ReScore Reviews™ (9)
I am sorry to see that we did not meet your expectations. When performing an oil change, tire rotation, and multi-point inspection it generally is 45 minutes to and hour with an appointment. Our staff generally will does a good job of letting customers know if it is going to take longer. It sounds like maybe we did not inform you upfront about it. If there is anything I can do for you please let me know.
I am so sorry to see that we did not earn a 5 star review, it sounds like you were treated very poorly. We have mutliple service consultants that can work with you. Doug does many of our Hyundai vehicles, however we have 4 other advisors with experience in Hyundai that would be more than happy to work with you. When scheduling or coming in for service just ask for Carel, Olivia, Sabreena, or Jeremy. Any of them would be more than happy to help. Looking through your service history you have been a loyal customer, the last thing we want is to lose you. I will send you a free oil change voucher for your next service on me. Please see any one of our other advisors and i will make sure that they take good care of you. Just be sure when you come in to let them know who you would like to work with. Hyundai is going to send you another survey to rescore us and asking if we were able resolve your concern. While i cannot undo the past, I can change your furture visists with someone else. I would really appreciate if you can rescore us with 5 stars but i understand if you cannot. These reviews are our report card to Hyundai and impact us all personally. If there is anyhting that I can differently to earn a 5 star from your last review please let me know. email@example.com or call me at 217-365-0567
Our cabin filter price is $45 installed so that does include labor. All of our parts we use are factory OEM parts so in many cases we are more expensive. We appreciate your business.
Thank you for your review and comments.We do use the factory filters when we perform our services and that can sometimes be a bit more than the Jiffy Lubes etc that use non Hyundai parts. We do have coupons for various service items on our website that are always available . We appreciate your business and hope to see you for your next service!
My apologies Cynthia for your last service visit. The staff should have been better prepared and explained the coupon better. I will speak with all of the advisors to make sure they are explaining this to everyone more clearly.
My apologies that your experience did not go well- please feel free to contact me directly and we can work to resolve the issue.
Napleton Auto Park of Urbana
My apologies for the issues with your service. We have mutliple advisors that can help with your Hyundai service. If Doug is not a good fit for you, we have Jeremy Jackson and Olivian Hendershot that can also service your Hyundai. As for the prepaid maintenance, it can be used for up to 1 year past expiration. If at that time you still have unredeemed services we will take care of those here at the dealership, no problem.
Where the problem lies is that the technician had said that the cabin filter was pretty dirty and needed replacement. I replaced that filter on December 22. I declined to have it replaced but did decide to check it after I picked the car up, just to make sure that it didn't get filled up with junk as the old one was extremely dirty. It Looked brand new. I took a picture of it. The technician also made a note that my wipers were streaky and should be replaced. Again those are only a couple weeks old. Again I declined replacement.
I have been working on or around cars my entire life and up until the last five year's I have worked in the automotive industry. I don't appreciate a technician who tries to sell me parts that I don't need and this is one of the very reasons I don't pay anyone to work on my vehicles. After this, I will probably take my car somewhere else for recall work or to trade in when the time comes.
Thank you for taking the time to post your review . I appreciate your comments and will review this situaution with my staff. Should your have any other concerns please contact me directly.
Napleton's Auto Park of Urbana
Sorry Wendy for the issues on the car. I have the switch that you need ordered and we will get that fixed for you as soon as it comes in. Thank you for taking the time to talk to me today.
Good Morning..hope all is well with the window switch- if not please let me know. If all is well, please take a moment and rescore your service experience = we would truly appreciate your feedback!
Carter, it was great talking with you on the phone. Sorry your last two visits were not good ones. I will talk with the advisor as you and i talked about and remind them of the importance of time updates. The cards are in the mail and heading your way, if you do not get them call me at 217-365-0567.
Thank you for your review- we appreciate your business.
Thank you for taking the time to complete your survey. We apologize that you felt pressurred to do additional service on your vehicle. Our job is to make sure your vehicle performs at it's best and to make sure you are advised of what is recommended. Should you have any additional concerns or questions please contact me.
Thank you for your review and your comments. We apologize that the service took longer than you expected. We do appreciate your business!
Thank you for the great review! We appreciate your business!
i apologize that you are having issues with the vehicle. the recall was perfromed in 2014 with all correct parts, they failed again and this is why hyundai covered the alternator repairs. I am unsure about the title issues, this may be somehting that you want to speak with Hyundai about. Maybe there was an error made somewhere. That is not something that we can investigate on the service side at the dealership level
Thank you for your review- we appreciate both your comments and your business!
Our apologies that the service took longer than usual. We know your time is valuable and despite our best efforts sometimes we can run late in the shop. We would like to send you a coupon for your next oil change on us in hopes that you will give us another opportunity to provide for your service needs. We appreciate your businessand hope to see you next time.
Our apologies that your service visit did not meet your expectations - should you wish to discuss it further please contact me - Josh Berbaum , Service Diretor Napleton's Auto Park of Urbana.
Our apologies for the confusion regarding your coupon.
Thank you for the review- we apologize that the issue with the wipers was not clear. The washer nozzles are coming loose as your Advisor recalls and would need to have that diagnosed . Should you desire to have that examined please let me know - Josh Berbaum Service Director Napleton's Auto Park of Urbana