Overview

Overall Rating 4.59/5Overall Rating 4.59/5Overall Rating 4.59/5Overall Rating 4.59/5rating 4.59

677 Reviews

ReScore Reviews™ (26)

ReScore
Overall Rating 4.3846131/5Overall Rating 4.3846131/5Overall Rating 4.3846131/5Overall Rating 4.3846131/5rating 4.3846131
Original
Overall Rating 2.46154/5Overall Rating 2.46154/5rating 2.46154rating 2.46154rating 2.46154
92% Would Recommend
100% Business Response
Latest Review 3 days ago

Reviews


MB
Marie B.
Bettendorf, IA
2011 Hyundai Sonata
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
05/20/2019 Category: Service
Too Expensive!
Took my car to get brakes inspected. It was suggested to replace all four brakes, and would cost me roughly $1000 before taxes. I called around and found a place to do it at a much more reasonable price. I told this to the service rep at the dealership and was told both over the phone and at the dealership that my car was unsafe to drive in its current condition. I understand needing to tell customers this, but being told three separate times and not being treated kindly after refusing service was too much for me. I felt like she didn't truly believe I was going to take my car to another service location. For less money, kinder service, and great results, I will take my car elsewhere.
SYLVIA S. from Lujack Hyundai responded on 05/22/2019

I am sorry for the inconvience you experienced.  I hope to see you on your next service visit. 


Verified Customer
Erie, IL
2017 Hyundai Sonata
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
05/12/2019 Category: Service
Just Ok
Thankful I have not had any major issues with any of my Hyundai vehicles but not sure I would have them repaired here. Usually have updates done here since I purchased my vehicles here.
SYLVIA S. from Lujack Hyundai responded on 05/13/2019

I am sorry for the inconvience  you have experienced.  We strive to give our customers the best service possible.


JH
Jennifer H.
Davenport, IA
2009 Hyundai Sonata
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
04/23/2019 Category: Service
Rescore
The Hyundai service manager contacted us to resolve the issues we were experiencing with the service of our car.

Overall Rating 1/5rating 1rating 1rating 1rating 1
04/23/2019 Category: Service
Very disappointed with Service we received
We were told our vehicle needed these things fixed but when we gave the ok to fix them, we were told our car was fixed and paid for it but it was not fixed and now we are being told all these other things need to be fixed. Not good service. Very dissatisfied!!
SYLVIA S. from Lujack Hyundai responded on 04/24/2019

Thank you for taking my call.  I hope to see you on your next visit.


DW
Devan W.
Eldridge, IA
2014 Hyundai Santa Fe
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
04/21/2019 Category: Service
Sylvia took care of charges
Sylvia called and said that she was going to refund me the charges for the AC work done on my car.

Overall Rating 1/5rating 1rating 1rating 1rating 1
04/21/2019 Category: Service
Terrible service
Bought a vehicle i. The dead of winter and 4 months later when I had to actually use my air it didn’t work. My vehicle is a 2014, no way should this have been an issue. They were going to charge me $400, $100 of it was going to me an oil change and tire rotation which was to be FREE! Then dropped it down to paying for AC because it’s considered “maintenance” not covered under warranty. Not to mention they forgot my mom was waiting In the Lobby for over 2 1/2 hours before they realized she was there and waiting! Poor customer service and communication. I’m finding out that they standby their name Screwjacks.
SYLVIA S. from Lujack Hyundai responded on 04/24/2019

Sorry for the inconvience your last service visit.  I hope to see you on your next service visit.


JF
Jessica F.
Davenport, IA
2014 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/12/2019 Category: Service
Excellent follow up
Sylvia called me within 10 mins of submitting my two reviews. She apologized for a mistake that was made on a recent service and went above and beyond to make it right. I appreciate her follow through and willing to keep me as a customer. She clarified some of my concerns and was open to suggestions I had to offer.

Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
04/12/2019 Category: Service
Just not sure what I think about this place
Had my Santa Fe serviced 3x within a couple weeks. Not 1x did a technician suggest 90k service. Yet all 3 visits I was told I needed a fuel induction service. Earlier this week I turned my a/c on and it doesn't blow cold. Was my vehicle really given a multi point inspection? I have to wonder?
SYLVIA S. from Lujack Hyundai responded on 04/12/2019

Thank you for taking my call.  I can not wait to see you on your next visit.


