Overview

Overall Rating 4.93/5Overall Rating 4.93/5Overall Rating 4.93/5Overall Rating 4.93/5rating 4.93

3298 Reviews

ReScore Reviews™ (31)

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original
Overall Rating 2.51613/5Overall Rating 2.51613/5rating 2.51613rating 2.51613rating 2.51613
99% Would Recommend
100% Business Response
Latest Review about 7 hours ago

Reviews


PH
Patrick H.
Normal, IL
2019 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/16/2019 Category: Service
Always prompt and willing to solve your vehicle problems.
These folks never fail to deliver quality service.
BRANDON W K., SERVICE MANAGER from OBrien Hyundai of Normal responded on 08/16/2019

Thank you for the great review to finish the week with! Myself and the rest of the O'Brien Hyundai service team look forward to another record setting year of customer service. Don't forget to like us on Facebook and download the O'Brien rewards app for points towards your next visit along with other features. Thanks again and have a great rest of your summer!!!

Brandon Kessinger
Service Manager
309-664-1222


Verified Customer
Hopedale, IL
2019 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/14/2019 Category: Service
Very easy to deal with
Easy to work with
BRANDON W K., SERVICE MANAGER from OBrien Hyundai of Normal responded on 08/14/2019

Thank you for the great review! I'm glad my service team made you experience easy. Myself and the rest of the O'Brien Hyundai service team look forward to another record setting year of customer service. Don't forget to like us on Facebook and download the O'Brien rewards app for points towards your next visit along with other features. Thanks again and have a great rest of your summer!!

Brandon Kessinger
Service Manager
309-664-1222


Verified Customer
Clinton, IL
2019 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/13/2019 Category: Service
Snacks in the van
Have to say the service was great and the little things like snacks in the shuttle in the afternoon were nice
BRANDON W K., SERVICE MANAGER from OBrien Hyundai of Normal responded on 08/13/2019

Thank you for the great review! It's the little things that mean so much. It's reviews like this and this kind of support that has made us the number one servicing Hyundai dealer in the district since 2015! Myself and the rest of the O'Brien Hyundai service team look forward to another record setting year of customer service. Don't forget to like us on Facebook and download the O'Brien rewards app for points towards your next visit along with other features. Thanks again and have a great rest of your summer!!!

Brandon Kessinger
Service Manager
309-664-1222


Verified Customer
Odell, IL
2019 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/13/2019 Category: Service
Excellent service!
Service is consistently excellent!
BRANDON W K., SERVICE MANAGER from OBrien Hyundai of Normal responded on 08/13/2019

Thank you for your continued support of our service department. It's reviews like this and this kind of support that has made us the number one servicing Hyundai dealer in the district since 2015! Myself and the rest of the O'Brien Hyundai service team look forward to another record setting year of customer service. Don't forget to like us on Facebook and download the O'Brien rewards app for points towards your next visit along with other features. Thanks again and have a great rest of your summer!!!

Brandon Kessinger
Service Manager
309-664-1222


AT
Angie T.
Normal, IL
2013 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/13/2019 Category: Service
My visit
They were very friendly and helpful and gave me valuable info on my car and went above and beyond what i was expecting from my visit . Thank ypu for all of your help
BRANDON W K., SERVICE MANAGER from OBrien Hyundai of Normal responded on 08/13/2019

Thank you for taking your time to review us! It's reviews like this and this kind of support that has made us the number one servicing Hyundai dealer in the district since 2015! Myself and the rest of the O'Brien Hyundai service team look forward to another record setting year of customer service. Don't forget to like us on Facebook and download the O'Brien rewards app for points towards your next visit along with other features. Thanks again and have a great rest of your summer!!!

Brandon Kessinger
Service Manager
309-664-1222


ST
Shantina T.
Carol Stream, IL
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/13/2019 Category: Service
Awesome service, and they’re fast
Waited only about 30 mins to get a new key and my old key recoded, they’re awesome and I love the complimentary car wash!
BRANDON W K., SERVICE MANAGER from OBrien Hyundai of Normal responded on 08/13/2019

Thank you for taking your time to review us! It's reviews like this and this kind of support that has made us the number one servicing Hyundai dealer in the district since 2015! Myself and the rest of the O'Brien Hyundai service team look forward to another record setting year of customer service. Don't forget to like us on Facebook and download the O'Brien rewards app for points towards your next visit along with other features. Thanks again and have a great rest of your summer!!!

