Overview

Overall Rating 4.83/5Overall Rating 4.83/5Overall Rating 4.83/5Overall Rating 4.83/5rating 4.83

2717 Reviews

ReScore Reviews™ (83)

ReScore
Overall Rating 4.7590354/5Overall Rating 4.7590354/5Overall Rating 4.7590354/5Overall Rating 4.7590354/5rating 4.7590354
Original
Overall Rating 2.3253/5Overall Rating 2.3253/5rating 2.3253rating 2.3253rating 2.3253
98% Would Recommend
100% Business Response
Latest Review about 3 hours ago

Reviews


Verified Customer
Minooka, IL
2013 Hyundai Tucson
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/18/2017 Category: Service
Treatment
The service manager was great...he was very friendly and communicative and kept me posted on what was happening. I appreciated that. The waiting area is very comfy and amenities are provided.
John W W., Service Manager from D'Arcy Hyundai responded on 10/18/2017

Thank you for your comments and feedback on your recent D'Arcy Hyundai Service experience, this is how improve to serve you better.
Our hope is that visiting our establishment is enjoyable and comfortable. We want to exceed your expectations with every visit. Thank you for your loyalty, we appreciate your business.

John Wagner
Service Manager
Darcy Hyundai
815-725-5200
jwagner@darcymotors.com

WC
William C.
2013 Hyundai Elantra Co
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/17/2017 Category: Service
N/a
Did it
John W W., Service Manager from D'Arcy Hyundai responded on 10/17/2017

Thank you for your comments and feedback on your recent D'Arcy Hyundai Service experience, this is how we improve to better serve you. I will be contacting you soon regarding the issue your referring to.
Our goal is to exceed your expectations with every visit. Thank you for your loyalty, we appreciate your business.

John Wagner
Service Manager
Darcy Hyundai
815-725-5200
jwagner@darcymotors.com

Verified Customer
Frankfort, IL
2017 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/14/2017 Category: Service
Nice place
Comfortable accommodation
John W W., Service Manager from D'Arcy Hyundai responded on 10/15/2017

Thank you for your comments and feedback on your recent D'Arcy Hyundai Service experience, this is how improve to serve you better.
Our goal is to always exceed your expectations with every visit. Thank you for your loyalty, we appreciate your business.

John Wagner
Service Manager
Darcy Hyundai
815-725-5200
jwagner@darcymotors.com

Verified Customer
Shorewood, IL
2016 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/13/2017 Category: Service
Great dealership
Terrific service after the sale. Genuinely interested in making customers feel welcomed and valued
John W W., Service Manager from D'Arcy Hyundai responded on 10/14/2017

Thank you for your comments and feedback on your recent D'Arcy Hyundai Service experience, this is how improve to serve you better.
Our goal is to always exceed your expectations with every visit. Thank you for your loyalty, we appreciate your business.

John Wagner
Service Manager
Darcy Hyundai
815-725-5200
jwagner@darcymotors.com

Verified Customer
2016 Hyundai Tucson
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/13/2017 Category: Service
Very friendly
An awesome place to go
John W W., Service Manager from D'Arcy Hyundai responded on 10/14/2017

Thank you for your comments and feedback on your recent D'Arcy Hyundai Service experience, this is how improve to serve you better.
Our goal is to always exceed your expectations with every visit. Thank you for your loyalty, we appreciate your business.

John Wagner
Service Manager
Darcy Hyundai
815-725-5200
jwagner@darcymotors.com

MW
Michael W.
Shorewood, IL
2017 Hyundai Santa Fe S
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/10/2017 Category: Service
The professionalism and courtesy of the service personnel
Two thumbs up! The assessment and execution of agreed service were outstanding.
John W W., Service Manager from D'Arcy Hyundai responded on 10/10/2017

Thank you for your comments and feedback on your recent D'Arcy Hyundai Service experience, this is how improve to serve you better.
We value your business and will continue to do our best to exceed your expectations with every visit. Thank you for your continued patronage.

