Overview

Overall Rating 4.84/5Overall Rating 4.84/5Overall Rating 4.84/5Overall Rating 4.84/5rating 4.84

2683 Reviews

ReScore Reviews™ (79)

ReScore
Overall Rating 4.7721489/5Overall Rating 4.7721489/5Overall Rating 4.7721489/5Overall Rating 4.7721489/5rating 4.7721489
Original
Overall Rating 2.31646/5Overall Rating 2.31646/5rating 2.31646rating 2.31646rating 2.31646
98% Would Recommend
100% Business Response
Latest Review 1 day ago

Reviews


VP
Vanessa P.
Joliet, IL
2012 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/02/2018 Category: Service
Friendly Staff
The staff is friendly and offer excellent customer service! John at Parts & Service is always very helpful and willing to go above and beyond for the customer to have a great experience!
John W W., Service Manager from D'Arcy Hyundai responded on 07/03/2018

Vanessa,
Thank you for your feedback on your recent D'Arcy Hyundai service experience. We appreciate you highlighting staff members that exceeded your expectations.

John Wagner
Service Manager
Darcy Hyundai
815-725-5200
jwagner@darcymotors.com

JU
Jason U.
La Grange Park, IL
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/02/2018 Category: Service
Happy customer
Very happy with the sales/finance staff
John W W., Service Manager from D'Arcy Hyundai responded on 07/03/2018

Jason,
Thank you for your feedback on your recent D'Arcy Hyundai service experience.

John Wagner
Service Manager
Darcy Hyundai
815-725-5200
jwagner@darcymotors.com

Verified Customer
Plainfield, IL
2013 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/02/2018 Category: Service
Great service
The service department is well run and efficient.
John W W., Service Manager from D'Arcy Hyundai responded on 07/02/2018

Mary,
Thank you for your feedback on your recent D'Arcy Hyundai service experience. We strive to exceed your expectations with every visit, we appreciate your continued patronage.

John Wagner
Service Manager
Darcy Hyundai
815-725-5200
jwagner@darcymotors.com

CB
Craig B.
Joliet, IL
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/02/2018 Category: Service
Fast and efficient
they did a very good job checking on an issue had with my car changed my oil rotated my tires and I did not have to wait all day. They're very straightforward and professional.
John W W., Service Manager from D'Arcy Hyundai responded on 07/02/2018

Craig,
Thank you for your feedback on your recent D'Arcy Hyundai service experience. Integrity is very important to us and we are committed to exceed your expectations with every visit.

John Wagner
Service Manager
Darcy Hyundai
815-725-5200
jwagner@darcymotors.com

Verified Customer
Joliet, IL
2018 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/02/2018 Category: Service
x
Great Service
John W W., Service Manager from D'Arcy Hyundai responded on 07/02/2018

Thank you for your 5-Star review on your recent D'Arcy Hyundai service experience.

John Wagner
Service Manager
Darcy Hyundai
815-725-5200
jwagner@darcymotors.com

SB
Scott B.
Morris, IL
2018 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/02/2018 Category: Service
Great Dealership
We have owned 5 Hyundai's - love them and the dealership, service department goes above and beyond to help you fix any problems you have. Highly recommend!
John W W., Service Manager from D'Arcy Hyundai responded on 07/02/2018

Scott,
Thank you for your continued business and recommendations we truly appreciate your business and loyalty.

John Wagner
Service Manager
Darcy Hyundai
815-725-5200
jwagner@darcymotors.com

SS
Stanley S.
Alsip, IL
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/30/2018 Category: Service
Prompt service,Friendly Staff
Friendly, experienced staff. Great customer service.
John W W., Service Manager from D'Arcy Hyundai responded on 07/02/2018

Stanley,

Thank you for your feedback on your recent D'Arcy Hyundai service experience. We value and appreciate your business, and our goal is to exceed your expectations with every visit.

John Wagner
Service Manager
Darcy Hyundai
815-725-5200
jwagner@darcymotors.com

JT
Jennifer T.
Joliet, IL
2016 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/29/2018 Category: Service
Wonderful service
The people are amazing and respectful of your time
John W W., Service Manager from D'Arcy Hyundai responded on 07/02/2018

Jennifer,
Thank you for your feedback on your recent D'Arcy Hyundai service experience. We value your business and will continue to do our best to always exceed your expectations.

John Wagner
Service Manager
Darcy Hyundai
815-725-5200
jwagner@darcymotors.com

JP
John P.
Channahon, IL
2009 Hyundai Genesis
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/29/2018 Category: Service
D'Arcy treatment
I've been very please the the service area of D'Arcy Hyundai. Pricing is fair, the coffee is good, and waiting area is very pleasant.
John W W., Service Manager from D'Arcy Hyundai responded on 07/02/2018

John,
Thank you for your feedback on your recent D'Arcy Hyundai service experience. We value and appreciate your business and hope every visit is enjoyable and comfortable.

John Wagner
Service Manager
Darcy Hyundai
815-725-5200
jwagner@darcymotors.com

DB
David B.
Plainfield, IL
2008 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/29/2018 Category: Service
It doesn't get any better
Service is professional and thorough. They are done when they say they'll be done. Waiting room with drinks/snacks is great.
John W W., Service Manager from D'Arcy Hyundai responded on 06/29/2018

David,

Thank you for your feedback on your recent D'Arcy Hyundai service experience. We value and appreciate your business and will continue to do our best and exceed your expectations with every visit and glad you found our waiting room to be enjoyable and comfortable.

