Overview

Overall Rating 4.63/5Overall Rating 4.63/5Overall Rating 4.63/5Overall Rating 4.63/5rating 4.63

2664 Reviews

ReScore Reviews™ (35)

ReScore
Overall Rating 3.2285743/5Overall Rating 3.2285743/5Overall Rating 3.2285743/5rating 3.2285743rating 3.2285743
Original
Overall Rating 1.91429/5rating 1.91429rating 1.91429rating 1.91429rating 1.91429
92% Would Recommend
100% Business Response
Latest Review about 4 hours ago

Reviews


SM
Samantha M.
Dallas, GA
2018 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/16/2019 Category: Service
Awesome
Always super friendly, super helpful ! I always leave with a smile and they were so helpful with the shuttle!!!

Verified Customer
Woodstock, GA
2017 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/13/2019 Category: Service
Fair
Fair place could be better

Verified Customer
Alpharetta, GA
2016 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/05/2019 Category: Service
Friendly Service
The Service Dept. is always friendly and makes a point of keeping me apprised of what’s happening with my vehicle.

AS
Allison S.
Woodstock, GA
2013 Hyundai Santa Fe
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
06/26/2019 Category: Service
Terrible Service
I had the absolute worst experience. When repairing my steering coupling my brake switch was damaged and the service center expected me to pay for their mistake.

CS
Carlean S.
Atlanta, GA
2018 Hyundai Elantra
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/26/2019 Category: Service
Great service
Great service & staff

KW
Keeba W.
Dunwoody, GA
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/25/2019 Category: Service
Awesome service
Excellent customer service every time I visit!

KP
Keith P.
Canton, GA
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/24/2019 Category: Service
Focus on Customer Service
Was ready near the time they predicted.

RM
Rachel M.
Austell, GA
2016 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/18/2019 Category: Service
Friendly service!!!!
Jim, Andrew and Ian were very helpful!

Verified Customer
Roswell, GA
2012 Hyundai Sonata
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
06/11/2019 Category: Service
Great place Bad car!
Not happy with my car but I didn't buy it with you guys. Just wish I had never bought it ! I've never had sooooo many issues with a vehicle before and being in between jobs doesn't afford any monies for exploratory analyses or frivolous fact finding missions especially when the car is doing the same engine issues annnd having random cosmetic issues.

MD
Mary D.
Atlanta, GA
2013 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/08/2019 Category: Service
Electrical Problems
First I want to say that Andrew in Service is simply the best . He is as concerned with my vehicle problems as I am.
My car has had a recurring problem with the brake and headlights going out . It is a continuous problem .
Four (4) years ago my Alarm system went out as did the horn . I have not had either in four years and this is a very dangerous situation , Two (2) weeks ago my car would not start and it was towed to Rick Case . As always Andrew was helpful but said the Alarm System had locked the Engine totally down and I had to pay almost $400.00 to have the System. removed . Even though the alarm system had not worked for 4 years it managed to lock the engine down . Can you imagine how dangerous it is for me driving around . It is simply unsafe. I am a 76 year old Widow and certainly can not afford a new car I told Andrew with all these problems my car won’t be worth much on a trade.
I will appreciate and helpful feedback from you
Mary Duffy
lanell-66@comcast.net

Verified Customer
Dunwoody, GA
2015 Hyundai Sonata
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
06/05/2019 Category: Service
Maintenance free transmission
Please don't lie about the difference between required service and recommended service

RD
Raul D.
Roswell, GA
2015 Hyundai Genesis
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/26/2019 Category: Service
The People
The service folks really care about the customer and saving them money.

FG
Felicia G.
Dunwoody, GA
2011 Hyundai Sonata
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
05/17/2019 Category: Service
Never again
They will overcharge you for basic maintenance, that they failed to tell you was important the first time, they NEVER have loaners and always call to see if you want to sell your car. Don’t do it! Use another Hyundai if possible

RT
Rodney T.
Atlanta, GA
2014 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/14/2019 Category: Service
Excellent Service
The folks at Hyundai Roswell are so kind and excellent in their service. They go above and beyond for me as a customer. I typically drop my car off in the mornings whenever I need service. They always go over everything with me before I leave so there is no confusion. They always provide me a shuttle ride to my job and if they are able, they come back and pick me up once my car is done. They are great at working within my budget for what I need repaired or checked and they coordinate very well with the 3rd party Warranty I have to double check on what they cover for me!

Best car and company I have ever owned. It would be hell on high water for me to switch brands! (new Tucson looks nice for a family upgrade!)

Verified Customer
Marietta, GA
2012 Hyundai Sonata
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
04/30/2019 Category: Service
Rick Case Hyundai
I don't know if Rick Case Hyundai is actually doing anything when I bring my 2012 Sonata for the recalls (there have been 7 so far). I am not a mechanic so how would I know they actually did anything? So, you go and hope for the best. My car still makes noises even though the engine has been replaced. It's not Rick Case's fault that Hyundai corporation made a car in 2012 that was a complete lemon.

MS
Mark S.
Atlanta, GA
2017 Hyundai Sonata
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
04/30/2019 Category: Service
Great service advisor.
My car was towed twice to the dealership for a recall. Ian however was awesome and kept me informed on work progress.

Verified Customer
Atlanta, GA
2015 Hyundai Santa Fe S
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/23/2019 Category: Service
Great service, but missed some minor details
I always have a positive experience with the Hyundai Rick Case service center. The staff is exceptional and the service is timely and thorough. Occasionally, I will have a minor case of a tire left with low pressure or my car software updated, but not with the same screen I had before.

Verified Customer
Canton, GA
2014 Hyundai Genesis
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/22/2019 Category: Service
Oil Change
Fast and friendly service, Ian is a great service advisor.

Verified Customer
Georgia
2014 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/15/2019 Category: Service
Great Service
Although the service took longer than expected, my time was compensated by the service department providing a deep discount. I greatly appreciate their generosity.

PL
Paul L.
Marietta, GA
2012 Hyundai Genesis
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/14/2019 Category: Service
Oil change
N.a