Overview

Overall Rating 4.58/5Overall Rating 4.58/5Overall Rating 4.58/5Overall Rating 4.58/5rating 4.58

7239 Reviews

ReScore Reviews™ (164)

ReScore
Overall Rating 4.719512/5Overall Rating 4.719512/5Overall Rating 4.719512/5Overall Rating 4.719512/5rating 4.719512
Original
Overall Rating 2.33537/5Overall Rating 2.33537/5rating 2.33537rating 2.33537rating 2.33537
93% Would Recommend
100% Business Response
Latest Review about 12 hours ago

Reviews


Verified Customer
Palm Harbor, FL
2013 Hyundai Sonata
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
08/12/2019 Category: Service
repair
aaa
DAVID M B., Service Director from Fitzgerald's Countryside Hyundai responded on 08/13/2019

Thank you for the review. I see you gave us a 3 star rating but did not comment as to why. What could have gone better for us to earn a 4 or 5 star review?

David Bartalis
Service Director
Fitzgerald Hyundai
727-799-1800
bartalisd@fitzmall.com

JB
Jacqueline B.
Oldsmar, FL
2013 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/09/2019 Category: Service
Working on improving customer service issues.
Happy to see they remedied a bad experience.

Overall Rating 1/5rating 1rating 1rating 1rating 1
08/09/2019 Category: Service
Chaotic, unorganized Service Department
I love Hyundai's but would never purchase another vehicle from this dealership. Will take my business elsewhere
DAVID M B., Service Director from Fitzgerald's Countryside Hyundai responded on 08/10/2019

A member of management will be reaching out to you.

David Bartalis
Service Director
Fitzgerald Hyundai
727-799-1800
bartalisd@fitzmall.com
DAVID M B., Service Director from Fitzgerald's Countryside Hyundai responded on 08/15/2019

Thank you for taking the time to speak with me. I am glad we were able to resolve your concerns.

David Bartalis
Service Director
Fitzgerald Hyundai
727-799-1800
bartalisd@fitzmall.com

Verified Customer
Oldsmar, FL
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/08/2019 Category: Service
Oil change
I am in and out in 1 hour every time. Friendly staff. Easy to schedule.
DAVID M B., Service Director from Fitzgerald's Countryside Hyundai responded on 08/09/2019

We appreciate your review of our service department. Thank you for being a part of the Fitzgerald family. Have a wonderful weekend.

David Bartalis
Service Director
Fitzgerald Hyundai
727-799-1800
bartalisd@fitzmall.com

LM
Leslie M.
Saint Petersburg, FL
2017 Hyundai Accent
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
08/08/2019 Category: Service
Unreliable
Don't fix correctly first time. Scratched steering wheel. 2017 Accent purchased here have had nothing but trouble.
DAVID M B., Service Director from Fitzgerald's Countryside Hyundai responded on 08/09/2019

A member of management will be reaching out to you.

David Bartalis
Service Director
Fitzgerald Hyundai
727-799-1800
bartalisd@fitzmall.com

CR
Charles R.
Palm Harbor, FL
Overall Rating 1/5rating 1rating 1rating 1rating 1
08/08/2019
Multiple problems with one visit, and NO RESPONSE to my email regarding the issues
I had my 2017 Santa Fe in to replace a tire with a hole in the sidewall. After I got home, I noticed multiple problems. I was overcharged, the work was sloppy, the mileage was wrong on my invoice which affects the tire warranty, and worst of all: I wrote my service advisor (Meghan Parker) and the service manager (David Bartalis) an email with my concerns six (6) days ago and did not receive any response whatsoever.

Here is the email I sent, which didn't even receive the courtesy of a response:

1. The mileage on the itemized receipt is incorrect. Instead of 43,023 as stated in the receipt, the mileage on the vehicle is 23,023. This needs to be corrected as it affects the tire warranty.

2. I was quoted an out the door price of $188. The service advisor even wrote that amount on the "I don't need an estimate if it doesn't exceed this amount" document I signed when dropping off. I was charged $195.71.

3. White lubricant was left all over the rim, and should have been cleaned off. Please see the attached photo. It's very unsightly. I've never had a new tire delivered in that condition before.

