Overview

Overall Rating 4.84/5Overall Rating 4.84/5Overall Rating 4.84/5Overall Rating 4.84/5rating 4.84

2675 Reviews

ReScore Reviews™ (79)

ReScore
Overall Rating 4.7721489/5Overall Rating 4.7721489/5Overall Rating 4.7721489/5Overall Rating 4.7721489/5rating 4.7721489
Original
Overall Rating 2.31646/5Overall Rating 2.31646/5rating 2.31646rating 2.31646rating 2.31646
98% Would Recommend
100% Business Response
Latest Review about 7 hours ago

Reviews


MH
Mary H.
Manhattan, IL
2014 Hyundai Sonata
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
09/01/2017 Category: Service
Try to make me spend money
I took the car in for recalls and I was told I need brakes, said no, next day took to my regular mechanic and was told I had at least 10,000 more miles before I needed to worry....
John W W., Service Manager from D'Arcy Hyundai responded on 09/02/2017

Sorry to hear you were not happy about your recent service visit. Our Technicians look over your vehicle to inform you of services or repairs your vehicle needs or may need in the near future. The technician noted your brakes had 3 mm pad life remaining the technicians use a brake pad wear indicator gage to measure the thickness of brake pads to inform customers so they are aware of the brake pad condition. Please contact me if you have any questions or want to bring the vehicle in so we can show you the condition of your brake pads.

John Wagner
Service Manager
Darcy Hyundai
815-725-5200
jwagner@darcymotors.com

KP
Karen P.
Joliet, IL
2011 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/13/2017 Category: Service
John Wagner - Service Manager embodies "Customer Service"
When I wrote my original review, I never expected to visit D'Arcy Motors again based on the poor customer service I received. Fast-forward to a telephone conversation with John Wagner, D'Arcy's service manager, and my opinion has been totally turned-around. It is refreshing that he heard my frustration and acted on it. Knowing that if I gave this dealership a second change, I had his guarantee that he would see to it that I would not be disappointed. I am very pleased to report that he backed that guarantee and completed service on my car in a timely fashion and actually telephoned to give me a status. Thank you John. I will continue to be a loyal customer!!

Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
06/13/2017 Category: Service
Poor Customer Service...
The cashier did not have any customer service qualities. She took forever to look up at me, then when I told her why I was there she still took her time getting the paperwork. She shoved papers at me and told me to sign... never explained what she was giving me, so I had to take the time to read through everything, then after I signed all the paperwork, She turned away from me and started a conversation with one of her co-workers.... I finally had to ask WHERE my keys were... they were laying on her desk. No one came and explained what was done, I had to go out into the parking lot and find my car... Horrible customer service!!!!!!
John W W., Service Manager from D'Arcy Hyundai responded on 06/14/2017

Thank you for your feedback on your recent D'Arcy Hyundai service experience, this is how we improve to better serve you. I will be contacting you to discuss this issue.
We value your business and our goal is to always provide the best customer service and exceed your expectations with every visit. Thank you for your continued patronage.

John Wagner
Service Manager
Darcy Hyundai
815-725-5200
jwagner@darcymotors.com

Verified Customer
Joliet, IL
2016 Hyundai Elantra
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
05/30/2017 Category: Service
Had appointment but was not honored
I had made an appointment for an oil change and had to wait over two hours for the service.
John W W., Service Manager from D'Arcy Hyundai responded on 05/31/2017

Thank you for your feedback on your recent D'Arcy Hyundai Service experience, this is how we improve to better serve you. I will be contacting you to discuss this issue.
We strive to be the very best at customer service, and exceed your expectations with every visit. Thank you for your continued patronage.

John Wagner
Service Manager
Darcy Hyundai
815-725-5200
jwagner@darcymotors.com

EB
Eric B.
Plainfield, IL
2007 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/05/2017 Category: Service
Problem solved
D'Arcy Hyundai has gone above and beyond to remedy the previous issue. They handled it professionally and courteously and I really appreciated talking with John about it. Well done!

Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
05/05/2017 Category: Service
What the smell?
After picking up my vehicle from some recall service I noticed a severe odor inside. It smells like an auto garage. It has been a few days now and the odor isn't as noticeable but it is still there.
John W W., Service Manager from D'Arcy Hyundai responded on 05/06/2017

Thank you for your feedback on your recent D'Arcy Hyundai Service experience, this is how we improve to better serve you.
I will be contacting you so I can address this issue.
We value your business and only want to provide the best customer service and exceed your expectations with every visit. Thank you for your time and business.

