Overview

Overall Rating 4.67/5Overall Rating 4.67/5Overall Rating 4.67/5Overall Rating 4.67/5rating 4.67

1201 Reviews

ReScore Reviews™ (44)

ReScore
Overall Rating 4.4772736/5Overall Rating 4.4772736/5Overall Rating 4.4772736/5Overall Rating 4.4772736/5rating 4.4772736
Original
Overall Rating 2.33333/5Overall Rating 2.33333/5rating 2.33333rating 2.33333rating 2.33333
94% Would Recommend
100% Business Response
Latest Review 4 days ago

Reviews


JY
John Y.
New Haven, CT
2018 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/21/2019 Category: Service
5
Excellent service
NICHOLAS W H. from Balise Hyundai of Fairfield responded on 08/23/2019

THANK YOU FOR SERVICING WITH US HERE AT BALISE HYUNDAI FAIRFIELD . 


Verified Customer
West Haven, CT
2013 Hyundai Elantra
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
08/21/2019 Category: Service
Service Dept. not on the same page as Service Desk Advisor.
First time not satisfied with service dept.
NICHOLAS W H. from Balise Hyundai of Fairfield responded on 08/23/2019

GOOD MORNING I AM EXTREMELY SORRY THAT WE COULD PERFORM YOUR SERVICE IN A MORE TIMELY MANNER . WE WILL BE MAKING SOME CHANGES WITH STAFFING TO BETTER SERVE OUR CUSTOMER . PLEASE REACH OUT TO ME DIRECTLY WHEN YOU ARE READY TO HAVE THE OTHER SERVICE ITEMS REPLACED . MY DIRECT LINE IS 203-659-5240 THANK YOU , NICK 


RW
Richard W.
Trumbull, CT
2015 Hyundai Tucson
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/07/2019 Category: Service
Brake Repair
The front brakes now stick and squeak.

SL
Steven L.
Fairfield, CT
2011 Hyundai Sonata
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
08/07/2019 Category: Service
Decent Dealership
Convenient location for me, but they seem to change service managers every year. No hard up selling which I am happy about. They are nice, but not overly friendly.
NICHOLAS W H. from Balise Hyundai of Fairfield responded on 08/09/2019

Thank you for servicing with us at Balise Hyundai Of Fairfield . We value your feedback as we make improvements to better serve our customers . 


JO
Janet O.
Trumbull, CT
2018 Hyundai Elantra Gt
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/06/2019 Category: Service
Thanks
Always prompt and friendly
NICHOLAS W H. from Balise Hyundai of Fairfield responded on 08/09/2019

Thank you for servicing with Balise Hyundai Of Fairfield . We value your feedback as we continue to make improvements to better serve our customers . Thank you again . 


Verified Customer
Fairfield, CT
2018 Hyundai Kona
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/04/2019 Category: Service
Service
Great service!

SN
Stacy N.
Bridgeport, CT
2018 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/01/2019 Category: Service
Best Place to Purchase an Automobile
This is my second interaction with Balise and I will definitely be returning and recommending friends and family.

MZ
Michael Z.
Fairfield, CT
2013 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/31/2019 Category: Service
Oil change
Everything went well got there on time had my car taken in took around 35-40 minutes to get the oil change service manager came out and tell me what they found and everything went okay

JA
Joseph A.
Westport, CT
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/30/2019 Category: Service
New Hyundai Elantra 2019 Lease
Picked up my 2nd Hyundai Elantra lease yesterday and was thrilled with the deal I got. Robert and Dan are amazing! They listened to what I was hoping to get and they made it happen. Can't ask for anything more than that! Thank you guys!

RW
Richard W.
Trumbull, CT
2015 Hyundai Tucson
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/29/2019 Category: Service
Service
Service

Verified Customer
Fairfield, CT
2015 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/27/2019 Category: Service
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Verified Customer
Bridgeport, CT
2013 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/26/2019 Category: Service
Service Department
Excellent and professional
NICHOLAS W H. from Balise Hyundai of Fairfield responded on 07/27/2019

THANK YOU FOR SERVICING YOUR VEHICLE WITH US HERE AT BALISE HYUNDAI FAIRFIELD . WE ARE WORKING HARD TO KEEP IMPROVING SO WE CAN TAKE CARE OF OUR CUSTOMERS . THANK YOU AGAIN 


AC
Anthony C.
Sleepy Hollow, NY
2009 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/25/2019 Category: Service
TC service
Friendly and professional advice

LM
Lisa M.
Norwalk, CT
2014 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/23/2019 Category: Service
The customer service that's is shown from the employees
This is a great environment and everyone is so pleasant!

MW
Marcus W.
Stratford, CT
2018 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/23/2019 Category: Service
GREAT SERVICE
Everything was taken care of without a fuss or hitch.

DI
Daniel I.
Trumbull, CT
2019 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/23/2019 Category: Service
Good service
They did a good job of service at a reasonable price
NICHOLAS W H. from Balise Hyundai of Fairfield responded on 07/23/2019

I WOULD LIKE TO THANK YOU FOR SERVICING WITH US AT BALISE HYUNDAI OF FAIRFIELD . WE VALUE YOUR FEED BACK AS CONTINUE TO MAKE IMPROVEMENTS . THANK YOU AGAIN 


LD
Lois D.
Fairfield, CT
2013 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/22/2019 Category: Service
new bulb for headlight
was in and out within 30 minutes I have noticed a big change over in people working there and no customers seem to be there
NICHOLAS W H. from Balise Hyundai of Fairfield responded on 07/23/2019

I WOULD LIKE TO THANK YOU FOR SERVICING WITH US AT BALISE HYUNDAI OF FAIRFIELD . WE VALUE YOUR FEED BACK AS WE CONTINUE TO MAKE IMPROVEMENTS . THANK YOU AGAIN


Verified Customer
Stratford, CT
2017 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/22/2019 Category: Service
Good Service
Timely and reliable

PS
Patricia S.
Oxford, CT
2018 Hyundai Kona
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/22/2019 Category: Service
No Review
Nothing

Verified Customer
Fairfield, CT
2013 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/21/2019 Category: Service
Efficient and excellent service
My vehicle was efficiently and excellently serviced when I last brought it in. The wait time was super short and the actual servicing was completed in a very timely fashion.
NICHOLAS W H. from Balise Hyundai of Fairfield responded on 07/23/2019

I WOULD LIKE TO THANK YOU FOR SERVICING WITH US AT BALISE HYUNDAI OF FAIRFIELD . WE VALUE YOUR FEED BACK AS WE CONTINUE TO MAKE IMPROVEMENTS . THANK YOU AGAIN