Overview

Overall Rating 4.93/5Overall Rating 4.93/5Overall Rating 4.93/5Overall Rating 4.93/5rating 4.93

3282 Reviews

ReScore Reviews™ (31)

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original
Overall Rating 2.51613/5Overall Rating 2.51613/5rating 2.51613rating 2.51613rating 2.51613
99% Would Recommend
100% Business Response
Latest Review about 3 hours ago

Reviews


AD
Alison D.
Rutland, IL
2015 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/22/2016 Category: Service
Service department
Friendly & helpful
BRANDON W K., SERVICE MANAGER from OBrien Hyundai of Normal responded on 09/22/2016

Thank you for taking the time to review us Myself and the rest of the Extreme Hyundai service team look forward to another record setting year of customer service we want to be your five star dealer please let me know how we can improve your next visit to earn a five star review on your next visit
Thanks again

Brandon Kessinger
Service Manager
309-664-1222


MA
Michael A.
Morton, IL
2012 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/20/2016 Category: Service
Courteous staff
Always friendly and get the job done.
BRANDON W K., SERVICE MANAGER from OBrien Hyundai of Normal responded on 08/20/2016

Thank you for taking the time to review us. Our goal is to be your five star dealer please let me know how we could have improved your visit Remember to download the Extreme Hyundai app at your app store for free it contains service specials and appointment scheduling along with other features and thanks to all the Extreme Hyundai service customers that have voted us the number one servicing Hyundai dealer in the district again
Thank you

Brandon Kessinger
Service Manager
309-664-1222


DG
Dennis G.
Bloomington, IL
2011 Hyundai Santa Fe
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/16/2016 Category: Service
Xx
Cx
BRANDON W K., SERVICE MANAGER from OBrien Hyundai of Normal responded on 08/16/2016

Thanks for taking the time to review us Myself and the rest of the Extreme Hyundai service team will continue to train and hopefully we can earn a five star review on your next visit Remember to download the Extreme Hyundai app for free at your app store it contains service specials and appointment scheduling along with other features please let me know how we can improve on your next visit Thank you

Brandon Kessinger
Service Manager
309-664-1222


PK
Pamela K.
Bloomington, IL
2013 Hyundai Elantra
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/10/2016 Category: Service
I like the people.
I was not as happy with this visit then I have been with others.
BRANDON W K., SERVICE MANAGER from OBrien Hyundai of Normal responded on 08/10/2016

Thank you for taking the time to review us at your convenience stop by and i will take a look at it with you and see what we can do to fix it and even though the online discount has gone away you can download the Extreme Hyundai app at your app store for free it contains service specials and appointment scheduling along with other features
Thank you

Brandon Kessinger
Service Manager
309-664-1222


LO
Lauryn O.
Eureka, IL
2013 Hyundai Elantra
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/09/2016 Category: Service
Friendly
Love that they are so friendly and work to try to warranty any service beyond what your came for
BRANDON W K., SERVICE MANAGER from OBrien Hyundai of Normal responded on 08/09/2016

Thank you for taking the time to review us Myself and the rest of the Extreme Hyundai service team will continue to train and hopefully we can earn a five star review on your next visit Remember to download the Extreme Hyundai app for free at your app store it contains service specials and appointment scheduling along with other features
Thanks again

Brandon Kessinger
Service Manager
309-664-1222


Verified Customer
Morton, IL
2012 Hyundai Elantra
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/08/2016 Category: Service
Freindly people at the service counter
Will return for service when needed.
BRANDON W K., SERVICE MANAGER from OBrien Hyundai of Normal responded on 08/08/2016

Thank you for taking the time to review us Myself and the rest of the Extreme Hyundai service team will continue to train and hopefully we can earn a five star review on your next visit and remember to download the Extreme Hyundai app for free at your app store it contains service specials and appointment scheduling along with other features
Thanks again

Brandon Kessinger
Service Manager
309-664-1222


MH
Marcia H.
Pontiac, IL
2011 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/26/2016 Category: Service
Steering Recall
Took a little longer than expected but work was done and they washed my car.
BRANDON W K., SERVICE MANAGER from OBrien Hyundai of Normal responded on 07/26/2016