4. The car was supposed to be washed, and that's even denoted on the itemized receipt. But it wasn't washed.

Considering this was my first visit to your service department, it's very disappointing to experience so many issues with such a routine service. The car wash and lubricant issues and overcharge wouldn't be worth my time in contacting you, but the incorrect mileage is a problem. So please correct that, and also issue me a refund for the difference between the quote and the price I paid.

Verified Customer
Clearwater, FL
2014 Hyundai Sonata
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
08/07/2019 Category: Service
Last visit not so great...
Took 2 hours for a SCHEDULED routine oil change. Why even bother making an appointment? I've done "walk-in" service here before and it didn't even take that long. On top of that, mechanics didn't check brake fluid reservoir level during inspection.
DAVID M B., Service Director from Fitzgerald's Countryside Hyundai responded on 08/09/2019

A member of management will be reaching out to you.

David Bartalis
Service Director
Fitzgerald Hyundai
727-799-1800
bartalisd@fitzmall.com

Verified Customer
Clearwater, FL
2018 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
08/07/2019 Category: Service
Questionable Service
Have an ongoing problem that has not been corrected. I spoke with the service manager and there was no follow through on what he said would happen.
DAVID M B., Service Director from Fitzgerald's Countryside Hyundai responded on 08/09/2019

I will look into this and see why follow up did not happen.

David Bartalis
Service Director
Fitzgerald Hyundai
727-799-1800
bartalisd@fitzmall.com

JP
Jacqueline P.
Clearwater Beach, FL
2017 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/06/2019 Category: Service
Service
Kale was great I really like my car
DAVID M B., Service Director from Fitzgerald's Countryside Hyundai responded on 08/07/2019

Your review is greatly appreciated, thank you!

David Bartalis
Service Director
Fitzgerald Hyundai
727-799-1800
bartalisd@fitzmall.com

Verified Customer
Clearwater, FL
2005 Hyundai Elantra
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
08/06/2019 Category: Service
Could have been better.
Could have been better but Friday mid-afternoon is a busy time and I believe things were overlooked.
DAVID M B., Service Director from Fitzgerald's Countryside Hyundai responded on 08/07/2019

A member of management will be reaching out to you.

David Bartalis
Service Director
Fitzgerald Hyundai
727-799-1800
bartalisd@fitzmall.com

WG
Walter G.
Palm Harbor, FL
2015 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/04/2019 Category: Service
Customer service
Receive a call from David. Car is going back in to repair the side panel on the drivers seat and they are keeping the car to see if they can figure out what is going on with the turning signals. I have to give them a thumbs up for trying to make things right.

Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
08/04/2019 Category: Service
Not real happy
Brought car in for oil change and a problem with my turning signals. Oil change was fine. They said they could not find anything wrong with the turn signals. Brought the car home and I’m still having the same problems with them. Turn on the left signal and the right one blinks, or neither blinks or the both blink. Who ever worked on the car, broke the side panel of the drivers seat. Seat was lowered all the down. This must have snapped the plastic piece. Nothing was said.
DAVID M B., Service Director from Fitzgerald's Countryside Hyundai responded on 08/05/2019

Management will review and give you a call.

David Bartalis
Service Director
Fitzgerald Hyundai
727-799-1800
bartalisd@fitzmall.com

Verified Customer
Tarpon Springs, FL
2011 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/26/2019 Category: Service
Great tint job
My tint job looks great.

Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
07/26/2019 Category: Service
Not happy.
I took my car for a window tint and when I cashed out the price was considerably higher than what I was quoted and no reason was given. I feel taken advantage of.
DAVID M B., Service Director from Fitzgerald's Countryside Hyundai responded on 07/26/2019

A member of management will be reaching out to you.

