Overview

Overall Rating 4.68/5Overall Rating 4.68/5Overall Rating 4.68/5Overall Rating 4.68/5rating 4.68

2575 Reviews

ReScore Reviews™ (88)

ReScore
Overall Rating 4.5340945/5Overall Rating 4.5340945/5Overall Rating 4.5340945/5Overall Rating 4.5340945/5rating 4.5340945
Original
Overall Rating 2.1363683/5Overall Rating 2.1363683/5rating 2.1363683rating 2.1363683rating 2.1363683
94% Would Recommend
100% Business Response
Latest Review about 16 hours ago

Reviews


Verified Customer
Sharpsburg, GA
2019 Hyundai Tucson
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
08/15/2019 Category: Service
Sothtowne Hyundai
One of the worse service I have experienced
ALLEN K B., Svc & Parts Director from Southtowne Hyundai of Newnan responded on 08/15/2019

Please accept my apology for not meeting your expectations. After reviewing your survey, it’s obvious we fell short of our goal. Someone will contact you to resolve the issue that caused us to have a low score as soon as possible. Again, we apologize for not meeting your expectations and We appreciate your business.

Allen Bruce
Svc & Pts Director

770 253-1407


PM
Peter M.
Newnan, GA
2018 Hyundai Elantra
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
07/31/2019 Category: Service
wont be back unless recall
not good
ALLEN K B., Svc & Parts Director from Southtowne Hyundai of Newnan responded on 07/31/2019

Please accept my apology for not meeting your expectations. After reviewing your survey, it’s obvious we fell short of our goal. Someone will contact you to resolve the issue that caused us to have a low score as soon as possible. Again, we apologize for not meeting your expectations and We appreciate your business.

Allen Bruce
Svc & Pts Director

770 253-1407


Verified Customer
Hampton, GA
2018 Hyundai Tucson
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/30/2019 Category: Service
Customer Service
Received a call from the service manager concerning the service received. I felt great knowing my concerns mattered and will be addressed. The company is in the process of readdressing the online scheduling and improving the time it takes to return calls. The situation was resolved. The good customer service I received when I purchased my vehicle is what made me drive pass three other Hyundai dealerships to come to Newnan. I am now a satisfied customer.

Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
07/30/2019 Category: Service
Service
The location make it appear you can schedule an appointment online and your appoint will be honored when you arrive. This is not the case. At this location, there is no one monitoring the online appointments. In addition when I attempted to call the service department; no one answered the phone but got a recording that someone would contact me and that never happen.
ALLEN K B., Svc & Parts Director from Southtowne Hyundai of Newnan responded on 07/30/2019

Please accept my apology for not meeting your expectations. After reviewing your survey, it’s obvious we fell short of our goal. Someone will contact you to resolve the issue that caused us to have a low score as soon as possible. Again, we apologize for not meeting your expectations and We appreciate your business.

Allen Bruce
Svc & Pts Director

770 253-1407

ALLEN K B., Svc & Parts Director from Southtowne Hyundai of Newnan responded on 07/31/2019

We apologize for the non 5 Star service this trip. We will strive to make your next trip a 5 Star visit! We appreciate your business here at Southtowne and want every visit to be smooth and enjoyable!

Brian Munson


Verified Customer
Newnan, GA
2017 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/22/2019 Category: Service
Customer Service
Great customer service!
ALLEN K B., Svc & Parts Director from Southtowne Hyundai of Newnan responded on 07/23/2019

Thank You for using Southtowne Hyundai for all your service needs, we value your business! We look forward to handling all your service needs in the future, and thanks for the 5 Star review!

Brian Munson


Verified Customer
Newnan, GA
2011 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/10/2019 Category: Service
N/A
I haven't been here enough to honestly give a review but as far as the vehicle(Hyundai Sonata)...I would not recommend this vehicle to anyone.
ALLEN K B., Svc & Parts Director from Southtowne Hyundai of Newnan responded on 07/10/2019

We apologize for the non 5 Star service this trip. We will strive to make your next trip a 5 Star visit! We appreciate your business here at Southtowne and want every visit to be smooth and enjoyable!

Carmen Krauth


KL
Kamillya L.
Palmetto, GA
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/09/2019 Category: Service
Customer satisfaction guaranteed.
Excellent service, went above and beyond to accommodate my needs.

Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
07/09/2019 Category: Service
Multiple Work jobs not completed as promised,
Smh
ALLEN K B., Svc & Parts Director from Southtowne Hyundai of Newnan responded on 07/09/2019

Please accept my apology for not meeting your expectations. After reviewing your survey, it’s obvious we fell short of our goal. Someone will contact you to resolve the issue that caused us to have a low score as soon as possible. Again, we apologize for not meeting your expectations and We appreciate your business.

Allen Bruce
Svc & Pts Director

770 253-1407

ALLEN K B., Svc & Parts Director from Southtowne Hyundai of Newnan responded on 07/18/2019

Thank You for using Southtowne Hyundai for all your service needs, we value your business! We look forward to handling all your service needs in the future, and thanks for the 5 Star review!

Jerry Altares


Verified Customer
Senoia, GA
2014 Hyundai Accent
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/02/2019 Category: Service
Mistake Corrected
On a previous visit my juddering brake issue was dismissed as not an issue. After further discussions management agreed to correct the issue free of charge. The vehicle now brakes judder free above 50 mph. Thank you Southtowne Hyundai.

Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
07/02/2019 Category: Service
Service representative not believable
Service representative's explanation of brake issues was not believable.
ALLEN K B., Svc & Parts Director from Southtowne Hyundai of Newnan responded on 07/02/2019

Please accept my apology for not meeting your expectations. After reviewing your survey, it’s obvious we fell short of our goal. Someone will contact you to resolve the issue that caused us to have a low score as soon as possible. Again, we apologize for not meeting your expectations and We appreciate your business.

Allen Bruce
Svc & Pts Director

770 253-1407

ALLEN K B., Svc & Parts Director from Southtowne Hyundai of Newnan responded on 07/18/2019

Thank You for using Southtowne Hyundai for all your service needs, we value your business! We look forward to handling all your service needs in the future, and thanks for the 5 Star review!

Brian Munson


TL
Thomas L.
Newnan, GA
2015 Hyundai Elantra
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/15/2019 Category: Service
Tries to add on additional services not included in the Service Manual
Went in for normal oil change and tire rotation. Should be no big deal, but they tried to add $150 dollars worth of “engine/oil conditioning” service and fuel system service. If this is a necessary item, why isn’t it included in the service manual? Seems like they are just adding on profit boosting services that are not needed.
ALLEN K B., Svc & Parts Director from Southtowne Hyundai of Newnan responded on 06/17/2019

We apologize for the non 5 Star service this trip. We will strive to make your next trip a 5 Star visit! We appreciate your business here at Southtowne and want every visit to be smooth and enjoyable!

Brian Munson


NH
Nichole H.
Grantville, GA
2016 Hyundai Elantra
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
06/15/2019 Category: Service
Poor customer service in the service center
Employee not friendly, car not ready when promised, I was left stranded at work with no ride. They showed up 20 minutes after I got off with the wrong car after I got off.....after I had to pay for a ride to the dealership because no one would call me back after HOURS of trying to contact them. The employee told me that I wasn’t the only phone call that they had, she had 30 others. POOR POOR POOR customer service....
ALLEN K B., Svc & Parts Director from Southtowne Hyundai of Newnan responded on 06/17/2019

Please accept my apology for not meeting your expectations. After reviewing your survey, it’s obvious we fell short of our goal. Someone will contact you to resolve the issue that caused us to have a low score as soon as possible. Again, we apologize for not meeting your expectations and We appreciate your business.

Allen Bruce
Svc & Pts Director

770 253-1407


YP
Young P.
Newnan, GA
2016 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/14/2019 Category: Service
Blinking engine check light repair
The service manager kindly listened to my requirements and helped me to solve the problem.

Overall Rating 1/5rating 1rating 1rating 1rating 1
06/14/2019 Category: Service
Blinking engine check light repair
The service was not completed in time as promised and I had to visit two times to take my car back. Disappointed.
ALLEN K B., Svc & Parts Director from Southtowne Hyundai of Newnan responded on 06/17/2019

Please accept my apology for not meeting your expectations. After reviewing your survey, it’s obvious we fell short of our goal. Someone will contact you to resolve the issue that caused us to have a low score as soon as possible. Again, we apologize for not meeting your expectations and We appreciate your business.

Allen Bruce
Svc & Pts Director

770 253-1407

ALLEN K B., Svc & Parts Director from Southtowne Hyundai of Newnan responded on 06/19/2019

We apologize for the non 5 Star service this trip. We will strive to make your next trip a 5 Star visit! We appreciate your business here at Southtowne and want every visit to be smooth and enjoyable!

