Overview

Overall Rating 4.93/5Overall Rating 4.93/5Overall Rating 4.93/5Overall Rating 4.93/5rating 4.93

3282 Reviews

ReScore Reviews™ (31)

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original
Overall Rating 2.51613/5Overall Rating 2.51613/5rating 2.51613rating 2.51613rating 2.51613
99% Would Recommend
100% Business Response
Latest Review about 7 hours ago

Reviews


Verified Customer
Le Roy, IL
2013 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/31/2019 Category: Service
Great place!
Always doing a great job!
BRANDON W K., SERVICE MANAGER from OBrien Hyundai of Normal responded on 07/31/2019

Thank you for taking your time to review us after every visit! It's reviews like this and this kind of support that has made us the number one servicing Hyundai dealer in the district since 2015!! Myself and the rest of the O'Brien Hyundai service team look forward to another record setting year of customer service. Don't forget to like us on Facebook and download the O'Brien rewards app for points towards your next visit along with other features. Thanks again and have a great summer!!

Brandon Kessinger
Service Manager
309-664-1222


TO
Tiffany O.
Mackinaw, IL
2014 Hyundai Veloster
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/31/2019 Category: Service
Best customer service
The service team at OBrien Hyundai of Normal has ALWAYS taken care of me, I wouldn't take my car anywhere else!
BRANDON W K., SERVICE MANAGER from OBrien Hyundai of Normal responded on 07/31/2019

What a awesome review to start the day with thank you! It's reviews like this and this kind of support that has made us the number one servicing Hyundai dealer in the district since 2015! Myself and the rest of the O'Brien Hyundai service team look forward to another record setting year of customer service. Don't forget to like us on Facebook and download the O'Brien rewards app for points towards your next visit along with other features. Thanks again congratulations and have a great summer!!!

Brandon Kessinger
Service Manager
309-664-1222


TW
Timothy W.
Bloomington, IL
2019 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/30/2019 Category: Service
oil change
Only negative thing is that the on line system will not let you make Saturday appointments.
BRANDON W K., SERVICE MANAGER from OBrien Hyundai of Normal responded on 07/31/2019

Thank you for the great review! I appreciate the feedback on the scheduling tool I will look into that today. Myself and the rest of the O'Brien Hyundai service team look forward to another record setting year of customer service. Don't forget to like us on Facebook and download the O'Brien rewards app for points towards your next visit along with other features. Thanks again and have a great summer!!

Brandon Kessinger
Service Manager
309-664-1222


MH
Matthew H.
Normal, IL
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/30/2019 Category: Service
Best Service in town!!’
Rene
James
Brandon
Last but not least KENNY!!!
BRANDON W K., SERVICE MANAGER from OBrien Hyundai of Normal responded on 07/30/2019

Wow what a great review you just made my day! We appreciate your continued support of our service department. It's reviews like this and this kind of support that has made us the number one servicing Hyundai dealer in the district 2015! Don't forget to like us on Facebook and download the O'Brien rewards app for points towards your next visit along with other features. Myself and the rest of the O'Brien Hyundai service team look forward to another record setting year of customer service. Thanks again and have a great summer!!!

Brandon Kessinger
Service Manager
309-664-1222


LB
Leah B.
Bloomington, IL
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/30/2019 Category: Service
Recall
This was handled very professional and was very timely done.
BRANDON W K., SERVICE MANAGER from OBrien Hyundai of Normal responded on 07/30/2019

Thank you for the great review to finish the day with! It's reviews like this and this kind of support that has made us the number one servicing Hyundai dealer in the district since 2015! Myself and the rest of the O'Brien Hyundai service team look forward to another record setting year of customer service. Don't forget to like us on Facebook and download the O'Brien rewards app for points towards your next visit along with other features. Thanks again and have a great summer!!!

Brandon Kessinger
Service Manager
309-664-1222


SB
Sheila B.
Normal, IL
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/30/2019 Category: Service
Good place
Very nice place to wait for services to get done
BRANDON W K., SERVICE MANAGER from OBrien Hyundai of Normal responded on 07/30/2019

Thank you for taking your time to review us! It's reviews like this and this kind of support that has made us the number one servicing Hyundai dealer in the district since 2015!!! Myself and the rest of the O'Brien Hyundai service team look forward to another record setting year of customer service. Don't forget to like us on Facebook and download the O'Brien rewards app for points towards your next visit along with other features. Thanks again and have a great summer!!!

Brandon Kessinger
Service Manager
309-664-1222


LM
Linda M.
Bloomington, IL
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/30/2019 Category: Service
Grest friendly service
Staff greet you and make sure you are comfortable while waiting.
BRANDON W K., SERVICE MANAGER from OBrien Hyundai of Normal responded on 07/30/2019

Thank you for the great review to start the afternoon with! It's reviews like this and this kind of support that has made us the number one servicing Hyundai dealer in the district since 2015! Myself and the rest of the O'Brien Hyundai service team look forward to another record setting year of customer service. Don't forget to like us on Facebook and download the O'Brien rewards app for points towards your next visit along with other features. Thanks again and have a great summer!!!

