Overview

Overall Rating 4.93/5Overall Rating 4.93/5Overall Rating 4.93/5Overall Rating 4.93/5rating 4.93

3295 Reviews

ReScore Reviews™ (31)

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original
Overall Rating 2.51613/5Overall Rating 2.51613/5rating 2.51613rating 2.51613rating 2.51613
99% Would Recommend
100% Business Response
Latest Review 2 minutes ago

Reviews


AW
Adam W.
Bloomington, IL
2014 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/30/2019 Category: Service
Customer Service
James in the shop helped me through the whole process of dealing with my car’s breakdown. He was always professional, kept me updated, and was patient when I was constantly falling to check in. Thanks, James!
BRANDON W K., SERVICE MANAGER from OBrien Hyundai of Normal responded on 07/30/2019

Thank you for the awesome review to start the day with thank you! Myself and the rest of the O'Brien Hyundai service team look forward to another record setting year of customer service. Don't forget to like us on Facebook and download the O'Brien rewards app for points towards your next visit along with other features. I have just shared this review with James it made his day. Thanks again and have a great summer!!!
 

Brandon Kessinger
Service Manager
309-664-1222


JW
James W.
El Paso, IL
2011 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/29/2019 Category: Service
Very accommodating
Staff is always very helpful. Prompt scheduling and service a plus. Thanks!
BRANDON W K., SERVICE MANAGER from OBrien Hyundai of Normal responded on 07/29/2019

Thank you for your continued support of our service department! It's reviews like this and this kind of support that has made us the number one servicing Hyundai dealer in the district since 2015! Myself and the rest of the O'Brien Hyundai service team look forward to another record setting year of customer service. Don't forget to like us on Facebook and download the O'Brien rewards app for points towards your next visit along with other features. Thanks again and have a great summer!!

Brandon Kessinger
Service Manager
309-664-1222


RM
R. M.
Normal, IL
2017 Hyundai Ioniq Hybrid
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/29/2019 Category: Service
Fast Work
I brought my vehicle in for a recall and alignment. I was out of there in just about an hour. Before leaving I asked to find out what kind of tread life remained on the tires and was told "no problem - I will check while you are paying." When I returned a minute later, the service manager showed me the readings he had taken. Thanks again for the great service!
BRANDON W K., SERVICE MANAGER from OBrien Hyundai of Normal responded on 07/29/2019

Awesome what a great review to finish a Monday with. We appreciate you taking your time to review us. It's reviews like this and this kind of support that has made us the number one servicing Hyundai dealer in the district since 2015! Myself and the rest of the O'Brien Hyundai service team look forward to another record setting year of customer service. Don't forget to like us on Facebook and download the O'Brien rewards app for points towards your next visit along with other features. Thanks again and have a great summer!!!

Brandon Kessinger
Service Manager
309-664-1222


JS
Jolynne S.
Heyworth, IL
2017 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/29/2019 Category: Service
Oil change
Very pleasant to talk to and helpful
BRANDON W K., SERVICE MANAGER from OBrien Hyundai of Normal responded on 07/29/2019

What a great review to finish a Monday with thank you. Myself and the rest of the O'Brien Hyundai service team look forward to another record setting year of customer service. It's reviews like this and this kind of support that has made us the number one servicing Hyundai dealer in the district since 2015! Don't forget to like us on Facebook and download the O'Brien rewards app for points towards your next visit along with other features. Thanks again and have a great summer!!!

Brandon Kessinger
Service Manager
309-664-1222


DC
Dennis C.
Bloomington, IL
2017 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/27/2019 Category: Service
Best Service
Thus place is great. Best service department around. Service department staff is courteous and all around fantastic!! Hard to find places like this now days!
JAMES E., Hyundai Advisor from OBrien Hyundai of Normal responded on 07/27/2019

Thank you for the great review and your continued support of our service department. It's reviews like this and this kind of support that has made us the number one servicing Hyundai dealer in the district since 2015!! Myself and the rest of the O'Brien Hyundai service team look forward to another record setting year of customer service. Don't forget to like us on Facebook and download the O'Brien rewards app for points towards your next visit along with other features. Thanks again and have a great summer!!  

James Echevarria
Hyundai Advisor

Verified Customer
Normal, IL
2014 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/26/2019 Category: Service
Great Customer Service
Brandon at Hyundai is always very friendly and helpful. I appreciate his strong work ethic and knowledge. The waiting room offers chairs and couches around a TV plus tables and chairs if you have work to do. The icing on the cake is their complimentary popcorn, snacks and fountain drinks.
JAMES E., Hyundai Advisor from OBrien Hyundai of Normal responded on 07/27/2019

Thank you for the great review and your continued support of our service department. It's reviews like this and this kind of support that has made us the number one servicing Hyundai dealer in the district since 2015!! Myself and the rest of the O'Brien Hyundai service team look forward to another record setting year of customer service. Don't forget to like us on Facebook and download the O'Brien rewards app for points towards your next visit along with other features. Thanks again and have a great summer!!  

