Overview

Overall Rating 4.51/5Overall Rating 4.51/5Overall Rating 4.51/5Overall Rating 4.51/5rating 4.51

2162 Reviews

ReScore Reviews™ (52)

ReScore
Overall Rating 4.2500038/5Overall Rating 4.2500038/5Overall Rating 4.2500038/5Overall Rating 4.2500038/5rating 4.2500038
Original
Overall Rating 2.23077/5Overall Rating 2.23077/5rating 2.23077rating 2.23077rating 2.23077
91% Would Recommend
100% Business Response
Latest Review 4 days ago

Reviews


DS
Dale S.
Callahan, FL
2015 Hyundai Sonata Hybrid
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/17/2019 Category: Service
Nice people
Cars are way to loud may try a suv but will not by a car again unless y’all fix the road noise it’s way to loud
RICHARD R L., Service Manager from Westside Hyundai responded on 07/19/2019

Dale,

  Well... at least out people are nice!  Have we tried to address this noise concern in the past?  I'd like to help!

  Give me a call of reply and we'll set something up!


Richard Lupo
Service Manager
Westside Hyundai
rlupo@hananiaautos.com
904-384-0050

JC
Joseph C.
Jacksonville, FL
2017 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/16/2019 Category: Service
My experience at Hyundai
My experience with Westside Hyundai is always pleasent customers service is good and now they have it where I didn’t have to make appointment for my oil change.I have been enjoying my 2018 Hyundai great suv.
RICHARD R L., Service Manager from Westside Hyundai responded on 07/17/2019

Joe,

  You keep showing up (no appointent needed for regular service) with that Santa Fe and we'll keep treating you right, deal?

  Thank You for being a customer and taking a moment to tell others about your experience.


Richard Lupo
Service Manager
Westside Hyundai
rlupo@hananiaautos.com
904-384-0050

PG
Pamela G.
Jacksonville, FL
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/13/2019 Category: Service
Maintenance
Service riders are friendly, they do a good job . They have coffee and trail mix go free while you wait .
RICHARD R L., Service Manager from Westside Hyundai responded on 07/16/2019

Pamela,

  Thanks for being a customer at Westside!  Thanks for rating us, thankks for the 5 stars!  Our coffee, trail mix and SMILES are all free! Thanks, See you next time!!


Richard Lupo
Service Manager
Westside Hyundai
rlupo@hananiaautos.com
904-384-0050

DB
Duane B.
Jacksonville, FL
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/13/2019 Category: Service
7500 mile maintenance
Friendly staff they got me in and out of my appointment on time with no delays. Went over everything thing with me before I left and answered all my questions.
RICHARD R L., Service Manager from Westside Hyundai responded on 07/16/2019

Duane,

  Sounds like we need to keep doing the same thing for you.  Kepp that Sonata coming back and we'll keep you happy!


Richard Lupo
Service Manager
Westside Hyundai
rlupo@hananiaautos.com
904-384-0050

PR
Paul R.
Jacksonville, FL
2013 Hyundai Veloster
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/09/2019 Category: Service
Meets customer needs
Westside makes it easy to get my car serviced quickly and efficiently by friendly staff.
RICHARD R L., Service Manager from Westside Hyundai responded on 07/10/2019

Paul,

  Keep that Veloster rolling.... into Westside for service!!!  Thanks for everythiing!


Richard Lupo
Service Manager
Westside Hyundai
rlupo@hananiaautos.com
904-384-0050

Verified Customer
Jacksonville, FL
2013 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/09/2019 Category: Service
Hydaui Service
My new Advisor provided excellent customer service. He made my check very easy, since I was new to the.westside.
RICHARD R L., Service Manager from Westside Hyundai responded on 07/10/2019

Thanks for taking your time to rate us.  thanks for being a customer at Westside. 

Richard Lupo
Service Manager
Westside Hyundai
rlupo@hananiaautos.com
904-384-0050

MM
Margaret M.
Jacksonville, FL
2014 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/09/2019 Category: Service
Top notch service as usual
Sebastian took care of us as usual. Great and friendly service
RICHARD R L., Service Manager from Westside Hyundai responded on 07/10/2019

Margaret,

  Sebastian is an awesome team member.  We thank you for your 5 star rating and look forward to help you keep that Sonata tuned like fine music!

Richard Lupo
Service Manager
Westside Hyundai
rlupo@hananiaautos.com
904-384-0050

Verified Customer
Callahan, FL
2013 Hyundai Accent
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/09/2019 Category: Service
Great Job
They did another great job on my car. Had it checked and back to me in a timely fashion.
RICHARD R L., Service Manager from Westside Hyundai responded on 07/10/2019

Thank YOU!!!! See you next time!

Richard Lupo
Service Manager
Westside Hyundai
rlupo@hananiaautos.com
904-384-0050

Verified Customer
Jacksonville, FL
2015 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/05/2019 Category: Service
Excellent Service
The service provided was excellent from the start; Service Advisor, Parts Manager, and Technician, including clerk at time of check out. Questions were answered professionally, and with clarity. Also, while waiting, I used the massage chair. It was very relaxing, and a plus.
RICHARD R L., Service Manager from Westside Hyundai responded on 07/06/2019

This is all great news!!! Thank You!!!!!!