Thank you for taking the time to review us Myself and the rest of the Extreme Hyundai service team will continue to train and hopefully we can earn a five star review on your next visit
Thanks again

Brandon Kessinger
Service Manager
309-664-1222


LD
Lorrie D.
Streator, IL
2014 Hyundai Tucson
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/20/2016 Category: Service
Accomodating !!!
I truly appreciate the service I get at Extreme Hyundai ~~ I can just stop in if I happen to get off work early for my oil changes and they always find the time to do it !
BRANDON W K., SERVICE MANAGER from OBrien Hyundai of Normal responded on 07/20/2016

Thank you for taking the time to review us Myself and the rest of the Extreme Hyundai service team will continue to train and hopefully we can earn a five star review next visit and remember to download the Extreme Hyundai service app at your app store for free it contains service specials and appointment scheduling along with other features
Thanks again

Brandon Kessinger
Service Manager
309-664-1222


SK
Shain K.
Delavan, IL
2013 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/19/2016 Category: Service
Great Service
Fast and friendly service. Will definitely return.
BRANDON W K., SERVICE MANAGER from OBrien Hyundai of Normal responded on 07/19/2016

Thank you for taking the time to review us I will check into this tomorrow morning and talk to the technician to see if there were any other recomendations that might explain the vibration either way at your earliest convenience contact me and i would like to see what is causing the vibration. Remember to download the Extreme Hyundai app at your app store for free it contains service specials and appointment scheduling along with other features Thanks again

Brandon Kessinger
Service Manager
309-664-1222


JT
Jay T.
Bloomington, IL
2011 Hyundai Sonata Hyb
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/15/2016 Category: Service
.
.
BRANDON W K., SERVICE MANAGER from OBrien Hyundai of Normal responded on 07/15/2016

Thank you for taking the time to review us. Myself and the rest of the Extreme Hyundai service team will continue to train and hopefully we can earn a five star review on your next visit Remember to download the Extreme Hyundai app at your app store for free it contains service specials and appointment scheduling along with other features Thanks
Thanks again

Brandon Kessinger
Service Manager
309-664-1222


TS
Trevor S.
Pekin, IL
2012 Hyundai Elantra
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/14/2016 Category: Service
Above average work, with a scuff or two!
Work is done in a timely fashion, the staff is polite and professional, and the car is always washed and vacuumed at the end of the service.
BRANDON W K., SERVICE MANAGER from OBrien Hyundai of Normal responded on 07/14/2016

Thank you for taking the time to review us oyr goal is always a 5 star experience please let me k ow how we can achevive this as a service department remember to download the Extreme Hyundai app at your app store for free it contains service specials and appointment scheduling along with other features Thanks again

Brandon Kessinger
Service Manager
309-664-1222


Verified Customer
Normal, IL
2009 Hyundai Santa Fe
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/04/2016 Category: Service
Quality
Very good!
BRANDON W K., SERVICE MANAGER from OBrien Hyundai of Normal responded on 07/04/2016

Thank you for taking the time to review us Myself and the rest of the Extreme Hyundai service team will continue to train and hopefully we can earn a five star review on your next visit have a great 4th of July

Brandon Kessinger
Service Manager
309-664-1222


TR
Tim R.
Bloomington, IL
2006 Hyundai Santa Fe
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/19/2016 Category: Service
Fixed A/C
The service team went above and beyond for fixed the A/C in our Santa Fe.
BRANDON W K., SERVICE MANAGER from OBrien Hyundai of Normal responded on 06/19/2016

Thank you for taking the time to review us Myself and the rest of the Extreme Hyundai service team will continue to train and hopefully we can earn a five star review on your next visit we want to be your five star dealer. Remember to download the Extreme Hyundai app at your app store for free it contains service specials and appointment scheduling along with other features
Thanks6

Brandon Kessinger
Service Manager
309-664-1222


Verified Customer
Bloomington, IL
2013 Hyundai Tucson
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/17/2016 Category: Service
Good service visit
Service completed on time, even washed and vacuumed the interior. Did not try to push additional maintenance items on me. I did have to wait a few minutes for the service adviser. And the dealership wi-fi was not working in the waiting area.
BRANDON W K., SERVICE MANAGER from OBrien Hyundai of Normal responded on 05/17/2016