Brandon Kessinger
Service Manager
309-664-1222


Verified Customer
Mc Lean, IL
2012 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/13/2019 Category: Service
Still like new
They keep my car running like new after 112,000 miles. Always greet me with a smile; just an enjoyable experience. I service both of our cars here. When the time comes for a new car I won't shop anywhere else.
BRANDON W K., SERVICE MANAGER from OBrien Hyundai of Normal responded on 08/13/2019

Thank you for this stand out review! It's reviews like this and this kind of support that has made us the number one servicing Hyundai dealer in the district since 2015! Myself and the rest of the O'Brien Hyundai service team look forward to another Record setting year of customer service. Don't forget to like us on Facebook and download the O'Brien rewards app for points towards your next visit along with other features. Thanks again and have a great rest of your summer!!!

Brandon Kessinger
Service Manager
309-664-1222


AD
Alan D.
El Paso, IL
2019 Hyundai Ioniq Hybrid
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/13/2019 Category: Service
Great service all the time
Amazing and cheap oil change.
BRANDON W K., SERVICE MANAGER from OBrien Hyundai of Normal responded on 08/13/2019

Thank you for the great review to start the afternoon! Myself and the rest of the O'Brien Hyundai service team look forward to another record setting year of customer service. Don't forget to like us on Facebook and download the O'Brien rewards app for points towards your next visit along with other features. Thanks again and have a great rest of your summer!!!

Brandon Kessinger
Service Manager
309-664-1222


MS
Michael S.
Normal, IL
2007 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/12/2019 Category: Service
Customer service
My daughter was nervous about coming to service the car. The treatment she got made her feel very comfortable and valued.
BRANDON W K., SERVICE MANAGER from OBrien Hyundai of Normal responded on 08/12/2019

Thank you for your continued support of our service department! It's reviews like this and this kind of support that has made us the number one servicing Hyundai dealer in the district since 2015! Myself and the rest of the O'Brien Hyundai service team look forward to another record setting year of customer service. Don't forget to like us on Facebook and download the O'Brien rewards app for points towards your next visit along with other features. Thanks again and have a great rest of your summer!!!!

Brandon Kessinger
Service Manager
309-664-1222


AL
Anita L.
Bloomington, IL
2018 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/12/2019 Category: Service
Service
My previous vehicle was a Tucson which l drove for six years. Did regular recommended maintenance. Virtually no problems. Last year I bought a Santa Fe and l love it. Hyundai has always treated me right, been so friendly and helpful, and kept my vehicles in tip top condition! I would recommend them to anyone.
BRANDON W K., SERVICE MANAGER from OBrien Hyundai of Normal responded on 08/12/2019

Thank you for taking your time to review us! It's reviews like this and this kind of support that has made us the number one servicing Hyundai dealer in the district since 2015! Myself and the rest of the O'Brien Hyundai service team look forward to another record setting year of customer service. Don't forget to like us on Facebook and download the O'Brien rewards app for points towards your next visit along with other features. Thanks again and have a great rest of your summer!!!

Brandon Kessinger
Service Manager
309-664-1222


NA
Nicki A.
El Paso, IL
2015 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/12/2019 Category: Service
Service department
Friendly and usually fast service.
BRANDON W K., SERVICE MANAGER from OBrien Hyundai of Normal responded on 08/12/2019

Thank you for the great review to start the week with! It's reviews like this and this kind of support that has made us the number one servicing Hyundai dealer in the district since 2015! Myself and the rest of the O'Brien Hyundai service team look forward to another record setting year of customer service. Don't forget to like us on Facebook and download the O'Brien rewards app for points towards your next visit along with other features. Thanks again and have a great rest of your summer!!!

Brandon Kessinger
Service Manager
309-664-1222


Verified Customer
Normal, IL
2013 Hyundai Elantra Gt
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/11/2019 Category: Service
Professional service
I can always rely on O’Brien service to keep my car in top running condition
BRANDON W K., SERVICE MANAGER from OBrien Hyundai of Normal responded on 08/11/2019

Thank you for the great review to finish the weekend with! It's reviews like this and this kind of support that has made us the number one servicing Hyundai dealer in the district since 2015! Myself and the rest of the O'Brien Hyundai service team look forward to another record setting year of customer service. Don't forget to like us on Facebook and download the O'Brien rewards app for points towards your next visit along with other features. Thanks again and have a great rest of your summer!!!!

