Overview

Overall Rating 4.83/5Overall Rating 4.83/5Overall Rating 4.83/5Overall Rating 4.83/5rating 4.83

3698 Reviews

ReScore Reviews™ (121)

ReScore
Overall Rating 4.9090937/5Overall Rating 4.9090937/5Overall Rating 4.9090937/5Overall Rating 4.9090937/5rating 4.9090937
Original
Overall Rating 2.3471041/5Overall Rating 2.3471041/5rating 2.3471041rating 2.3471041rating 2.3471041
97% Would Recommend
100% Business Response
Latest Review about 15 hours ago

Reviews


MR
Marilyn R.
Titusville, FL
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/07/2019 Category: Service
Customer service
My car started great this AM after my service at Cocoa Hyundai!
GOOD JOB

Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
08/07/2019 Category: Service
Customer service reps are friendly & knowlegeable
I was disappointed when my battery showed lower than expected but not low enough for replacement. Was sent home and within 4 hours of turning off car it failed again.
This resulted in a tow resulting in having to leave the car overnight to see if new battery fixed the problem. Thankfully it has
I was furious with the Hyundai road service. I called for tow day 2. After about 4.5 hrs truck had not come. I called back and the guy could not find my call. Neither this day nor the day before. As he was about to set up another truck, the driver knocked on the door. I handed him the phone. He was sooo sweet. Seeing my absolute frustration, he gave me a hug. I really needed that hug!
BARBARA J C. from Cocoa Hyundai responded on 08/08/2019

Hello Marilyn,
  Thank you for completing our review and bringing your concerns to my attention. I apologize for your frustration and inconvenience of your battery failing and for the miscommunication with Hyundai road side assistance. If I could please have a few minutes of your time to speak with you personally regarding your most recent experience, I would appreciate it.

Barbara Cherry
Customer Relatios
(321)631-.2444


Verified Customer
Cocoa, FL
2016 Hyundai Azera
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/15/2019 Category: Service
Amazing quick response
Very satisfied with Barbara taking the time to read my previous review and calling me to explain what happened that morning that put them behind schedule.

Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
07/15/2019 Category: Service
Long wait time
Almost hour before someone came get car
BARBARA J C. from Cocoa Hyundai responded on 07/15/2019

Thank you for completing our review of your most recent maintenance visit and for bringing your concerns to my attention. I am sorry that your service visit was not exceptional and your appointment took longer than you expected. If I could please have a few minutes of your time to speak with you regarding your issues with our dealership, I would appreciate it!

Barbara Cherry
Customer Relations
(321)631-2444


Verified Customer
Melbourne, FL
2014 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/09/2019 Category: Service
Feedback
Customer Service department

Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
07/09/2019 Category: Service
First Service appointment at this dealership
Not close to professionalism at previous Hyundai facility
BARBARA J C. from Cocoa Hyundai responded on 07/09/2019

Hello Donna,
  Thank you for taking the time to complete our review and for bringing your concerns to our attention. I apologize that your most recent service visit was not exceptional. If I could please have a few minutes of your time to speak with you, I would appreciate your feedback.

Barbara Cherry
Customer Relations
(321)631-2444


VC
Vince C.
Melbourne, FL
2016 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/13/2019 Category: Service
Fast in and out
Thoroughly inspected and fixed issue under warranty. Adjusted part for free. Customer service just OK. Can't complain about in and out service.

Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
06/13/2019 Category: Service
Warranty shmarranty
Horrible value. Charged me $60 to "adjust" a part that cost $48 and takes 10 minutes to access and adjust. I was robbed. Sad they conduct business in such a way. Car has 47k miles. It's under warranty. Service and value ripoff. Buyer beware.
BARBARA J C. from Cocoa Hyundai responded on 06/13/2019

Hello Vince,
  Thank you for bringing your concerns to my attention, I am sorry that we have failed to meet your expectations at your most recent maintenance visit. If I could please have a few minutes of your time to discuss your issue with our dealership, I would appreciate personally speaking with you.

