Overview

Overall Rating 4.93/5Overall Rating 4.93/5Overall Rating 4.93/5Overall Rating 4.93/5rating 4.93

3298 Reviews

ReScore Reviews™ (31)

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original
Overall Rating 2.51613/5Overall Rating 2.51613/5rating 2.51613rating 2.51613rating 2.51613
99% Would Recommend
100% Business Response
Latest Review about 12 hours ago

Reviews


MG
Marshella G.
Le Roy, IL
2014 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/04/2019 Category: Service
The service staff makes the place great
I always receive excellent care of my vehicle and communication. The service staff makes the difference!!! They are always friendly and personable.
BRANDON W K., SERVICE MANAGER from OBrien Hyundai of Normal responded on 09/05/2019

Thank you for taking your time to review us. It's reviews like this and this kind of support that has made us the number one servicing Hyundai dealer in the district since 2015! Myself and the rest of the O'Brien Hyundai service team look forward to another record setting year of customer service. Don't forget to download the O'Brien rewards app and like us on Facebook for points towards your next visit along with other features. Thanks again for your continued support of our service department and have a great rest of your week!!!

Brandon Kessinger
Service Manager
309-664-1222


Verified Customer
Normal, IL
2018 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/04/2019 Category: Service
Always the best service
Brandon and his crew can't be beat. Friendly, knowledgeable and always talk to me in a way that I understand what's going on. Thank you everyone for great service .. always!
BRANDON W K., SERVICE MANAGER from OBrien Hyundai of Normal responded on 09/04/2019

Oh wow what a great review to finish the day with thank you. Myself and the rest of the O'Brien Hyundai service team look forward to another record setting year of customer service. Don't forget to download the O'Brien rewards app and like us on Facebook for points towards your next visit along with other features. It's reviews like this and this kind of support that has made us the number one servicing Hyundai dealer in the district since 2015! Thanks again and have a great rest of your week!!!

Brandon Kessinger
Service Manager
309-664-1222


CL
Constance L.
Bloomington, IL
2019 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/04/2019 Category: Service
Service
Friendliness
amenities offered to clients
BRANDON W K., SERVICE MANAGER from OBrien Hyundai of Normal responded on 09/04/2019

Thank you for the great review to start the day with! It's reviews like this and this kind of support that has made us the number one servicing Hyundai dealer in the district since 2015! Myself and the rest of the O'Brien Hyundai service team look forward to another record setting year of customer service. Don't forget to download the O'Brien rewards app and like us on Facebook for points towards your next visit along with other features. Thanks again and have a great rest of your week!!

Brandon Kessinger
Service Manager
309-664-1222


Verified Customer
Normal, IL
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/03/2019 Category: Service
Great service
Great service every time.
BRANDON W K., SERVICE MANAGER from OBrien Hyundai of Normal responded on 09/03/2019

Thank you for the great review to start the week with! It's reviews like this and this kind of support that has made us the number one servicing Hyundai dealer in the district since 2015! Myself and the rest of the O'Brien Hyundai service team look forward to another record setting year of customer service. Don't forget to download the O'Brien rewards app and like us on Facebook for points towards your next visit along with other features. Thanks again and have a great week!!!

Brandon Kessinger
Service Manager
309-664-1222


HS
Henry S.
Bloomington, IL
2012 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/03/2019 Category: Service
James is on point at all times
flawless every time!
BRANDON W K., SERVICE MANAGER from OBrien Hyundai of Normal responded on 09/03/2019

Thank you for the awesome review to finish the day with! It's reviews like this and this kind of support that has made us the number one servicing Hyundai dealer in the district since 2015! Myself and the rest of the O'Brien Hyundai service team look forward to another record setting year of customer service. Don't forget to download the O'Brien rewards app and like us on Facebook for points towards your next visit along with other features. Thanks again and have a great week!!

Brandon Kessinger
Service Manager
309-664-1222


JP
James P.
Bloomington, IL
2018 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/03/2019 Category: Service
Hyundai
I love Hyundai. You get kind and thoughtful service from them. Never have I gone in there without seeing James in the service dept. smile
BRANDON W K., SERVICE MANAGER from OBrien Hyundai of Normal responded on 09/03/2019

Thank you for taking your time to review us. It's reviews like this and this kind of support that has made us the number one servicing Hyundai dealer in the district since 2015! Myself and the rest of the O'Brien Hyundai service team look forward to another record setting year of customer service. Don't forget to download the O'Brien rewards app and like us on Facebook for points towards your next visit along with other features. Thanks again and have a great week!!!

Brandon Kessinger
Service Manager
309-664-1222


JF
Jennifer F.
Bloomington, IL
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/03/2019 Category: Service
Great service
gREAT SERVICE
BRANDON W K., SERVICE MANAGER from OBrien Hyundai of Normal responded on 09/03/2019

Thank you for taking your time to review us! It's reviews like this and this kind of support that has made us the number one servicing Hyundai dealer in the district since 2015! Don't forget to download the O'Brien rewards app and like us on Facebook for points towards your next visit. Thanks again and have a great week!!