Brandon Kessinger
Service Manager
309-664-1222


Verified Customer
Bloomington, IL
2008 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/11/2019 Category: Service
Fantastic service Renee!
Renee provides fantastic customer service!
BRANDON W K., SERVICE MANAGER from OBrien Hyundai of Normal responded on 08/11/2019

Thank you for the great review! I have just shared this review with Renee I'm sure it made her day. Myself and the rest of the O'Brien Hyundai service team look forward to another record setting year of customer service. Don't forget to like us on Facebook and download the O'Brien rewards app for points towards your next visit along with other features. Thanks again and have a great rest of the summer!!!

Brandon Kessinger
Service Manager
309-664-1222


TT
Tammie T.
Metamora, IL
2014 Hyundai Sonata Hybrid
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/11/2019 Category: Service
Service Department
We absolutely love your service department. We drive from Metamora and refuse to ever go to the Peoria location. We also love your sale associate Michelle. Your employees are the BEST 💕🏆👍
BRANDON W K., SERVICE MANAGER from OBrien Hyundai of Normal responded on 08/11/2019

Awesome what a great review for the weekend! It's reviews like this and this kind of support that has made us the number one servicing Hyundai dealer in the district since 2015! Myself and the rest of the O'Brien Hyundai service team look forward to another record setting year of customer service. Don't forget to like us on Facebook and download the O'Brien rewards app for points towards your next visit along with other features. Thanks again and have a great rest of your summer!!!

Brandon Kessinger
Service Manager
309-664-1222


MS
Mary S.
Arlington, IL
2018 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/11/2019 Category: Service
Good Sevice
Got us in and out very quickly and we love the complimentary car wash!
BRANDON W K., SERVICE MANAGER from OBrien Hyundai of Normal responded on 08/11/2019

Thank you for taking your time to review us on your weekend! Myself and the rest of the O'Brien Hyundai service team look forward to another record setting year of customer service. It's reviews like this and this kind of support that has made us the number one servicing Hyundai dealer in the district since 2015! Don't forget to like us on Facebook and download the O'Brien rewards app for points towards your next visit along with other features. Thanks again and have a great rest of your summer!!!

Brandon Kessinger
Service Manager
309-664-1222


EH
Elizabeth H.
Bloomington, IL
2013 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/09/2019 Category: Service
Service is always amazing!
From my personal Facebook post: So, I am happy to once again sing the praises of Hyundai and their fabulous service! So, Chris and I are driving home from a little impromptu road trip, and as we disengage the cruise control to take our exit home, the check engine light starts flashing, the car loses power (not over 2000 RPM), and it doesn't want to cleanly shift (especially from first to second gear). Of course, it's a Saturday night. So, we take her home and I spend the evening looking up the symptoms on the internet and telling myself it's all SUPPOSED to be covered.
Sunday morning, Chris follows me over to the dealer to drop off my sick patient. I manage the shifting-trouble pretty well through town (thankful that I know how to drive a stick and thus know WHEN it's SUPPOSED to shift). Of course, there's no envelopes left in the key drop, so I tear my name and address off of a bill I have in my purse, and I shove my key fob and the slip of paper into a grocery bag Chris had in his truck, tie it up tight, and stick it in the slot to hope for the best.
I call up Monday morning to let them know I dropped it off, and what it was doing. Renee (yes, I know my service department people – been seeing them for 13 years now) says she’ll have the guys take a look, and she’ll call me for approval before they do anything pricey (over $50). So, I wait, and wait, and wait. Finally, at the end of the day, I call over to check on it. Brandon tells me it’s the motor, and Hyundai wants it back. (I had gathered this as a worst-case scenario from my internet research.) He said it would take about two weeks.
So, they rented me a car (with unlimited mileage!), ordered me a new engine, swapped them out, cleaned my car, and called me ONE WEEK LATER! Naturally, I returned the rental and headed right over, where my car was waiting for me. I had to sign the invoices, but they all had $0 balances. No problems, no push back, no cost, no delay. The most surprising thing? I am mere months from owning this car for 7 years. It’s completely paid off. Sure, it only has 62,000 miles on it, but it was ALL covered under warranty. Every last minute of labor and drop of oil!
This is my second Hyundai, and I’m at 13 years as a Hyundai owner. This is my fourth warranty claim, and my second major one (the wiring harness failed on my first car). They make it easy, painless, and go beyond just the basics. I know I have a warranty for life (through the dealer – 10 year/100K from Hyundai) on my current car. I know that covers basically everything that makes it run (powertrain). That would have covered the cost of switching the engine, but they didn’t have to cover the full week of car rental (about $240). They take care of me and my car, and I’m always so pleased with how well they do.
BRANDON W K., SERVICE MANAGER from OBrien Hyundai of Normal responded on 08/09/2019

