Overview

Overall Rating 4.77/5Overall Rating 4.77/5Overall Rating 4.77/5Overall Rating 4.77/5rating 4.77

669 Reviews

ReScore Reviews™ (3)

ReScore
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5rating 3.0rating 3.0
Original
Overall Rating 2.0/5Overall Rating 2.0/5rating 2.0rating 2.0rating 2.0
95% Would Recommend
100% Business Response
Latest Review about 4 hours ago

Reviews


AF
Amanda F.
Macon, GA
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/15/2019 Category: Service
perfect serveice
I would recommend to anyone friendly staff and very helpful

GF
George F.
Warner Robins, GA
Overall Rating 1/5rating 1rating 1rating 1rating 1
07/27/2018
Horrible Manager and dealership
Five Star Hyundai of Macon

3010 Riverside Dr, Macon, GA 31210

Hyundai Dealer

George Fuller

145 points

 

20 minutes ago

Had a car transferred from Hyundai in Warner Robins due to a bad experience there. Thought all was well, car advertised as a 2016 Mustang Gt Premium. We haggled, came to an agreement and left with the car. Went to a car show that had alot of Mustangs. People were admiring the car as its a head turner. Got a nice GT I responded GT Premium. Folks looked and said you dont know your cars to well do you, its just a Mustang Gt. They said premiums come with different interior door trim, come with a much better radio and other things. I went to the dealer and said something and I get we have a DISCLAIMER, like I am an idiot. Disclaimer isnt to false advertise a car...lets advertise a Corvette and deliver a Chevy Spark. Going on 2 weeks now to let the manager do something, but hey, no big surprise, no response. They even forgot to take my down payment and I was an honest person and didnt screw them!! Will be reporting them to the BBB next week and seek some legal advice....Warner Robins scammed my kid, had to get nasty, now Macon is no different. If your gonna get screwed might as well go to a small lot dealer!! These places just continue to do people wrong. Salesman Keith was a nice guy, but he isnt in a place to make it right. Well lets add on to this. Gave dealer a chance to do right and he TRIES to convince me he lost money on the deal...And to clarify something, I have original ad from car, did a screenshot, and car was plain, go to lot, and they put white stripes down the middle to MALICIOUSLY false advertise the car as a Gt Premium!!! Deception at its best!! I got a GT not a GT Premium, I lost on deal. Emailed Manager yesterday with proposition and 24hrs later no response. He tried to convince me he lost money on the deal, nice guy huh, make it sound like he got screwed instead of me. Now I know in good faith I can do a BBB complaint today, and also got an appt with an Attorney on Monday. Gonna push this till the end, tired of dealerships screwing people with evil tactics, and then trying to flip it on you. A dealer will never do a deal that they will lose on. I thought Manager was cocky when I bought it and wife said it might just be my imagination, well when he told me he lost money on deal and acted like he was the victim, I knew it wasnt me, its him!!

TW
Teneisha W.
Macon, GA
2014 Hyundai Elantra Gt
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
07/11/2018 Category: Service
Super unprofessional
I visited Five Star Hyundai on Riverside Drive in Macon on Thursday, June 28. My water pump was going bad and it needed to be replaced. It was replaced under warranty. When I spoke with Robert who is the repair shop manager he initially told me repeatedly, that they did not have a loaner car and there was nothing they could do being that my car would not be ready until Monday, July 2. This upset me as I had plans for the weekend and even if I didn’t being without a car for that long was a huge inconvenience. I was actually considering renting a car. Right before I made the reservation I decided to call the dealership to ask for the corporate number to complain about the lack of assistance regarding me being without a vehicle for so long. When I asked for the corporate number I was offered to speak with Brandon who is the manager. Brandon advised me that he would find something to drive while my vehicle was being prepared. I had my little brother drop me off and the dealership for me to pick up the loaner vehicle. I asked a man for Brandon as that is who I spoke with initially. He took me to Brandon and initiated small talk with me. No big deal. I filled out some paperwork, got the vehicle, and went about my day. I received a text message from Troy at the dealership who solicited me to help me pay my bills and “take care of a dime like myself” maybe 20 minutes later. I eventually blocked the number. This bothered me as this man stole my phone number from the paperwork I filled out. This said paperwork had my social security number and my address on it, and a boot of my license. I don’t know what else this man took from that form. I was dreading going to pick my vehicle up on Monday as I was uncomfortable and I did not want to run into him. I spoke with Brandon and let him know how uncomfortable I was and how inappropriate I thought it was that business was conducted this way. I even let him read the text messages. He apologized and sent me on my way. I left there still unsettled and uncomfortable as like I said I don’t know what else this man recorded or took off of that form. I also need my bottom radiator hose replaced. I knew this when I left the dealership but I was so uncomfortable with the interaction that I just wanted to get my car and go. I got up Tuesday morning and went around to a few repair garages to see if anyone could help me. No one had the part and referred me back to the dealership. I refuse to go back to that dealership or conduct business with them. I ordered the part online and will take it to a garage when it arrives to get my vehicle repaired. I wanted to let people know what happened and how the young females that visit this dealership may be harassed or violated. No one has followed up with me or reached out to me. I will be contacting the better business bureau and Hyundai directly to file a formal complaint since it was not handled to my satisfaction locally.

