Overview

Overall Rating 4.83/5Overall Rating 4.83/5Overall Rating 4.83/5Overall Rating 4.83/5rating 4.83

3708 Reviews

ReScore Reviews™ (121)

ReScore
Overall Rating 4.9090937/5Overall Rating 4.9090937/5Overall Rating 4.9090937/5Overall Rating 4.9090937/5rating 4.9090937
Original
Overall Rating 2.3471041/5Overall Rating 2.3471041/5rating 2.3471041rating 2.3471041rating 2.3471041
97% Would Recommend
100% Business Response
Latest Review 2 days ago

Reviews


JM
James M.
Rockledge, FL
2015 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/23/2019 Category: Service
staff
The lady that handles the paperwork and discussing what service is needed.
BARBARA J C. from Cocoa Hyundai responded on 08/24/2019

Thank you James for choosing Cocoa Hyundai for your automotive needs and taking the time to rate your most recent maintenance visit with a five star rating. I am glad to hear that Cortney provided exceptional service for you and your Hyundai. We appreciate your business and look forward to assisting you in the future.

Have A Very Nice Weekend!
Barbara Cherry
Customer Relations
(321)631-2444


Verified Customer
Merritt Island, FL
2014 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/23/2019 Category: Service
Got the car fixed the same day I called in
It was great to get the car fixed the same day I called. However, I was surprised to find out that the failure of the power steering rubber coupler was not common on my model of Hyundai (Santa Fe GLS) but apparently common on the Sonata. Apparently, the part was not up to snuff.
BARBARA J C. from Cocoa Hyundai responded on 08/24/2019

Thank you for taking the time to participate in our review of your most recent service visit and give us your feedback. I am glad to hear that we were able to get your Hyundai repaired in a timely manner and were able to take care of your service issue. We appreciate your business and if you need anything in the future, please do not hesitate to call.

Have A Nice Weekend!
Barbara Cherry
Customer Relations
(321)631-2444


GW
Gary W.
Merritt Island, FL
2019 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/21/2019 Category: Service
Professional and Courteous
Got me in and out for my first service in the time I was told.
BARBARA J C. from Cocoa Hyundai responded on 08/22/2019

Thank you Gary for joining the Cocoa Hyundai family and for sharing your experience of your first oil change at our dealership. Our team works strives daily to ensure each and every customer receive prompt and efficient service. Again, thank you for being our customer and we look forward to serving you again with another (5 star) experience on a future maintenance visit.

Have A Great Day!
Barbara Cherry
Customer Relations
(321)631-2444


Verified Customer
Bradenton, FL
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/21/2019 Category: Service
Very satisfied
Always good service
BARBARA J C. from Cocoa Hyundai responded on 08/22/2019

Thank you for participating in our review of your most recent service visit. Customer feedback is very important to Cocoa Hyundai and I am happy to hear that you continue to receive great service. We appreciate your business and look forward to assisting you in the future.

Have A Nice Day!
Barbara Cherry
Customer Relations
(321)631-2444


FB
Florence B.
Rockledge, FL
2005 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/21/2019 Category: Service
Personal attention by Courtney Kirk
Courtney is prompt and efficient. Courtney takes time to answer questions. She also explains in detail any questions I might have.
BARBARA J C. from Cocoa Hyundai responded on 08/22/2019

Hello Florence,
  Thank you the compliments regarding your service advisor. Cortney treats each and every one of her customers as if they were family and works very hard to ensure they continue to receive excellent service. Again, thank you for being a loyal customer to Cocoa Hyundai and we look forward to servicing your Hyundai for years to come.

Have A Very Nice Day!
Barbara Cherry
Customer Relations
(321)631-2444


EG
Erin G.
Rockledge, FL
2017 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/21/2019 Category: Service
Great customer Service
Courtney is very knowledgeable and always professional and courteous.
BARBARA J C. from Cocoa Hyundai responded on 08/21/2019

Hello Erin,
  Thank you for the great review! Cortney works very hard to ensure that each customer receives excellent service and is an asset to our department. Again, thank you for your business and I will be sure to pass along your positive feedback to our team.

