Overview

Overall Rating 4.76/5Overall Rating 4.76/5Overall Rating 4.76/5Overall Rating 4.76/5rating 4.76

703 Reviews

ReScore Reviews™ (3)

ReScore
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5rating 3.0rating 3.0
Original
Overall Rating 2.0/5Overall Rating 2.0/5rating 2.0rating 2.0rating 2.0
95% Would Recommend
100% Business Response
Latest Review 3 days ago

Reviews


BM
Brian M.
Macon, GA
2014 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/06/2018 Category: Service
Five Star Service
10 out of 10. Robert will make you feel welcomed and concerned for your the needs. Always a pleasure to enter his shop!
ROBERT L., Service Manager from Five Star Hyundai responded on 09/07/2018

Thank you for your response. We look forward to seeing you on your next service visit.  Have a great day.

Robert Land
Service Manager
Five Star Hyundai of Macon
478-803-8887
478-757-6557 Fax
rland@fivestaronline.net

TB
Tracy B.
Macon, GA
2014 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/06/2018 Category: Service
Safety recall was quick
Super quick and super friendly.
ROBERT L., Service Manager from Five Star Hyundai responded on 09/06/2018

Thank you for your response. We look forward to seeing you on your next service visit. Have a great day.

Robert Land
Service Manager
Five Star Hyundai of Macon
478-803-8887
478-757-6557 Fax
rland@fivestaronline.net

SP
Sharon P.
Macon, GA
2015 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/02/2018 Category: Service
Location
Very good location
ROBERT L., Service Manager from Five Star Hyundai responded on 09/02/2018

Thank you for your response. We look forward to seeing you on your next service visit. Have a safe Labor day. 

Robert Land
Service Manager
Five Star Hyundai of Macon
478-803-8887
478-757-6557 Fax
rland@fivestaronline.net

Verified Customer
Macon, GA
2015 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/01/2018 Category: Service
Great customer service
They always provide great, professional customer service.
ROBERT L., Service Manager from Five Star Hyundai responded on 09/02/2018

Thank you for your response. We look forward to seeing you on your next service visit. Have a safe Labor day. 

Robert Land
Service Manager
Five Star Hyundai of Macon
478-803-8887
478-757-6557 Fax
rland@fivestaronline.net

KM
Kenneth M.
Macon, GA
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/30/2018 Category: Service
Quality
I love my car and the dealership (Service Department ) does everything it can to keep me happy.
ROBERT L., Service Manager from Five Star Hyundai responded on 08/30/2018

Thank you for your response. We look forward to seeing you on your next service visit. Have a great day. 

Robert Land
Service Manager
Five Star Hyundai of Macon
478-803-8887
478-757-6557 Fax
rland@fivestaronline.net

WM
Wayne M.
Macon, GA
2011 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/29/2018 Category: Service
Good service
My visit to the Hyundai repair dealership was very pleasant I found the service advisor to be very respectful highly motivated and very proficient in his jod.I felt very good to have brought my car to that dealership.
ROBERT L., Service Manager from Five Star Hyundai responded on 08/29/2018

Thank you for your response. We look forward to seeing you on your next service visit. Have a great day. 

Robert Land
Service Manager
Five Star Hyundai of Macon
478-803-8887
478-757-6557 Fax
rland@fivestaronline.net

BW
Brenda W.
Dry Branch, GA
2017 Hyundai Veloster
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/26/2018 Category: Service
Customer Care makes this place great.
I was very satisfied with the prompt, professional and informative service that I received.
ROBERT L., Service Manager from Five Star Hyundai responded on 08/26/2018

Thank you for your response. We look forward to seeing you on your next service visit. Have a great day. 

Robert Land
Service Manager
Five Star Hyundai of Macon
478-803-8887
478-757-6557 Fax
rland@fivestaronline.net

WS
Wanda S.
Macon, GA
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/23/2018 Category: Service
Excellent service
The over all service was great
ROBERT L., Service Manager from Five Star Hyundai responded on 08/23/2018

Thank you for your response. We look forward to seeing you on your next service visit. Have a great day 

Robert Land
Service Manager
Five Star Hyundai of Macon
478-803-8887
478-757-6557 Fax
rland@fivestaronline.net

TS
Talisha S.
Macon, GA
2013 Hyundai Veloster
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/23/2018 Category: Service
Awesome Customer Service
Robert and Nate were awesome as usual! I was even taken to a shopping area while my oil was being changed. I asked them to check the clicking noise my car had been making since I purchased it, and they found the small problem and immediately fixed it. Thanks Five Star!
ROBERT L., Service Manager from Five Star Hyundai responded on 08/23/2018

Thank you for your response. We look forward to seeing you on your next service visit. Have a great day.

Robert Land
Service Manager
Five Star Hyundai of Macon
478-803-8887
478-757-6557 Fax
rland@fivestaronline.net

DC
David C.
Macon, GA
2016 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/23/2018 Category: Service
PROFESSIONAL---BEST AND SHORTEST WAY TO DESCRIBE
ABOVE COMMENT-- could not have been better.
ROBERT L., Service Manager from Five Star Hyundai responded on 08/23/2018

Thank you for your response. We look forward to seeing you on your next service visit. Have a great day.

Robert Land
Service Manager
Five Star Hyundai of Macon
478-803-8887
478-757-6557 Fax
rland@fivestaronline.net

KH
Kathryn H.
Macon, GA
2018 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/22/2018 Category: Service
Service and Waiting Room
Five Stars - Robert in the Service Department was professional and informative. When making the appointment, he informed me of the time for me to be expected for the job to be completed. After arriving, he came and greeted me and when he was finished, he escorted me to the service area. The technicians are competent.

