Overview

Overall Rating 4.83/5Overall Rating 4.83/5Overall Rating 4.83/5Overall Rating 4.83/5rating 4.83

2717 Reviews

ReScore Reviews™ (83)

ReScore
Overall Rating 4.7590354/5Overall Rating 4.7590354/5Overall Rating 4.7590354/5Overall Rating 4.7590354/5rating 4.7590354
Original
Overall Rating 2.3253/5Overall Rating 2.3253/5rating 2.3253rating 2.3253rating 2.3253
98% Would Recommend
100% Business Response
Latest Review about 2 hours ago

Reviews


Verified Customer
Joliet, IL
2016 Hyundai Azera
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
02/27/2018 Category: Service
routine oil change
Pick up on recognizing your customers.
JOHN W W. from D'Arcy Hyundai responded on 02/28/2018

Thank you for your comments on your survey, without your feedback we cannot improve.
We appreciate and value your business, and our goal is to always exceed your expectations.


KK
Kimberly K.
Minooka, IL
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/23/2018 Category: Service
Great!
I spoke with John today and he was very nice and apologetic. No worries, though. I would still use the dealership for work and/or purchases in the future. I’ve purchased 3 cars from D’Arcy already since 2011. We just had a blip that day and I appreciate him reaching out to talk about it with me and address it with his team.

Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
02/23/2018 Category: Service
Recalls / Warranty work
I’ve been here many times and I really like the dealership. I’ve had mostly great visits. I drove to the dealer during a massive snow storm to drop my car off and have the work done that I scheduled for the following day. I NEED my car for work as I travel a lot and I specifically asked about a courtesy loaner when I made the appointment. The guy who was a CSA I was told said I was covered because my car is still under the 60k mile warranty. We specifically discussed this exact thing because I didn’t want to have happen what actually happened. Of course, when I get there I’m told I can’t have one or I would have to pay for it... sigh. Just communicate guys... We were nailed with 6 inches of snow and I live 30 minutes away. Accidents everywhere. I drove in that to get my car completed because it needed the work... only to have to reschedule because everyone is on a different page in the service department. It just ended up being a huge inconvenience. I always give 5 stars to them otherwise, but I can’t this time. Sorry, guys.
JOHN W W. from D'Arcy Hyundai responded on 02/26/2018

Hi Kimberly, Thank you for taking the time out to speak with me today I applogize about the miscomunication between our service advisor and our bdc department.

JOHN W W. from D'Arcy Hyundai responded on 02/26/2018

Thank you Kimberly, we truly do appreciate your business and loyalty


DK
David K.
Romeoville, IL
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/23/2018 Category: Service
good customer relations
Thanks John for taking care of the situation

Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
02/23/2018 Category: Service
OIL CHANGE
It took over an hour for a simple oil change and topping off all fluids.
JOHN W W. from D'Arcy Hyundai responded on 02/26/2018

David,
Thank you for your comments on your recent D'Arcy Hyundai Service experience. We appreciate you letting us know where we can improve. I want to apologize for any inconvenience we may have caused you. I will be contacting you to see how we can resolve this concern.

JOHN W W. from D'Arcy Hyundai responded on 02/26/2018

David,

Thank you for your honest feedback on your recent D'Arcy Hyundai service visit, this is how we improve. 

JOHN W W. from D'Arcy Hyundai responded on 02/28/2018

.


JS
Josie S.
Downers Grove, IL
2014 Hyundai Sonata
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
01/06/2018 Category: Service
Service
Just not the same communication as in the past visits
John W W., Service Manager from D'Arcy Hyundai responded on 01/06/2018

Josie,
Thank you for your comments and feedback on your recent D'Arcy Hyundai Service experience. We always want to improve to serve you better. We value your business and want to always want to exceed your expectations with every visit. Thank you for your patronage.

John Wagner
Service Manager
Darcy Hyundai
815-725-5200
jwagner@darcymotors.com

MO
Maureen O.
Plainfield, IL
2013 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/16/2017 Category: Service
Excellent service, exceptional Service Manager
I couldn't be more pleased with the service I received to get the issue resolved. John Wagner, the Service Manager, was wonderful, polite and went out of his way to eliminate the inconvenience while correcting the problem. This is why Hyundai is so successful. Thank you John!

Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
12/16/2017 Category: Service
Not sure right now.
Have to bring the car back in. Not very convenient to have to do this.
John W W., Service Manager from D'Arcy Hyundai responded on 12/18/2017

Thank you for your feedback and comments on your recent D'Arcy Hyundai Service experience, this is how we improve. I left a voice mail to please contact me regarding the concerns.
Our goal is to always exceed your expectations with every visit, we appreciate and value your business. 

John Wagner
Service Manager
Darcy Hyundai
815-725-5200
jwagner@darcymotors.com
John W W., Service Manager from D'Arcy Hyundai responded on 12/22/2017

Maureen,

It was a pleasure speaking with you. I'm glad we were able to figure out and take care of the noise you were hearing since we replaced the brakes. Merry Christmas to you and your family.

John Wagner
Service Manager
Darcy Hyundai
815-725-5200
jwagner@darcymotors.com

Verified Customer
Joliet, IL
2016 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/15/2017 Category: Service
Service dept personnel
Outstanding..people are friendly, listen tentatively to your concerns and act accordingly..
While there is always room for improvement, since people are only human, I would put this dept against any in the Joliet area..

Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
12/15/2017 Category: Service
Service questionnaire
How can I respond to a service i.e. Good or bad until I've driven it after the work is done..
I would suggest these questionnaires go ur to service customers a week or two after service
date so customer has a better idea of the quality of work performed..Amen..
John W W., Service Manager from D'Arcy Hyundai responded on 12/18/2017

Thank you for your feedback and comments on your recent D'Arcy Hyundai Service experience, this is how we improve to serve you better.
Our goal is to exceed your expectations with every visit. Our concern is your service experience is enjoyable and comfortable. If there are any concerns regarding the vehicle service, please don't hesitate to let us know. 

John Wagner
Service Manager
Darcy Hyundai
815-725-5200
jwagner@darcymotors.com


Verified Customer
Joliet, IL
2017 Hyundai Tucson
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
12/14/2017 Category: Service
n/a
n/a
John W W., Service Manager from D'Arcy Hyundai responded on 12/14/2017

Analisa, Thank you for your feed back it was a pleasure speaking with you today. look forward to seeing you on your next visit. Merry Christmas to you and your family.

John Wagner
Service Manager
Darcy Hyundai
815-725-5200
jwagner@darcymotors.com
John W W., Service Manager from D'Arcy Hyundai responded on 12/21/2017

John Wagner
Service Manager
Darcy Hyundai
815-725-5200
jwagner@darcymotors.com

RW
Robert W.
Romeoville, IL
2012 Hyundai Santa Fe
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
12/06/2017 Category: Service
transmition service review
I'm sure my Sante Fe was fixed according to the specs and computer diagnostic, but it didn't cure the problem. Back again.
John W W., Service Manager from D'Arcy Hyundai responded on 12/06/2017

Thank you for your comments and feedback on your recent D'Arcy Hyundai Service experience.
We will be addressing this concern while your here now.

John Wagner
Service Manager
Darcy Hyundai
815-725-5200
jwagner@darcymotors.com

John W W., Service Manager from D'Arcy Hyundai responded on 12/21/2017

John Wagner
Service Manager
Darcy Hyundai
815-725-5200
jwagner@darcymotors.com

RF
Renee F.
Joliet, IL
2017 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/05/2017 Category: Service
Honest management
John Wagner is an honest and sincere manager in the service department. He will be straightforward and get the job done.

Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
12/05/2017 Category: Service
Slow service
Apparently my time and obligations are not important. I'll remember to plan on not gettiing my car before the end of the work day next time.
John W W., Service Manager from D'Arcy Hyundai responded on 12/06/2017

Thank you for your comments and feedback on your recent D'Arcy Hyundai Service experience. This is how we improve to serve you better. 
We value your business and would like to address this concern as quickly as possible, I will be reaching out to you soon. Our goal is to exceed your expectations with every visit. 

