Overview

Overall Rating 4.93/5Overall Rating 4.93/5Overall Rating 4.93/5Overall Rating 4.93/5rating 4.93

3231 Reviews

ReScore Reviews™ (31)

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original
Overall Rating 2.51613/5Overall Rating 2.51613/5rating 2.51613rating 2.51613rating 2.51613
99% Would Recommend
100% Business Response
Latest Review 1 day ago

Reviews


LM
Lashawn M.
Bloomington, IL
2015 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/24/2019 Category: Service
Very Happy And friendly environment... very helpful
I always get great service . James always go above and beyond to assist me... Even on my bad days he always has a word of wisdom to give.. But overall I just love Hyundai I sent my daughter there for service and she also loves you guys... But now im just waiting on you guys to upgrade this Darn vehicle pleaser take it back n put me into something more comfortable!!!
Brandon W K., SERVICE MANAGER from OBrien Hyundai of Normal responded on 08/24/2019

Thank you for the great review! I have just shared this review with James and it made his day! Myself and the rest of the O'Brien Hyundai service team look forward to another record setting year of customer service. Don't forget to like us on Facebook and download the O'Brien rewards app for points towards your next visit along with other features. Thanks again and have a great rest of your summer!!!
 

Brandon Kessinger
Service Manager
309-664-1222


JF
Jennifer F.
Danvers, IL
2015 Hyundai Genesis
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/22/2019 Category: Service
Quick repair
Had a tire go flat in the morning and they had a whole new set of tires on by noon!!! Had a turning signal go out - called the service department fixed 2 hrs later in 15 minutes time. Great Experience 😃👍
Brandon W K., SERVICE MANAGER from OBrien Hyundai of Normal responded on 08/23/2019

Thank you for the great review to start a Friday with! We appreciate you taking your time to review us after every visit and choosing us to take care of your family's vehicles needs. Myself and the rest of the O'Brien Hyundai service team look forward to another record setting year of customer service. Don't forget to like us on Facebook and download the O'Brien rewards app for points towards your next visit along with other features. Don't forget to like us on Facebook through the O'Brien rewards app and earn points towards your next visit. Thanks again and have a great rest of your summer!!!

Brandon Kessinger
Service Manager
309-664-1222


Verified Customer
Goodfield, IL
2011 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/21/2019 Category: Service
Very nice and Helpful!
James was very good at explaining everything to me, and updated my info right away. He was very nice and helpful!
Brandon W K., SERVICE MANAGER from OBrien Hyundai of Normal responded on 08/21/2019

Thank you for taking your time to review us! It's reviews like this and this kind of support that has made us the number one servicing Hyundai dealer in the district since 2015! Myself and the rest of the O'Brien Hyundai service team look forward to another record setting year of customer service. Don't forget to like us on Facebook and download the O'Brien rewards app for points towards your next visit along with other features. Thanks again and have a great rest of your summer!!!!

Brandon Kessinger
Service Manager
309-664-1222


JM
Jennifer M.
Normal, IL
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/20/2019 Category: Service
Correction
I meant to say James attentive on my previous review .
Brandon W K., SERVICE MANAGER from OBrien Hyundai of Normal responded on 08/20/2019

Thank you for the great review! I have just shared this review with James and it made his day. Myself and the rest of the O'Brien Hyundai service team look forward to another record setting year of customer service. Don't forget to like us on Facebook and download the O'Brien rewards app for points towards your next visit along with other features. Thanks again and have a great rest of your summer!

Brandon Kessinger
Service Manager
309-664-1222


JF
James F.
Normal, IL
2014 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/20/2019 Category: Service
Your service managers
When I arrived your service managers were very accommodating. Put me at ease about the issue and how they would research the problem and advise of cost. Followed up and advised it would be under warranty. Set up a rental for me and updated me on repairs. They do a great job for your business!! I have had a couple of big repair issues over the years and because of them I keep coming to your dealership.
Brandon W K., SERVICE MANAGER from OBrien Hyundai of Normal responded on 08/20/2019

Thank you for the awesome review to start the day with! It's reviews like this and this kind of support that has made us the number one servicing Hyundai dealer in the district since 2015! We appreciate your continued support of our service department. Myself and the rest of the O'Brien Hyundai service team look forward to another record setting year of customer service. Don't forget to like us on Facebook and download the O'Brien rewards app for points towards your next visit along with other features. Thanks again and have a great rest of your summer!!!

Brandon Kessinger
Service Manager
309-664-1222


JB
John B.
Forrest, IL
2018 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/19/2019 Category: Service
Friendly
Always friendly people and good service.
Brandon W K., SERVICE MANAGER from OBrien Hyundai of Normal responded on 08/19/2019

Thank you for the great review to start the afternoon with! It's reviews like this and this kind of support that has made us the number one servicing Hyundai dealer in the district since 2015! Myself and the rest of the O'Brien Hyundai service team look forward to another record setting year of customer service. Don't forget to like us on Facebook and download the O'Brien rewards app for points towards your next visit along with other features. Thanks again and have a great rest of your summer!!!