John Wagner
Service Manager
Darcy Hyundai
815-725-5200
jwagner@darcymotors.com

Verified Customer
Lockport, IL
2013 Hyundai Elantra Gt
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/28/2018 Category: Service
I NEEDED MORE INFORMATION.
SINCE I AM AN OLDER WOMAN, I NEEDED TO HAVE MAINTENANCE NEEDS OFFERED RIGHT THEN AND THERE.
John W W., Service Manager from D'Arcy Hyundai responded on 06/28/2018

Thank you for your feedback on your recent D'Arcy Hyundai service, this is how we improve to serve you better.
We value and appreciate your business and strive to exceed your expectations with every visit.

John Wagner
Service Manager
Darcy Hyundai
815-725-5200
jwagner@darcymotors.com

Verified Customer
Plainfield, IL
2007 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/28/2018 Category: Service
Customer service
Staff is friendly and knowledgeable. John is excellent.
John W W., Service Manager from D'Arcy Hyundai responded on 06/28/2018

Thank you for your feedback, we appreciate you highlighting a staff member that was able to exceed your expectations.

John Wagner
Service Manager
Darcy Hyundai
815-725-5200
jwagner@darcymotors.com

JD
Jean D.
Joliet, IL
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/28/2018 Category: Service
Darcy Hyundai review Very Good Service and very good workers.
Very good service. My husband and I purchased 3 vehicles from this dealer my recent one was in April 2018 sales person Jimmy Kuchioba and he is always very good and helpful. Definitely will recommend to my friends and family.
John W W., Service Manager from D'Arcy Hyundai responded on 06/28/2018

Jean,
Thank you for your feedback, we appreciate your loyalty and recommendations. Our goal is to always exceed your expectations.

John Wagner
Service Manager
Darcy Hyundai
815-725-5200
jwagner@darcymotors.com

MM
Mark M.
Crest Hill, IL
2011 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/27/2018 Category: Service
light bulb change
To my surprise I found I had to bring my Sonata in to have a turn signal/marker bulb changed by the service dept. When I got there I was told there were also 3 recalls that they would take care of and was told it would be about an hour and fifteen minutes. It took about an hour and a half but I was surprised to hear that they had noticed the play in the steering wheel and had also replaced a steering module without being told to. Expecting the worst when I got the bill the grand total was less than $20, not bad considering the bulb accounted for almost half of the total.
John W W., Service Manager from D'Arcy Hyundai responded on 06/27/2018

Mark,
Thank you for your feedback on your recent D'Arcy Hyundai service experience. Our goal is to exceed your expectations with every visit and glad to hear everything was accomplished and to your satisfaction. Thank you for your business and continued patronage.

John Wagner
Service Manager
Darcy Hyundai
815-725-5200
jwagner@darcymotors.com

BA
Beatriz A.
Plainfield, IL
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/26/2018 Category: Service
Avalos
The place was very accommodating. The people were very friendly and nice
John W W., Service Manager from D'Arcy Hyundai responded on 06/27/2018

Beatriz,
Glad to hear you found your visit to be comfortable and enjoyable. We strive to exceed your expectations with every visit.

John Wagner
Service Manager
Darcy Hyundai
815-725-5200
jwagner@darcymotors.com

JB
John B.
Crest Hill, IL
2016 Hyundai Elantra Gt
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/26/2018 Category: Service
service
Fast, friendly service.no problem even without scheduled appointment
John W W., Service Manager from D'Arcy Hyundai responded on 06/27/2018

John,
Thank you for your feedback, we are glad your service was quick and to your satisfaction.

John Wagner
Service Manager
Darcy Hyundai
815-725-5200
jwagner@darcymotors.com

MS
Michael S.
Joliet, IL
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/26/2018
New car
Lauren was great recommend her and the dealer to anyone. Very pleased

Verified Customer
Coal City, IL
2018 Hyundai Sonata
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
06/26/2018 Category: Service
Slow service
Oil change should be complete in less than 60 minutes.
John W W., Service Manager from D'Arcy Hyundai responded on 06/27/2018

Thank you for your feedback regarding your recent service at D'Arcy Hyundai, this is how we improve to serve you better. I
want to apologize for any inconvenience we may have caused you. We value and appreciate your business and will strive harder to exceed your expectations.

John Wagner
Service Manager
Darcy Hyundai
815-725-5200
jwagner@darcymotors.com

PH
Phillip H.
Chicago, IL
2009 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/26/2018 Category: Service
Great customer service
I had to use my extended warranty. The service reps were very friendly and informative. The repair was completed very quickly, but could have stayed in the comfortable waiting room all day eating oven baked cookies-lol
John W W., Service Manager from D'Arcy Hyundai responded on 06/26/2018

Phillip,

Thank you for your feedback on your recent D'Arcy Hyundai service experience. Our goal is that every visit is quick, and to your satisfaction and it's good to hear you were comfortable. Thank you for your business.

John Wagner
Service Manager
Darcy Hyundai
815-725-5200
jwagner@darcymotors.com

HW
Henry W.
Plainfield, IL
2014 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/26/2018 Category: Service
Good work
Everything is done in good time, and done right.
John W W., Service Manager from D'Arcy Hyundai responded on 06/26/2018

Henry,
Glad to hear your service was quick and to your satisfaction, we appreciate your business and continued patronage.

John Wagner
Service Manager
Darcy Hyundai
815-725-5200
jwagner@darcymotors.com