1 Star - Kudos on the TV and the WIFI. The last time I was there, there wasn't any WIFI. The waiting area is awful! The chairs are filthy and the overall appearance has a lot to be desired. In comparison to Five Star Nissan, the place is the slums. I would have given you Five Stars, if it wasn't for the waiting area

RECOMMENDATION: Take some of your profit and invest some of it in updating the waiting area.
ROBERT L., Service Manager from Five Star Hyundai responded on 08/22/2018

Thank you for your response. We look forward to seeing you on your next service visit. Have a great day.

Robert Land
Service Manager
Five Star Hyundai of Macon
478-803-8887
478-757-6557 Fax
rland@fivestaronline.net

AH
Amy H.
Macon, GA
2011 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/22/2018 Category: Service
Amazing Service
Robert does a great job of explaining what services are needed and why.
ROBERT L., Service Manager from Five Star Hyundai responded on 08/22/2018

Thank you for your response. We look forward to seeing you on your next service visit. Have a great day.

Robert Land
Service Manager
Five Star Hyundai of Macon
478-803-8887
478-757-6557 Fax
rland@fivestaronline.net

MO
Madryn O.
Kathleen, GA
2016 Hyundai Azera
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/16/2018 Category: Service
Great job!
Very good service!
ROBERT L., Service Manager from Five Star Hyundai responded on 08/16/2018

Thank you for your response. We look forward to seeing you on your next service visit. Have a great day.

Robert Land
Service Manager
Five Star Hyundai of Macon
478-803-8887
478-757-6557 Fax
rland@fivestaronline.net

EB
Elton B.
Macon, GA
2015 Hyundai Genesis
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/08/2018 Category: Service
The service people are so friendly and helpful
As always no problems with my service
ROBERT L., Service Manager from Five Star Hyundai responded on 08/08/2018

Thank you for your response. We look forward to seeing you on your next service visit. Have a great day.

Robert Land
Service Manager
Five Star Hyundai of Macon
478-803-8887
478-757-6557 Fax
rland@fivestaronline.net

RF
Rossie F.
Macon, GA
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/05/2018 Category: Service
Customer Service
Excellent place
ROBERT L., Service Manager from Five Star Hyundai responded on 08/05/2018

Thank you for your response. We look forward to seeing you on your next service visit. Have a good evening.

Robert Land
Service Manager
Five Star Hyundai of Macon
478-803-8887
478-757-6557 Fax
rland@fivestaronline.net

LH
Ladonna H.
Macon, GA
2013 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/04/2018 Category: Service
Excellent service
My dealership is in Pa, my car hyundai broke down while visiting Macon Ga
Respectful and curtious representative. Now that I'm moving to Macon I Will return for service when needed now that I don't have my home dealer this will be my home.
ROBERT L., Service Manager from Five Star Hyundai responded on 08/05/2018

Thank you for your response. We look forward to seeing you on your next service visit. Have a great day. 

Robert Land
Service Manager
Five Star Hyundai of Macon
478-803-8887
478-757-6557 Fax
rland@fivestaronline.net

AC
Alexander C.
Macon, GA
2015 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/01/2018 Category: Service
Fast and great service
Service was completed faster than expected, great work!
ROBERT L., Service Manager from Five Star Hyundai responded on 08/01/2018

Thank you for your response. We look forward to seeing you on your next service visit. Have a great day.

Robert Land
Service Manager
Five Star Hyundai of Macon
478-803-8887
478-757-6557 Fax
rland@fivestaronline.net

WE
Winifred E.
Bonaire, GA
2017 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/25/2018 Category: Service
Quick and friendly service
I was told that my car would take around 11/2 hours to service. However, it took less than an hour. Further, the customer representative was friendly and polite. He answered all my questions. I was very pleased with the service I received.
ROBERT L., Service Manager from Five Star Hyundai responded on 07/25/2018

Thank you for your response. We look forward to seeing you on your next service visit. Have a great day. 

Robert Land
Service Manager
Five Star Hyundai of Macon
478-803-8887
478-757-6557 Fax
rland@fivestaronline.net

PA
Patricia A.
Griffin, GA
2016 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/20/2018 Category: Service
Good service
Car has given a lot of problems, a year & half of engine light coming on & has blown off top clamp & bottom clamp from turbo in a year which causes loss of power & on interstate dropping from 70 to 41 can get you killed or cause you to get involved in a wreck. Thank God that didnt happen, but could have! Lost confidence in car being dependable !!!
ROBERT L., Service Manager from Five Star Hyundai responded on 07/20/2018

Thank you for your response. We look forward to seeing you on your next service visit. Have a great weekend. Glad we were able to get you back on the road, sorry for any inconvienance you are having with your Tucson. May God be with you and your family.

Robert Land
Service Manager
Five Star Hyundai of Macon
478-803-8887
478-757-6557 Fax
rland@fivestaronline.net

MW
Michael W.
Macon, GA
2014 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/16/2018 Category: Service
Excellent servicel
Took my car in for work on the AC unit and to take care of recall items. Tech found that the compressor was bad. Since the vehicle was under warranty, the work and the part were both covered as was the recall. This was much better than the $1000 repair bill I was facing at the local repair shop where the service manager recommended that I call the dealership. The repairs were done in a timely manner and the service manager kept me up to date on the progress of the repair.
ROBERT L., Service Manager from Five Star Hyundai responded on 07/16/2018

Thank you for your response. We look forward to seeing you on your next service visit. Have a great day.

Robert Land
Service Manager
Five Star Hyundai of Macon
478-803-8887
478-757-6557 Fax
rland@fivestaronline.net