Brandon Kessinger
Service Manager
309-664-1222


AW
Adam W.
Bloomington, IL
2014 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/30/2019 Category: Service
Customer Service
James in the shop helped me through the whole process of dealing with my car’s breakdown. He was always professional, kept me updated, and was patient when I was constantly falling to check in. Thanks, James!
BRANDON W K., SERVICE MANAGER from OBrien Hyundai of Normal responded on 07/30/2019

Thank you for the awesome review to start the day with thank you! Myself and the rest of the O'Brien Hyundai service team look forward to another record setting year of customer service. Don't forget to like us on Facebook and download the O'Brien rewards app for points towards your next visit along with other features. I have just shared this review with James it made his day. Thanks again and have a great summer!!!
 

Brandon Kessinger
Service Manager
309-664-1222


JW
James W.
El Paso, IL
2011 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/29/2019 Category: Service
Very accommodating
Staff is always very helpful. Prompt scheduling and service a plus. Thanks!
BRANDON W K., SERVICE MANAGER from OBrien Hyundai of Normal responded on 07/29/2019

Thank you for your continued support of our service department! It's reviews like this and this kind of support that has made us the number one servicing Hyundai dealer in the district since 2015! Myself and the rest of the O'Brien Hyundai service team look forward to another record setting year of customer service. Don't forget to like us on Facebook and download the O'Brien rewards app for points towards your next visit along with other features. Thanks again and have a great summer!!

Brandon Kessinger
Service Manager
309-664-1222


RM
R. M.
Normal, IL
2017 Hyundai Ioniq Hybrid
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/29/2019 Category: Service
Fast Work
I brought my vehicle in for a recall and alignment. I was out of there in just about an hour. Before leaving I asked to find out what kind of tread life remained on the tires and was told "no problem - I will check while you are paying." When I returned a minute later, the service manager showed me the readings he had taken. Thanks again for the great service!
BRANDON W K., SERVICE MANAGER from OBrien Hyundai of Normal responded on 07/29/2019

Awesome what a great review to finish a Monday with. We appreciate you taking your time to review us. It's reviews like this and this kind of support that has made us the number one servicing Hyundai dealer in the district since 2015! Myself and the rest of the O'Brien Hyundai service team look forward to another record setting year of customer service. Don't forget to like us on Facebook and download the O'Brien rewards app for points towards your next visit along with other features. Thanks again and have a great summer!!!

Brandon Kessinger
Service Manager
309-664-1222


JS
Jolynne S.
Heyworth, IL
2017 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/29/2019 Category: Service
Oil change
Very pleasant to talk to and helpful
BRANDON W K., SERVICE MANAGER from OBrien Hyundai of Normal responded on 07/29/2019

What a great review to finish a Monday with thank you. Myself and the rest of the O'Brien Hyundai service team look forward to another record setting year of customer service. It's reviews like this and this kind of support that has made us the number one servicing Hyundai dealer in the district since 2015! Don't forget to like us on Facebook and download the O'Brien rewards app for points towards your next visit along with other features. Thanks again and have a great summer!!!

Brandon Kessinger
Service Manager
309-664-1222


DC
Dennis C.
Bloomington, IL
2017 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/27/2019 Category: Service
Best Service
Thus place is great. Best service department around. Service department staff is courteous and all around fantastic!! Hard to find places like this now days!
JAMES E., Hyundai Advisor from OBrien Hyundai of Normal responded on 07/27/2019

Thank you for the great review and your continued support of our service department. It's reviews like this and this kind of support that has made us the number one servicing Hyundai dealer in the district since 2015!! Myself and the rest of the O'Brien Hyundai service team look forward to another record setting year of customer service. Don't forget to like us on Facebook and download the O'Brien rewards app for points towards your next visit along with other features. Thanks again and have a great summer!!  

James Echevarria
Hyundai Advisor

Verified Customer
Normal, IL
2014 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/26/2019 Category: Service
Great Customer Service
Brandon at Hyundai is always very friendly and helpful. I appreciate his strong work ethic and knowledge. The waiting room offers chairs and couches around a TV plus tables and chairs if you have work to do. The icing on the cake is their complimentary popcorn, snacks and fountain drinks.
JAMES E., Hyundai Advisor from OBrien Hyundai of Normal responded on 07/27/2019

Thank you for the great review and your continued support of our service department. It's reviews like this and this kind of support that has made us the number one servicing Hyundai dealer in the district since 2015!! Myself and the rest of the O'Brien Hyundai service team look forward to another record setting year of customer service. Don't forget to like us on Facebook and download the O'Brien rewards app for points towards your next visit along with other features. Thanks again and have a great summer!!  