Barbara Cherry
Customer Relations
(321)631-2444


MS
Marie S.
Orlando, FL
2015 Hyundai Genesis
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/11/2019 Category: Service
Check engine light
Check engine light

Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
06/11/2019 Category: Service
Check engine light keeps coming on.
Check engine light keeps coming on after several visits.
BARBARA J C. from Cocoa Hyundai responded on 06/12/2019

Hello Marie,
  Thank you for reaching out to us regarding your concerns, I apologize that we did not deliver the five star experience that we strive to give each and every customer. If I could please have a few minutes of your time to go over the issues you are having with your check engine light, I would appreciate your feedback.

Barbara Cherry
Customer Relations
(321)631-2444


WP
William P.
Merritt Island, FL
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/25/2019 Category: Service
window delamination issue
after further review the issue was resolved in a perfectly acceptable manner that warrants a 5 star rating

Overall Rating 1/5rating 1rating 1rating 1rating 1
05/25/2019 Category: Service
scheduling issues
My routine service job (oil change etc) was perfect but my warranty work for a delaminated rear window tint was a scheduling mix up resulting in an extra trip to the dealership.
BARBARA J C. from Cocoa Hyundai responded on 05/25/2019

Hello William,
  Thank you for reaching out to us regarding your concerns, I am sorry that we did not meet your expectations at our dealership. I apologize for the scheduling issue with your re tint on your Elantra and I would also, like to thank you for taking the time to speak with me this afternoon. We truly appreciate your business and hope to make your next visit to Cocoa Hyundai a full five star experience.

Have A Very Nice Memorial Day Weekend!
Barbara Cherry
Customer Relations
(321)631-2444


Verified Customer
Cocoa, FL
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/17/2019 Category: Service
My visit
Thank you for taking the time to address my concern on my last visit. My service was great and everyone was kind.

Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
05/17/2019 Category: Service
My visit
Very disappointing.
BARBARA J C. from Cocoa Hyundai responded on 05/18/2019

Thank you for reaching out to us regarding your concern with your most recent service visit. Our customers satisfactions if very important to Cocoa Hyundai and I apologize that we did not deliver the five star experience that we strive to five each and every customer. We truly appreciate your business and hope to prove our commitment on your next service visit.

Have A Very Nice Weekend!
Barbara Cherry
Customer Relations
(321)631-2444


CW
Christopher W.
Merritt Island, FL
2011 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/09/2019 Category: Service
Resolved Customer Service Concern
I did have some initial issues with quality of service at Cocoa Hyundai. I was contacted by the service manager, who was eager to make it right. He is personally ensuring that my concerns are taken care of. I appreciate the steps he’s taking and am confident he will resolve the issue at hand.

Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
05/09/2019 Category: Service
Waste of time!
Communication/service when making an appointment is horrible. Besides the fact that the problem I took my vehicle to them for wasn’t even fixed. Customer service doesn’t seem like a priority when you’re given an attitude for asking questions. The only thing they’re concerned about is making money.
BARBARA J C. from Cocoa Hyundai responded on 05/10/2019

Hello Christopher,
  Thank you so much for out to us regarding your concerns, I am sorry we have failed to meet your expectations and I would like to thank you for taking the time to speak with me this morning! We truly appreciate your business and if you need anything in the future, please do not hesitate to call me. 

Have A Very Nice Weekend!
Barbara Cherry
Customer Relations
(321)631-2444


WN
Wilfrid N.
Melbourne, FL
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/26/2019 Category: Service
wilfrid newman
everything was taken care of by Barbara cherry

Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
03/26/2019 Category: Service
wilfrid newman
waited to long for work to be done
BARBARA J C. from Cocoa Hyundai responded on 03/27/2019

Hello Wilfrid,
  We truly appreciate you taking the time to complete our review of your most recent maintenance visit. I apologize that your wait was longer than you expected and hope this did not cause too much inconvenience for the rest of the day. Thank you for your business and we look forward to seeing you again at Cocoa Hyundai.