John Wagner
Service Manager
Darcy Hyundai
815-725-5200
jwagner@darcymotors.com

TC
Theresa C.
Romeoville, IL
2015 Hyundai Elantra
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/03/2017 Category: Service
Service
Good service as always.
John W W., Service Manager from D'Arcy Hyundai responded on 10/03/2017

Thank you for your feedback on your recent D'Arcy Hyundai Service experience. If we can improve in anyway please let us know, we are here to serve you. 
We will continue to do our best to exceed your expectations with every visit. Thank you for your continued patronage.

John Wagner
Service Manager
Darcy Hyundai
815-725-5200
jwagner@darcymotors.com

GF
Georgene F.
Shorewood, IL
2016 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/26/2017 Category: Service
Oil change
Visit was quick.
John W W., Service Manager from D'Arcy Hyundai responded on 09/27/2017

Thank you for your feedback on your recent D'Arcy Hyundai Service experience, this is how improve to serve you better.
We appreciate your business and value your time. We will continue to do our best to exceed your expectations with every visit. Thank you for your continued patronage.

John Wagner
Service Manager
Darcy Hyundai
815-725-5200
jwagner@darcymotors.com

Verified Customer
New Lenox, IL
2013 Hyundai Santa Fe S
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/25/2017 Category: Service
Service on recalls
Done timely and complete
John W W., Service Manager from D'Arcy Hyundai responded on 09/25/2017

Thank you for your comments and feedback on your recent D'Arcy Hyundai Service experience, this is how improve to serve you better.
We will continue to do our best to exceed your expectations with every visit. Thank you for your continued patronage.

John Wagner
Service Manager
Darcy Hyundai
815-725-5200
jwagner@darcymotors.com

CB
Carolyn B.
Plainfield, IL
2017 Hyundai Santa Fe
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/12/2017 Category: Service
.
.
John W W., Service Manager from D'Arcy Hyundai responded on 09/13/2017

Thank you for comments and feedback on your recent D'Arcy Hyundai Service experience. If we can improve in anyway please don't hesitate to let us know, we are here to serve you.
We always do our best to exceed your expectations with every visit. Thank you for your continued patronage.

John Wagner
Service Manager
Darcy Hyundai
815-725-5200
jwagner@darcymotors.com

PL
Peter L.
Chicago, IL
2016 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/12/2017 Category: Service
A great place for everyone to shop for a car, but definitely soldiers!!!
It's like meeting up with old friends, every time I come here......
John W W., Service Manager from D'Arcy Hyundai responded on 09/12/2017

Thank you for comments and feedback on your recent D'Arcy Hyundai Service experience.  
Our goal is to treat everyone like family, we want you to enjoy coming to our establishment. We will continue to do our best to exceed your expectations with every visit. Thank you for your continued patronage.

John Wagner
Service Manager
Darcy Hyundai
815-725-5200
jwagner@darcymotors.com

TJ
Tomasz J.
Plainfield, IL
2016 Hyundai Santa Fe S
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/08/2017 Category: Service
Fast srrvice
service is good and fast
John W W., Service Manager from D'Arcy Hyundai responded on 09/09/2017

Thank you for comments and feedback on your recent D'Arcy Hyundai Service experience, if we can improve in any way please let us know.
We always do our best to exceed your expectations with every visit. Thank you for your continued patronage.

John Wagner
Service Manager
Darcy Hyundai
815-725-5200
jwagner@darcymotors.com

Verified Customer
2017 Hyundai Tucson
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/04/2017 Category: Service
ON THE SAME PAGE WITH HYUNDAI??
The sticker D'arcy put on my window said bring the Tucson back for it's 2nd oil change in 3000 mi but the Hyundai Tucson Owner's Manual, tell you after the 1st oil change at 3000 mi., the oil and filter should be changed every 5000 mi.
John W W., Service Manager from D'Arcy Hyundai responded on 09/05/2017

Thank you for feedback on your recent D'Arcy Hyundai Service experience, this is how we improve to better serve you.
We always do our best to exceed your expectations with every visit. Thank you for your continued patronage. I will contact you to explain the owners manual as it can be confusing between severe and non severe recommended intervals. 3,750 is the correct interval.

