and explained the work to be done. He was courteous throughout the process and got me back on the road quickly.
RAYMOND M L., SERVICE MANAGER from Balise Hyundai of Fairfield responded on 03/08/2019

Thank you for the 'Perfect' comment and the 5 star review.

Ray Lattman
Service Manager
203.659.5242

Verified Customer
Fairfield, CT
2013 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/07/2019 Category: Service
charles
I was kept up to date with what was happening with my vehicle and with any issues they may have found and would apologize when it was taking longer than anticipated do to additional items that needed to be taken care of.
RAYMOND M L., SERVICE MANAGER from Balise Hyundai of Fairfield responded on 03/08/2019

Thank you for the kind words and 5 star review.

Ray Lattman
Service Manager
203.659.5242

NC
Norma C.
Bridgeport, CT
2018 Hyundai Kona
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/05/2019 Category: Service
customer service
excellent service
RAYMOND M L., SERVICE MANAGER from Balise Hyundai of Fairfield responded on 03/05/2019

Thank you for the Excellent comment and 5 star review.

Ray Lattman
Service Manager
203.659.5242

ML
Maria L.
Trumbull, CT
2011 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/04/2019 Category: Service
They're quick and accommodating.
They can't seem to tell me what's wrong with my gas tank without a problem light being on - annoying to pump gas for 2 yrs now.
RAYMOND M L., SERVICE MANAGER from Balise Hyundai of Fairfield responded on 03/04/2019

Thank you for the 5 star review. Please reach out to me to discuss your gas tank issue.

Ray Lattman
Service Manager
203.659.5242

SN
Stacy N.
Bridgeport, CT
2018 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/04/2019 Category: Service
Wonderful experience
I bought a car from Balise approx. one year ago and had a wonderful experience
RAYMOND M L., SERVICE MANAGER from Balise Hyundai of Fairfield responded on 03/04/2019

Thank you fro the kind words and 5 star review.

Ray Lattman
Service Manager
203.659.5242

PS
Peter S.
Westport, CT
2017 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/04/2019 Category: Service
Service department
Simple to book
Easy check in very attentive and helpful
RAYMOND M L., SERVICE MANAGER from Balise Hyundai of Fairfield responded on 03/04/2019

Thank you for the awesome comments and the 5 star review.

Ray Lattman
Service Manager
203.659.5242

LC
Laurel C.
Bridgeport, CT
2018 Hyundai Ioniq Hybr
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/02/2019 Category: Service
Balise Hyundai
Friendly staff, prompt, courteous, no pressure, got me right in and out
RAYMOND M L., SERVICE MANAGER from Balise Hyundai of Fairfield responded on 03/02/2019

Thank you for the kind words and 5 star review.

Ray Lattman
Service Manager
203.659.5242

BK
Boris K.
Derby, CT
2014 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/01/2019 Category: Service
Time in service
Good and fast service
RAYMOND M L., SERVICE MANAGER from Balise Hyundai of Fairfield responded on 03/02/2019

Thank you for the kind words and 5 star review.

Ray Lattman
Service Manager
203.659.5242

JK
James K.
Westport, CT
2018 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/01/2019 Category: Service
Best service around Angel was a superb service advisor.
I was in and out within 38 minutes without an appointment!! Great service and Angel was friendly and professional.
RAYMOND M L., SERVICE MANAGER from Balise Hyundai of Fairfield responded on 03/02/2019

Thank you for the kind words and 5 star review.

Ray Lattman
Service Manager
203.659.5242

Verified Customer
Stratford, CT
2013 Hyundai Sonata Hyb
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/28/2019 Category: Service
Fast Service
Fast service.
RAYMOND M L., SERVICE MANAGER from Balise Hyundai of Fairfield responded on 02/28/2019

Thank you for the kind words and 5 star review.

Ray Lattman
Service Manager
203.659.5242