Have A Very Nice Afternoon!
Barbara Cherry
Customer Relations
(321)631-2444


Verified Customer
Cocoa, FL
2013 Hyundai Elantra Coupe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/21/2019 Category: Service
Happy customer
In and out quickly great people and service
BARBARA J C. from Cocoa Hyundai responded on 08/21/2019

Thank you for choosing Cocoa Hyundai for your automotive needs and for the five out of five star rating of our service department. Our team works hard to ensure that each customer receives prompt and efficient service and  I am happy to hear that you are satisfied with our dealership.  Again, thank you for being our customer and we look forward to meeting or even exceeding your expectations on a future maintenance visit.

Have A Great Afternoon!
Barbara Cherry
Customer Relations
(321)631-2444


Verified Customer
Titusville, FL
2017 Hyundai Ioniq Hybrid
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/21/2019 Category: Service
no comment but -- great service!
no comment
BARBARA J C. from Cocoa Hyundai responded on 08/21/2019

We appreciate your five star review and positive feedback of your most recent service visit. I am happy to hear that Mark and our team took exceptional care of you and your Hyundai. Thank you for your business and we look forward to serving you with another (5 star) experience at a future maintenance visit.

Have A Nice Afternoon!
Barbara Cherry
Customer Relations
(321)631-2444


LJ
Lynn J.
Melbourne, FL
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/20/2019 Category: Service
Fast and efficient
Everyone polite and accommodating
BARBARA J C. from Cocoa Hyundai responded on 08/21/2019

Hello Lynn,
  Thank you so much for the five star rating and positive feedback regarding our service staff. We have a great, professional team who truly appreciates their customers and work very hard to ensure that each customer receives prompt and courteous service. Again, thank you for being our customer and we look forward to meeting your expectations at your next routine maintenance visit.

Have A Very Nice Day!
Barbara Cherry
Customer Relations
(321)631-2444


LS
Linda S.
Rockledge, FL
2012 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/20/2019 Category: Service
Great Visit
My visit was by far the best visit yet!!! Mark E. has truly been a blessing to your staff and takes care of all of my vehicle needs, as one would expect-actually, he does so much more. Thanks Mark. Linda Samarel
BARBARA J C. from Cocoa Hyundai responded on 08/21/2019

Thank you so much for taking your valuable time to write this great review regarding Mark, your service advisor. He will be very happy to hear that you had an exceptional service experience once again at Cocoa Hyundai! Again, thank you for your business and if you need anything in the future, please do not hesitate to call.

Have A Very Nice Day!
Barbara Cherry
Customer Relations
(321)631-2444


DE
Donald E.
Rockledge, FL
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/17/2019 Category: Service
Service department
As always excellent never any less
BARBARA J C. from Cocoa Hyundai responded on 08/18/2019

Thank you Donald for being part of the Cocoa Hyundai family and for consistently taking the time to rate your service visits. I am happy to hear that you continue to receive the excellent service that you and your Hyundai deserve. Again, thank you for your loyalty to our dealership and our team looks forward to providing quality service for many years to come.

Have A Great Day!
Barbara Cherry
Customer Relations
(321)631-2444


GN
George N.
Titusville, FL
2013 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/16/2019 Category: Service
service
Everything is good
BARBARA J C. from Cocoa Hyundai responded on 08/17/2019

Hello George,
  Thank you for being a loyal customer to our dealership and for the positive feedback. Quality customer service is very important to Cocoa Hyundai and I am glad to hear that you continue to receive excellent service. Again, thank you for your business and hopefully you will be part of the Cocoa Hyundai family for a long time to come.

Have A Great Weekend!
Barbara Cherry
Customer Relations
(321)631-2444


TP
Thomas P.
Melbourne, FL
2017 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/16/2019 Category: Service
Above and Beyond
Ive purchased two cars from Coastal Hyundai so when my trunk lid wouldnt close I called them. They said they were full. It's been pouring rain for days so I needed my trunk fixed. I asked if there was anything they could do they said I could just come in and wait. After paying a local auto repair shop $70 to tell me they didnt have the part, I called Cocoa Hyundai. Again, like Coastal Hyundai they told me they were full, but this kind lady asked what was wrong. When I explained I couldnt shut my trunk she said" we can't have you driving in this weather with a trunk that wont shut, bring it in and we will fit you in when you arrive" What??? Really?? So I get my son and we drive from melbourne to cocoa and they took my keys and in less than hour had me fixed and ready to go.
I cant thank your team enough for the level of caring shown.Thank you Cocoa Hyundai. My next Hyundai will be purchased from you.
BARBARA J C. from Cocoa Hyundai responded on 08/16/2019

Thank you so much Thomas for writing this great review regarding your most recent service experience at our dealership. I was the one that answered the phone that day and told you to come on in and we would fix your trunk. We hope you join the Cocoa Hyundai family and if you need anything in the future, please do not hesitate to call.