Verified Customer
Davenport, IA
2014 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/12/2019 Category: Service
Excellent customer service
Sylvia made things right

Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
04/12/2019 Category: Service
1st time visit didn't leave much to be excited about
Oil change not done properly, had to return to have the remaining oil drained properly instead of all over my driveway.
SYLVIA S. from Lujack Hyundai responded on 04/15/2019

Hello, I know you recieved two surveys.  I am glad we were able to help you with all the information you needed on your vehicle maintenance.  Can't wait to see you on your next visit.


LK
Lucinda K.
Milan, IL
2016 Hyundai Veloster
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/05/2019 Category: Service
Rims
There was a problem with my mag rims after tire replacement, they fixed the problem, they look fantastic I am super satisfied and happy with the work, would recommend their rim guy to anyone

Overall Rating 1/5rating 1rating 1rating 1rating 1
04/05/2019 Category: Service
Mags damaged
service caused damage to vehicle
SYLVIA S. from Lujack Hyundai responded on 04/08/2019

Sorry for the inconvenience you experienced.  I hope to see you on your next visit.


LS
Lori S.
Eldridge, IA
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/01/2019 Category: Service
Control emissions light came on
They did a fantastic job with my SUV. However, taking my car in even though it is under warranty ended up costing me almost $700. The loaner car they gave me had a chip and the start of a crack behind the rear view mirror that I didn't notice until the next day. They said it wasn't there when I left with it. Nothing hit the windshield while I had it, so I really don't believe it happened while I had it. Because of this, I will not buy another vehicle here.

JK
Jake K.
Davenport, IA
2016 Hyundai Veloster
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/07/2019 Category: Service
Concerns have been addressed
The concerns I had after my last visit have been addressed and taken care of.

Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
03/07/2019 Category: Service
Not the value it appears to be
I went in to have the oil changed in my car and supplied my own oil. I was expecting the price to drop significantly, but much to my surprise it was almost the advertised price for the oil change itself. I'm fortunate enough to have another Hyundai dealership in the area and inquired what they charged. If I hadn't supplied my own oil it would have been 25% cheaper and almost 40% if I supplied the oil. I've been going to Lujack Hyundai for 8 years now, but after my last experience Green Hyundai in Moline, IL is looking a lot better.
SYLVIA S. from Lujack Hyundai responded on 03/08/2019

I am sorry for the inconvenience you experienced.  I can't wait to see you on your next visit.


CN
Charles N.
Clinton, IA
2013 Hyundai Sonata
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
02/25/2019 Category: Service
Did items really get completed
I really wasn't happy with service, wouldn't come again except for warranty work, otherwise can get better service closer to home.
SYLVIA S. from Lujack Hyundai responded on 02/26/2019

Hello, I would like to apologize for the inconveince that you had on your last service visit.  I can not wait to see you on your next service visit.


Verified Customer
Orion, IL
2017 Hyundai Tucson
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
02/23/2019 Category: Service
Slow service
It took way too long for an oil change. This was first and probably last time taking vehicle there for one. The price and time spent left little to like.
SYLVIA S. from Lujack Hyundai responded on 02/25/2019

Hello, I am sorry for the inconveince you  may of expereinced.  I hope to see you on your next visit.

SYLVIA S. from Lujack Hyundai responded on 02/26/2019

Thank you for taking my call.  I hope to see you on your next visit.


Verified Customer
Geneseo, IL
2018 Hyundai Elantra
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/19/2019 Category: Service
Where's the WiFi you advertise?
Either get rid of all the advertising that you provide WiFi access or make sure that the network and password exist and are correct

Verified Customer
Lowden, IA
2016 Hyundai Accent
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
11/14/2018 Category: Service
No car wash with oil change
With the price of the oil change a car wash should have been included.
SYLVIA S. from Lujack Hyundai responded on 11/14/2018

Hello,  I am sorry for the inconvience  you may of had. Hope to see you on your next service visit. 