Carmen Krauth


ML
Martin L.
Peachtree City, GA
2017 Hyundai Veloster
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
06/12/2019 Category: Service
Eh
Paying attention to detail and having good preparation equal optimism for success.
ALLEN K B., Svc & Parts Director from Southtowne Hyundai of Newnan responded on 06/13/2019

 

Please accept my apology for not meeting your expectations. After reviewing your survey, it’s obvious we fell short of our goal. Someone will contact you to resolve the issue that caused us to have a low score as soon as possible. Again, we apologize for not meeting your expectations and We appreciate your business.

Allen Bruce
Svc & Pts Director

770 253-1407


Verified Customer
Newnan, GA
2016 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/12/2019 Category: Service
Situation Resolved
Service Manager called me immediately to rectify the situation and provided me with gift certificates for my next visit.

Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
06/12/2019 Category: Service
Forgot to service my car
Dropped my car off the night before for a Saturday morning service. Got to the Service center at 1:30 PM to pick my car up only to find out that they "forgot" to service my car and I would have to come back.
ALLEN K B., Svc & Parts Director from Southtowne Hyundai of Newnan responded on 06/13/2019

 

Please accept my apology for not meeting your expectations. After reviewing your survey, it’s obvious we fell short of our goal. Someone will contact you to resolve the issue that caused us to have a low score as soon as possible. Again, we apologize for not meeting your expectations and We appreciate your business.

Allen Bruce
Svc & Pts Director

770 253-1407

ALLEN K B., Svc & Parts Director from Southtowne Hyundai of Newnan responded on 06/18/2019

Thank You for using Southtowne Hyundai for all your service needs, we value your business! We look forward to handling all your service needs in the future, and thanks for the 5 Star review!

Carmen Krauth


Verified Customer
Lagrange, GA
2012 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/10/2019 Category: Service
Thanks
I appreciate the service manager reaching out after last visit and making sure I was satisfied after my recent experience with the service department. He was very courteous, kind, and respectful.

Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
06/10/2019 Category: Service
Could use better customer service
My first visit to have my car serviced at Southtowne was positive and satisfactory. However, my second visit was very disappointing. I had a very difficult time with trying to call and speak with someone in service department and kept getting sent to voicemail after calling multiple times over the course of a couple weeks. Also, my car was not ready when promised and I was not offered a complementary car. It was a very frustrating and disappointing experience.
ALLEN K B., Svc & Parts Director from Southtowne Hyundai of Newnan responded on 06/10/2019

Please accept my apology for not meeting your expectations. After reviewing your survey, it’s obvious we fell short of our goal. Someone will contact you to resolve the issue that caused us to have a low score as soon as possible. Again, we apologize for not meeting your expectations and We appreciate your business.

Allen Bruce
Svc & Pts Director

770 253-1407

ALLEN K B., Svc & Parts Director from Southtowne Hyundai of Newnan responded on 06/19/2019

We apologize for the non 5 Star service this trip. We will strive to make your next trip a 5 Star visit! We appreciate your business here at Southtowne and want every visit to be smooth and enjoyable!

Carmen Krauth


Verified Customer
Peachtree City, GA
2015 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/06/2019 Category: Service
Issue resolved? Yes and No.
I upped the rating from 2 to 4 stars. Service went out of their way to pick up and drop of my car; this was an expected and much appreciated gesture.

The issue was not resolved. According to service and some online forums, Sonata's often idle rough with the AC on. In the case of my car, this was not always the case. It seems correction is not possible. The service team claimed to have experienced the same behavior on 2 Sonata's in the lot. When I was there, I checked 1 Sonata 2.0 Turbo to match as closely as possible to my vehicle. The 2.0T i checked was smooth with the AC on. There were only two of this model on the lot last week.

So is the issue resolved? No.
Is there an issue? Unclear. Maybe, maybe not.

I am grateful they made the effort to give it another shot. I am not fully confident of the result as cars should't be rough when idling.

-Eric

Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
05/06/2019 Category: Service
Could be better
Could use some facility upgrades. Staff rarely addresses the issue at hand. Long waits, little feedback.
ALLEN K B., Svc & Parts Director from Southtowne Hyundai of Newnan responded on 05/07/2019

Please accept my apology for not meeting your expectations. After reviewing your survey, it’s obvious we fell short of our goal. Someone will contact you to resolve the issue that caused us to have a low score as soon as possible. Again, we apologize for not meeting your expectations and We appreciate your business.

