Overview

Overall Rating 4.76/5Overall Rating 4.76/5Overall Rating 4.76/5Overall Rating 4.76/5rating 4.76

670 Reviews

ReScore Reviews™ (3)

ReScore
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5rating 3.0rating 3.0
Original
Overall Rating 2.0/5Overall Rating 2.0/5rating 2.0rating 2.0rating 2.0
95% Would Recommend
100% Business Response
Latest Review about 11 hours ago

Reviews


MM
Manasseh M.
Macon, GA
2018 Hyundai Sonata
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
04/04/2019 Category: Service
N/a
Charged me full price for everything and everything was not completed for my oil change and my tires were not rotated
ROBERT L., Service Manager from Five Star Hyundai responded on 04/04/2019

I am sorry you feel will failed you, all we performed on your vehicle was a sythetic oil change,  we did change the oil filter, but the cabin and engine air filter was not dirty enough to need replacing and we did not rotate the tires or charge you for that. Feel free to call me at 478-803-8887, We will be glad to rotate the tires for you free. We want to keep you as a customer, we will also wash and vacuum it for free as well.

Robert Land
Service Manager
Five Star Hyundai of Macon
478-803-8887
478-757-6557 Fax
rland@fivestaronline.net

Verified Customer
Macon, GA
2011 Hyundai Sonata
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
11/01/2018 Category: Service
Never Again
I will never get another Hyundai! The worst car ever. And the service people are terrible
ROBERT L., Service Manager from Five Star Hyundai responded on 11/01/2018

Thank you for your response, we are sorry we failed to give you the service you deserved. We will take the information and try to improve our processes. Thank you again for your input. Have a great day.

Robert Land
Service Manager
Five Star Hyundai of Macon
478-803-8887
478-757-6557 Fax
rland@fivestaronline.net

Verified Customer
Gray, GA
2016 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/03/2018 Category: Service
Service department is great
Service department is good. Dealership is dogshit
ROBERT L., Service Manager from Five Star Hyundai responded on 10/03/2018

Thank you for your response. We look forward to seeing you on your next service visit. Have a great day.

Robert Land
Service Manager
Five Star Hyundai of Macon
478-803-8887
478-757-6557 Fax
rland@fivestaronline.net

LM
Louis M.
Decatur, GA
2018 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/19/2018 Category: Service
Service decent. Issue lies elsewhere
Service is decent.
ROBERT L., Service Manager from Five Star Hyundai responded on 09/19/2018

Thank you for your response. We look forward to seeing you on your next service visit. Have a great day.

Robert Land
Service Manager
Five Star Hyundai of Macon
478-803-8887
478-757-6557 Fax
rland@fivestaronline.net

GF
George F.
Warner Robins, GA
Overall Rating 1/5rating 1rating 1rating 1rating 1
07/27/2018
Horrible Manager and dealership
Five Star Hyundai of Macon

3010 Riverside Dr, Macon, GA 31210

Hyundai Dealer

George Fuller

145 points

 