James Echevarria
Hyundai Advisor

Verified Customer
Normal, IL
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/26/2019 Category: Service
Excellent
Comfortable waiting area and friendly staff
JAMES E., Hyundai Advisor from OBrien Hyundai of Normal responded on 07/26/2019

Thank you for the great review and your continued support of our service department. It's reviews like this and this kind of support that has made us the number one servicing Hyundai dealer in the district since 2015!! Myself and the rest of the O'Brien Hyundai service team look forward to another record setting year of customer service. Don't forget to like us on Facebook and download the O'Brien rewards app for points towards your next visit along with other features. Thanks again and have a great summer!!  

James Echevarria
Hyundai Advisor

Verified Customer
Bloomington, IL
2013 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/25/2019 Category: Service
Outstanding
Excellent service- friendly, competent and efficient. Renee went the extra mile to accommodate a difficult situation.
JAMES E., Hyundai Advisor from OBrien Hyundai of Normal responded on 07/25/2019

Thank you for the great review and your continued support of our service department. It's reviews like this and this kind of support that has made us the number one servicing Hyundai dealer in the district since 2015!! Myself and the rest of the O'Brien Hyundai service team look forward to another record setting year of customer service. Don't forget to like us on Facebook and download the O'Brien rewards app for points towards your next visit along with other features. Thanks again and have a great summer!!

James Echevarria
Hyundai Advisor

CI
Cynthia I.
Fairbury, IL
2016 Hyundai Genesis
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/25/2019 Category: Service
Excellent as always
Excellent service again. Highly recommend!
JAMES E., Hyundai Advisor from OBrien Hyundai of Normal responded on 07/25/2019

Thank you for the great review and your continued support of our service department. It's reviews like this and this kind of support that has made us the number one servicing Hyundai dealer in the district since 2015!! Myself and the rest of the O'Brien Hyundai service team look forward to another record setting year of customer service. Don't forget to like us on Facebook and download the O'Brien rewards app for points towards your next visit along with other features. Thanks again and have a great summer!!

James Echevarria
Hyundai Advisor

WR
William R.
Normal, IL
2018 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/25/2019 Category: Service
Best service anywhere!
Love this place....so very helpful & service PLUS!
JAMES E., Hyundai Advisor from OBrien Hyundai of Normal responded on 07/25/2019

Thank you for the great review and your continued support of our service department. It's reviews like this and this kind of support that has made us the number one servicing Hyundai dealer in the district since 2015!! Myself and the rest of the O'Brien Hyundai service team look forward to another record setting year of customer service. Don't forget to like us on Facebook and download the O'Brien rewards app for points towards your next visit along with other features. Thanks again and have a great summer!!

James Echevarria
Hyundai Advisor

JC
James C.
Hudson, IL
2017 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/25/2019 Category: Service
Excellent Service
Everytime I go to have something done, they provide excellent service.
JAMES E., Hyundai Advisor from OBrien Hyundai of Normal responded on 07/25/2019

Thank you for the great review and your continued support of our service department. It's reviews like this and this kind of support that has made us the number one servicing Hyundai dealer in the district since 2015!! Myself and the rest of the O'Brien Hyundai service team look forward to another record setting year of customer service. Don't forget to like us on Facebook and download the O'Brien rewards app for points towards your next visit along with other features. Thanks again and have a great summer!!

James Echevarria
Hyundai Advisor

JM
Jill M.
Danvers, IL
2015 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/24/2019 Category: Service
Recommend!
Friendly, honest service.
BRANDON W K., SERVICE MANAGER from OBrien Hyundai of Normal responded on 07/24/2019

Thank you for the great review and your continued support of our service department. It's reviews like this and this kind of support that has made us the number one servicing Hyundai dealer in the district since 2015!! Myself and the rest of the O'Brien Hyundai service team look forward to another record setting year of customer service. Don't forget to like us on Facebook and download the O'Brien rewards app for points towards your next visit along with other features. Thanks again and have a great summer!!
 

Brandon Kessinger
Service Manager
309-664-1222


DS
Donnie S.
Bloomington, IL
2018 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/23/2019 Category: Service
Donnie Sherrill
The courtesy and timeliness of the service is excellent.
BRANDON W K., SERVICE MANAGER from OBrien Hyundai of Normal responded on 07/23/2019

Thank you for the great review to finish the day with! Myself and the rest of the O'Brien Hyundai service team look forward to another record setting year of customer service. Don't forget to like us on Facebook and download the O'Brien rewards app for points towards your next visit along with other features. Thanks again and have a great summer!!

