Overview

Overall Rating 4.83/5Overall Rating 4.83/5Overall Rating 4.83/5Overall Rating 4.83/5rating 4.83

3697 Reviews

ReScore Reviews™ (121)

ReScore
Overall Rating 4.9090937/5Overall Rating 4.9090937/5Overall Rating 4.9090937/5Overall Rating 4.9090937/5rating 4.9090937
Original
Overall Rating 2.3471041/5Overall Rating 2.3471041/5rating 2.3471041rating 2.3471041rating 2.3471041
97% Would Recommend
100% Business Response
Latest Review about 11 hours ago

Reviews


GN
George N.
Titusville, FL
2013 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/16/2019 Category: Service
service
Everything is good

TP
Thomas P.
Melbourne, FL
2017 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/16/2019 Category: Service
Above and Beyond
Ive purchased two cars from Coastal Hyundai so when my trunk lid wouldnt close I called them. They said they were full. It's been pouring rain for days so I needed my trunk fixed. I asked if there was anything they could do they said I could just come in and wait. After paying a local auto repair shop $70 to tell me they didnt have the part, I called Cocoa Hyundai. Again, like Coastal Hyundai they told me they were full, but this kind lady asked what was wrong. When I explained I couldnt shut my trunk she said" we can't have you driving in this weather with a trunk that wont shut, bring it in and we will fit you in when you arrive" What??? Really?? So I get my son and we drive from melbourne to cocoa and they took my keys and in less than hour had me fixed and ready to go.
I cant thank your team enough for the level of caring shown.Thank you Cocoa Hyundai. My next Hyundai will be purchased from you.
BARBARA J C. from Cocoa Hyundai responded on 08/16/2019

Thank you so much Thomas for writing this great review regarding your most recent service experience at our dealership. I was the one that answered the phone that day and told you to come on in and we would fix your trunk. We hope you join the Cocoa Hyundai family and if you need anything in the future, please do not hesitate to call.

Have A Great Weekend!
Barbara Cherry
Customer Relations
(321)631-2444


ME
Marcos E.
Titusville, FL
2011 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/16/2019 Category: Service
Amazing service
Cocoa Hyundai has the best service department, George takes great care of my vehicle.
BARBARA J C. from Cocoa Hyundai responded on 08/16/2019

Thank you Marcos for writing this nice review of our service department. I am glad to hear that George and our team provide you and your Hyundai with expectational service and you continue to be satisfied with our service department. We would like to keep providing quality service, so please contact us for all your automotive needs. 

Have A Great Weekend!
Barbara Cherry
Customer Relations
(321)631-2444


LF
Louise F.
Cocoa, FL
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/15/2019 Category: Service
The employes
Everyone I deal with has been great.
BARBARA J C. from Cocoa Hyundai responded on 08/16/2019

Thank you Louise for the great review of our service department! Customer feedback if very important to Cocoa Hyundai and I am happy to hear that our team and Mark provided you with an exceptional service experience. Again, thank you for your business and we look forward to serving you again with another (5 star) experience for many years to come.

Have A Nice Weekend!
Barbara Cherry
Customer Relations
(321)631-2444


SP
Shawn P.
Melbourne, FL
2014 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/15/2019 Category: Service
Thanks
As always you did great
BARBARA J C. from Cocoa Hyundai responded on 08/16/2019

Thank you Shawn for taking the time to rate our five star service department. I am glad to hear that you continue to receive the excellent service that you and your Hyundai deserve. Again, thank you for your continued business and we look forward to assisting you at your next routine maintenance visit.

Have A Great Weekend!
Barbara Cherry
Customer Relations
(321)631-2444


PP
Patricia P.
Melbourne, FL
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/14/2019 Category: Service
Everyone is so helpful and courteous.
Love my Hyundai Sonata Sport. Employees are so friendly and very courteous. I have had no problems with service.
BARBARA J C. from Cocoa Hyundai responded on 08/14/2019

Hello Patricia,
  Thank you for the five star rating and recommendation of our service department. It is always great to hear how well our staff is doing here @ Cocoa Hyundai and that you are satisfied with your service at our dealership. We appreciate your business and look forward to assisting you in the future.

Have A Very Nice Day!
Barbara Cherry
Customer Relations
(321)631-2444


SP
Selma P.
Kissimmee, FL
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/13/2019 Category: Service
Pleasant visit
Very clean. Friendly staff. Refreshment provided.
BARBARA J C. from Cocoa Hyundai responded on 08/14/2019

Thank you Selma for taking the time to participate in our review and sharing your experience of your most recent maintenance visit. Customer feedback is very important to Cocoa Hyundai and I am happy to hear that you had a positive experience at our dealership. Again, thank you for being our customer and we look forward to assisting you with your automotive needs in the future.