John Wagner
Service Manager
Darcy Hyundai
815-725-5200
jwagner@darcymotors.com

Verified Customer
Joliet, IL
2006 Hyundai Azera
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/04/2017 Category: Service
A good SERVICE MANAGER who listened to complaint
Work was excellent but expensive.
John W W., Service Manager from D'Arcy Hyundai responded on 09/04/2017

Thank you for feedback on your recent D'Arcy Hyundai Service experience, this is how we improve to better serve you.
We always do our best to exceed your expectations with every visit. Thank you for your continued patronage.

John Wagner
Service Manager
Darcy Hyundai
815-725-5200
jwagner@darcymotors.com

LH
Lewis H.
Joliet, IL
2012 Hyundai Santa Fe
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/29/2017 Category: Service
Safety
Came in day before my oil change to get tire patched. It had a slow leak. They patched my tire and did the oil change. They said they could not let me drive on a tire with a leak like that.
John W W., Service Manager from D'Arcy Hyundai responded on 08/30/2017

Thank you for your comments and feedback on your recent D'Arcy Hyundai Service experience, this is how we improve to better serve you.
Safety is always our number one concern as well as doing our best to exceed your expectations with every visit. Thank you for your continued patronage.

John Wagner
Service Manager
Darcy Hyundai
815-725-5200
jwagner@darcymotors.com

Verified Customer
Joliet, IL
2016 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/29/2017 Category: Service
Service dept personnel!!!
Great people which means courteous and professional...
John W W., Service Manager from D'Arcy Hyundai responded on 08/29/2017

Thank you for your comments and feedback on your recent D'Arcy Hyundai Service experience. If we can improve in anyway please let us now. Our goal is to always exceed your expectations with every visit. Thank you for your business.

John Wagner
Service Manager
Darcy Hyundai
815-725-5200
jwagner@darcymotors.com

DW
Dennis W.
Plainfield, IL
2011 Hyundai Veracruz
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/25/2017 Category: Service
Service department
Very good service people let you know how much time it will be before the service is over.
John W W., Service Manager from D'Arcy Hyundai responded on 08/26/2017

Thank you for your comments and feedback on your recent D'Arcy Hyundai Service experience, this is how we improve.
Integrity is very important to us and we strive to always respect your time. Our goal is to exceed your expectations with every visit. Thank you for your business.

John Wagner
Service Manager
Darcy Hyundai
815-725-5200
jwagner@darcymotors.com

DM
Donna M.
Lockport, IL
2015 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/15/2017 Category: Service
Great service department!
You have a excellent service department! It's one of the reason we bought our car there!
John W W., Service Manager from D'Arcy Hyundai responded on 08/15/2017

Thank you for your comments and feedback on your recent D'Arcy Hyundai Service experience, this is how we improve to better serve you.  
We value your business and want to exceed your expectations with every visit. Thank you for your continued patronage.

John Wagner
Service Manager
Darcy Hyundai
815-725-5200
jwagner@darcymotors.com

PS
Paul S.
Shorewood, IL
2017 Hyundai Santa Fe S
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/08/2017 Category: Service
Prompt
Friendly and efficient
John W W., Service Manager from D'Arcy Hyundai responded on 08/09/2017

Thank you for your comments and feedback on your recent D'Arcy Hyundai Service experience, this is how we improve to better serve you.  
We strive to respect your time, we value your business and want to exceed your expectations with every visit. Thank you for your continued patronage.

John Wagner
Service Manager
Darcy Hyundai
815-725-5200
jwagner@darcymotors.com

Verified Customer
Shorewood, IL
2013 Hyundai Elantra
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/08/2017 Category: Service
Usually a great place to take your car for service
Slight mix-up with cars and owners at the end. Things were eventually straightened out.
John W W., Service Manager from D'Arcy Hyundai responded on 08/08/2017

Thank you for your comments and feedback on your recent D'Arcy Hyundai Service experience, this is how we improve to better serve you.  
We apologize for any inconvenience this has caused you, we value your business and want to exceed your expectations with every visit. Thank you for your continued patronage.

John Wagner
Service Manager
Darcy Hyundai
815-725-5200
jwagner@darcymotors.com