Overview

Overall Rating 4.51/5Overall Rating 4.51/5Overall Rating 4.51/5Overall Rating 4.51/5rating 4.51

2162 Reviews

ReScore Reviews™ (52)

ReScore
Overall Rating 4.2500038/5Overall Rating 4.2500038/5Overall Rating 4.2500038/5Overall Rating 4.2500038/5rating 4.2500038
Original
Overall Rating 2.23077/5Overall Rating 2.23077/5rating 2.23077rating 2.23077rating 2.23077
91% Would Recommend
100% Business Response
Latest Review about 8 hours ago

Reviews


Verified Customer
Jacksonville, FL
2019 Hyundai Santa Fe Xl
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
07/12/2019 Category: Service
Old, outdated, dirty and long wait
This place needs to be updated badly. Took far to long for service and so uncomfortable. Ceiling tiles were not present in the bathroom due to a water leak. Friendly staff but hard to find where to take the car for drop off. Check in took too long as one booth was open.
RICHARD R L., Service Manager from Westside Hyundai responded on 07/16/2019

We apologize for not meeting your time expectations.  We are aware of our facility and our ownership is currently planning a complete upgrade.  Thank you for being a customer.  If I can be of assistance on your next visit please contact me prior. 

Richard Lupo
Service Manager
Westside Hyundai
rlupo@hananiaautos.com
904-384-0050

Verified Customer
Jacksonville, FL
2015 Hyundai Sonata
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
07/09/2019 Category: Service
Communication Should Be Better
Car repairs can be very frustrating and miscommunications make it harder. Better communication would have made the experience much less frustrating.
RICHARD R L., Service Manager from Westside Hyundai responded on 07/10/2019

I am so very sorry to hear about your experience.  I would like to speak with you further about this. Please contact me at your next available time so we can make it right. 


Richard Lupo
Service Manager
Westside Hyundai
rlupo@hananiaautos.com
904-384-0050

NT
Nikki T.
Jacksonville, FL
2014 Hyundai Elantra
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
07/02/2019 Category: Service
Dishonest
I called and asked for a quote on installing a new battery and was quoted $140, upon arrival they confirmed it was my battery and I was shown a price on paper of $132. Once they finished and I went to pay, my total was $209. They completely failed to mention the $77 in additional “fees” until after the job was finished. I voiced my issue on the price discrepancy only to be told that the man who quoted me had gone to lunch and that this guy talking to me at this point “always shows the full price.” Why would you ever quote a price NOT in full? I was promised a follow up phone call by the manager who was apparently out of town and still have not heard back, almost two weeks later. I won’t be servicing my vehicle here any longer and as I search for my next vehicle the decision whether or not to stay with this dealership has been made by this lack of transparency, clear deceit, and poor customer service.
RICHARD R L., Service Manager from Westside Hyundai responded on 07/05/2019

Nikki,

  Thank You for takingthe time to give us your feedback.  We welcome all comments, that is how we get better.  I was disappointed to read how our staff failed you as detailed in your response. 
  I am always available an would welcome the chance to make your experience better, if only after the fact.  I am ast the store 8am to 6pm Monday thru Friday.  Please call or email anytime.  My contact is listed below.

Sincerely, 

Richard Lupo
Service Manager
Westside Hyundai
rlupo@hananiaautos.com
904-384-0050

Verified Customer
Jacksonville, FL
2015 Hyundai Elantra
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
06/25/2019 Category: Service
A mess
There was no communication and the shuttle driver needs Hyundai phone to give to customers.
RICHARD R L., Service Manager from Westside Hyundai responded on 06/26/2019

We are all so very sorry this was your experience.  We certainly want to make things right.  Please contact me directly at 904-384-0050  or rlupo@hananiaautos.com and I will get our staff on to the task of taking care of you the way we should have the first time.

Richard Lupo
Service Manager
Westside Hyundai
rlupo@hananiaautos.com
904-384-0050

LD
Linda D.
Jacksonville, FL
2018 Hyundai Sonata
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
06/23/2019 Category: Service
Low tire pressure again
This is the second time I've come for low tire pressure and the problem was not fixed.
RICHARD R L., Service Manager from Westside Hyundai responded on 06/23/2019

Linda,
  I am very sorry to hear this! I will be in contact with you on Monday to get this resolved.  You deserve a better outcome. 

Richard Lupo
Service Manager
Westside Hyundai
rlupo@hananiaautos.com
904-384-0050
RICHARD R L., Service Manager from Westside Hyundai responded on 06/23/2019

Linda,
  I am very sorry to hear this! I will be in contact with you on Monday to get this resolved.  You deserve a better outcome. 

Richard Lupo
Service Manager
Westside Hyundai
rlupo@hananiaautos.com
904-384-0050

RS
Rafael S.
Jacksonville, FL
2018 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/15/2019 Category: Service
7000 maintenance
My service technician Sebastian Rivera as always, giving me a VIP treatment.

However the waiting area is the worst compared to other Hyundai waiting area. The service area is not clean at all. Gravel and dirt are always present.
Strongly considering other Hyundai service location
RICHARD R L., Service Manager from Westside Hyundai responded on 06/23/2019

Raphael we will pass on your comments. We thank you for being a great customer and Sebastian is a great guy.