Brandon Kessinger
Service Manager
309-664-1222


Verified Customer
Bloomington, IL
2007 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/23/2019 Category: Service
Employees
Everyone does a great job.
BRANDON W K., SERVICE MANAGER from OBrien Hyundai of Normal responded on 07/23/2019

Thank you for the great review and your continued support of our service department. We appreciate you taking your time to review us after every visit. It's reviews like this and this kind of support that has made us the number one servicing Hyundai dealer in the district since 2015! Myself and the rest of the O'Brien Hyundai service team look forward to another record setting year of customer service. Don't forget to like us on Facebook and download the O'Brien rewards app for points towards your next visit along with other features. Thanks again and have a great summer!!!!

Brandon Kessinger
Service Manager
309-664-1222


Verified Customer
Mackinaw, IL
2012 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/23/2019 Category: Service
Clean, professional & fair
Always clean, professional & fair. Complimentary rides are great !
BRANDON W K., SERVICE MANAGER from OBrien Hyundai of Normal responded on 07/23/2019

Thank you for the great review! It's reviews like this and this kind of support that has made us the number one servicing Hyundai dealer in the district since 2015! Myself and the rest of the O'Brien Hyundai service team look forward to another record setting year of customer service. Don't forget to like us on Facebook and download the O'Brien rewards app for points towards your next visit along with other features. Thanks again and have a great summer!!!

Brandon Kessinger
Service Manager
309-664-1222


DP
Donald P.
Morton, IL
2016 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/23/2019 Category: Service
Good people..
Well done..
BRANDON W K., SERVICE MANAGER from OBrien Hyundai of Normal responded on 07/23/2019

Thank you for the great review! Myself and the rest of the O'Brien Hyundai service team look forward to another record setting year of customer service. Don't forget to like us on Facebook and download the O'Brien rewards app for points towards your next visit along with other features. It's reviews like this and this kind of support that has made us the number one servicing Hyundai dealer in the district since 2015. Thanks again and have a great summer!!!

Brandon Kessinger
Service Manager
309-664-1222


Verified Customer
Bloomington, IL
2012 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/23/2019 Category: Service
Hassle free warranty
Covered an extended warranty without question. Service that keeps people talking in a very positive way. Ok
BRANDON W K., SERVICE MANAGER from OBrien Hyundai of Normal responded on 07/23/2019

Thank you for the great review to start the afternoon with!  It's reviews like this and this kind of support that has made us the number one servicing Hyundai dealer in the district since 2015. Myself and the rest of the O'Brien Hyundai service team look forward to another record setting year of customer service. Don't forget to like us on Facebook and download the O'Brien rewards app for points towards your next visit along with other features. Thanks again and have a great summer!!!

Brandon Kessinger
Service Manager
309-664-1222


Verified Customer
Bloomington, IL
2015 Hyundai Genesis
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/23/2019 Category: Service
Service Review
On time, friendly, and knowledgeable. I talk to the same people every visit. I have observed that employees don’t leave good companies Who treat their customers well.
BRANDON W K., SERVICE MANAGER from OBrien Hyundai of Normal responded on 07/23/2019

What a great review to start a Tuesday with thank you! Myself and the rest of the O'Brien Hyundai service team look forward to another record setting year of customer service. Don't forget to like us on Facebook and download the O'Brien rewards app for points towards your next visit along with other features. It's reviews like this and this kind of support that has made us the number one servicing Hyundai dealer in the district since 2015. Thanks again and have a great summer!!!

Brandon Kessinger
Service Manager
309-664-1222


JP
John P.
Bloomington, IL
2013 Hyundai Veloster
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/22/2019 Category: Service
Veloster Maintenance
Work performed as planned
BRANDON W K., SERVICE MANAGER from OBrien Hyundai of Normal responded on 07/22/2019

Thank you for taking your time to review us after every visit. It's reviews like this and this kind of support that has made us the number one servicing Hyundai dealer in the district since 2015! Myself and the rest of the O'Brien Hyundai service team look forward to another record setting year of customer service. Don't forget to like us on Facebook and download the O'Brien rewards app for points towards your next visit along with other features. Thanks again and have a great summer!!!

Brandon Kessinger
Service Manager
309-664-1222


LL
Lorraine L.
Normal, IL
2014 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/22/2019 Category: Service
Top of the line customer service.
Friendly people greet you and provide excellent service. the waiting area is clean and comfortable.
BRANDON W K., SERVICE MANAGER from OBrien Hyundai of Normal responded on 07/22/2019

Thank you for the great review to start the week! Myself and the rest of the O'Brien Hyundai service team look forward to another record setting year of customer service. Don't forget to like us on Facebook and download the O'Brien rewards app for points towards your next visit along with other features. Thanks again and have a great summer!!!

Brandon Kessinger
Service Manager
309-664-1222