David Bartalis
Service Director
Fitzgerald Hyundai
727-799-1800
bartalisd@fitzmall.com
DAVID M B., Service Director from Fitzgerald's Countryside Hyundai responded on 07/27/2019

We appreciate your review of our service department. Thank you for being a part of the Fitzgerald family. Have a wonderful weekend

David Bartalis
Service Director
Fitzgerald Hyundai
727-799-1800
bartalisd@fitzmall.com

MA
Michael A.
Clearwater, FL
2013 Hyundai Genesis Coupe
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
07/24/2019 Category: Service
Let down
I expected some of the known interior finish issues and the broken ac vent controls to be repaired as a curticy. The finish pealing and ac controlls are poor quality for a premium genisis branded vehicle..
DAVID M B., Service Director from Fitzgerald's Countryside Hyundai responded on 07/24/2019

We make every attempt to repair our customers vehicle under factor or an extended warranty when applicable. In your case the vehicle was outside factory and unfortunately the extended warranty you have does not cover trim pieces. We provided an estimate and remain available in the event you would like to have those pieces replaced in the future. We thank you for being a valued customer and look forward to seeing you next time you are in.  

David Bartalis
Service Director
Fitzgerald Hyundai
727-799-1800
bartalisd@fitzmall.com

CM
Colleen M.
Palm Harbor, FL
2015 Hyundai Sonata
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
07/24/2019 Category: Service
Service
Brandi is awesome very nice and not her fault but service time is just terrible
DAVID M B., Service Director from Fitzgerald's Countryside Hyundai responded on 07/24/2019

A member of management will be reaching out to you.

David Bartalis
Service Director
Fitzgerald Hyundai
727-799-1800
bartalisd@fitzmall.com

Verified Customer
Seminole, FL
2013 Hyundai Veloster
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
07/23/2019 Category: Service
oil change
I will never buy another Hyundai just because of the ridiculous number of hours I have had to spend at the service center for simple oil changes. I can't commit to doing it for another 5 years or for another vehicle. Also, I have a normal daytime job, I have to come in on Saturdays, where there is less staff and always busy. Even when I call to make my appointment the receptionist laughs when I need a Saturday appointment and the lack of availability.
DAVID M B., Service Director from Fitzgerald's Countryside Hyundai responded on 07/24/2019

A member of management will be reaching out to you.

David Bartalis
Service Director
Fitzgerald Hyundai
727-799-1800
bartalisd@fitzmall.com

RM
Roland M.
Dunedin, FL
2012 Hyundai Sonata Hybrid
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/23/2019 Category: Service
Courtesy
Went in for an oil change
Found I needed two air filters & a light bulb
Fixed the problems
DAVID M B., Service Director from Fitzgerald's Countryside Hyundai responded on 07/23/2019

Thank you for your review. We appreciate you being part of the Fitz family.

David Bartalis
Service Director
Fitzgerald Hyundai
727-799-1800
bartalisd@fitzmall.com

SH
Sandra H.
Oldsmar, FL
2016 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/22/2019 Category: Service
Great
Leo was very nice, to work up everything, so the mechanic knew what to do, and look for. The parts were in, had to wait 2 hoursor so.
DAVID M B., Service Director from Fitzgerald's Countryside Hyundai responded on 07/23/2019

Your review is greatly appreciated, thank you!

David Bartalis
Service Director
Fitzgerald Hyundai
727-799-1800
bartalisd@fitzmall.com