20 minutes ago

Had a car transferred from Hyundai in Warner Robins due to a bad experience there. Thought all was well, car advertised as a 2016 Mustang Gt Premium. We haggled, came to an agreement and left with the car. Went to a car show that had alot of Mustangs. People were admiring the car as its a head turner. Got a nice GT I responded GT Premium. Folks looked and said you dont know your cars to well do you, its just a Mustang Gt. They said premiums come with different interior door trim, come with a much better radio and other things. I went to the dealer and said something and I get we have a DISCLAIMER, like I am an idiot. Disclaimer isnt to false advertise a car...lets advertise a Corvette and deliver a Chevy Spark. Going on 2 weeks now to let the manager do something, but hey, no big surprise, no response. They even forgot to take my down payment and I was an honest person and didnt screw them!! Will be reporting them to the BBB next week and seek some legal advice....Warner Robins scammed my kid, had to get nasty, now Macon is no different. If your gonna get screwed might as well go to a small lot dealer!! These places just continue to do people wrong. Salesman Keith was a nice guy, but he isnt in a place to make it right. Well lets add on to this. Gave dealer a chance to do right and he TRIES to convince me he lost money on the deal...And to clarify something, I have original ad from car, did a screenshot, and car was plain, go to lot, and they put white stripes down the middle to MALICIOUSLY false advertise the car as a Gt Premium!!! Deception at its best!! I got a GT not a GT Premium, I lost on deal. Emailed Manager yesterday with proposition and 24hrs later no response. He tried to convince me he lost money on the deal, nice guy huh, make it sound like he got screwed instead of me. Now I know in good faith I can do a BBB complaint today, and also got an appt with an Attorney on Monday. Gonna push this till the end, tired of dealerships screwing people with evil tactics, and then trying to flip it on you. A dealer will never do a deal that they will lose on. I thought Manager was cocky when I bought it and wife said it might just be my imagination, well when he told me he lost money on deal and acted like he was the victim, I knew it wasnt me, its him!!

TW
Teneisha W.
Macon, GA
2014 Hyundai Elantra Gt
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
07/11/2018 Category: Service
Super unprofessional
I visited Five Star Hyundai on Riverside Drive in Macon on Thursday, June 28. My water pump was going bad and it needed to be replaced. It was replaced under warranty. When I spoke with Robert who is the repair shop manager he initially told me repeatedly, that they did not have a loaner car and there was nothing they could do being that my car would not be ready until Monday, July 2. This upset me as I had plans for the weekend and even if I didn’t being without a car for that long was a huge inconvenience. I was actually considering renting a car. Right before I made the reservation I decided to call the dealership to ask for the corporate number to complain about the lack of assistance regarding me being without a vehicle for so long. When I asked for the corporate number I was offered to speak with Brandon who is the manager. Brandon advised me that he would find something to drive while my vehicle was being prepared. I had my little brother drop me off and the dealership for me to pick up the loaner vehicle. I asked a man for Brandon as that is who I spoke with initially. He took me to Brandon and initiated small talk with me. No big deal. I filled out some paperwork, got the vehicle, and went about my day. I received a text message from Troy at the dealership who solicited me to help me pay my bills and “take care of a dime like myself” maybe 20 minutes later. I eventually blocked the number. This bothered me as this man stole my phone number from the paperwork I filled out. This said paperwork had my social security number and my address on it, and a boot of my license. I don’t know what else this man took from that form. I was dreading going to pick my vehicle up on Monday as I was uncomfortable and I did not want to run into him. I spoke with Brandon and let him know how uncomfortable I was and how inappropriate I thought it was that business was conducted this way. I even let him read the text messages. He apologized and sent me on my way. I left there still unsettled and uncomfortable as like I said I don’t know what else this man recorded or took off of that form. I also need my bottom radiator hose replaced. I knew this when I left the dealership but I was so uncomfortable with the interaction that I just wanted to get my car and go. I got up Tuesday morning and went around to a few repair garages to see if anyone could help me. No one had the part and referred me back to the dealership. I refuse to go back to that dealership or conduct business with them. I ordered the part online and will take it to a garage when it arrives to get my vehicle repaired. I wanted to let people know what happened and how the young females that visit this dealership may be harassed or violated. No one has followed up with me or reached out to me. I will be contacting the better business bureau and Hyundai directly to file a formal complaint since it was not handled to my satisfaction locally.

KL
Kwan L.
Macon, GA
2017 Hyundai Accent
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/29/2018 Category: Service
som good som bad
service dep very nice
sakes person too good friendly
only finacial manager so bad that manager try cheat
ROBERT L., Service Manager from Five Star Hyundai responded on 06/29/2018

Thank you for your response. We look forward to seeing you on your next service visit. Have a great day. Stay safe.

