Overview

Overall Rating 4.93/5Overall Rating 4.93/5Overall Rating 4.93/5Overall Rating 4.93/5rating 4.93

3298 Reviews

ReScore Reviews™ (31)

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original
Overall Rating 2.51613/5Overall Rating 2.51613/5rating 2.51613rating 2.51613rating 2.51613
99% Would Recommend
100% Business Response
Latest Review about 1 hour ago

Reviews


Verified Customer
Bloomington, IL
2016 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/14/2019 Category: Service
Renee is a trusted service professional
Renee is great at keeping me informed about what’s going on with my vehicle during a service visit. She is very honest and helpful and an effective relationship builder with customers!
BRANDON W K., SERVICE MANAGER from OBrien Hyundai of Normal responded on 09/14/2019

Thank you for taking your time to review us. I have just shared this review with Renee I'm sure it made her weekend. It's reviews like this and this kind of support that has made us the number one servicing Hyundai dealer in the district since 2015! Don't forget to download the O'Brien rewards app and like us on Facebook through it for points towards your next visit along with other features. Thanks again and have a great weekend!!

Brandon Kessinger
Service Manager
309-664-1222


BT
Brenda T.
Bloomington, IL
2009 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/14/2019 Category: Service
Customer service
I could go to other places to get my oil change. No other place is as considerate and displays commitment for a job well done. The service I receive is always professional and the staff go out of their way to make sure I am taking care of.
BRANDON W K., SERVICE MANAGER from OBrien Hyundai of Normal responded on 09/14/2019

Thank you for the great review to kick off the weekend! It's reviews like this and this kind of support that has made us the number one servicing Hyundai dealer in the district since 2015! Myself and the rest of the O'Brien Hyundai service team look forward to another record setting year of customer service. Don't forget to download the O'Brien rewards app and like us on Facebook through it for points towards your next visit along with other features. Thanks again and have a great weekend!!

Brandon Kessinger
Service Manager
309-664-1222


DW
Denise W.
Bloomington, IL
2013 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/13/2019 Category: Service
Great Customer Service!
Renee and James at the service desk is always welcoming! They go above and beyond. Appreciate their friendship. Keep up the great work!
BRANDON W K., SERVICE MANAGER from OBrien Hyundai of Normal responded on 09/14/2019

Thank you for the great review to start the weekend with! It's reviews like this and this kind of support that has made us the number one servicing Hyundai dealer in the district since 2015! Don't forget to download the O'Brien rewards app and like us on Facebook through it for points towards your next visit along with other features. Myself and the rest of the O'Brien Hyundai service team look forward to another record setting year of customer service. Thanks again and have a great weekend!!

Brandon Kessinger
Service Manager
309-664-1222


DT
D T.
Bloomington, IL
2016 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/13/2019 Category: Service
👍
The service team at O’Brien always goes out of their way to make sure their service is top notch?
BRANDON W K., SERVICE MANAGER from OBrien Hyundai of Normal responded on 09/13/2019

Thank you for the great review even though you had to come back for a failed installed replacement part. It reviews like this and this kind of support that has made us the number one servicing Hyundai dealer in the district since 2015! Myself and the rest of the O'Brien Hyundai service team look forward to another record setting year of customer service. Don't forget to download the O'Brien rewards app and like us on Facebook through the app for points towards your next visit along with other features. Thanks again and have a great weekend!!!

Brandon Kessinger
Service Manager
309-664-1222


TW
Teri W.
Chenoa, IL
2017 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/13/2019 Category: Service
Excellent service
OBrien Hyundai of Normal offers great service. They are friendly and knowledgeable and goes the extra mile to ensure you are satisfied.
BRANDON W K., SERVICE MANAGER from OBrien Hyundai of Normal responded on 09/13/2019

Thank you for the great review to finish the week. Myself and the rest of the O'Brien Hyundai service team look forward to another record setting year of customer service. Don't forget to download the O'Brien rewards app and like us on Facebook through it for points towards your next visit along with other features. Thanks again and have a great weekend!!!

Brandon Kessinger
Service Manager
309-664-1222


LS
Linda S.
Monticello, IL
2018 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/13/2019 Category: Service
Service
Everyone at the service desk us is always friendly. They explain if there are any recalls. Very helpful.
BRANDON W K., SERVICE MANAGER from OBrien Hyundai of Normal responded on 09/13/2019

Thank you for taking your time to review us on this Friday. It's reviews like this and this kind of support that has made us the number one servicing Hyundai dealer in the district since 2015. Don't forget to download the O'Brien rewards app and like us on Facebook through it for points towards your next visit along with other features. Myself and the rest of the O'Brien Hyundai service team look forward to another record setting year of customer service. Thanks again and have a great weekend!!!
 