Have A Very Nice Day!
Barbara Cherry
Customer Relations
(321)631-2444


GG
Gregory G.
Cape Canaveral, FL
2016 Hyundai Elantra Gt
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/26/2019 Category: Service
Friendly
No complaints

Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
03/26/2019 Category: Service
Friendly
Timly and efficient
BARBARA J C. from Cocoa Hyundai responded on 03/26/2019

Hello Gregory,
  Thank you for completing this review of our service department. Our goal here @ Cocoa Hyundai is to give each customer a five star experience. Please accept my apology for not completing this task. If I could please have a few minutes of your time to speak with you regarding your most recent maintenance visit, I would appreciate your feedback. I will be be in the office tomorrow morning at 8:00 AM. 

Have A Nice Evening!
Barbara Cherry
Customer Relations
(32)631-2444


Verified Customer
Titusville, FL
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/25/2019 Category: Service
Ac issues
My car went In for service 4 times in two weeks due to ac issues. It took a while but I think the issue is now fixed..

Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
02/25/2019 Category: Service
Wishy washy service
My cat has been back 4 times in 2 weeks. Ac issues still not fixed.
BARBARA J C. from Cocoa Hyundai responded on 02/26/2019

Good Morning,
  Thank you for reaching out to us regarding your concerns, I am sorry we have failed you to meet your expectations. If I could please have a few minutes of your time to speak with you , I would appreciate your feedback. 

Barbara Cherry
Customer Relations
(321)631-2444


Verified Customer
Cocoa, FL
2015 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/19/2019 Category: Service
Great service bad car
Barbara was great and worked very hard to get my issue resolved. I have never had an issue with the service at Cocoa Hyundai. I just have an issue with my Elentra.

Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
02/19/2019 Category: Service
Meh
Meh don't buy an elentra
BARBARA J C. from Cocoa Hyundai responded on 02/19/2019

Thank you so much for bringing your concerns to my attention and for taking the time to speak with me this morning. We will try our best to resolve the issue you are having with your Hyundai. Thank you for your business and if you need anything in the future, please do not hesitate to call me.

Barbara Cherry
Customer Relations
(321)631-2444


KS
Kenneth S.
Cocoa Beach, FL
2016 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/13/2019 Category: Service
Rescore after talking with Customer relations
Customer relations representative, Barbara Cherry called me immediately after my initial review was posted. She apologized for the unpleasant experience I had and was genuinely concerned that it ever happened. I am confident that Hyundai is sincerely trying to provide responsible and quality service and that what happened was an error in judgement by the service manager and will not happen again in the future. I'm glad this was dealt with quickly as I really love the product and wasn't looking forward to changing brands in the future.

Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
02/13/2019 Category: Service
see note
see note
BARBARA J C. from Cocoa Hyundai responded on 02/14/2019

Hello Kenneth,
  Thank you for reaching out to us regarding your concerns, I apologize that we have failed to meet your expectations at your most recent service visit. If I could please have a few minutes of your time to speak with you, I would appreciate your feedback.

Barbara Cherry
Customer Relations
(321)631-2444


Verified Customer
Cocoa, FL
2016 Hyundai Sonata Hyb
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/11/2019 Category: Service
Issure Resolved
Cocoa Hyundai reached out and resolved my problem

Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
02/11/2019 Category: Service
Oil change
Free oil change so value was good but otherwise not really
BARBARA J C. from Cocoa Hyundai responded on 02/11/2019

Thank you for taking the time to complete our review of your most recent maintenance visit. Cocoa Hyundai strives daily to do the best in customer service and give each customer five star service. Please accept my apology for not completing this task. We appreciate the opportunity and will work harder to make sure we earn your trust with servicing your Hyundai in the future.

Have A Nice Day!
Barbara Cherry
Customer Relations
(321)631-2444


Verified Customer
Merritt Island, FL
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/04/2019 Category: Service
Squeaking Breaks
Thank you for taking care of my breaks! happy customer here!

Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
02/04/2019 Category: Service
OIl Change and fixing breaks
Brand new car and annoying "squeaking breaks" not resolved ..Apparently this is normal since we live in FL.
Every car will have that issue said the service provider..LOL..sure! will be going to another place now and won`t buy Hyundai for the second car.
BARBARA J C. from Cocoa Hyundai responded on 02/04/2019

Hello,

  I would like to thank you for taking the time to complete our review and bringing you concerns to my attention. Here @ Cocoa Hyundai it is our utmost priority that our customers are 100% satisfied (5 stars). We regret that we fell short of our goal in servicing your vehicle and if I could please have a few minutes of your time to speak with you, I would appreciate your feedback.

Barbara Cherry
Customer Relations
(321)631-2444


  


Verified Customer
Cape Canaveral, FL
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/02/2019 Category: Service
Five Star Magic
Fantastic place

Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
02/02/2019 Category: Service
The review
Dissatisfied
BARBARA J C. from Cocoa Hyundai responded on 02/03/2019

Hello,
  Thank you for reaching out to us regarding your concerns with our service department here @ Cocoa Hyundai. I am sorry that we have failed to meet your expectations and you did not receive the five star experience that we strive for to give each and every customer at or dealership. If you could please call me at your convenience, with your feedback we can continue to improve services for every one of our customers.

Barbara Cherry
Customer Relations Mananger
(321)307-0391


MG
Madaline G.
Ebeemee Township, ME
2016 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/27/2019 Category: Service
Chance to explain
Barbara understood my concern, and took time to listen

Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
01/27/2019 Category: Service
Oil change
I just got my oil changed
BARBARA J C. from Cocoa Hyundai responded on 01/28/2019

Thank you Madaline for taking the time to rate your most recent maintenance visit and for sharing your experience. 

Barbara Cherry
Customer Relations
(321)631-2444


Verified Customer
Rockledge, FL
2016 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/19/2018 Category: Service
Great service advisor
Courtney is straight forward and very friendly! I will go out of my way to make sure she is the person I work with. Sometimes scheduling conflicts make for less than ideal circumstances but that doesn't take away from her willingness to help her customers.

Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
12/19/2018 Category: Service
Good service but not completed in a timely manner
Disappointed in the length of time taken to complete service. Being without ac in Florida, no matter what month, is less than favorable.
BARBARA J C. from Cocoa Hyundai responded on 12/19/2018

Thank you for choosing Cocoa Hyundai as your service provider, we truly appreciate you taking the time to participate in our review of our service department. Your satisfaction is very important to us and I apologize that your most recent service visit was not satisfactory. If you could please call me to discuss your concerns with our dealership, I would appreciate it.

Barbara Cherry
Customer Relations
(321)631-2444


RJ
Robert Lee J.
Melbourne, FL
2016 Hyundai Accent
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/18/2018 Category: Service
Complete care and service
I am elated to be a customer of cocoa Hyundai, they are genuinely interested in the satisfaction of their customers. They will go above and beyond to guarantee excellence.

Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
12/18/2018 Category: Service
Treat people as if we are people and not as if we are for profit
I brought my car in the dealership to determine if it is covered by the warranty, the service department was informed in detail exactly what was the concern of visit. I was charged for information we all knew in advance without putting the vehicle on the car rack. Why not inform the customers up front if they are covered by the warranty without profiting from the customers before any service is performed?
BARBARA J C. from Cocoa Hyundai responded on 12/19/2018

Hello Robert,
  Thank you for completing this review for our service department. Cocoa Hyundai strives daily to do the best in the customer service and give each customer five star service. Please accept my apology for not completing this task. If I could please have a few minutes of your time to speak with you regarding your most recent service visit, I would appreciate it.

Barbara Cherry
Customer Relations
(321)631-2444


Verified Customer
Titusville, FL
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/18/2018 Category: Service
cleared up my issues
cleared up my issues. thank you

Overall Rating 1/5rating 1rating 1rating 1rating 1
12/18/2018 Category: Service
sucky employees
dont go to Cocoa Hyundai go else where for a hyundai
BARBARA J C. from Cocoa Hyundai responded on 12/18/2018

Hello,
  Thank you for taking the time to respond to our review of our service department. I apologize that your service appointment was now exceptional and I could have a few minutes of your time, I would appreciate your feedback. 

Barbara Cherry
Customer Relations
(321)631-2444