Brandon Kessinger
Service Manager
309-664-1222


DT
Deborah T.
Bloomington, IL
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/02/2019 Category: Service
Excellent service team
I always have a great experience at this dealership. Always an explanation on what needs done to my car and why. Waiting area is awesome with snacks while you wait. Renee’, Brandon and Andrew are the best!
BRANDON W K., SERVICE MANAGER from OBrien Hyundai of Normal responded on 09/02/2019

Thank you for the great review and your continued support of our service department. We appreciate you taking your time on this holiday weekend to review us. It's reviews like this and this kind of support that has made us the number one servicing Hyundai dealer in the district since 2015! Myself and the rest of the O'Brien Hyundai service team look forward to another record setting year of customer service. Don't forget to download the O'Brien rewards app and like us on Facebook for points towards your next visit along with other features. Thanks again and have a great rest of your holiday weekend!!

Brandon Kessinger
Service Manager
309-664-1222


Verified Customer
Bloomington, IL
2013 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/02/2019 Category: Service
Good service
Good service. Always seek approval first from their client on action needed/recommended.
BRANDON W K., SERVICE MANAGER from OBrien Hyundai of Normal responded on 09/02/2019

Thank you for taking your time to review us on this holiday weekend! It's reviews like this and this kind of support that has made us the number one servicing Hyundai dealer in the district since 2015! Myself and the rest of the O'Brien Hyundai service team look forward to another record setting year of customer service. Don't forget to download the O'Brien rewards app and like us on Facebook for points towards your next visit. Thanks again and have a great holiday!!!

Brandon Kessinger
Service Manager
309-664-1222


Verified Customer
Bloomington, IL
2013 Hyundai Elantra Gt
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/31/2019 Category: Service
easy to schedule appointment and full explanation of services needed.
I had a positive experience. The service is prompt and a full explanation is given of all services needed.
BRANDON W K., SERVICE MANAGER from OBrien Hyundai of Normal responded on 08/31/2019

Thank you for your continued support of our service department! It's reviews like this and this kind of support that has made us the number one servicing Hyundai dealer in the district since 2015! Myself and the rest of the O'Brien Hyundai service team look forward to another record setting year of customer service. Don't forget to download the O'Brien rewards app and like us on Facebook for points towards your next visit along with other features. Thanks again and have a holiday weekend!!

Brandon Kessinger
Service Manager
309-664-1222


TO
Tiffany O.
Mackinaw, IL
2014 Hyundai Veloster
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/31/2019 Category: Service
Best customer service
I always feel comfortable with the info I am given, never had a better experience anywhere else! Renee and James are the best!!
JAMES E., Hyundai Advisor from OBrien Hyundai of Normal responded on 08/31/2019

Wow what a awesome review to finish the week with thank you! It's reviews like this and this kind of support that has made us the number one servicing Hyundai dealer in the district since 2015! Myself and the rest of the O'Brien Hyundai service team look forward to another record setting year of customer service. Don't forget to download the O'Brien rewards app then like us on Facebook for points towards your next visit along with other features. Thanks again and have a great holiday weekend!!

James Echevarria
Hyundai Advisor

KM
Kenneth M.
Normal, IL
2019 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/30/2019 Category: Service
Wonderful job!
Hyundai always does a wonderful job.
JAMES E., Hyundai Advisor from OBrien Hyundai of Normal responded on 08/31/2019

Wow what a awesome review to finish the week with thank you! It's reviews like this and this kind of support that has made us the number one servicing Hyundai dealer in the district since 2015! Myself and the rest of the O'Brien Hyundai service team look forward to another record setting year of customer service. Don't forget to download the O'Brien rewards app then like us on Facebook for points towards your next visit along with other features. Thanks again and have a great holiday weekend!!

James Echevarria
Hyundai Advisor

Verified Customer
Bloomington, IL
2015 Hyundai Genesis
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/30/2019 Category: Service
friendly, efficient, and fair value.
wouldn't trust my Genesis to any other dealer.
JAMES E., Hyundai Advisor from OBrien Hyundai of Normal responded on 08/31/2019

Wow what a awesome review to finish the week with thank you! It's reviews like this and this kind of support that has made us the number one servicing Hyundai dealer in the district since 2015! Myself and the rest of the O'Brien Hyundai service team look forward to another record setting year of customer service. Don't forget to download the O'Brien rewards app then like us on Facebook for points towards your next visit along with other features. Thanks again and have a great holiday weekend!!

James Echevarria
Hyundai Advisor

MS
Martha S.
Normal, IL
2011 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/30/2019 Category: Service
Best place
Best dealership out there
BRANDON W K., SERVICE MANAGER from OBrien Hyundai of Normal responded on 08/30/2019

Wow what a awesome review to finish the week with thank you! It's reviews like this and this kind of support that has made us the number one servicing Hyundai dealer in the district since 2015! Myself and the rest of the O'Brien Hyundai service team look forward to another record setting year of customer service. Don't forget to download the O'Brien rewards app then like us on Facebook for points towards your next visit along with other features. Thanks again and have a great holiday weekend!!