RH
Ruddean H.
Macon, GA
2016 Hyundai Elantra
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/17/2018 Category: Service
Car repair
Excellent service

Verified Customer
Macon, GA
2009 Hyundai Tucson
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
10/25/2016 Category: Service
Not a happy camper
The bumper cover came undone, plus the tail lamp had the wrong color bulb in it When this was brought to the service representative attention (second trip) he cracked the lamp cover attempting to correct the problem. Another cover was ordered at that time. On Oct 20, 2016 I call to inquire if the tail lamp was in, it was. I traveled for a third time and spoke with Scott Calhoun, I was dissatisfied with the many trips I hade to make to get this issue resolved. The lamp was installed finally. Scott thought my concern about the tail lamp bulbs being different in color was unusual. He said he never had anyone complain about that. He offered to pay for gas but I was too unset with the whole ordeal. He was rude and condescending. Unhappy Camper!

PC
PETREANA C.
Macon, GA
2013 Hyundai Accent
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/21/2014 Category: Service
Excellent service, I would not change a thing,
I came in before they open, and he opened up so that i would not have to wait.

TR
Theodore R.
2011 HYUNDAI SONATA
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/20/2014 Category: Service
Service Dept.
Everyone in the Service Dept. is great and very helpful, however my issue is with the pricing. Whenever I need something such as an air filter, cabin air filter, bulb, etc., Five Star is outrageously priced - usually almost double another Hyundai dealership/service dept. that I end up buying from. For instance, for an air filter and cabin air filter (parts & labor), Five Star quoted me $120 (for both). I took my car to another Hyundai Service Dept. and my cost was $62 (both before tax). I just can't understand why such a huge difference because Five Star is a huge Automotive Group!
Thanks for the great service, though!

KR
KEVIN R.
Macon, GA
2012 Hyundai Elantra Touring
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
12/24/2013 Category: Service
Cheap dealership
Do not go this dealership

SB
Sheila B.
Macon, GA
2019 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/15/2019 Category: Service
Great Service
I was only there for an oil change, and there was no problem, I even got a rain check for a free car wash
ROBERT L., Service Manager from Five Star Hyundai responded on 07/15/2019

Thank you for your response. We look forward to seeing you on your next service visit . Have a great week.

Robert Land
Service Manager
Five Star Hyundai of Macon
478-803-8887
478-757-6557 Fax
rland@fivestaronline.net

MH
Melanie H.
Macon, GA
2013 Hyundai Sonata Hybrid
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/12/2019 Category: Service
Always excellent service
Thank you for always making this a good experience
ROBERT L., Service Manager from Five Star Hyundai responded on 07/12/2019

Thank you for your response. We look forward to seeing you on your next service visit . Have a great weekend. 

Robert Land
Service Manager
Five Star Hyundai of Macon
478-803-8887
478-757-6557 Fax
rland@fivestaronline.net

PW
Penny W.
Barnesville, GA
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/11/2019 Category: Service
Professional and courteous service
Professional and courteous service.
ROBERT L., Service Manager from Five Star Hyundai responded on 07/11/2019

Thank you for your response. We look forward to seeing you on your next service visit. Have a great weekend. 

Robert Land
Service Manager
Five Star Hyundai of Macon
478-803-8887
478-757-6557 Fax
rland@fivestaronline.net

JJ
Jennifer J.
Dublin, GA
2016 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/11/2019 Category: Service
Hardworking service center employee.
The man who scheduled my appointment, greeted me, and checked me in , and handled my visit was exceptional. He works extremely hard.
ROBERT L., Service Manager from Five Star Hyundai responded on 07/11/2019

Thank you for your response. We look forward to seeing you on your next service visit. Have a great weekend. 