Robert Land
Service Manager
Five Star Hyundai of Macon
478-803-8887
478-757-6557 Fax
rland@fivestaronline.net

Verified Customer
Macon, GA
2013 Hyundai Sonata
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
04/25/2018 Category: Service
Overcharged
Need better value
ROBERT L., Service Manager from Five Star Hyundai responded on 04/25/2018

Thank you for your response, we strive to give everyone 5 star service. We also strive to keep our prices in line with other repair centers. I will pass the information to the appropriate people who set the prices. Have a great day

Robert Land
Service Manager
Five Star Hyundai of Macon
478-803-8887
478-757-6557 Fax
rland@fivestaronline.net

Verified Customer
Macon, GA
2017 Hyundai Santa Fe S
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
03/15/2018 Category: Service
needs some work
communication is very much needed
ROBERT L., Service Manager from Five Star Hyundai responded on 03/16/2018

Thank for your response. We look forward to seeing you on your next service visit. Have a great day. 

Robert Land
Service Manager
Five Star Hyundai of Macon
478-803-8887
478-757-6557 Fax
rland@fivestaronline.net

BL
Britany L.
Byron, GA
2012 Hyundai Sonata
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
03/14/2018 Category: Service
Maybe a shade tree mechanic would’ve saved me money
Terrible experience, i always called for updates, the dealership caused damages that took longer to repair and they put me in a rental not compatible to what I drive. Very disappointed🤬
ROBERT L., Service Manager from Five Star Hyundai responded on 03/15/2018

Thank you for your response. I am sorry for the issues you had with your vehicle being serviced with us. We strive to give everyone Five Star service and we failed you this time. Again I am truly sorry we did not give you the service you deserved.

Robert Land
Service Manager
Five Star Hyundai of Macon
478-803-8887
478-757-6557 Fax
rland@fivestaronline.net

BM
Brian M.
Macon, GA
2014 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/21/2018 Category: Service
Five Star Service
Always polite and professional! Highly recommended!
ROBERT L., Service Manager from Five Star Hyundai responded on 02/21/2018

Thank you for your response. We look forward to seeing you on your next service visit. Have a great day.

Robert Land
Service Manager
Five Star Hyundai of Macon
478-803-8887
478-757-6557 Fax
rland@fivestaronline.net

AD
Anrico D.
Forsyth, GA
2012 Hyundai Sonata
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
10/28/2017 Category: Service
Car worse after repairs
Will not return to this dealerships for service.
ROBERT L., Service Manager from Five Star Hyundai responded on 10/29/2017

I am sorry that you are having issues since your vehicle was serviced. We strive to give everyone great service. We failed you. Feel free to call me at 478 803 8887, so you can try to find out the problem with your vehicle.

Robert Land
Service Manager
Five Star Hyundai of Macon
478-803-8887
478-757-6557 Fax
rland@fivestaronline.net

Verified Customer
Macon, GA
2014 Hyundai Sonata
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
10/18/2017 Category: Service
Next time will be different
I would ask for a car to drive during the wait time. Six hours without my car really put me out for the day.
ROBERT L., Service Manager from Five Star Hyundai responded on 10/19/2017

Thank you for your response. We strive to give everyone great service, and we failed you. We will  take the information you provided to make us better and give customers the service they deserve. Have a great day.

Robert Land
Service Manager
Five Star Hyundai of Macon
478-803-8887
478-757-6557 Fax
rland@fivestaronline.net

Verified Customer
Macon, GA
2016 Hyundai Elantra
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
09/27/2017 Category: Service
Go somewhere else for honest quick service
It took them 1 1/2 hours a for routine maintenance check. I got recommended something I know I would not need on a 1 yr old car... it cost $50 for a filter change! And I got a tire balance that I did not ask for when I called for service. Oh but I got some cookies in a ziplock bag and a supposed car cleaning and vacuuming that I didn't notice at all. Will never return.
ROBERT L., Service Manager from Five Star Hyundai responded on 09/27/2017

I am sorry we failed to give you the service you deserved, we strive to give everyone great service and we failed you. Fell free to call me if you would like to talk. Have a great day.