John Wagner
Service Manager
Darcy Hyundai
815-725-5200
jwagner@darcymotors.com

GS
GLENN S.
2015 Hyundai Genesis
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
03/21/2017 Category: Service
I'll take it to Napleton Hyundai next time
3 times for the same two problems, and it takes Jiffy Lube to find one of the problems. When I picked it up it had the engine light on. How was this not noticed in the many point inspection?
John W W., Service Manager from D'Arcy Hyundai responded on 03/22/2017

Thank you for your feedback on your recent D'Arcy Hyundai Service experience, this is how we know were to improve.

We value your business and would like to address these concerns quickly. Vehicle history states concern of leak from 2015, I would also like to schedule a drive along with you to verify wind noise. 
We strive to always exceed your expectations with every visit. Thank you for your business.

John Wagner
Service Manager
Darcy Hyundai
815-725-5200
jwagner@darcymotors.com


Verified Customer
Joliet, IL
2011 Hyundai Sonata
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
12/19/2016 Category: Service
Spending my money like I was a millionare
$650 estimate for 2 issues. Took it to a local mechanic and paid $150.
John W W., Service Manager from D'Arcy Hyundai responded on 12/20/2016

Thank you for your feedback on your recent D'Arcy Hyundai Service experience, this allows us to know how we are doing.
We value your business and want to address your concerns as quickly as possible. I understand your frustration and wish to speak to you regarding the services on the vehicles.

John Wagner
Service Manager
Darcy Hyundai
815-725-5200
jwagner@darcymotors.com

AH
Andrew H.
Plainfield, IL
2012 Hyundai Sonata
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
11/13/2016 Category: Service
Engine recall check
Checked engine and came back as fine even though burning lots of oil. They stated they checked my oil and it was full but when I got home I checked it and there was none on dipstick.
John W W., Service Manager from D'Arcy Hyundai responded on 11/14/2016

Thank you for your feedback on your recent D'Arcy Hyundai Service experience, this allows us to know how we are doing and where we can grow.
We value your business and would like to address your concerns as quickly, I will be contacting you today to discuss this issue. Integrity is very important to us and we are committed to exceed your expectations with every visit.

Thank you,

John Wagner
Service Manager
Darcy Hyundai
815-725-5200
jwagner@darcymotors.com


Verified Customer
Joliet, IL
2015 Hyundai Tucson
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
08/06/2016 Category: Service
Frigidly people
Was in and out in less than 1 hr.
John W W., Service Manager from D'Arcy Hyundai responded on 08/07/2016

Thank you for taking our survey on your recent D'Arcy Hyundai Service experience.
We want you to know we truly value and appreciate your business and will continue to do our best to exceed your expectations at every visit. If you have any concerns or questions about your recent service visit please contact me personally.

John Wagner
Service Manager
Darcy Hyundai
815-725-5200
jwagner@darcymotors.com

DH
Debra H.
Joliet, IL
2008 Hyundai Santa Fe
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
07/17/2016 Category: Service
over 1 1/2 hours to wait for a car wash
according to the queue board, my care was waiting for washing for over 1 1/2 hours.
John W W., Service Manager from D'Arcy Hyundai responded on 07/18/2016

Thank you for taking our survey and providing us feedback on your recent D'Arcy Hyundai Service experience, without your feedback we cannot improve.
I appreciate you taking my call and allowing me to explain the issue with our service advisor being pro active and our new appointment board. I apologize for any inconvenience this has caused you.
We value your business and will always strive to exceed your expectations at every visit.

John Wagner
Service Manager
Darcy Hyundai
815-725-5200
jwagner@darcymotors.com

DY
Donna Y.
Morris, IL
2016 Hyundai Elantra
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
06/25/2016 Category: Service
Not sure about them
They said they would wash and vacuum the car but that wasn't done or if it was it was a poor job
John W W., Service Manager from D'Arcy Hyundai responded on 06/27/2016

Thank you for taking our survey and providing us feedback on your recent D'Arcy Hyundai Service experience, without your feedback we cannot improve.
We are truly sorry our wash failed you and I would like to invite you back so we can exceed your expectations on this issue. We understand your frustration and sincerely apologize for any inconvenience this has caused you, integrity is very important to us and we are committed to customer service. Please contact me so I can arrange to make this up to you.