James Echevarria
Hyundai Advisor

Verified Customer
Normal, IL
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/26/2019 Category: Service
Excellent
Comfortable waiting area and friendly staff
JAMES E., Hyundai Advisor from OBrien Hyundai of Normal responded on 07/26/2019

Thank you for the great review and your continued support of our service department. It's reviews like this and this kind of support that has made us the number one servicing Hyundai dealer in the district since 2015!! Myself and the rest of the O'Brien Hyundai service team look forward to another record setting year of customer service. Don't forget to like us on Facebook and download the O'Brien rewards app for points towards your next visit along with other features. Thanks again and have a great summer!!  

James Echevarria
Hyundai Advisor

Verified Customer
Bloomington, IL
2013 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/25/2019 Category: Service
Outstanding
Excellent service- friendly, competent and efficient. Renee went the extra mile to accommodate a difficult situation.
JAMES E., Hyundai Advisor from OBrien Hyundai of Normal responded on 07/25/2019

Thank you for the great review and your continued support of our service department. It's reviews like this and this kind of support that has made us the number one servicing Hyundai dealer in the district since 2015!! Myself and the rest of the O'Brien Hyundai service team look forward to another record setting year of customer service. Don't forget to like us on Facebook and download the O'Brien rewards app for points towards your next visit along with other features. Thanks again and have a great summer!!

James Echevarria
Hyundai Advisor

CI
Cynthia I.
Fairbury, IL
2016 Hyundai Genesis
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/25/2019 Category: Service
Excellent as always
Excellent service again. Highly recommend!
JAMES E., Hyundai Advisor from OBrien Hyundai of Normal responded on 07/25/2019

Thank you for the great review and your continued support of our service department. It's reviews like this and this kind of support that has made us the number one servicing Hyundai dealer in the district since 2015!! Myself and the rest of the O'Brien Hyundai service team look forward to another record setting year of customer service. Don't forget to like us on Facebook and download the O'Brien rewards app for points towards your next visit along with other features. Thanks again and have a great summer!!

James Echevarria
Hyundai Advisor

WR
William R.
Normal, IL
2018 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/25/2019 Category: Service
Best service anywhere!
Love this place....so very helpful & service PLUS!
JAMES E., Hyundai Advisor from OBrien Hyundai of Normal responded on 07/25/2019

Thank you for the great review and your continued support of our service department. It's reviews like this and this kind of support that has made us the number one servicing Hyundai dealer in the district since 2015!! Myself and the rest of the O'Brien Hyundai service team look forward to another record setting year of customer service. Don't forget to like us on Facebook and download the O'Brien rewards app for points towards your next visit along with other features. Thanks again and have a great summer!!

James Echevarria
Hyundai Advisor

JC
James C.
Hudson, IL
2017 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/25/2019 Category: Service
Excellent Service
Everytime I go to have something done, they provide excellent service.
JAMES E., Hyundai Advisor from OBrien Hyundai of Normal responded on 07/25/2019

Thank you for the great review and your continued support of our service department. It's reviews like this and this kind of support that has made us the number one servicing Hyundai dealer in the district since 2015!! Myself and the rest of the O'Brien Hyundai service team look forward to another record setting year of customer service. Don't forget to like us on Facebook and download the O'Brien rewards app for points towards your next visit along with other features. Thanks again and have a great summer!!

James Echevarria
Hyundai Advisor

JM
Jill M.
Danvers, IL
2015 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/24/2019 Category: Service
Recommend!
Friendly, honest service.
BRANDON W K., SERVICE MANAGER from OBrien Hyundai of Normal responded on 07/24/2019

Thank you for the great review and your continued support of our service department. It's reviews like this and this kind of support that has made us the number one servicing Hyundai dealer in the district since 2015!! Myself and the rest of the O'Brien Hyundai service team look forward to another record setting year of customer service. Don't forget to like us on Facebook and download the O'Brien rewards app for points towards your next visit along with other features. Thanks again and have a great summer!!
 

Brandon Kessinger
Service Manager
309-664-1222


DS
Donnie S.
Bloomington, IL
2018 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/23/2019 Category: Service
Donnie Sherrill
The courtesy and timeliness of the service is excellent.
BRANDON W K., SERVICE MANAGER from OBrien Hyundai of Normal responded on 07/23/2019

Thank you for the great review to finish the day with! Myself and the rest of the O'Brien Hyundai service team look forward to another record setting year of customer service. Don't forget to like us on Facebook and download the O'Brien rewards app for points towards your next visit along with other features. Thanks again and have a great summer!!

Brandon Kessinger
Service Manager
309-664-1222