Robert Land
Service Manager
Five Star Hyundai of Macon
478-803-8887
478-757-6557 Fax
rland@fivestaronline.net

CM
Colleen M.
2013 Hyundai Santa Fe S
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
08/30/2017 Category: Service
Out of town and no recourse
Took too long and did not research warranty.
ROBERT L., Service Manager from Five Star Hyundai responded on 08/30/2017

Thank you for your response, I am sorry for your problem with the tires, we are not linked with other dealers. we strive to give everyone GREAT service, I am sorry we failed you. We appreciate your business and will strive to do better. Have a great weekend

Robert Land
Service Manager
Five Star Hyundai of Macon
478-803-8887
478-757-6557 Fax
rland@fivestaronline.net

OC
Otis C.
Richmond Hill, GA
2012 Hyundai Genesis
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
08/23/2017 Category: Service
What a JOKE!!!!!
One of the worst customer price gouging facilities I have ever visited
ROBERT L., Service Manager from Five Star Hyundai responded on 08/24/2017

I am sorry for how you feel your were treated, we strive to give everryone great service, I know our prices are high, but that being said we use new Hyundai parts and not remanufactured parts and have Hyundai Platinum technicians that serviced your vehicle. Have a great day

Robert Land
Service Manager
Five Star Hyundai of Macon
478-803-8887
478-757-6557 Fax
rland@fivestaronline.net

SJ
Steve J.
Forsyth, GA
2009 Hyundai Elantra
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
07/05/2017 Category: Service
Good and not so good.
See earlier response.
ROBERT L., Service Manager from Five Star Hyundai responded on 07/05/2017

I am sorry you feel we should reimburse you for repairs, the manufacture is the only one that can give reimbursements. I do understand your frustration on having to wait for the shuttle, we have been overwelmed with customers getting their vehicles serviced for vacation, we will work on this issue. Have a great day.

Robert Land
Service Manager
Five Star Hyundai of Macon
478-803-8887
478-757-6557 Fax
rland@fivestaronline.net

Verified Customer
2014 Hyundai Sonata
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
05/03/2017 Category: Service
The only Hyindai dealer in town.
Needs to improve.
ROBERT L., Service Manager from Five Star Hyundai responded on 05/04/2017

I do apologize for how things went on your last visit, your parts have came in and we will see you next week to replace you cv axles. I apologize again and look forward to seeing you next week. I hope you will remember me for the service you usually get.

Robert Land
Service Manager
Five Star Hyundai of Macon
478-803-8887
478-757-6557 Fax
rland@fivestaronline.net

SM
Sherry M.
Milner, GA
2013 Hyundai Elantra
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
03/23/2017 Category: Service
to much pressure to replace things that are not broken ie: filters that are still functional and expensive fixes that are not needed. Car only has 50,00 miles on it Car runs great and we love it.
need to work on fixing broken things not looking for fixing what isnt broken
ROBERT L., Service Manager from Five Star Hyundai responded on 03/23/2017

Thank you for your response. We only recommend preventative maintanence to keep your vehicle running great. Have a great day. 

Robert Land
Service Manager
Five Star Hyundai of Macon
478-803-8887
478-757-6557 Fax
rland@fivestaronline.net
Dee M. from Five Star Hyundai responded on 04/27/2017

Thank you for your response. I am currently out of town and will contact you when I return to see if we can make you happy. Have a great day

Robert Land
Service Manager
Five Star Hyundai of Macon
478-803-8887
478-757-6557 Fax
rland@fivestaronline.net


CM
Chris M.
Warner Robins, GA
2016 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/19/2017 Category: Service
Complimentary 1st Service
Completed service in a timely manner even on a day that appeared to be a little busy.
ROBERT L., Service Manager from Five Star Hyundai responded on 01/19/2017

Thank you for your response. We look forward to seeing you on your next service visit. Have a great day. 

Robert Land
Service Manager
Five Star Hyundai of Macon
478-803-8887
478-757-6557 Fax
rland@fivestaronline.net