Overview

Overall Rating 4.66/5Overall Rating 4.66/5Overall Rating 4.66/5Overall Rating 4.66/5rating 4.66

1317 Reviews

ReScore Reviews™ (9)

ReScore
Overall Rating 4.6666667/5Overall Rating 4.6666667/5Overall Rating 4.6666667/5Overall Rating 4.6666667/5rating 4.6666667
Original
Overall Rating 2.55556/5Overall Rating 2.55556/5rating 2.55556rating 2.55556rating 2.55556
93% Would Recommend
100% Business Response
Latest Review 5 days ago

Reviews


CT
Chris T.
White Heath, IL
2016 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/07/2019 Category: Service
Rescore after another visit
After my first review, I had an email to make it right within hours of submitting it.

Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
04/07/2019 Category: Service
Not one of our better service visits.
I have stated on previous comment areas why I only gave three stars this time. First time I have done this.
WILLIAM J B. from Napleton's Hyundai of Urbana responded on 04/08/2019

I am sorry to see that you were not able to give us a 5 star review.  After reading your comments i COMPLETELY understand why.  It is our job to convey to you the things that you need for your car.  It is much more convenient to get them done while your car is here and not have to make a return visit.  I would like to take care of the cossts to replace these filters for you.  Please let me know if that seems fair.  Hyundai will send you a rescore survey request from me, and I would love for you to be able to give me a 5 star on that.  PLease let me know if this sounds fair to you and I will get this taken care of.  Email me jberbaum@napleton.com or call me 217-365-0567.  Thank you.

WILLIAM J B. from Napleton's Hyundai of Urbana responded on 04/10/2019

Thank you so much for the rescore!  We really appreciate it.


DM
Dianna M.
Paris, IL
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/11/2018 Category: Service
service
Napletons go out of their way to make sure the customer is satisfied

Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
10/11/2018 Category: Service
long oil change
Adviser seemed preoccupied and did not keep up with his customers.
WILLIAM J B. from Napleton's Hyundai of Urbana responded on 10/11/2018

Our apologies for your longer than usual wait on your recent service. We realize that your time is valuable. Please look in the mail for a coupon for your next oil change on us. We do appreciate you business ! 

WILLIAM J B. from Napleton's Hyundai of Urbana responded on 10/15/2018

Thank you for the great review and the opportunity to service for you again!


JM
Jeffrey M.
Urbana, IL
2013 Hyundai Accent
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
08/23/2017 Category: Service
not a 28000 mile requirement
pushing unnecessary cost on customer listing refusal of manufacturer maintenance by customer on report, total B S.

Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
08/23/2017 Category: Service
below average
not happy
William J B. from Napleton's Hyundai of Urbana responded on 08/24/2017

Thank you for taking the time to send your review. We appreciate your feedback. Our goal is to help our customers  achieve the very best performance from their vehicles as possible, and services such as the fuel system cleaning are meant to be a preventative maintenance service. Our apologies that this was not presented more clearly on your recent visit. We do appreciate your business and your comments.


RG
Robert G.
Champaign, IL
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/21/2019 Category: Service
Tired of all these!!!!!!!!!!!!!!!!
This is the 4th of these that I have received, after having my car in for air in a tire and getting that tire fixed and getting a computer update, which is what Hyundai, had me do, per there request. Any more of these, and they will not get returned!!!!!!!!!!!!!!!! I'm tire of stroking your EGO!!!
WILLIAM J B. from Napleton's Hyundai of Urbana responded on 05/22/2019

Thank you so much for the 5 star review!  These act as our report card to Hyundai.  They are very important to our staff.  If for some reason in the future you cannot give us a 5 star please let us know.  Thank you again for your business! 


JW
Janice W.
Urbana, IL
2017 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/21/2019 Category: Service
Car
Very efficient
WILLIAM J B. from Napleton's Hyundai of Urbana responded on 05/22/2019

Thank you so much for the 5 star review!  These act as our report card to Hyundai.  They are very important to our staff.  If for some reason in the future you cannot give us a 5 star please let us know.  Thank you again for your business! 


Verified Customer
Sidney, IL
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/20/2019 Category: Service
Randy
Courteous and efficient from vehicle drop off to pick-up
WILLIAM J B. from Napleton's Hyundai of Urbana responded on 05/21/2019

thanks for the 5 star review!  We really appreciate it!


Verified Customer
Urbana, IL
2013 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/17/2019 Category: Service
Very pleased
I went in for my regular oil change/inspection. The staff told me exactly the amount of waiting time and kept to it. After the inspection, they recommended some other services for my car, however did not pressure me at all into purchasing any of it. The free coffee and fruit snacks are always a plus :)

AH
Anita H.
Rantoul, IL
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/16/2019 Category: Service
5 stars
I always get excellent service whenever I bring my vehicle in.
WILLIAM J B. from Napleton's Hyundai of Urbana responded on 05/20/2019

Thank you so much for the 5 star review!  These act as our report card to Hyundai.  They are very important to our staff.  If for some reason in the future you cannot give us a 5 star please let us know.  Thank you again for your business! 


RR
Raymond R.
Urbana, IL
2018 Hyundai Elantra Gt
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/12/2019 Category: Service
Outstanding Performances
I would like to commend Napleton's Hyundai of Urbana auto sales for their commitment to excellence in most situations I have encountered over the several years I have been dealing with them. I do not feel comfortable with their inability to control the maintenance of their car wash facilities. Last year their car wash facility was down for several weeks while parts were ordered to repair the washer. I would have expected that Napelton's would have negotiated some type of alternate means for customers to utilize other car wash facilities somewhere in the local area, or possibly offered a $5 or $10 refund to customers requiring a car wash. I was forced to dish out $28 for a wash job at Triple T's car wash over in Champign.
WILLIAM J B. from Napleton's Hyundai of Urbana responded on 05/13/2019

Thank you so much for the 5 star review!  These act as our report card to Hyundai.  They are very important to our staff.  If for some reason in the future you cannot give us a 5 star please let us know.  Thank you again for your business! 


