Overview

Overall Rating 4.63/5Overall Rating 4.63/5Overall Rating 4.63/5Overall Rating 4.63/5rating 4.63

2577 Reviews

ReScore Reviews™ (35)

ReScore
Overall Rating 3.2285743/5Overall Rating 3.2285743/5Overall Rating 3.2285743/5rating 3.2285743rating 3.2285743
Original
Overall Rating 1.91429/5rating 1.91429rating 1.91429rating 1.91429rating 1.91429
92% Would Recommend
100% Business Response
Latest Review 1 day ago

Reviews


FG
Felicia G.
Dunwoody, GA
2011 Hyundai Sonata
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
05/17/2019 Category: Service
Never again
They will overcharge you for basic maintenance, that they failed to tell you was important the first time, they NEVER have loaners and always call to see if you want to sell your car. Don’t do it! Use another Hyundai if possible

Verified Customer
Cumming, GA
2011 Hyundai Sonata
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
04/11/2019 Category: Service
Sonata
Be careful, they might say that they chanced your oil but maybe they don't.
STEVE P., Service Manager from Rick Case Hyundai Roswell responded on 04/12/2019

Did Drew explain everything to you?

Steve Payne
Service Manager
Rick Case Hyundai Roswell
770-225-5600
stevepayne@rickcase.com

Verified Customer
Cumming, GA
2013 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/01/2019 Category: Service
Returning Customer
Personal and professional service provided by Andrew Steadman
STEVE P., Service Manager from Rick Case Hyundai Roswell responded on 04/02/2019

Thank you

Steve Payne
Service Manager
Rick Case Hyundai Roswell
770-225-5600
stevepayne@rickcase.com

Verified Customer
Marietta, GA
2015 Hyundai Sonata
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
03/19/2019 Category: Service
communication needs improvement
To much to write

IQ
Isaac Q.
Dunwoody, GA
2018 Hyundai Sonata
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
03/15/2019 Category: Service
Should have given me a loaner.
3 visits in 3 months, two of which by tow. If the car is a lemon, at least offer me a loaned instead of denying me after 7 hours and 3 requests.

BZ
Barbara Z.
Marietta, GA
2012 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/15/2019 Category: Service
Good service experience
Brought the vehicle in for a factory recall problem. They made an appointment promptly when I called. They did the work in the time period they estimated, and everything appears to be fine.
STEVE P., Service Manager from Rick Case Hyundai Roswell responded on 03/15/2019

Thank you

Steve Payne
Service Manager
Rick Case Hyundai Roswell
770-225-5600
stevepayne@rickcase.com

AH
Alysa H.
Atlanta, GA
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/15/2019 Category: Service
Great service!
I hav wrk say after a crazy day with my car.. in his dealership helped me every step of the way. Drew was so understandable and has answered every question I’ve had!

Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
03/15/2019 Category: Service
I need a new engine....new car 2018 Hyundai Sonata
Go in for an update/recall on a 2018 Hyundai Sonata...less than 24 hrs later....I need a new engine. Let that sink in. Ridiculous.
STEVE P., Service Manager from Rick Case Hyundai Roswell responded on 03/15/2019

Was Drew able to explain everything to you?

Steve Payne
Service Manager
Rick Case Hyundai Roswell
770-225-5600
stevepayne@rickcase.com

JC
Joeseph C.
Alpharetta, GA
2018 Hyundai Ioniq Plug
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
02/05/2019 Category: Service
Beware of not needed up-sale
The local team are trying to sell services that are not required or recommended by Hyundai. For the next service I need to look for a honest dealer service center in my area.

CM
Cynthia M.
Woodstock, GA
2017 Hyundai Santa Fe
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
01/27/2019 Category: Service
Need to Change the Culture at Rick Case Hyundai
the purchase and our first service at Rick Case Hyundai leaves much to be desired. I believe the product is good but the sale and service was not.

Verified Customer
Atlanta, GA
2011 Hyundai Sonata
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
01/25/2019 Category: Service
Staff Needs Improvement
The staff is not friendly here at all.

Verified Customer
Roswell, GA
2014 Hyundai Sonata
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
01/05/2019 Category: Service
Hood left unlatched!
I learned a valuable lesson. Always check the safety settings and make sure the hood is securely latched before driving the car after service. Someone changed the settings. (The warning signal for cars in your blind spot was disabled) and the hood wasn’t latched and came up while driving on freeway.
STEVE P., Service Manager from Rick Case Hyundai Roswell responded on 01/07/2019

Very sorry for any issues caused; Please call me on my direct line at 770-225-6961 when you have a moment to discuss.