John Wagner
Service Manager
Darcy Hyundai
815-725-5200
jwagner@darcymotors.com
John W W., Service Manager from D'Arcy Hyundai responded on 12/21/2017

John Wagner
Service Manager
Darcy Hyundai
815-725-5200
jwagner@darcymotors.com
John W W., Service Manager from D'Arcy Hyundai responded on 12/22/2017

Thank you so much, we truly appreciate your business.

Merry Christmas

John Wagner
Service Manager
Darcy Hyundai
815-725-5200
jwagner@darcymotors.com


EP
Elizabeth P.
Plainfield, IL
2011 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/04/2017 Category: Service
Oil change and car wash
John took care of the service and provided the best service. Everything was done just right and the car was spotless

Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
12/04/2017 Category: Service
Oil change
The front license plate came back crooked and when they gave the car a wash, it left a ton of water marks so I was very disappointed with the visit
John W W., Service Manager from D'Arcy Hyundai responded on 12/04/2017

Thank you for your comments and feedback on your recent D'Arcy Hyundai Service experience, this is how we improve.
 We value your business apologize for any inconvenience we have caused you. I will be contacting you to discuss your concerns. Our goal is to exceed your expectations with every visit. Thank you for your continued patronage.

John Wagner
Service Manager
Darcy Hyundai
815-725-5200
jwagner@darcymotors.com

RG
Richard G.
Crest Hill, IL
2017 Hyundai Tucson
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
11/13/2017 Category: Service
easy access to get shopping done or a bite to eat while watting for my car. Not saying that waiting there isn't bad at all
all in all it very well
John W W., Service Manager from D'Arcy Hyundai responded on 11/14/2017

Thank you for your comments and feedback on your recent D'Arcy Hyundai Service experience.  If we can improve in anyway please let us know, we are here to serve you
We strive to exceed your expectations with every visit. Thank you for your continued patronage, we appreciate your business.

John Wagner
Service Manager
Darcy Hyundai
815-725-5200
jwagner@darcymotors.com

MW
Michael W.
Joliet, IL
2016 Hyundai Azera
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
11/09/2017 Category: Service
routine oil change
Taken in first thing in the morning, and received car back in about 45 minutes. Status board in waiting area was not updated to reflect progress of my service.
John W W., Service Manager from D'Arcy Hyundai responded on 11/10/2017

Thank you for your comments and feedback on your recent D'Arcy Hyundai Service experience. 
Our goal is to always respect your time, we strive to exceed your expectations with every visit. Thank you for your continued patronage. 

John Wagner
Service Manager
Darcy Hyundai
815-725-5200
jwagner@darcymotors.com

Verified Customer
2016 Hyundai Sonata Hyb
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
10/24/2017 Category: Service
Service slow
On this occasion service was slow given that there seemed to be no reason for the length of time given that I had an appointment. In most oil change operations you end up at the end of the line when you sign in, but I had an appointment. Generally, my experiences have been quite positive, but this is an area where even some communicate about the length of time would have been appreciated.
John W W., Service Manager from D'Arcy Hyundai responded on 10/25/2017

Thank you for your comments and feedback on your recent D'Arcy Hyundai Service experience, this is how improve to serve you better. I want to apologize for any inconvenience this may have caused you, I will be contacting you regarding this issue.
Our goal is to exceed your expectations with every visit. Thank you for your loyalty, and we appreciate your business.

John Wagner
Service Manager
Darcy Hyundai
815-725-5200
jwagner@darcymotors.com

GM
GEORGE M.
2017 Hyundai Tucson
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
10/20/2017 Category: Service
There are problems with the car and I've been told there nothing that can be done to fix them.
To be honest, I plan to get rid of the car very soon and buy something else
John W W., Service Manager from D'Arcy Hyundai responded on 10/20/2017

Thank you for your feedback on your recent D'Arcy Hyundai Service experience. If we can improve in our service to you please let us know, we are here to serve you.
We strive to provide the best vehicle service and exceed your expectations with every visit. Thank you and we do appreciate your business.