Wow what a great review to start the afternoon with! We appreciate your continued support of our service department. It's reviews like this and this kind of support that has made us the number one servicing Hyundai dealer in the district since 2015. Myself and the rest of the O'Brien Hyundai service team look forward to another record setting year of customer service. Don't forget to like us on Facebook and download the O'Brien rewards app for points towards your next visit along with other features. Thanks again and have a great rest of your summer!!!

Brandon Kessinger
Service Manager
309-664-1222


RS
Robert S.
Paxton, IL
2019 Hyundai Kona
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/07/2019 Category: Service
Quick service with friendly, helpful staff
I took my vehicle to the dealership for the first maintenence. I set up the appointment ahead of time online. Easy to do. They greeted me promptly, serviced the vehicle quickly, then helped me with some questions that I had. I recommend them highly.
BRANDON W K., SERVICE MANAGER from OBrien Hyundai of Normal responded on 08/07/2019

Thank you for taking your time to review us! It's reviews like this and this kind of support that has made us the number one servicing Hyundai dealer in the district since 2015! Myself and the rest of the O'Brien Hyundai service team look forward to another record setting year of customer service. Don't forget to like us on Facebook and download the O'Brien rewards app for points towards your next visit along with other features. Thanks again and have a great summer!!!

Brandon Kessinger
Service Manager
309-664-1222


JJ
Judith J.
Bloomington, IL
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/06/2019 Category: Service
Judith J.
Great service!
BRANDON W K., SERVICE MANAGER from OBrien Hyundai of Normal responded on 08/06/2019

Thank you for the great review to finish the day with! Don't forget to like us on Facebook and download the O'Brien rewards app for points towards your next visit along with other features. Myself and the rest of the O'Brien Hyundai service team look forward to another record setting year of customer service. Thanks again and have a great summer!!!

Brandon Kessinger
Service Manager
309-664-1222


RZ
Richard Z.
Normal, IL
2012 Hyundai Genesis
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/06/2019 Category: Service
Service Separtment
Your Service Department is a `10...top of the heap. Your dealership other than that is bottom of the pit....a "1" at best. Your promotion using the plastic :SALE" card was very clever. From there it was all down hill. This promotion must have had absolutely no serious discussion on how to conduct it. I left there feeling I will definitely visit other dealerships when I buy my next Genesis. (not necessarily buy) I know I can still use your Service Department. After that sad experience I wanted to contact Mr. OBrien To let him know what a disaster it was, and if I had known how to get hold of him, NOT anyone else, I would have.
BRANDON W K., SERVICE MANAGER from OBrien Hyundai of Normal responded on 08/06/2019

Thank you for the great review! I agree some of these sales promotions are like what I get them to😜 but if I could I would just take the gift card and run or if someone wants to make the sale bad enough take them up on it. Myself and the rest of the O'Brien Hyundai service team look forward to another record setting year of customer service. Don't forget to like us on Facebook and download the O'Brien rewards app for points towards your next visit that Pat's you back a real 5% on what you spend in service. Thanks again and have a great summer!!!
 

Brandon Kessinger
Service Manager
309-664-1222


KW
Kelly W.
Downs, IL
2013 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/06/2019 Category: Service
Service department staff.
You have a friendly, knowledgeable, and efficient service department staff.
BRANDON W K., SERVICE MANAGER from OBrien Hyundai of Normal responded on 08/06/2019

Thank you for the great review to finish the day with! It's reviews like this and this kind of support that has made us the number one servicing Hyundai dealer in the district since 2015!! Myself and the rest of the O'Brien Hyundai service team look forward to another record setting year of customer service. Don't forget to like us on Facebook and download the O'Brien rewards app for points towards your next visit along with other features. Thanks again and have a great summer!!!

Brandon Kessinger
Service Manager
309-664-1222