Steve Payne
Service Manager
Rick Case Hyundai Roswell
770-225-5600
stevepayne@rickcase.com

YS
Yolanda S.
Roswell, GA
2017 Hyundai Sonata
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
12/25/2018 Category: Service
I submitted the reason in my review
The service needs improvement.

Verified Customer
Canton, GA
2018 Hyundai Sonata
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
12/15/2018 Category: Service
Acceptable - nothing fancy
I feel like a number when I do business at this location.
STEVE P., Service Manager from Rick Case Hyundai Roswell responded on 12/17/2018

Thank you for your input; We will use this as a training tool for our staff

Steve Payne
Service Manager
Rick Case Hyundai Roswell
770-225-5600
stevepayne@rickcase.com

CC
Christine C.
Cumming, GA
2011 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/10/2018 Category: Service
The customer waiting room with all that glass is about the most uncomfortable waiting room I have ever been in. I was there 3 1/2 hrs. I thought you were trying to cook me.
I wouldn't recommend the Roswell location because of the service waiting room. All that glass just cooks you, My neck got sunburned. What idiot came up with that idea ??? Who ever thought that one up should be forced to day there all day in the sun, then ask them, Isn't this a good place to have our customers sit and get sun burned???
STEVE P., Service Manager from Rick Case Hyundai Roswell responded on 12/11/2018

Thank you for your input.

Steve Payne
Service Manager
Rick Case Hyundai Roswell
770-225-5600
stevepayne@rickcase.com

Verified Customer
Roswell, GA
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/27/2018 Category: Service
s
s
STEVE P., Service Manager from Rick Case Hyundai Roswell responded on 09/27/2018

Thank you

Steve Payne
Service Manager
Rick Case Hyundai Roswell
770-225-5600
stevepayne@rickcase.com

Verified Customer
Cumming, GA
2015 Hyundai Elantra
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/15/2018 Category: Service
Tires out of balance
The tires seems to have been knocked out of balance after my service visit.

Verified Customer
Woodstock, GA
2018 Hyundai Santa Fe S
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
09/03/2018 Category: Service
Virtual Assistant Useless
WAS PROMISED A SERVICE TEAM REPRESENTATIVE WOULD GET BACK TO ME NUMEROUS TIMES. NEVER HAPPENED. DON'T WASTE YOUR TIME
STEVE P., Service Manager from Rick Case Hyundai Roswell responded on 09/04/2018

Thank you for your input; Can you tell us what virtual chat you were in so we can get this corrected?

Steve Payne
Service Manager
Rick Case Hyundai Roswell
770-225-5600
stevepayne@rickcase.com

Verified Customer
Roswell, GA
2016 Hyundai Tucson
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
08/26/2018 Category: Service
Not Sure
At this time I'm not interested in writing a teview.
STEVE P., Service Manager from Rick Case Hyundai Roswell responded on 08/27/2018

Thank you for your input; We will use this as a training tool for our staff

Steve Payne
Service Manager
Rick Case Hyundai Roswell
770-225-5600
stevepayne@rickcase.com

Verified Customer
Georgia
2013 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/12/2018 Category: Service
Andrew Is The Man!
Andrew is the best service consultant around! He is always honest and looks out for your best interest! If you have a question or concern, he will address it immediately and make it right! This is why I ONLY work with him when I take my vehicle in for service! He always takes the time to listen and let's me know what items need my attention. For this, I am very grateful!

Overall Rating 1/5rating 1rating 1rating 1rating 1
08/12/2018 Category: Service
HAVE LYFT/UBER MONEY...NO SHUTTLE HERE
If you have to leave your vehicle and there are no loaners or rentals available, this dealership does not offer a shuttle or way to transport you back home. Have a backup plan ready.
Andrew S., Service Advisor from Rick Case Hyundai Roswell responded on 08/14/2018

Thank you for taking the time to speak with me on the phone. I hope that all of your questions were answered.

Andrew Steadman
Service Advisor
Rick Case Hyundai Roswell
770-225-6962
678-460-6059

Verified Customer
Roswell, GA
2011 Hyundai Sonata
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
08/10/2018 Category: Service
Ghytre
Ok
STEVE P., Service Manager from Rick Case Hyundai Roswell responded on 08/13/2018

What can we do to improve your service experience?

Steve Payne
Service Manager
Rick Case Hyundai Roswell
770-225-5600
stevepayne@rickcase.com
STEVE P., Service Manager from Rick Case Hyundai Roswell responded on 08/13/2018

Thank you for taking the time to speak with me.

Steve Payne
Service Manager
Rick Case Hyundai Roswell
770-225-5600
stevepayne@rickcase.com
STEVE P., Service Manager from Rick Case Hyundai Roswell responded on 08/15/2018

Steve Payne
Service Manager
Rick Case Hyundai Roswell
770-225-5600
stevepayne@rickcase.com