John Wagner
Service Manager
Darcy Hyundai
815-725-5200
jwagner@darcymotors.com

Verified Customer
Plainfield, IL
2009 Hyundai Santa Fe
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
06/25/2016 Category: Service
Recall
Service leaves a lot to be desired
John W W., Service Manager from D'Arcy Hyundai responded on 06/27/2016

Thank you for taking our survey on your recent D'Arcy Hyundai Service experience, without your feedback we cannot improve.
I understand your frustration, and sincerely apologize for any inconvenience we caused. I understand the technician cleaned your engine compartment and water caused the vehicle to misfire.
It is our goal to restore your confidence in our company and please know that we are committed to always exceed your expectations.

John Wagner
Service Manager
Darcy Hyundai
815-725-5200
jwagner@darcymotors.com

Verified Customer
Crest Hill, IL
2013 Hyundai Santa Fe S
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
06/25/2016 Category: Service
Service
Keep open later
John W W., Service Manager from D'Arcy Hyundai responded on 06/27/2016

Thank you for taking our survey on your recent D'Arcy Hyundai Service experience, without your feedback we cannot improve. We know there are choices out there for vehicle service and we have extended our hours on Saturday, we are now open until 3:00pm. We appreciate and value your business and will always do our best to exceed your expectations.

John Wagner
Service Manager
Darcy Hyundai
815-725-5200
jwagner@darcymotors.com

Verified Customer
Romeoville, IL
2009 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/25/2016 Category: Service
Customer Service
The customer service is one of kind! They do there best to make sure your satisfied with your experience.

Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
05/25/2016 Category: Service
I've never had a problem before now.
I like the manager John Wagner. I just need to make sure I know who's working on my car.
John W W., Service Manager from D'Arcy Hyundai responded on 05/25/2016

Thank you for taking our survey and making us aware how we failed you, without your feedback we cannot get better.
I am honored you took time to talk to me regarding the issue that occurred. Integrity is very important to us and we are committed to restore your confidence in our company.
Thank you and we truly value your business.

John Wagner
Service Manager
Darcy Hyundai
815-725-5200
jwagner@darcymotors.com

Verified Customer
Joliet, IL
2015 Hyundai Tucson
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
11/25/2015 Category: Service
fixing a flat tire and knowing there's NO cap on the stem, '' why wouldn't you put one on'' before finishing the job ! just a little thing to do before giving the car back to the customer
felt like they really didn't care about the little things
John W W., Service Manager from D'Arcy Hyundai responded on 12/01/2015

Thank you for taking the time to tell us why our service failed to  meet your expectations.
We appreciate and value your business, and sincerely apologize for any inconvenience we have caused you.
The service manager would like to provide a cap on the stem to resolve this issue, and to restore your confidence in our company again.
Thank you again, for your honest feedback and we hope to have the pleasure of serving you again.


John Wagner
Service Manager
Darcy Hyundai
815-725-5200
jwagner@darcymotors.com


JM
JOAN M.
Joliet, IL
2010 Hyundai Elantra Touring
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
04/27/2015 Category: Service
My battery went dead after the service. They didn't warn me that might happen. I had to call road side assistance.
They appear to be all into taking care of you but they forgot to tell me my battery might go dead. The washer fluid was empty.
John W W., Service Manager from D'Arcy Hyundai responded on 04/29/2015

Thank you for taking time to tell us why our service failed to meet your expectations.

We value your business, and would like to address your concerns as quickly as possible.

I understand your frustration with the battery issue, as I mentioned with performing the recall software update the key must be left in the ignition.

It is my goal to restore your confidence in D'Arcy Motors Hyundai Service by solving this problem and preventing it from happening again.

Thank you for your honest feedback, I hope to have the pleasure of serving you again in the future.

John Wagner
Service Manager
Darcy Hyundai
815-725-5200
jwagner@darcymotors.com

SD
Sylvia D.
Lockport, IL
2013 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/14/2018 Category: Service

Overall Rating 1/5rating 1rating 1rating 1rating 1
08/14/2018 Category: Service
Repairs
Jason at Darcy Joliet in the service department was awesome. He was very helpful and kept me informed work done on my vehicle. He made sure every error was corrected and was very apologetic.
John W W., Service Manager from D'Arcy Hyundai responded on 08/14/2018

Sylvia,
Thank you for your feedback regarding your recent Service visit at D'Arcy Hyundai. We value your business and would like to address your concerns as quickly as possible. I will be reaching out to you so we can discuss this in more detail.