SP
Stacey P.
Urbana, IL
2008 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/10/2019 Category: Service
Great Service- Olivia
I worked with Olivia on my most recent vehicle repairs. She was great. She was honest with me about what needed to be done to my car and offered me options to help with the cost of the repair. She was always friendly and communicative and super helpful.
WILLIAM J B. from Napleton's Hyundai of Urbana responded on 05/13/2019

Thank you so much for the 5 star review!  These act as our report card to Hyundai.  They are very important to our staff.  If for some reason in the future you cannot give us a 5 star please let us know.  Thank you again for your business! 


KH
Kendrich H.
Champaign, IL
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/09/2019 Category: Service
Good service, good people.
No problems with visit. Offered a few nice complimentary services. Slightly pricier for general car maintenance jobs than an independent mechanic, but good service.
WILLIAM J B. from Napleton's Hyundai of Urbana responded on 05/13/2019

Thank you so much for the 5 star review!  These act as our report card to Hyundai.  They are very important to our staff.  If for some reason in the future you cannot give us a 5 star please let us know.  Thank you again for your business! 


Verified Customer
Fithian, IL
2016 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/09/2019 Category: Service
Service was great
Great service
WILLIAM J B. from Napleton's Hyundai of Urbana responded on 05/13/2019

Thank you so much for the 5 star review!  These act as our report card to Hyundai.  They are very important to our staff.  If for some reason in the future you cannot give us a 5 star please let us know.  Thank you again for your business! 


CC
Cindy C.
Tuscola, IL
2013 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/06/2019 Category: Service
Awesome service as usual!!
Was able to get me in on the day I needed and was able to pick up my vehicle mid-day which worked out great for me. Very friendly and helpful staff and Doug was great as usual. Shuttle drivers were very pleasant.
WILLIAM J B. from Napleton's Hyundai of Urbana responded on 05/07/2019

Thank you so much for the 5 star review!  These act as our report card to Hyundai.  They are very important to our staff.  If for some reason in the future you cannot give us a 5 star please let us know.  Thank you again for your business! 


Verified Customer
Champaign, IL
2010 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/04/2019 Category: Service
All around great
Service, timely , and overall great
WILLIAM J B. from Napleton's Hyundai of Urbana responded on 05/06/2019

Thank you so much for the 5 star review!  These act as our report card to Hyundai.  They are very important to our staff.  If for some reason in the future you cannot give us a 5 star please let us know.  Thank you again for your business! 


Verified Customer
Champaign, IL
2018 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/30/2019 Category: Service
Staff
Everyone I came into contact with was very friendly! The service away is very clean and welcoming.

LA
Lindsey A.
Savoy, IL
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/29/2019 Category: Service
Quick service
Called for a quick oil change and got a same day appointment. Arrived early, car was taken back right away and I felt like I waited no time at all. Service advisor was professional and to the point.

SK
Sharilyn K.
Arcola, IL
2013 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/29/2019 Category: Service
Motor recall
when I got the recall notice last year I took my car in and get it checked and they told me it was not affected one of the things that could happen is that locked up going down the road the motor well then it did it get locked up going down the road I was stuck in the middle of a very busy street for over an hour till tow truck and get to me I was cars honking and carrying on pretty scary then end up with the tow bill to get it out to napleton which of the problem would have been caught earlier this may not have happened but after it got there they turned the experience around and the staff was very nice that I dealt with
WILLIAM J B. from Napleton's Hyundai of Urbana responded on 04/29/2019

Thank you so much for the 5 star review!  These act as our report card to Hyundai.  They are very important to our staff.  If for some reason in the future you cannot give us a 5 star please let us know.  Thank you again for your business! 


Verified Customer
Champaign, IL
2015 Hyundai Genesis
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/25/2019 Category: Service
Outstanding Service in Every Respect
Convenient to make appointment. Service Manager Carel Sons thoroughly communicated the issues and solutions. Work done promptly and correctly. My experience was outstanding in every respect.
WILLIAM J B. from Napleton's Hyundai of Urbana responded on 04/26/2019

Thank you so much for the 5 star review!  These act as our report card to Hyundai.  They are very important to our staff.  If for some reason in the future you cannot give us a 5 star please let us know.  Thank you again for your business! 


MB
Michael B.
Decatur, IL
2009 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/25/2019 Category: Service
Very friendly and professional
I drive from Decatur to Urbana because of your great service department.
WILLIAM J B. from Napleton's Hyundai of Urbana responded on 04/26/2019

Thank you so much for the 5 star review!  These act as our report card to Hyundai.  They are very important to our staff.  If for some reason in the future you cannot give us a 5 star please let us know.  Thank you again for your business! 


DH
David H.
Tolono, IL
2016 Hyundai Tucson
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
04/25/2019 Category: Service
Poor service dept
Would never recommend to anyone.
WILLIAM J B. from Napleton's Hyundai of Urbana responded on 04/26/2019

I am sorry to see that we did not meet your expectations.  When performing an oil change, tire rotation, and multi-point inspection it generally is 45 minutes to and hour with an appointment.  Our staff generally will does a good job of letting customers know if it is going to take longer.  It sounds like maybe we did not inform you upfront about it.  If there is anything I can do for you please let me know.