Richard Lupo
Service Manager
Westside Hyundai
rlupo@hananiaautos.com
904-384-0050

DD
Delvys D.
Jacksonville, FL
2017 Hyundai Accent
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/05/2019 Category: Service
Good Service
I went there last weekend for an oil change and the customer service was really good and I got my service done in less than an hour. I hope they keep getting better.
RICHARD R L., Service Manager from Westside Hyundai responded on 07/06/2019

Delvys,

  We keep working hard to get better everyday.  Thank You for recogonizing.

Richard Lupo
Service Manager
Westside Hyundai
rlupo@hananiaautos.com
904-384-0050

EM
Eric M.
Jacksonville, FL
2013 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/03/2019 Category: Service
Great service
Everything great love it
RICHARD R L., Service Manager from Westside Hyundai responded on 07/05/2019

Eric,

  Thanks for being such a great customer.  Thanks for the feedback. See you soon!

Richard Lupo
Service Manager
Westside Hyundai
rlupo@hananiaautos.com
904-384-0050

LH
Laura H.
Jacksonville, FL
2009 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/03/2019 Category: Service
Great service, make sure I was satisfied
I receive great service, I was without my car for a week, and the serviceman. Made sure I had a rental car. Everyone was courteous and professional.
RICHARD R L., Service Manager from Westside Hyundai responded on 07/05/2019

You keep that Sonata coming back, we'll keep you happy.... deal? ;-)

Thank You!

Richard Lupo
Service Manager
Westside Hyundai
rlupo@hananiaautos.com
904-384-0050

JH
Jaqueline H.
Jacksonville, FL
2007 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/02/2019 Category: Service
Sherman Cooper is the best
Sherman Cooper gave me excellent service.He is management material. He is very professional .
RICHARD R L., Service Manager from Westside Hyundai responded on 07/06/2019

Thank You Jacqueline.  We love taking care of you and your Sonata. 

Richard Lupo
Service Manager
Westside Hyundai
rlupo@hananiaautos.com
904-384-0050

Verified Customer
Jacksonville, FL
2015 Hyundai Genesis
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/02/2019 Category: Service
Very attentive and caring
Great service as always. Sherman did a great job in servicing my 2015 Genesis G80. Adrian and Joe in Parts were very helpful in looking up accessories for my Genesis.
RICHARD R L., Service Manager from Westside Hyundai responded on 07/02/2019

You are the best, thanks!!!

Richard Lupo
Service Manager
Westside Hyundai
rlupo@hananiaautos.com
904-384-0050

NH
Natasha H.
Jacksonville, FL
2016 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/02/2019 Category: Service
Sherman in Service great
The are friendly and timely in everything they do.
RICHARD R L., Service Manager from Westside Hyundai responded on 07/05/2019

Natasha,

  Sherman is a pretty great guy, I agree.  Thank you so much for being a customer.  We look forward to seeing you back. 

Richard Lupo
Service Manager
Westside Hyundai
rlupo@hananiaautos.com
904-384-0050

MM
Margaret M.
Jacksonville, FL
2013 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/01/2019 Category: Service
Fantastic service
Great service as usual.
RICHARD R L., Service Manager from Westside Hyundai responded on 07/02/2019

Margret,

  Thank You SO MUCH!!!!

Richard Lupo
Service Manager
Westside Hyundai
rlupo@hananiaautos.com
904-384-0050

Verified Customer
Macclenny, FL
2011 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/01/2019 Category: Service
Service Rep Sebastian is PHENOMENAL!!
Sebastian and the technicians did an AMAZING job at finding the problem with my car & getting it repaired. Sebastian stayed in touch with me throughout the process so I would know what was going on!!
RICHARD R L., Service Manager from Westside Hyundai responded on 07/02/2019

Thank You

Richard Lupo
Service Manager
Westside Hyundai
rlupo@hananiaautos.com
904-384-0050

Verified Customer
Jacksonville, FL
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/29/2019 Category: Service
grate scv
good job
RICHARD R L., Service Manager from Westside Hyundai responded on 07/05/2019

Thank You!!!!!

Richard Lupo
Service Manager
Westside Hyundai
rlupo@hananiaautos.com
904-384-0050

CM
Caitlin M.
Jacksonville, FL
2013 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/29/2019 Category: Service
Great Customer Service!
Rob was Great to work with! Kept me updated on my car and with what was going on!
RICHARD R L., Service Manager from Westside Hyundai responded on 07/02/2019

Thank You Catlin!!!!!! See You Next Time.

Richard Lupo
Service Manager
Westside Hyundai
rlupo@hananiaautos.com
904-384-0050

AR
Alexis R.
Yulee, FL
2012 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/29/2019 Category: Service
Great people and service!
I had two separate problems with my car and both were taken care of super fast. Yes they do get busy but as a customer it's expected, especially when employees like Sherman and Rob are patient and caring as well. That's why I continue to have my vehicle serviced there.
RICHARD R L., Service Manager from Westside Hyundai responded on 07/02/2019

Thnaks for everything!

Richard Lupo
Service Manager
Westside Hyundai
rlupo@hananiaautos.com
904-384-0050