Thank you for taking the time to review us Myself and the rest of the Extreme Hyundai service team are proud to announce that we have been voted the #1 servicing Hyundai dealer in the district Remember to download the Extreme Hyundai app at your app store for free it contains service specials and appointment scheduling along with other features I will continue to train my employee's for customer satisfaction and hopefully we can earn a 5 star review on your next visit please let me know how we can improve your servicing experience Thank you

Brandon Kessinger
Service Manager
309-664-1222


Verified Customer
Danvers, IL
2015 Hyundai Genesis Coupe
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/19/2015 Category: Service
great service
Excellent service.
BRANDON W K., SERVICE MANAGER from OBrien Hyundai of Normal responded on 11/19/2015

Thank you for the review. Remember you can save $5.00 on your next service visit by scheduling your next visit online at www.driveextreme.com. Myself and the rest of my Extreme Hyundai service team will continue to train to be better and hopefully earn a 5 star rating on your next visit.
Thank you

Brandon Kessinger
Service Manager
309-664-1222


WP
WILLIAM P.
Bloomington, IL
2015 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/23/2015 Category: Service
Great friendly service
Haven't had an unpleasant visit yet!
BRANDON W K., SERVICE MANAGER from OBrien Hyundai of Normal responded on 10/23/2015

Thank you for the good review! You can save 5.00 off your next visit by scheduling your next service on-line at www.driveextreme.com and myself and the rest of my service staff will continue training and i hope we can earn a 5 star review next visit
Thank you

Brandon Kessinger
Service Manager
309-664-1222


Verified Customer
Bloomington, IL
2013 Hyundai Elantra GT
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/17/2015 Category: Service
Customer service oriented
Very good customer service. Work was not done quite correctly but great follow up to make it right.
BRANDON W K., SERVICE MANAGER from OBrien Hyundai of Normal responded on 06/18/2015

Thank you for the good review! Yes since the technician replaced 1 tire he thought it would be better to leave the new tire on the front instead of rotating to the rear to keep up on the tire wear. I immediately addressed this issue with the tech so this does not happen again. I will continue training my staff so your next visit will be a 5 star visit.
Thank you again

Brandon Kessinger
Service Manager
309-664-1222


KA
KIMBERLY A.
Normal, IL
2012 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/09/2015 Category: Service
Great service, mostly open during business hours.
I like the Extreme Hyundai service department. I wish they had evening hours so I could go after work. A little longer wait time than some other place, but in my opinion worth the wait.
BRANDON W K., SERVICE MANAGER from OBrien Hyundai of Normal responded on 06/10/2015

Thank you for the good review! The service department is open from 7:30am-6:00 pm Mon-Fri and 8:00-5:00 on sat and if you schedule your appoinment online at www.driveextreme.com you can save 5.00 off that visit. I hope we earn a 5 star review on your next service appointment!

Brandon Kessinger
Service Manager
309-664-1222


Verified Customer
Chatsworth, IL
2013 HYUNDAI ELANTRA
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/26/2015 Category: Service
Great Dealership
This is a great dealership and they are very friendly.
BRANDON W K., SERVICE MANAGER from OBrien Hyundai of Normal responded on 05/26/2015

Thank you for the good review. You were visiting the #1 Hyundai service department in our district. Customer service is our specialty. We hope you will have a 5 star experience on your next visit.
Thanks again

Brandon Kessinger
Service Manager
309-664-1222


MB
Mary B.
Carlock, IL
2013 HYUNDAI SONATA
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/14/2015 Category: Service
Great service personall
Your staff at N. Normal has always been very courteous and helpful. James is wonderful and an asset to your dept.
BRANDON W K., SERVICE MANAGER from OBrien Hyundai of Normal responded on 05/14/2015

Thank you for the great review. James has become a great service advisor with many loyal customers and this review just made his day. Thank you

Brandon Kessinger
Service Manager
309-664-1222