Overview

Overall Rating 4.63/5Overall Rating 4.63/5Overall Rating 4.63/5Overall Rating 4.63/5rating 4.63

2566 Reviews

ReScore Reviews™ (35)

ReScore
Overall Rating 3.2285743/5Overall Rating 3.2285743/5Overall Rating 3.2285743/5rating 3.2285743rating 3.2285743
Original
Overall Rating 1.91429/5rating 1.91429rating 1.91429rating 1.91429rating 1.91429
92% Would Recommend
100% Business Response
Latest Review about 20 hours ago

Reviews


Verified Customer
Roswell, GA
2013 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/20/2019 Category: Service
Hyundai Roswell Service The Best
Very pleasant and knowledgeable. The service advisors are the best!
STEVE P., Service Manager from Rick Case Hyundai Roswell responded on 05/20/2019

Thank you

Steve Payne
Service Manager
Rick Case Hyundai Roswell
770-225-5600
stevepayne@rickcase.com

DK
Donald K.
Marietta, GA
2014 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/19/2019 Category: Service
Great Service
Service department did a good job.
STEVE P., Service Manager from Rick Case Hyundai Roswell responded on 05/20/2019

Thank you

Steve Payne
Service Manager
Rick Case Hyundai Roswell
770-225-5600
stevepayne@rickcase.com

RS
Robin S.
Woodstock, GA
2018 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/19/2019 Category: Service
Personnel
Personnel attentive , cordial and extremely knowledgeable
STEVE P., Service Manager from Rick Case Hyundai Roswell responded on 05/20/2019

Thank you

Steve Payne
Service Manager
Rick Case Hyundai Roswell
770-225-5600
stevepayne@rickcase.com

Verified Customer
Cumming, GA
2018 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/17/2019 Category: Service
Happy!
Very happy with how they take care of their customers after purchasing a car there.
Andrew S., Service Advisor from Rick Case Hyundai Roswell responded on 05/18/2019

Thank you

Andrew Steadman
Service Advisor
Rick Case Hyundai Roswell
770-225-6962
678-460-6059

Verified Customer
Cumming, GA
2018 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/17/2019 Category: Service
Efficient
They had my car in and out quickly. Staff is knowledgeable and helpful.
Andrew S., Service Advisor from Rick Case Hyundai Roswell responded on 05/18/2019

Thank you

Andrew Steadman
Service Advisor
Rick Case Hyundai Roswell
770-225-6962
678-460-6059

MS
Michael S.
Roswell, GA
2016 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/17/2019 Category: Service
Great Service
Service advisors support each other for benefit of customers.
Andrew S., Service Advisor from Rick Case Hyundai Roswell responded on 05/18/2019

Thank you

Andrew Steadman
Service Advisor
Rick Case Hyundai Roswell
770-225-6962
678-460-6059

SC
Samantha C.
Douglasville, GA
2017 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/16/2019 Category: Service
EXCELLENT
I was having an issue with a noise that I wasn't hearing before the service I received but was inform that it's suppose to make a rattling noise that's how you know the product is working
Andrew S., Service Advisor from Rick Case Hyundai Roswell responded on 05/18/2019

Thank you for you feedback

Andrew Steadman
Service Advisor
Rick Case Hyundai Roswell
770-225-6962
678-460-6059

MA
Michelle A.
Dallas, GA
2018 Hyundai Kona
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/16/2019 Category: Service
Best Service Around!!
I bought my first Hyundai 6 months ago and opted to buy prepaid maintenance for my vehicle. I've only had to have 2 maintenance appointments so far but they have both been FANTASTIC! I take a few extra minutes to go online and see what appointment times are available, then I call my service manager and schedule the appointment. It's so easy and both visits have been completed SO FAST that I couldn't believe it. Going to an express oil change business is usually slower than the service at Rick Case Roswell. I HIGHLY RECOMMEND THE SERVICE DEPT HERE but do the right thing and make an appointment so you don't have to wait AND so you aren't complaining about people getting serviced ahead of you. Take the time or wait in line! The service managers here are great! Get all service done here. :)
Andrew S., Service Advisor from Rick Case Hyundai Roswell responded on 05/18/2019

Thank you

Andrew Steadman
Service Advisor
Rick Case Hyundai Roswell
770-225-6962
678-460-6059

GD
Galina D.
Marietta, GA
2013 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/16/2019 Category: Service
Friendly and professional staff.
All staff is very professional.
Andrew S., Service Advisor from Rick Case Hyundai Roswell responded on 05/18/2019

Thank you

Andrew Steadman
Service Advisor
Rick Case Hyundai Roswell
770-225-6962
678-460-6059

JJ
Jeffrey J.
Alpharetta, GA
2013 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/16/2019 Category: Service
Excellent service
Prompt service, well done, with a clearly customer-first approach.
Andrew S., Service Advisor from Rick Case Hyundai Roswell responded on 05/18/2019

Thank you

Andrew Steadman
Service Advisor
Rick Case Hyundai Roswell
770-225-6962
678-460-6059

RT
Rodney T.
Atlanta, GA
2014 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/14/2019 Category: Service
Excellent Service
The folks at Hyundai Roswell are so kind and excellent in their service. They go above and beyond for me as a customer. I typically drop my car off in the mornings whenever I need service. They always go over everything with me before I leave so there is no confusion. They always provide me a shuttle ride to my job and if they are able, they come back and pick me up once my car is done. They are great at working within my budget for what I need repaired or checked and they coordinate very well with the 3rd party Warranty I have to double check on what they cover for me!