John Wagner
Service Manager
Darcy Hyundai
815-725-5200
jwagner@darcymotors.com

Verified Customer
2017 Hyundai Elantra
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
09/25/2017 Category: Service
Routine maintenance
N/a
John W W., Service Manager from D'Arcy Hyundai responded on 09/26/2017

Thank you for your comments and feedback on your recent D'Arcy Hyundai Service experience. If we can improve to better serve you please let us know. 
We will continue to do our best to exceed your expectations with every visit. Thank you for your continued patronage.

John Wagner
Service Manager
Darcy Hyundai
815-725-5200
jwagner@darcymotors.com

MG
Manuel G.
Shorewood, IL
2015 Hyundai Sonata
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
09/21/2017 Category: Service
People, comfortable eating area, long hours open
Nice people
Just a glitch that day
I still like the place
John W W., Service Manager from D'Arcy Hyundai responded on 09/21/2017

Thank you for your comments and feedback on your recent D'Arcy Hyundai Service experience, this is how improve to serve you better.
We are truly sorry we failed you, I understand your frustration and sincerely apologize for any inconvenience we have caused you. Our goal is to exceed your expectations with every visit.

John Wagner
Service Manager
Darcy Hyundai
815-725-5200
jwagner@darcymotors.com

MK
Michael K.
Channahon, IL
2016 Hyundai Santa Fe S
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
09/19/2017 Category: Service
Not pleased with the area of payment.
Not pleased with the area of payment
John W W., Service Manager from D'Arcy Hyundai responded on 09/20/2017

Thank you for comments and feedback on your recent D'Arcy Hyundai Service experience, this is how improve to serve you better.
With the new payment options if you choose you are able to pay on-line, our goal is to make service convenient for everyone.  We will continue to do our best to exceed your expectations with every visit. Thank you for your continued patronage.

John Wagner
Service Manager
Darcy Hyundai
815-725-5200
jwagner@darcymotors.com

Verified Customer
Plainfield, IL
2011 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/12/2017 Category: Service
Problem Resolved to my Satisfaction
John was professional...understood my concern...answered all of my quedtions

Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
09/12/2017 Category: Service
N.A
I explained my visit and do not care to have anything posted. your survey questions should offer 3 response opportunities YES-MAYBE -NO
John W W., Service Manager from D'Arcy Hyundai responded on 09/13/2017

Thank you for comments and feedback on your recent D'Arcy Hyundai Service experience. We only want to improve to serve you better.  
We always do our best to exceed your expectations with every visit. Thank you for your business.

John Wagner
Service Manager
Darcy Hyundai
815-725-5200
jwagner@darcymotors.com
John W W., Service Manager from D'Arcy Hyundai responded on 09/13/2017

Thank you for taking the time out to speak to me today. Look forward to seeing you soon so we can get that belt replaced. Thank you again.

John Wagner
Service Manager
Darcy Hyundai
815-725-5200
jwagner@darcymotors.com

DK
DAVID K.
2015 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/11/2017 Category: Service
bad battery
Thanks to John Wagner who resolved my situation . He went above and beyond to rectify the problem. I will continue to patronize Darcy Hyundai.

Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
09/11/2017 Category: Service
bad battery
I feel I should not have had to pay for a battery on a car that did not even have 18000 miles on it
John W W., Service Manager from D'Arcy Hyundai responded on 09/11/2017

Thank you for comments and feedback on your recent D'Arcy Hyundai Service experience, this is how we improve.
I will be contacting you regarding the issue with the battery, our goal is to always do our best to exceed your expectations with every visit. Thank you for your continued patronage.

John Wagner
Service Manager
Darcy Hyundai
815-725-5200
jwagner@darcymotors.com

Verified Customer
Coal City, IL
2013 Hyundai Elantra
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
09/09/2017 Category: Service
Long wait and greasy prints left on door
I will give them one more chance, but as common courtesy the car should have been wiped clean and vacuumed.
John W W., Service Manager from D'Arcy Hyundai responded on 09/09/2017

Thank you for comments and feedback on your recent D'Arcy Hyundai Service experience, this is how we know to improve. I want to apologize for any inconvenience this may have caused you. Your business is valuable to us and I will be contacting you to address this issue.
Our goal is to exceed your expectations with every visit.

John Wagner
Service Manager
Darcy Hyundai
815-725-5200
jwagner@darcymotors.com