Robert Land
Service Manager
Five Star Hyundai of Macon
478-803-8887
478-757-6557 Fax
rland@fivestaronline.net

DH
Douglas H.
Fayetteville, GA
2016 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/11/2019 Category: Service
Excellent service department
The service department is first class all the way. They were ready for me with the scheduled appointment & had the vehicle serviced within a couple of hours. My car was ready with a wash and vacuum when I returned to pick it up. Great job guys!!!
ROBERT L., Service Manager from Five Star Hyundai responded on 07/11/2019

Thank you for your response. We look forward to seeing you on your next service visit. Have a great weekend .

Robert Land
Service Manager
Five Star Hyundai of Macon
478-803-8887
478-757-6557 Fax
rland@fivestaronline.net

Verified Customer
Macon, GA
2016 Hyundai Accent
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/04/2019 Category: Service
Awesome Visit
The staff was very professional and nice. I was greeted and registered promptly. I did not spend a long time waiting on my car. Staff communicated with me giving me a timeline on what was being done to my car and how much longer I would have to wait. Highly satisfied.
ROBERT L., Service Manager from Five Star Hyundai responded on 07/05/2019

Thank you for your response. We look forward to seeing you on your next service visit.  Have a great weekend!!!!!!!!

Robert Land
Service Manager
Five Star Hyundai of Macon
478-803-8887
478-757-6557 Fax
rland@fivestaronline.net

LU
Lesli U.
Macon, GA
2015 Hyundai Genesis
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/01/2019 Category: Service
Robert Land is a great service manager.
Robert is always efficient and friendly. Quick to help solve issues.
ROBERT L., Service Manager from Five Star Hyundai responded on 07/01/2019

Thank you for your response. We look forward to seeing you on your next service visit.  Have a safe 4th of July .

Robert Land
Service Manager
Five Star Hyundai of Macon
478-803-8887
478-757-6557 Fax
rland@fivestaronline.net

ES
Eulalia S.
Macon, GA
2013 Hyundai Sonata Hybrid
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/28/2019 Category: Service
Always great service!
Since I joined the Hyundai family I have taken my car to this dealership for service. The service is great and the staff is always friendly and provide excellent service.
ROBERT L., Service Manager from Five Star Hyundai responded on 06/28/2019

Thank you for your response. We look forward to seeing you on your next service visit.  Have a safe 4th of July .

Robert Land
Service Manager
Five Star Hyundai of Macon
478-803-8887
478-757-6557 Fax
rland@fivestaronline.net

DP
Daniel P.
Macon, GA
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/27/2019 Category: Service
Robert always takes great care of my families cars.
I don't take my Hyundai's anywhere else. Robert and his team always take care of us in a timely and professional manner.
ROBERT L., Service Manager from Five Star Hyundai responded on 06/27/2019

Thank you for your response. We look forward to seeing you on your next service visit.  Have a safe 4th of July .

Robert Land
Service Manager
Five Star Hyundai of Macon
478-803-8887
478-757-6557 Fax
rland@fivestaronline.net

MA
Michael A.
Jackson, GA
2016 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/27/2019 Category: Service
Service Department
Robert the contact in the Service Department was excellent. He was responsive and always kept me updated with the progress. He exceeded my expectations. I can not say enough good things about Robert and my recent and previous experience at Five Star Hyundai.
ROBERT L., Service Manager from Five Star Hyundai responded on 06/27/2019

Thank you for your response. We look forward to seeing you on your next service visit. Have a great 4Th of July

Robert Land
Service Manager
Five Star Hyundai of Macon
478-803-8887
478-757-6557 Fax
rland@fivestaronline.net

MH
Michael H.
Byron, GA
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/27/2019 Category: Service
Great service
Robert always takes care of all my needs
ROBERT L., Service Manager from Five Star Hyundai responded on 06/27/2019

Thank you for your response. We look forward to seeing you on your next service visit. Have a great day!!!!!!!!

Robert Land
Service Manager
Five Star Hyundai of Macon
478-803-8887
478-757-6557 Fax
rland@fivestaronline.net

KS
Katrina S.
Macon, GA
2013 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/27/2019 Category: Service
Friendly and efficient service!
It’s always a relief to know I can take my car to a place I trust. The staff and friendly and work efficiently to get the work done in a timely manner.
ROBERT L., Service Manager from Five Star Hyundai responded on 06/27/2019

Thank you for your response. We look forward to seeing you on your next service visit. Have a great day!!!!!!!!

Robert Land
Service Manager
Five Star Hyundai of Macon
478-803-8887
478-757-6557 Fax
rland@fivestaronline.net