Best car and company I have ever owned. It would be hell on high water for me to switch brands! (new Tucson looks nice for a family upgrade!)

ER
Erik R.
Cumming, GA
2012 Hyundai Genesis
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/12/2019 Category: Service
A great experience with Hyundai
Ian was my service rep and from my initial call to the moment I left the dealership he was incredibly helpful, pleasant and knowledgeable. He seemed to go above and beyond to meet my needs and there were a couple of issues going on at the time. The entire department always met you with a smile when you walked by and everyone was willing to assist in anyway possible. I cannot say enough and have been telling everyone what a great experience it was for me. Thank you for turning what could have been an unpleasant situation into a thoroughly pleasant one.
STEVE P., Service Manager from Rick Case Hyundai Roswell responded on 05/13/2019

Thank you

Steve Payne
Service Manager
Rick Case Hyundai Roswell
770-225-5600
stevepayne@rickcase.com

RS
Robert S.
Alpharetta, GA
2016 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/10/2019 Category: Service
Excellent Service
Took my 2016 Hyundai Sonata Limited in for routine schedule service and the experience was great (as always). Service staff is friendly and attentive. Would recommend to anyone that appreciates good service and no hassles.
STEVE P., Service Manager from Rick Case Hyundai Roswell responded on 05/11/2019

Thank you

Steve Payne
Service Manager
Rick Case Hyundai Roswell
770-225-5600
stevepayne@rickcase.com

IP
Ivo P.
Alpharetta, GA
2015 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/10/2019 Category: Service
Amazing customer service.
They go above and beyond to provide the best customer service experience.
STEVE P., Service Manager from Rick Case Hyundai Roswell responded on 05/10/2019

Thank you!

Steve Payne
Service Manager
Rick Case Hyundai Roswell
770-225-5600
stevepayne@rickcase.com

Verified Customer
Cumming, GA
2009 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/09/2019 Category: Service
Great Cust Service
Andrew, as always, was awesome
STEVE P., Service Manager from Rick Case Hyundai Roswell responded on 05/10/2019

Thank you

Steve Payne
Service Manager
Rick Case Hyundai Roswell
770-225-5600
stevepayne@rickcase.com

GT
Gail T.
Woodstock, GA
2013 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/09/2019 Category: Service
Service advisor
Very cordial, courteous and friendly!
STEVE P., Service Manager from Rick Case Hyundai Roswell responded on 05/10/2019

Thank you

Steve Payne
Service Manager
Rick Case Hyundai Roswell
770-225-5600
stevepayne@rickcase.com

RP
Raisa P.
Lawrenceville, GA
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/09/2019 Category: Service
Great place
Very professionals and courteous
STEVE P., Service Manager from Rick Case Hyundai Roswell responded on 05/10/2019

Thank you

Steve Payne
Service Manager
Rick Case Hyundai Roswell
770-225-5600
stevepayne@rickcase.com

Verified Customer
Alpharetta, GA
2017 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/08/2019 Category: Service
Easy Process
The dealer was welcoming and made getting service quick and easy.
STEVE P., Service Manager from Rick Case Hyundai Roswell responded on 05/09/2019

Thank you

Steve Payne
Service Manager
Rick Case Hyundai Roswell
770-225-5600
stevepayne@rickcase.com

DH
Dawn H.
Ball Ground, GA
2013 Hyundai Genesis
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/07/2019 Category: Service
Maintenance
My car was running really rough. It now drives like a new car again.
STEVE P., Service Manager from Rick Case Hyundai Roswell responded on 05/08/2019

Thank you

Steve Payne
Service Manager
Rick Case Hyundai Roswell
770-225-5600
stevepayne@rickcase.com

Verified Customer
Roswell, GA
2003 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/06/2019 Category: Service
Excellent service because the guy from the front desk to the service team (Jay) made it all better.
The front desk young man made it easy to understand why the break light remained on even when I turned the car off, reassured me that this can happen when a car get very old. Then Jay can to the rescued fixed it in no time and when out with me to make sure I was completely satisfied. Love the personal service your team gives me every time I come in for services. See you soon Roswell Hyundai Service Team.
STEVE P., Service Manager from Rick Case Hyundai Roswell responded on 05/07/2019

Thank you

Steve Payne
Service Manager
Rick Case Hyundai Roswell
770-225-5600
stevepayne@rickcase.com