Have A Nice Day!
Barbara Cherry
Customer Relations
(321)631-2444


LB
Lewis B.
Rockledge, FL
2013 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/13/2019 Category: Service
Great Service
George my is my advisor, I've been with him for years. He has always taken great care of me.
BARBARA J C. from Cocoa Hyundai responded on 08/14/2019

Hello Lewis,
  I am happy to hear that George provides excellent service to you and your Hyundai! Also, we appreciate your five out of five star rating of our service department. Thank you for your valuable business and we hope we can continue to provide exceptional service every time you visit Cocoa Hyundai.

Have A Nice Day!
Barbara Cherry
Customer Relations
(321)631-2444


Verified Customer
Cocoa, FL
2013 Hyundai Veloster
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/13/2019 Category: Service
Friendly staff
Staff is very friendly and courteous
BARBARA J C. from Cocoa Hyundai responded on 08/14/2019

We appreciate your five out of five star rating and compliments regarding our service team. Quality customer service is very important to Cocoa Hyundai and I am glad to hear that you had a positive experience at your most recent maintenance visit. Thank you for your business and we look forward to assisting you in the future.

Have A Nice Day!
Barbara Cherry
Customer Relations
(321)631-2444


Verified Customer
Cocoa, FL
2017 Hyundai Tucson
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/13/2019 Category: Service
Your nice staff makes your place great!
Thank you!
BARBARA J C. from Cocoa Hyundai responded on 08/13/2019

Thank you for taking your valuable time to complete our review of your most recent maintenance visit. Our customer feedback is very important to Cocoa Hyundai and I am happy to hear that you had a great experience at our dealership. Again, thank you for your business and we hope to make your next service visit a full (5 star) experience.

Have A Nice Evening!
Barbara Cherry
Customer Relations
(321)631-2444


WS
William S.
Merritt Island, FL
2016 Hyundai Genesis
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/13/2019 Category: Service
Great buying experience
Truthful helpful sales staff
BARBARA J C. from Cocoa Hyundai responded on 08/13/2019

Hello William,
  Thank you so much for the positive feedback of our Sales Department! I am glad to hear that you had a great experience purchasing your new Hyundai and would recommend our dealership. Again, thank you for joining the Cocoa Hyundai family and we look forward to assisting you with your automotive needs in the future.

Have A Nice Afternoon!
Barbara Cherry
Customer Relations
(321)631-2444


TB
Terry B.
Orlando, FL
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/13/2019 Category: Service
Great Job
I always enjoy riding from Orlando to Cocoa to get my car serviced. Everyone is friendly! I still wish they would provide a car wash after the service! Lol 😂!
BARBARA J C. from Cocoa Hyundai responded on 08/13/2019

Thank you Terry for being a loyal customer to Cocoa Hyundai and for traveling the distance to get your Hyundai serviced at our dealership. It is always great to hear how well our staff is doing and you continue to have great service. Again, thank you for your valuable business and I will be sure to pass along your feedback to our Service Manager.

Have A Great Afternoon!
Barbara Cherry
Customer Relations
(321)631-2444


JS
Jason S.
Winter Park, FL
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/13/2019 Category: Service
6 month car service.
It was a good experience there and with the staff and will return again soon.
BARBARA J C. from Cocoa Hyundai responded on 08/13/2019

Hello Jason,
  Thank you for taking the time to participate in our review of your most recent maintenance visit. The Cocoa Hyundai team appreciates your positive feedback and five out of five star rating of our service department. Again, thank you for your business and we look forward to meeting your expectations in the future.

Have A Nice Afternoon!
Barbara Cherry
Customer Relation
(321)631-2444


AF
Arthur F.
Oviedo, FL
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/13/2019 Category: Service
Cocoa Hyundai Provides Excellent Service
Thank you to Cocoa Hyundai for your consistently excellent service. As has been the experience in the past visits, the service team completed the job without issue and on time. Special thanks to my Service Advisor Courtney who managed to find an appointment slot on short notice.
BARBARA J C. from Cocoa Hyundai responded on 08/13/2019

Hello Arthur,
  Once again, thank you for writing this great review and five star rating our service department. Cortney treats her customers like family and will go out of her way to assist them with their automotive needs. Again, thank you for being a loyal customer and we really appreciate you being part of the Cocoa Hyundai, hopefully for a long time to come.