Brandon Kessinger
Service Manager
309-664-1222


Verified Customer
Bloomington, IL
2013 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/19/2019 Category: Service
ok
ok
Brandon W K., SERVICE MANAGER from OBrien Hyundai of Normal responded on 08/19/2019

Thank you for taking your time to review us! It's reviews like this and this kind of support that has made us the number one servicing Hyundai dealer in the district since 2015. Myself and the rest of the O'Brien Hyundai service team look forward to another record setting year of customer service. Don't forget to like us on Facebook and download the O'Brien rewards app for points towards your next visit along with other features. Thanks again and have a great rest of your summer!!

Brandon Kessinger
Service Manager
309-664-1222


JP
John P.
Hudson, IL
2015 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/19/2019 Category: Service
A+
A+
Brandon W K., SERVICE MANAGER from OBrien Hyundai of Normal responded on 08/19/2019

Thank you for the awesome review to start the week with! Myself and the rest of the O'Brien Hyundai service team look forward to another record setting year of customer service. Don't forget to like us on Facebook and download the O'Brien rewards app for points towards your next visit along with other features. Thanks again and have a great rest of your summer!!!
 

Brandon Kessinger
Service Manager
309-664-1222


Verified Customer
Vernon Hills, IL
2013 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/17/2019 Category: Service
Service
Excellent service!
Brandon W K., SERVICE MANAGER from OBrien Hyundai of Normal responded on 08/17/2019

Thank you for the great review and taking your time to review us. It's reviews like this and this kind of support that has made us the number one servicing Hyundai dealer in the district since 2015! Myself and the rest of the O'Brien Hyundai service team look forward to another record setting year of customer service. Don't forget to like us on Facebook and download the O'Brien rewards app for points towards your next visit along with other features. Thanks again and have a great rest of your summer!!!

Brandon Kessinger
Service Manager
309-664-1222


Verified Customer
Normal, IL
2016 Hyundai Elantra Gt
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/17/2019 Category: Service
Another great service visit
The service staff is always friendly, knowledgeable and explain any extra work that needs attention. Always a pleasant experience.
Brandon W K., SERVICE MANAGER from OBrien Hyundai of Normal responded on 08/17/2019

Thank you for the great review to finish the week with! It's reviews like this and this kind of support that has made us the number one servicing Hyundai dealer in the district since 2015! Myself and the rest of the O'Brien Hyundai service team look forward to another record setting year of customer service. Don't forget to like us on Facebook and download the O'Brien rewards app for points towards your next visit along with other features. Thanks again and have a great rest of your summer!!!

Brandon Kessinger
Service Manager
309-664-1222


FP
Fred P.
Normal, IL
2013 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/17/2019 Category: Service
The service team is very accomodating.
Always a pleasure to visit service.
Brandon W K., SERVICE MANAGER from OBrien Hyundai of Normal responded on 08/17/2019

Thank you for your continued support of our service department. We appreciate you choosing us to take care of your family's vehicles needs. Myself and the rest of the O'Brien Hyundai service team look forward to another record setting year of customer service. Don't forget to like us on Facebook and download the O'Brien rewards app for points towards your next visit along with other features. Thanks again and have a great rest of your summer!!!

Brandon Kessinger
Service Manager
309-664-1222


Verified Customer
Bloomington, IL
2015 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/16/2019 Category: Service
I've been a Hyndai customer for more than 1 yr and just love it!
They have such high quality on vehicle inspection, on when you need to bring your vehicle in, have good offers and treat you so respectfully and nice!
Brandon W K., SERVICE MANAGER from OBrien Hyundai of Normal responded on 08/17/2019

Wow what a great review to start the weekend with thank you! Myself and the rest of the O'Brien Hyundai service team look forward to another record setting year of customer service. It's reviews like this and this kind of support that has made us the number one servicing Hyundai dealer in the district. Thanks again and have a great rest of your summer!!!

Brandon Kessinger
Service Manager
309-664-1222


DT
Donna T.
Normal, IL
2013 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/16/2019 Category: Service
Customer Service
Great service and great people who work there.
Brandon W K., SERVICE MANAGER from OBrien Hyundai of Normal responded on 08/17/2019

Thank you for the great review! It's reviews like this and this kind of support that has made us the number one servicing Hyundai dealer in the district. Don't forget to like us on Facebook and download the O'Brien rewards app for points towards your next visit along with other features. Thanks again and have a great rest of your summer!!!