Brandon Kessinger
Service Manager
309-664-1222


Verified Customer
Normal, IL
2013 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/29/2019 Category: Service
Excellent Service
Excellent Service
BRANDON W K., SERVICE MANAGER from OBrien Hyundai of Normal responded on 08/29/2019

Thank you for taking your time to review us after every visit. It's reviews like this and this kind of support that has made us the number one servicing Hyundai dealer in the district since 2015! Myself and the rest of the O'Brien Hyundai service team look forward to another record setting year of customer service. Don't forget to like us on Facebook and download the O'Brien rewards app for points towards your next visit along with other features. Thanks again and have a great rest of your summer!!!

Brandon Kessinger
Service Manager
309-664-1222


SM
Scott M.
Bloomington, IL
2015 Hyundai Sonata Hybrid
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/28/2019 Category: Service
oil change
all went well
BRANDON W K., SERVICE MANAGER from OBrien Hyundai of Normal responded on 08/28/2019

Thank you for the great review and taking your time to review us after every visit. It's reviews like this and this kind of support that has made us the number one servicing Hyundai dealer in the district since 2015! Myself and the rest of the O'Brien Hyundai service team look forward to another record setting year of customer service. Don't forget to like us on Facebook and download the O'Brien rewards app for points towards your next visit along with other features. Thanks again and have a great rest of your summer!!!

Brandon Kessinger
Service Manager
309-664-1222


DP
David P.
Normal, IL
2018 Hyundai Kona
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/27/2019 Category: Service
Simply The Best!!
I arrived a bit early and Brandon didn't hesitate to get my car in and serviced in a very timely manner. This dealership and their service department are second to none. Would take my car mo
nowhere else!!!!
BRANDON W K., SERVICE MANAGER from OBrien Hyundai of Normal responded on 08/27/2019

Thank you for the great review and taking your time to review us after every visit. We appreciate you choosing us to take care of your family's vehicles needs for you. Myself and the rest of the O'Brien Hyundai service team look forward to another record setting year of customer service. Don't forget to download the O'Brien rewards app and like us on Facebook for points towards your next visit. Thanks again and have a great rest of your summer!!!

Brandon Kessinger
Service Manager
309-664-1222


KH
Kimberly H.
Bloomington, IL
2014 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/27/2019 Category: Service
Great warranty and excellent service
I could not be more pleased with how well I was treated when my engine stalled out a week ago. The service department let me know right way what as wrong, that my warranty would cover it and they got me set up with a car to drive during the time of the repair. They were great. The repair, actually emplacement, was done sooner than promised. I really could not ask for more. They are great.
BRANDON W K., SERVICE MANAGER from OBrien Hyundai of Normal responded on 08/27/2019

What a great review to finish the day with thank you! We appreciate your continued support of our service department. It's reviews like this and this kind of support that has made us the number one servicing Hyundai dealer in the district since 2015! Myself and the rest of the O'Brien Hyundai service team look forward to another record setting year of customer service. Don't forget to download the O'Brien rewards app to start saving on your next visit! Thanks again and have a great rest of your summer!!

Brandon Kessinger
Service Manager
309-664-1222


Verified Customer
Monticello, IL
2015 Hyundai Genesis
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/27/2019 Category: Service
Awesome job again!!!
Hands down the best Service department I have ever experienced! I pull in the garage give them my key. They hand me a key back to the same make of car! Service the car call me when it’s ready. Wash it and clean the interior!!! So it feels all new again!!! Thanks James, Brendon, Rena, and crew!!! Michael
BRANDON W K., SERVICE MANAGER from OBrien Hyundai of Normal responded on 08/27/2019

Thank you for the great review and your continued support of our service department. It's reviews like this and this kind of support that has made us the number one servicing Hyundai dealer in the district since 2015! Myself and the rest of the O'Brien Hyundai service team look forward to another record setting year of customer service. Don't forget to like us on Facebook and download the O'Brien rewards app for points towards your next visit along with other features. Thanks again and have a great rest of your summer!!!!

Brandon Kessinger
Service Manager
309-664-1222


JK
Jenna K.
Flanagan, IL
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/27/2019 Category: Service
excellent customer service
every time, without fail, I experience excellent customer service!
BRANDON W K., SERVICE MANAGER from OBrien Hyundai of Normal responded on 08/27/2019

Thank you for the great review and taking your time to review us after every visit. It's reviews like this and this kind of support that has made us the number one servicing Hyundai dealer in the district since 2015! Don't forget to like us on Facebook and download the O'Brien rewards app for points towards your next visit along with other features. Myself and the rest of the O'Brien Hyundai service team look forward to another record setting year of customer service. Thanks again and have a great rest of your summer!!!

Brandon Kessinger
Service Manager
309-664-1222