Verified Customer
Davenport, IA
2013 Hyundai Santa Fe S
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
10/24/2018 Category: Service
disappointed again
Communication is necessary! Be honest and forthright.
SYLVIA S. from Lujack Hyundai responded on 10/24/2018

I am sorry for the inconvience you had.  I hope to see you on your next service visit.


Verified Customer
Grand Mound, IA
2010 Hyundai Santa Fe
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
09/29/2018 Category: Service
Billing not clear
Service was fast, but billing was not clear. I was charged for services which I should not have been. Only after I complained were they removed. Read the bill carefully.
SYLVIA S. from Lujack Hyundai responded on 09/29/2018

I am sorry for you last visit with us.  I can not wait to see you on your next visit. 


Verified Customer
Blue Grass, IA
2018 Hyundai Elantra
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
09/17/2018 Category: Service
Nothing makes it great, its just another dealership that people choose to go to to have their vehicles serviced
N/A
SYLVIA S. from Lujack Hyundai responded on 09/20/2018

I am glad you took my call.  I can't wait to see you on your next visit.


Verified Customer
Springfield, IL
2009 Hyundai Sonata
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
08/27/2018 Category: Service
Hyundai
Everything was web based. Engine light was on due to gas cap not being completely screwed on and I got a list of "recommended" maintenance that added up to about $1,500. Just call me and tell me what's actually wrong with my car.
SYLVIA S. from Lujack Hyundai responded on 08/27/2018

I appreciate  you taking my call and informing on what took place the day of  your visit.  I can't wait to meet you on your next service visit.


Verified Customer
Davenport, IA
2014 Hyundai Santa Fe S
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
08/23/2018 Category: Service
Ok not great
Lounge is nice, I like getting the texts and emails with the results of my inspection. But this place has gone downhill. There's new people every time I go. Get Josh back.
SYLVIA S. from Lujack Hyundai responded on 08/23/2018

I can't wait  to see you on your next visit and that you give me a chance to take care of you. 


AC
Andrew C.
Galesburg, IL
2018 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/18/2018 Category: Service
They Took Steps to Resolve Their Errors
Update: Sylvia has done what she can to address the problems, giving me credit toward future service for the services for which I was charged that were not performed and for being overcharged. Keep in mind that the dealership announces service specials without telling the service department of the special pricing, so you only get the advertised price if you are aware of it AND bring it up. Otherwise, the service dept will charge you the non-special rate. Because of Sylvia's outstanding level of customer service, I will give Lujack another chance. I am leery of the business model that advertises specials but doesn't put those in the system, but that's not the Service Department's fault as much as it a bad business practice by management.

Original review: Lujack's mechanic did not rotate my tires, though I was charged for it. They charged me a higher rate than the advertised one for an alignment (the advertisement went out the same day but I did not see it at the time of appointment). I will use the oil changes that I pre-paid for, then I will not use their service again. They did not do the work that they charged me for, overcharged me for other work, and then lied about it to me.

Overall Rating 1/5rating 1rating 1rating 1rating 1
08/18/2018 Category: Service
They Lie About Work Performed And Charges
Lujack's mechanic did not rotate my tires, though I was charged for it. They charged me a higher rate than the advertised one for an alignment (the advertisement went out the same day but I did not see it at the time of appointment). I will use the oil changes that I pre-paid for, then I will not use their service again. They did not do the work that they charged me for, overcharged me for other work, and then lied about it to me.
SYLVIA S. from Lujack Hyundai responded on 08/20/2018

I am sorry for your inconvience.  I appreciate you letting us fix our mistake.  I have addressed the issue.  I can't wait to see you on your next service visit.


Verified Customer
Mount Vernon, IA
2013 Hyundai Santa Fe
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
07/26/2018 Category: Service
Poor Service.
Disappointing.
SYLVIA S. from Lujack Hyundai responded on 08/09/2018

I am sorry the for the inconveince that took place with the shuttle.  I hope  to see you on your next visit so we can make sure that if you need to be shuttle somewhere that i make sure you get there.