Allen Bruce
Svc & Pts Director

770 253-1407

ALLEN K B., Svc & Parts Director from Southtowne Hyundai of Newnan responded on 05/09/2019

We apologize for the non 5 Star service this trip. We will strive to make your next trip a 5 Star visit! We appreciate your business here at Southtowne and want every visit to be smooth and enjoyable!

Barry McKee


Verified Customer
Hogansville, GA
2018 Hyundai Elantra
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
05/03/2019 Category: Service
Service
Expensive
ALLEN K B., Svc & Parts Director from Southtowne Hyundai of Newnan responded on 05/06/2019

Please accept my apology for not meeting your expectations. After reviewing your survey, it’s obvious we fell short of our goal. Someone will contact you to resolve the issue that caused us to have a low score as soon as possible. Again, we apologize for not meeting your expectations and We appreciate your business.

Allen Bruce
Svc & Pts Director

770 253-1407


JG
Juergen G.
Peachtree City, GA
2018 Hyundai Tucson
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
04/23/2019 Category: Service
Oil change
Bad service, no Communication, no parking, no Updates
ALLEN K B., Svc & Parts Director from Southtowne Hyundai of Newnan responded on 04/23/2019

Please accept my apology for not meeting your expectations. After reviewing your survey, it’s obvious we fell short of our goal. Someone will contact you to resolve the issue that caused us to have a low score as soon as possible. Again, we apologize for not meeting your expectations and We appreciate your business.

Allen Bruce
Svc & Pts Director

770 253-1407


Verified Customer
Tyrone, GA
2014 Hyundai Santa Fe
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
04/20/2019 Category: Service
Change service rep attitide
Rep is demeaning and condescending
ALLEN K B., Svc & Parts Director from Southtowne Hyundai of Newnan responded on 04/22/2019

Please accept my apology for not meeting your expectations. After reviewing your survey, it’s obvious we fell short of our goal. Someone will contact you to resolve the issue that caused us to have a low score as soon as possible. Again, we apologize for not meeting your expectations and We appreciate your business.

Allen Bruce
Svc & Pts Director

770 253-1407


VM
Vickie M.
Newnan, GA
2014 Hyundai Elantra
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
04/04/2019 Category: Service
Not so good
Stop turning off my headlights. This could be dangerous.
ALLEN K B., Svc & Parts Director from Southtowne Hyundai of Newnan responded on 04/06/2019

Please accept my apology for not meeting your expectations. After reviewing your survey, it’s obvious we fell short of our goal. Someone will contact you to resolve the issue that caused us to have a low score as soon as possible. Again, we apologize for not meeting your expectations and We appreciate your business.

Allen Bruce
Svc & Pts Director

770 253-1407


Verified Customer
Brooks, GA
2017 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/29/2019 Category: Service
Service Review
Southtown Hyundai went out of their way to service my vehicle after I didn’t know I needed an appointment. This wasn’t the kind of service that makes you want to do business with them. Thanks to all involved.

Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
03/29/2019 Category: Service
Bad experience.
Bad attitude. Felt like a committed a crime.
ALLEN K B., Svc & Parts Director from Southtowne Hyundai of Newnan responded on 03/29/2019

Please accept my apology for not meeting your expectations. After reviewing your survey, it’s obvious we fell short of our goal. Someone will contact you to resolve the issue that caused us to have a low score as soon as possible. Again, we apologize for not meeting your expectations and We do appreciate your business.

Allen Bruce
Svc & Pts Director

770 253-1407

ALLEN K B., Svc & Parts Director from Southtowne Hyundai of Newnan responded on 04/09/2019

Thank You for using Southtowne Hyundai for all your service needs, we value your business! We look forward to handling all your service needs in the future, and thanks for 5 Star review!


Verified Customer
Fairburn, GA
2014 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/15/2019 Category: Service
Excellent Service
great service!
ALLEN K B., Svc & Parts Director from Southtowne Hyundai of Newnan responded on 03/15/2019

Thank you for your 5 Star reply to our survey request. We appreciate your loyalty to Southtowne Hyundai, and we look forward to helping you with all your vehicle needs in the future!

Brian Munson