 

Brandon Kessinger
Service Manager
309-664-1222


MM
Megan M.
Winnebago, IL
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/13/2019 Category: Service
Great Customer Service
I honestly never mind going to the car dealership for service. This is the 3rd time I’ve been to O’Brian Hyundai, I was able to stay in the waiting area and get work done while I waiting. The service tech kept me updated with any work they had to do. And I got my dirty car washed as well! They’re awesome I’ve never had a bad experience.
BRANDON W K., SERVICE MANAGER from OBrien Hyundai of Normal responded on 09/13/2019

Thank you for taking your time to review us. It's reviews like this and this kind of support that has made us the number one servicing Hyundai dealer in the district since 2015! Myself and the rest of the O'Brien Hyundai service team look forward to another record setting year of customer service. Don't forget to download the O'Brien rewards app and like us on Facebook through it for points towards your next visit along with other features. Thanks again and have a great weekend!!!

Brandon Kessinger
Service Manager
309-664-1222


JS
Julie S.
Bloomington, IL
2018 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/13/2019 Category: Service
Friendly, not pushy
I went in for an oil change but realized I needed my tires rotated as well. They were able to get both items complete during the visit and were friendly about it.
BRANDON W K., SERVICE MANAGER from OBrien Hyundai of Normal responded on 09/13/2019

Thank you for the great review to start a Friday with! Myself and the rest of the O'Brien Hyundai service team look forward to another record setting year of customer service. Don't forget to download the O'Brien rewards app and like us on Facebook through it for points towards your next visit along with other features. Thanks again and have a great weekend!!!

Brandon Kessinger
Service Manager
309-664-1222


PC
Paul C.
Heyworth, IL
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/12/2019 Category: Service
Friendly and efficient
Always greeted, service explained, clean
BRANDON W K., SERVICE MANAGER from OBrien Hyundai of Normal responded on 09/12/2019

Thank you for the great review! It's reviews like this and this kind of support that has made us the number one servicing Hyundai dealer in the district since 2015! Myself and the rest of the O'Brien Hyundai service team look forward to another record setting year of customer service. Don't forget to download the O'Brien rewards app and like us on Facebook for points towards your next visit along with other features. Thanks again and have a great weekend!!

Brandon Kessinger
Service Manager
309-664-1222


DC
David C.
Lexington, IL
2016 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/11/2019 Category: Service
All is good
When you the staff has a good sense of humor and pleasant to be around!!
BRANDON W K., SERVICE MANAGER from OBrien Hyundai of Normal responded on 09/11/2019

It's nice to know people don't think we funny 🤣 Thanks for the great review! It's reviews like this and this kind of support that has made us the number one servicing Hyundai dealer in the district since 2015! Don't forget to download the O'Brien rewards app and like us on Facebook through it for points towards your next visit along with other features. Myself and the rest of the O'Brien Hyundai service team look forward to another record setting year of customer service. Thanks again and have a great rest of your week!!!

Brandon Kessinger
Service Manager
309-664-1222


LM
Laurie M.
Towanda, IL
2014 Hyundai Elantra Gt
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/11/2019 Category: Service
Outstanding service!
Has my oil changed and purchased four new tires - the staff were attentive and did an outstanding job!
BRANDON W K., SERVICE MANAGER from OBrien Hyundai of Normal responded on 09/11/2019

Thank you for the awesome review to start the afternoon with. It's reviews like this and this kind of support that has made us the number one servicing Hyundai dealer in the district since 2015! Myself and the rest of the O'Brien Hyundai service team look forward to another record setting year of customer service. Don't forget to download the O'Brien rewards app and like us on Facebook through it for points towards your next visit along with other features. Thanks again and have a great rest of your week!!

Brandon Kessinger
Service Manager
309-664-1222


JB
John B.
Bloomington, IL
2017 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/11/2019 Category: Service
Excellent Service department
Excellent service at reasonable prices. The service advisors, Renee and James, are outstanding and the customer waiting area is very comfortable. An extremely well managed and customer focused service department.
BRANDON W K., SERVICE MANAGER from OBrien Hyundai of Normal responded on 09/11/2019

Wow what a great review to start the day with thank you! It's reviews like this and this kind of support that has made us the number one servicing Hyundai dealer in the district since 2015! Don't forget to download the O'Brien rewards app and like us on Facebook through it for points towards your next visit along with other features. Myself and the rest of the O'Brien Hyundai service team look forward to another record setting year of customer. Thanks again and have a great rest of your week!!

Brandon Kessinger
Service Manager
309-664-1222


HN
Heather N.
Towanda, IL
2013 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/10/2019 Category: Service
Love the service department!!
I love everyone in the service department!! They are extremely friendly and remember my name every time I go for service.
BRANDON W K., SERVICE MANAGER from OBrien Hyundai of Normal responded on 09/10/2019

Thank you for your continued support of our service department. It's reviews like this and this kind of support that has made us the number one servicing Hyundai dealer in the district since 2015! Don't forget to download the O'Brien rewards app and like us on Facebook through the app for points towards your next visit along with other features. Thanks again and have a rest of your week!!!!