JS
Jeffrey S.
Clearwater, FL
2014 Hyundai Santa Fe
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
07/22/2019 Category: Service
Service has taken a turn for the worse
My thoughts on this visit really begin with my last visit. First, I have 4 Hyundai vehicles, two of which were purchased at Fitzgerald. On my previous visit, my wife's Azera was in for service. The passenger window motor and the A/C were both having problems. While the A/C repair was fine, the repair of the window was not. When we got the vehicle back, the door lock would not work, and the door could not be opened from the inside of the vehicle. Clearly, the mechanic didn't spot check the work for quality. This necessitated another trip to the dealer. There were also several questions about whether the bumper to bumper warranty, which we purchased from Fitzgerald, would cover the repair. Ultimately, it did, but it was still frustrating to have to answer questions about a warranty which you should have on file. On this current visit, I brought the car in for an oil change, tire rotation, an analysis of a brake noise (coming from rear brakes which had recently been installed by Fitzgerald), and a nut that had somehow detached itself from the inside of the rear spoiler. I had an appointment for Monday at 8:45 ( which is another issue in that the first available appointment was two weeks out from the time I set it, which is unacceptable-my last two oil changes have had to be done elsewhere because the time to get an appointment would have put me way over mileage.) I dropped the car off. I didn't hear anything until almost 4:00 PM, when the SA called me to advise that the work was being completed. When I asked what the issue was with the brakes, she couldn't tell me. She said that she would have to check and find out. I never heard anything back that day. At about 1:00 on Tuesday, I replied to the text message I had received upon dropping the car off. I got no response. At about 3:00, I called the service department, but got voicemail. I left a message. About 3:45, I got a call from the service desk saying that my car was ready. I highly suspect that my car was ready way before that, but no one had let me know. I questioned the situation with the brakes, and the service counter person (I think her name is Alexis) told me that the notes said that a 5 mile test drive had been done, and the noise wasn't heard. Everything was within specs. I picked up the car about 5:45. I asked if the nut, which I had previously ordered and prepaid from the parts department, had been installed, there was no note of it on the paperwork. Upon looking at my vehicle, it was still taped up, so it was obvious that no one had looked at the issue, despite the service document having the problem written on it and highlighted with a marker. Since my service adviser had left for the day, another adviser said that it was clearly an oversight. He said that he would leave a note for Ms. Parker, and they would "make it right" the following day. I paid my bill, which I thought was high for the work done. When I got in my car, I took a closer look at my bill and noticed that I had not received by $35.00 credit. I had to go back into the office and get the credit applied. I also noticed that my dash camera had been disconnected. Someone had tried to reconnect it and had plugged the power supply into the wrong connection. Why would someone disconnect my dash cam? Did anyone really take a five mile test drive? I decided to wait to see what the "making it right" promise would bring. By the afternoon of the following day, I had not heard anything. That afternoon, I called the number for the service manager, leaving a thorough voicemail. I got no response. The following day, I had heard nothing. That afternoon (Thursday), I left another message for the service manager at the number provided on the paperwork. The voicemail clearly identified the service manager's name, so I no I had the right number. It is now Monday, and I still have not received a call. I am very disappointed. I am actually contemplating a new vehicle purchase, and David Warner is the best salesman I have ever worked with. But at this point, I would be reluctant to buy from Fitzgerald. Any one of these problems would be no big deal, but when you combine them, it is really unacceptable, particularly the lack of communication and the failure of the service manager to respond to two messages.
DAVID M B., Service Director from Fitzgerald's Countryside Hyundai responded on 07/22/2019

A member of management will be reaching out to you.

David Bartalis
Service Director
Fitzgerald Hyundai
727-799-1800
bartalisd@fitzmall.com

PS
Parker S.
Dunedin, FL
2013 Hyundai Santa Fe
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
07/20/2019 Category: Service
I felt myself growing old while waiting for an oil change
Service department/efficiency needs improving before I return with either of my Hyundais
DAVID M B., Service Director from Fitzgerald's Countryside Hyundai responded on 07/22/2019

A member of management will be reaching out to you.

David Bartalis
Service Director
Fitzgerald Hyundai
727-799-1800
bartalisd@fitzmall.com

VB
Vilma B.
Palm Harbor, FL
2013 Hyundai Sonata
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
07/19/2019 Category: Service
Unacceptable service
Unacceptable length of time for an oil/filter change. When I booked the appointment the confirmation indicated I would be waiting for my vehicle as I had requested. Fitzgerald needs to take their client’s more seriously.
DAVID M B., Service Director from Fitzgerald's Countryside Hyundai responded on 07/23/2019

We are working hard daily to decrease the amount of time vehicles are in our shop while maintaining great quality of work. We apologize that your service took so long.  

David Bartalis
Service Director
Fitzgerald Hyundai
727-799-1800
bartalisd@fitzmall.com

DS
Dana S.
Clearwater, FL
2013 Hyundai Sonata
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
07/18/2019 Category: Service
service
service staff could benefit from additional training.
DAVID M B., Service Director from Fitzgerald's Countryside Hyundai responded on 07/19/2019

A member of management will be reaching out to you.

David Bartalis
Service Director
Fitzgerald Hyundai
727-799-1800
bartalisd@fitzmall.com