Have A Great Weekend!
Barbara Cherry
Customer Relations
(321)631-2444


ME
Marcos E.
Titusville, FL
2011 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/16/2019 Category: Service
Amazing service
Cocoa Hyundai has the best service department, George takes great care of my vehicle.
BARBARA J C. from Cocoa Hyundai responded on 08/16/2019

Thank you Marcos for writing this nice review of our service department. I am glad to hear that George and our team provide you and your Hyundai with expectational service and you continue to be satisfied with our service department. We would like to keep providing quality service, so please contact us for all your automotive needs. 

Have A Great Weekend!
Barbara Cherry
Customer Relations
(321)631-2444


LF
Louise F.
Cocoa, FL
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/15/2019 Category: Service
The employes
Everyone I deal with has been great.
BARBARA J C. from Cocoa Hyundai responded on 08/16/2019

Thank you Louise for the great review of our service department! Customer feedback if very important to Cocoa Hyundai and I am happy to hear that our team and Mark provided you with an exceptional service experience. Again, thank you for your business and we look forward to serving you again with another (5 star) experience for many years to come.

Have A Nice Weekend!
Barbara Cherry
Customer Relations
(321)631-2444


SP
Shawn P.
Melbourne, FL
2014 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/15/2019 Category: Service
Thanks
As always you did great
BARBARA J C. from Cocoa Hyundai responded on 08/16/2019

Thank you Shawn for taking the time to rate our five star service department. I am glad to hear that you continue to receive the excellent service that you and your Hyundai deserve. Again, thank you for your continued business and we look forward to assisting you at your next routine maintenance visit.

Have A Great Weekend!
Barbara Cherry
Customer Relations
(321)631-2444


PP
Patricia P.
Melbourne, FL
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/14/2019 Category: Service
Everyone is so helpful and courteous.
Love my Hyundai Sonata Sport. Employees are so friendly and very courteous. I have had no problems with service.
BARBARA J C. from Cocoa Hyundai responded on 08/14/2019

Hello Patricia,
  Thank you for the five star rating and recommendation of our service department. It is always great to hear how well our staff is doing here @ Cocoa Hyundai and that you are satisfied with your service at our dealership. We appreciate your business and look forward to assisting you in the future.

Have A Very Nice Day!
Barbara Cherry
Customer Relations
(321)631-2444


SP
Selma P.
Kissimmee, FL
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/13/2019 Category: Service
Pleasant visit
Very clean. Friendly staff. Refreshment provided.
BARBARA J C. from Cocoa Hyundai responded on 08/14/2019

Thank you Selma for taking the time to participate in our review and sharing your experience of your most recent maintenance visit. Customer feedback is very important to Cocoa Hyundai and I am happy to hear that you had a positive experience at our dealership. Again, thank you for being our customer and we look forward to assisting you with your automotive needs in the future.

Have A Nice Day!
Barbara Cherry
Customer Relations
(321)631-2444


LB
Lewis B.
Rockledge, FL
2013 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/13/2019 Category: Service
Great Service
George my is my advisor, I've been with him for years. He has always taken great care of me.
BARBARA J C. from Cocoa Hyundai responded on 08/14/2019

Hello Lewis,
  I am happy to hear that George provides excellent service to you and your Hyundai! Also, we appreciate your five out of five star rating of our service department. Thank you for your valuable business and we hope we can continue to provide exceptional service every time you visit Cocoa Hyundai.

Have A Nice Day!
Barbara Cherry
Customer Relations
(321)631-2444


Verified Customer
Cocoa, FL
2013 Hyundai Veloster
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/13/2019 Category: Service
Friendly staff
Staff is very friendly and courteous
BARBARA J C. from Cocoa Hyundai responded on 08/14/2019

We appreciate your five out of five star rating and compliments regarding our service team. Quality customer service is very important to Cocoa Hyundai and I am glad to hear that you had a positive experience at your most recent maintenance visit. Thank you for your business and we look forward to assisting you in the future.

Have A Nice Day!
Barbara Cherry
Customer Relations
(321)631-2444