Brandon Kessinger
Service Manager
309-664-1222


BM
Bobette M.
Pekin, IL
2018 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/10/2019 Category: Service
Great customer service
I've always gotten an appointment when I needed one. O'Brien services my car quickly and has a very nice waiting area to relax while you wait.
BRANDON W K., SERVICE MANAGER from OBrien Hyundai of Normal responded on 09/10/2019

Thank you for taking your time to review us. It's reviews like this and this kind of support that has made us the number one servicing Hyundai dealer in the district since 2015! Myself and the rest of the O'Brien Hyundai service team look forward to another record setting year of customer service. Don't forget to download the O'Brien rewards app and like us on Facebook through it for points towards your next visit along with other features. Thanks again and have a great rest of your week!!!

Brandon Kessinger
Service Manager
309-664-1222


MS
Martha S.
Normal, IL
2011 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/10/2019 Category: Service
Best place
Best dealership ever the service department is great
BRANDON W K., SERVICE MANAGER from OBrien Hyundai of Normal responded on 09/10/2019

Thank you for taking your time to review us after every visit! It's reviews like this and this kind of support that has made us the number one servicing Hyundai dealer in the district since 2015! Myself and the rest of the O'Brien Hyundai service team look forward to another record setting year of customer service. Don't forget to download the O'Brien rewards app and like us on Facebook through it and earn points towards your next visit. Thanks again and have a great rest of your week!!!

Brandon Kessinger
Service Manager
309-664-1222


Verified Customer
Lexington, IL
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/10/2019 Category: Service
Great!!
Always prompt service! They even hand wash my car. Great dealership.
BRANDON W K., SERVICE MANAGER from OBrien Hyundai of Normal responded on 09/10/2019

What a awesome review to start the afternoon with thank you! Myself and the rest of the O'Brien Hyundai service team look forward to another record setting year of customer service. It's reviews like this and this kind of support that has made us the number one servicing Hyundai dealer in the district since 2015! Don't forget to download the O'Brien rewards app and like us on Facebook through it for points towards your next visit along with other features. Thanks again and have a great rest of your week!!

Brandon Kessinger
Service Manager
309-664-1222


MD
Michael D.
Bloomington, IL
2012 Hyundai Genesis
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/09/2019 Category: Service
Great care
They all provide great care that is very personalized. The waiting area environment is very comfortable. All is this while still being very competitive from a cost perspective.
BRANDON W K., SERVICE MANAGER from OBrien Hyundai of Normal responded on 09/09/2019

Thank you for the awesome review to start the week with! It's reviews like this and this kind of support that has made us the number one servicing Hyundai dealer in the district since 2015! Myself and the rest of the O'Brien Hyundai service team look forward to another record setting year of customer service. Don't forget to download the O'Brien rewards app for points towards your next visit along with other features. Thanks again and have a great week!!

Brandon Kessinger
Service Manager
309-664-1222


KT
Kimberlee T.
Clinton, IL
2013 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/06/2019 Category: Service
Best Service Ever
The O’Brien Hyundai service department is the best for customer service, knowledge and dependability. I’ve been going there since 2007 and would not have my Sonata serviced anywhere else!
BRANDON W K., SERVICE MANAGER from OBrien Hyundai of Normal responded on 09/06/2019

What a awesome review to finish the week with thank you! It's reviews like this and this kind of support that has made us the number one servicing Hyundai dealer in the district since 2015! Myself and the rest of the O'Brien Hyundai service team look forward to another record setting year of customer service. Don't forget to download the O'Brien rewards app and like us on Facebook for points towards your next visit along with other features. Thanks again and have a great weekend!!

Brandon Kessinger
Service Manager
309-664-1222


Verified Customer
Goodfield, IL
2011 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/05/2019 Category: Service
Customer friendly
James makes me feel like I been coming for years. Like part of the family
BRANDON W K., SERVICE MANAGER from OBrien Hyundai of Normal responded on 09/06/2019

Thank you for the great review! I have just shared this review with James it made his Friday thank you. Myself and the rest of the O'Brien Hyundai service team look forward to another record setting year of customer service. Don't forget to download the O'Brien rewards app and like us on Facebook for points towards your next visit along with other features. Thanks again and have a great weekend!!!

Brandon Kessinger
Service Manager
309-664-1222


Verified Customer
Streator, IL
2017 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/05/2019 Category: Service
Service on vehicle
Able to make appointment at a convenient time. Friendly service.
BRANDON W K., SERVICE MANAGER from OBrien Hyundai of Normal responded on 09/05/2019

Thank you for taking your time to review us after every visit. It's reviews like this and this kind of support that has made us the number one servicing Hyundai dealer in the district since 2015! Myself and the rest of the O'Brien Hyundai service team look forward to another record setting year of customer service. Don't forget to download the O'Brien rewards app and like us on Facebook for points towards your next visit along with other features. Thanks again and have a great rest of your week!!!

Brandon Kessinger
Service Manager
309-664-1222