John Wagner
Service Manager
Darcy Hyundai
815-725-5200
jwagner@darcymotors.com
John W W., Service Manager from D'Arcy Hyundai responded on 08/15/2018

Sylvia,
Thank you, glad to hear all concerns were resolved, we appreciate your business.

John Wagner
Service Manager
Darcy Hyundai
815-725-5200
jwagner@darcymotors.com

Verified Customer
Chicago, IL
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/05/2018 Category: Service
They responded to me within minutes
They show they really do care about the customers and show that they want everyone to be satisfied.

Overall Rating 1/5rating 1rating 1rating 1rating 1
06/05/2018 Category: Service
Engine problem
They need to check everything that is wrong before turning it back to the owner
John W W., Service Manager from D'Arcy Hyundai responded on 06/05/2018

Jorge,

Thank you for taking the time to speak with me today. I know it can be frustrating having to return to the dealership for the same
concern. Intermiitent problems can be difficult to find when they are not present at the time of service. Thank you for being patient and understanding.

John Wagner
Service Manager
Darcy Hyundai
815-725-5200
jwagner@darcymotors.com

JL
Jamie L.
Marengo, IL
2016 Hyundai Accent
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
02/09/2018 Category: Service
nothing
no review just very upset
JOHN W W. from D'Arcy Hyundai responded on 02/11/2018

Jamie,
Thank you for your feedback, this is how we improve to serve you better. Our goal is to exceed your expectations. I will be reaching out to you to discuss this concern.


TG
Trena G.
Crest Hill, IL
2017 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/17/2018 Category: Service
Darcy Hyundai makes it Rite !!!!
I have to say Darcy Hyundai reached out to us about the oil that was spilled, Both The General Mgr, Guy Compobasso and The Service Mgr ,John Wagner called and made things rite. It made me realize that as a customer with a complaint, The guys at Darcy did not run from it or ignore it, they stepped up and owned it and made it right and thats the kind of people who I want to deal with and have backing me. We are all human and we all make mistakes but what really make this situation good is they take care of there customers when something dose not go just rite , and I have to say without doubt they took great care in reaching out to us. In closing i would like to thank Guy and John again for taking the lead on this matter.

Overall Rating 1/5rating 1rating 1rating 1rating 1
01/17/2018 Category: Service
Mess on lower engine cover after oil change
Took our new 2017 Sante Fe in for 3000 mile oil change vehicle was returned to us with oil spilled all over the lower engine cover ,I cleaned it up myself by removing the cover. This is the second time this has happened here last time was on a Elantra
John W W., Service Manager from D'Arcy Hyundai responded on 01/18/2018

Trena,
Thank you for your comments and feedback on your recent D'Arcy Hyundai Service, this is how we improve to serve you better.
We value your business and like to address and concerns as quickly as possible therefore I will be contacting you.
Thank you,

John Wagner
Service Manager
Darcy Hyundai
815-725-5200
jwagner@darcymotors.com

John W W., Service Manager from D'Arcy Hyundai responded on 01/18/2018

Tom,

Thank you for taking the time to speak with me today, You have been a loyal customer and friend of ours for years. I apologize some of the old oil was left on the undershield. Our technicians do spray and clean down the shield if any of the old oil drips, in this case the technician missed some. We have taken proper steps to prevent this from happening again. I appreciate the kind words you said about me and the rest of our staff.

John Wagner
Service Manager
Darcy Hyundai
815-725-5200
jwagner@darcymotors.com
John W W., Service Manager from D'Arcy Hyundai responded on 01/19/2018

Thank you, we truly appreciate and value your business.

John Wagner
Service Manager
Darcy Hyundai
815-725-5200
jwagner@darcymotors.com

TB
Tiffany B.
Joliet, IL
2011 Hyundai Sonata
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
08/04/2017 Category: Service
Service
No
John W W., Service Manager from D'Arcy Hyundai responded on 08/05/2017

Thank you for your feedback and comments on your recent D'Arcy Hyundai Service experience, this is how we improve to better serve you. I will be contacting you regarding any issues you may have experienced.
We value your business and want to exceed your expectations with every visit. Thank you for your continued patronage.

John Wagner
Service Manager
Darcy Hyundai
815-725-5200
jwagner@darcymotors.com