Have A Great Afternoon!
Barbara Cherry
Customer Relations
(321)631-2444


Verified Customer
Titusville, FL
2008 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/13/2019 Category: Service
Great car place
Clean place
Fast service
Offers food and drinks
While u wait
BARBARA J C. from Cocoa Hyundai responded on 08/13/2019

We appreciate your business, time and the nice review of our dealership. George and the rest of the team work very hard to ensure that each customer receives prompt and efficient service. Thank you for being our customer and I am glad you enjoyed our refreshments in our waiting room.

Have A Nice Afternoon!
Barbara Cherry
Customer Relations
(321)631-2444


JM
Jane M.
Merritt Island, FL
2015 Hyundai Sonata
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
08/12/2019 Category: Service
Don't believe that your car needs all they suggest.
Service advisors push for extra-cost items your car may not need. Consider a second opinion before agreeing. My car did NOT need a transmission flush or new tires as the advisor claimed...
BARBARA J C. from Cocoa Hyundai responded on 08/13/2019

Hello Mr. McGinley
  Thank you for bringing your concerns to my attention, I apologize that your most recent maintenance visit was not to your satisfaction. If I could please have a few minutes of your time, I would appreciate speaking with you personally regarding your issues with our service department. 

Barbara Cherry
Customer Relations
(321)631-2444
  


RW
Richard W.
Merritt Island, FL
2013 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/10/2019 Category: Service
Seevice
Are professionals.
BARBARA J C. from Cocoa Hyundai responded on 08/10/2019

Thank you for being part of the Cocoa Hyundai family and for the five star rating of your most recent maintenance visit. Our team takes pride and works hard to provide excellent service to each and every one of our customers. We are always here to assist you with any automotive needs and we look forward to seeing you in the future.

Have A NIce Weekend!
Barbara Cherry
Customer Relations
(321)631-2444


Verified Customer
Cocoa, FL
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/09/2019 Category: Service
Quick and Friendly Service
I unfortunately had an emergency occur with my vehicle as I was leaving my house for work and was able to limp the car into the dealership. As I walked in without an appointment, I was greeted quickly by a service member and felt welcomed by a friendly group of people. They quickly took my car into the shop and had me back on the road within 2 hours of showing up with my issue.
BARBARA J C. from Cocoa Hyundai responded on 08/09/2019

Thank you for taking the time to write this nice review and sharing your experience of your most recent service visit at our dealership. I am happy to hear that were able to take care of your service issue and your Sonata was repaired in a timely manner. Again, thank you for choosing Cocoa Hyundai for your automotive needs and if you need anything in the future, please do not hesitate to call.

Have A Nice Weekend!
Barbara Cherry
Customer Relations
(321)631-2444


GS
Glenn S.
Rockledge, FL
2018 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/07/2019 Category: Service
Service
Attention to detail.
BARBARA J C. from Cocoa Hyundai responded on 08/08/2019

Hello Glenn,
  I am so happy to hear that Cortney and our team provided you with a five star experience at your most recent maintenance visit. She goes above and beyond for every one of our customers and goes the extra mile to ensure that they receive excellent service. Thank you for your continued business and we look forward to assisting you in the future.

Have A Nice Day!
Barbara Cherry
Customer Relations
(321)631-2444


MR
Marilyn R.
Titusville, FL
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/07/2019 Category: Service
Customer service
My car started great this AM after my service at Cocoa Hyundai!
GOOD JOB

Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
08/07/2019 Category: Service
Customer service reps are friendly & knowlegeable
I was disappointed when my battery showed lower than expected but not low enough for replacement. Was sent home and within 4 hours of turning off car it failed again.
This resulted in a tow resulting in having to leave the car overnight to see if new battery fixed the problem. Thankfully it has
I was furious with the Hyundai road service. I called for tow day 2. After about 4.5 hrs truck had not come. I called back and the guy could not find my call. Neither this day nor the day before. As he was about to set up another truck, the driver knocked on the door. I handed him the phone. He was sooo sweet. Seeing my absolute frustration, he gave me a hug. I really needed that hug!
BARBARA J C. from Cocoa Hyundai responded on 08/08/2019

Hello Marilyn,
  Thank you for completing our review and bringing your concerns to my attention. I apologize for your frustration and inconvenience of your battery failing and for the miscommunication with Hyundai road side assistance. If I could please have a few minutes of your time to speak with you personally regarding your most recent experience, I would appreciate it.

Barbara Cherry
Customer Relatios
(321)631-.2444