Brandon Kessinger
Service Manager
309-664-1222


RF
Rose F.
Streator, IL
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/16/2019 Category: Service
Above and beyond Always
I am never allowed to give as many stars as I thonk they deserve. As usual James and the rest of the srvice department went anove and bey🌟🌟⭐🌟⭐⭐🌟⭐🌟⭐🌟🌟🌟⭐🌟⭐🌟⭐🌟⭐🌟⭐🌟⭐🌟⭐🌟 etc.
Brandon W K., SERVICE MANAGER from OBrien Hyundai of Normal responded on 08/16/2019

Thank you for taking your time to review us after every visit! It's reviews like this and this kind of support that has made us the number one servicing Hyundai dealer in the district since 2015! Myself and the rest of the O'Brien Hyundai service team look forward to another record setting year of customer service. Don't forget to like us on Facebook and download the O'Brien rewards app for points towards your next visit along with other features. Thanks again and have a great rest of your summer!!!

Brandon Kessinger
Service Manager
309-664-1222


Verified Customer
Bloomington, IL
2013 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/16/2019 Category: Service
Great staff!
Always welcomed with a smile, repeatedly same great service, clean facility. Like the new guy Andrew too! He’s okay. Courtesy driver is friendly. Love the snacks and drinks in the waiting area.
JAMES E., Hyundai Advisor from OBrien Hyundai of Normal responded on 08/16/2019

Thank you for the great review!!! What a great way to start off the weekend. We greatly appreciate your continued support throughout the years and look forward to many more to come. Don't forget to download our mobile app O'Brien rewards, it offers a online scheduling tool, service history, sales and service specials and much more!!! Again Thank you and enjoy your weekend. 

James Echevarria
Hyundai Advisor

PH
Patrick H.
Normal, IL
2019 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/16/2019 Category: Service
Always prompt and willing to solve your vehicle problems.
These folks never fail to deliver quality service.
Brandon W K., SERVICE MANAGER from OBrien Hyundai of Normal responded on 08/16/2019

Thank you for the great review to finish the week with! Myself and the rest of the O'Brien Hyundai service team look forward to another record setting year of customer service. Don't forget to like us on Facebook and download the O'Brien rewards app for points towards your next visit along with other features. Thanks again and have a great rest of your summer!!!

Brandon Kessinger
Service Manager
309-664-1222


Verified Customer
Hopedale, IL
2019 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/14/2019 Category: Service
Very easy to deal with
Easy to work with
Brandon W K., SERVICE MANAGER from OBrien Hyundai of Normal responded on 08/14/2019

Thank you for the great review! I'm glad my service team made you experience easy. Myself and the rest of the O'Brien Hyundai service team look forward to another record setting year of customer service. Don't forget to like us on Facebook and download the O'Brien rewards app for points towards your next visit along with other features. Thanks again and have a great rest of your summer!!

Brandon Kessinger
Service Manager
309-664-1222


Verified Customer
Clinton, IL
2019 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/13/2019 Category: Service
Snacks in the van
Have to say the service was great and the little things like snacks in the shuttle in the afternoon were nice
Brandon W K., SERVICE MANAGER from OBrien Hyundai of Normal responded on 08/13/2019

Thank you for the great review! It's the little things that mean so much. It's reviews like this and this kind of support that has made us the number one servicing Hyundai dealer in the district since 2015! Myself and the rest of the O'Brien Hyundai service team look forward to another record setting year of customer service. Don't forget to like us on Facebook and download the O'Brien rewards app for points towards your next visit along with other features. Thanks again and have a great rest of your summer!!!

Brandon Kessinger
Service Manager
309-664-1222


Verified Customer
Odell, IL
2019 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/13/2019 Category: Service
Excellent service!
Service is consistently excellent!
Brandon W K., SERVICE MANAGER from OBrien Hyundai of Normal responded on 08/13/2019

Thank you for your continued support of our service department. It's reviews like this and this kind of support that has made us the number one servicing Hyundai dealer in the district since 2015! Myself and the rest of the O'Brien Hyundai service team look forward to another record setting year of customer service. Don't forget to like us on Facebook and download the O'Brien rewards app for points towards your next visit along with other features. Thanks again and have a great rest of your summer!!!

Brandon Kessinger
Service Manager
309-664-1222


AT
Angie T.
Normal, IL
2013 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/13/2019 Category: Service
My visit
They were very friendly and helpful and gave me valuable info on my car and went above and beyond what i was expecting from my visit . Thank ypu for all of your help
Brandon W K., SERVICE MANAGER from OBrien Hyundai of Normal responded on 08/13/2019

Thank you for taking your time to review us! It's reviews like this and this kind of support that has made us the number one servicing Hyundai dealer in the district since 2015! Myself and the rest of the O'Brien Hyundai service team look forward to another record setting year of customer service. Don't forget to like us on Facebook and download the O'Brien rewards app for points towards your next visit along with other features. Thanks again and have a great rest of your summer!!!

Brandon Kessinger
Service Manager
309-664-1222