Richard Lupo
Service Manager
Westside Hyundai
rlupo@hananiaautos.com
904-384-0050

ER
Edna R.
Kingsland, GA
2013 Hyundai Elantra
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
05/27/2019 Category: Service
Self
None

OT
Olivia T.
Jacksonville, FL
2018 Hyundai Elantra
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
05/27/2019 Category: Service
Check Engine Light
3 trips and still having issues, will find another dealership.

Verified Customer
Jacksonville, FL
2018 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/23/2019 Category: Service
More communications.
I like the location of the cardealership and the staff has it's quality.

RL
Rosa L.
Saint Johns, FL
2018 Hyundai Tucson
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
05/06/2019 Category: Service
Carelessness
Rob was friendly. After more than two hours I was told my car was having issues and was in need of gas. I had just put on Gas before arriving to make sure I had enough until I could get to my regular gas station. After the gas issue I was told the car was having issues with the computer not communicating. Mind you I think this was the issue from the beginning and no gasoline issue. They took me to enterprise to get a rental. Awful experience. Only a compact with overpowering smell of cherry scent. They said I had to pay 50 dollars and they mentioned I would be keeping the car for almost a week. No explanation from the dealer. Just lies saying it would only take til Monday and it was Friday. I told the enterprise lady I did not have 50 to put as deposit. Called Rob and told him this situation was not my fault and he said my car was going to be ready after all. There was an issue about who would bring me back. Enterprise took me back. Upon picking up no paperwork given. My car got scratched by the gas lid and my chair is soiled. Called Rob Saturday about my concerns with the lack of paperwork, the scratch and the soiled seat but even when he said he would call me back it never happened. Now my car has a scratch in the gas area and my chair is soiled. Please give me a call. Thank you.

MH
Mae H.
Jacksonville, FL
2012 Hyundai Sonata
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
04/30/2019 Category: Service
Disappointed
Disappointed

Verified Customer
Jacksonville, FL
2018 Hyundai Elantra
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
04/23/2019 Category: Service
Check Engine Light
I have been in now twice due to the check engine light keeps coming on. Now need to take more time off from work to get them to look at the car again. This is a NEW car. I should not be dealing with these issues.

LJ
Lamar Darnell J.
Jacksonville, FL
2019 Hyundai Sonata
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
04/20/2019 Category: Service
Friendly staff bad service
Took over a hr for an oil change and that was with me opting out of inspection and car wash. Want informed about time or wait until after complaining several times to different people about amount of time it was taking. Poor communication.
ALLAN A. from Westside Hyundai responded on 04/22/2019

Im sorry that your oil change took longer than was communicated.  We are working on our processe to make it faster and smoother for you.  Please come back and see our Service Manager so we can address your issues and get it resolved for you.  Thanks for your comment.


JM
Jennifer M.
Jacksonville, FL
2017 Hyundai Tucson
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
03/26/2019 Category: Service
Go anywhere for service but here
I do not know how this place got 4 1/4 stars. I would give them a minus 4 1/2. Almost three hours for an oil change, WITH AN APPOINTMENT! They do not keep you informed during the service process and let you sit in the waiting room to die of old age while getting something done. And, check your bill, I was charged almost double. Be warned...

MH
Melba H.
Jacksonville, FL
2017 Hyundai Elantra
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
03/22/2019 Category: Service
Oil change problems
I have noticed in the past that there was too much oil in my car after an oil change, but it wasn't too bad, so I let it go. This time, however, the oil level was 1-2" above the full mark, way too much. I was leaving town on a trip, no time to spend hours at the dealership getting something simple done, so I went to another facility to get the excess oil siphoned out. At this point in time, I can not recommend this business to a friend.

BM
Byron M.
Jacksonville, FL
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/21/2019 Category: Service
Rating
Excellent service!

DR
Damian R.
Jacksonville, FL
Overall Rating 1/5rating 1rating 1rating 1rating 1
03/18/2019
Horrible service department
I had a appointment for a oil change at 9:30am today 3/18/19 got there at 9:15 and didn’t leave till 12:30. When my mom told me she waits there for hours I thought she was exaggerating and on top of that she is not supposed to pay of her oil change but they try to charge her. The last 2 oil changes they charged her after she told them she has the maintenance warranty that covers oil changes. She didn’t want to argue so she just payed it. DO NOT GET THE MAINTENANCE WARRANTY! They are going to try to charge you anyway and do not go to the service department unless you are willing to wait over 3 hours!

Verified Customer
Jacksonville, FL
2017 Hyundai Elantra
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
03/14/2019 Category: Service
Managment
No comment

JL
James L.
Jacksonville, FL
2018 Hyundai Sonata
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
03/13/2019 Category: Service
Service
I received unsatisfactory service from the dealership was never told that I had bad tires on my car when I paid to have my tires balanced and rotated. Which made my vehicle unsafe and I went out of town in my vehicle and that is how I found out about my bad tires. I had to stop and get my tires replaced at a tire shop on my way out of town which made me very very pissed.

Verified Customer
Middleburg, FL
2018 Hyundai Tucson
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
03/05/2019 Category: Service
GO SOMEWHERE ELSE
THEY CAN NOT DO ANYTHING RIGHT THE FIRST TIME AROUND---NOT SELL YOU YOUR CAR OR SERVICE THE CAR THEY SOLD!!!
RICHARD R L., Service Manager from Westside Hyundai responded on 03/07/2019

We are so disapointed you have experienced these situations!  Please give me a call or email to discuss further and see if we can make things better. 

Richard Lupo
Service Manager
Westside Hyundai
rlupo@hananiaautos.com
904-384-0050